Warmline Evaluator scoring sheet With Presentation Posting.xlsx

This is an evaluator scoring sheet for RFP 123190 O3 Third Party Warmline Service issued by the State of Nebraska, Department of Health and Human Services. The State seeks a qualified vendor to provide a statewide, 24/7 intake and referral support system connecting families with local community resources to prevent unnecessary child welfare interventions. The contract encompasses a four-phase implementation over 12 months: Discovery, Development and Community Engagement, Pilot Program (Soft Launch), and Full-Scale Launch. Vendors must demonstrate a minimum of five years of experience managing community-based prevention support services with at least three client groups and capacity to handle approximately 5,000 families annually. The call center must be physically located and staffed within Nebraska and meet rigorous technical requirements including cloud-based hosting, data encryption, accessibility compliance, HIPAA, HITECH, Section 508, and NIST standards compliance. The contract includes a three-year initial term with potential renewals contingent on performance and mutual agreement. Proposals were due October 21, 2025, at 2:00 p.m. Central Time.

Two vendors were evaluated by five evaluators across three scored sections: Corporate Overview (25 points), Technical Response/Program (50 points), and Vendor Demonstration (50 points). Direct Interactions, Inc. received a total score of 113.18 points (without vendor demonstration: 87.38 points), while United Way of the Midlands scored 133.20 points (without vendor demonstration: 86.80 points). Direct Interactions, Inc. proposed a total overall cost of $556,000.00, comprising $209,500.00 for Part I (implementation phases) and $346,500.00 for Part II (Year 1 operations including FindHelp subscription and operations costs). United Way of the Midlands proposed $779,138.00 total, with $418,124.00 for Part I and $361,014.00 for Part II operational costs. Part I costs were structured with each phase required to represent between 20% and 40% of the total implementation cost.