Warmline Intent to award.pdf

This is a Notice of Intent to Award issued by the State of Nebraska, Department of Health and Human Services (DHHS), regarding solicitation RFP 123190 O3 for Third Party Warmline Services. The State intends to award the contract to United Way of the Midlands. The solicitation seeks a qualified vendor to establish a centralized, 24/7 intake and referral support system designed to connect families with local community resources and prevent unnecessary child welfare interventions. The service must support approximately 5,000 families annually and operate through a call center physically located and staffed within Nebraska. The contract implements a four-phase approach over 12 months: Discovery, Development and Community Engagement, Pilot Program, and Full-Scale Launch. Proposals were due by October 21, 2025, at 2:00 p.m. Central Time, with the Intent to Award posted on November 19, 2025. The contract includes an initial three-year term with potential renewals contingent on performance and mutual agreement.

Qualified vendors were required to demonstrate a minimum of five years of experience managing community-based prevention support services with at least three client groups and relevant intake and support experience. The RFP emphasizes rigorous technical requirements including cloud-based hosting, data encryption, accessibility compliance, and adherence to HIPAA, HITECH, Section 508, and NIST standards. The cost proposal structure spans four parts, with Parts I and II being primary evaluation focuses, covering project phase costs and initial operating expenses across the four implementation phases. The solicitation does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises, and no incumbent vendor is identified. Specific budget ranges are not stated in the available documentation, though the comprehensive technical requirements and multi-phase implementation suggest a substantial investment in developing a robust statewide family support system.