123190 O3 United Way of the Midlands File 1 of 2.pdf

This is a Request for Proposal (RFP) issued by the State of Nebraska Department of Health and Human Services (DHHS) for a Third Party Warmline Service contract. The solicitation seeks a qualified vendor to establish a centralized, 24/7 intake and referral support system designed to connect families with local community resources and prevent unnecessary child welfare interventions. The service must be capable of handling approximately 5,000 families annually and requires vendors to demonstrate a minimum of five years of experience managing community-based prevention support services with at least three client groups. The contract implementation is structured in four distinct phases—Discovery, Development and Community Engagement, Pilot Program, and Full-Scale Launch—with a total implementation timeline of 12 months from contract execution. The call center must be physically located and staffed within Nebraska. Proposals are due by October 21, 2025, at 2:00 p.m. Central Time. The contract includes an initial three-year term with potential renewals contingent on performance and mutual agreement.

The cost proposal is structured across four parts, with Parts I and II being the primary evaluation focus, covering project phase costs and initial operating expenses. Pricing must include detailed cost breakdowns across all four implementation phases, with each phase representing between 20% and 40% of total Part I costs. Unit prices will take precedence in case of calculation discrepancies. The RFP does not explicitly identify specific set-aside designations or restrictions for disadvantaged enterprises, and no incumbent vendor is identified in available documentation. Vendors must meet rigorous technical requirements including cloud-based hosting, data encryption, accessibility compliance, and adherence to federal and state regulations such as HIPAA, HITECH, Section 508, and NIST standards. While specific budget ranges are not explicitly stated, the comprehensive technical requirements and multi-phase implementation suggest a substantial investment in developing a robust statewide family support system.