Warmline Solicitation List of Respondents.docx

The document is a Solicitation List of Respondents for Solicitation Number 123190 O3, issued by the State of Nebraska's Department of Health and Human Services (DHHS) for Third Party Warmline Services. The solicitation seeks a vendor to provide a statewide, 24/7 intake and referral support system connecting families with community resources, with proposals due on October 21, 2025, at 2:00 pm CST. Two respondents submitted proposals: Direct Interactions Inc. and United Way of the Midlands. The contract is structured for a three-year initial term with potential renewals, and involves a 12-month implementation timeline divided into four distinct phases: Discovery, Development and Community Engagement, Pilot Program, and Full-Scale Launch.

The procurement requires the call center to be physically located and staffed within Nebraska, with vendors needing to demonstrate at least five years of experience managing community-based prevention support services. Technical requirements include cloud-based hosting, data encryption, and compliance with federal and state regulations such as HIPAA, HITECH, Section 508, and NIST standards. While no specific budget ranges are explicitly stated, the comprehensive technical requirements suggest a substantial investment. The cost proposal is structured across four parts, with Parts I and II being the primary evaluation focus, covering project phase costs and initial operating expenses. No specific set-aside designations or incumbent vendor were identified in the documentation.