Warmline Solicitation List of Respondents.docx

This is a Solicitation List of Respondents document from the State of Nebraska Department of Health and Human Services for Third Party Warmline Services, RFP number 123190 O3. The solicitation seeks a qualified vendor to establish a centralized, 24/7 intake and referral support system connecting families with local community resources to prevent unnecessary child welfare interventions. The vendor must demonstrate a minimum of five years of experience managing community-based prevention support services, serve at least three client groups, and handle approximately 5,000 families annually. The project will be implemented across four phases—Discovery, Development and Community Engagement, Pilot Program, and Full-Scale Launch—with a 12-month implementation timeline from contract execution. Solicitation responses were received by October 21, 2025, at 2:00 p.m. Central Time, with two respondents submitting proposals: Direct Interactions Inc. and United Way of the Midlands. The contract will have a three-year initial term with potential renewals contingent on performance and mutual agreement.

The call center must be physically located and staffed within Nebraska and must comply with rigorous technical requirements including cloud-based hosting, data encryption, accessibility compliance, and adherence to HIPAA, HITECH, Section 508, and NIST standards. The cost proposal is structured across four parts, with Parts I and II being primary evaluation focuses, covering project phase costs and initial operating expenses. Vendors are required to provide precise pricing with detailed cost breakdowns across discovery, development, pilot, and full-scale launch phases, each representing between 20% and 40% of total Part I costs. No specific set-aside designations or restrictions for disadvantaged enterprises are explicitly mentioned in the solicitation. Specific budget amounts are not stated in the available documentation, though the comprehensive technical requirements and multi-phase implementation suggest a substantial investment.