SCADA Maintenance Services for Water Operations

The City of Lubbock Water Utilities Division is seeking a qualified SCADA (Supervisory Control and Data Acquisition) integrator to provide high-technology maintenance and support services for water operations through Request for Qualifications (RFQ) 25-18981-YB. The procurement involves comprehensive SCADA software maintenance across multiple platforms including Kepware, Aveva 2017-2023, and Iconics, with services encompassing equipment inspection, software upgrades, programming modifications, system configuration, training, and technical assistance. Respondents will be evaluated on four primary criteria: Team Organization and Qualifications (35 points), Experience on Relevant Projects (35 points), Management Approach (25 points), and Overall Responsiveness (5 points). The RFQ requires detailed submissions including organizational charts, team qualifications, project experiences, and proposed methodologies, with responses due by August 5, 2025, at 3:00 p.m. through the Bonfire electronic submission platform. The city will potentially short-list up to five firms based on initial qualifications, with final selection subject to City Council approval, and services will be performed on a time and materials basis with specific response time requirements for planned (4-hour response, 10 business days to commence) and emergency services (potential onsite assistance within 24 hours).

The procurement does not explicitly indicate specific set-aside designations or restrictions for disadvantaged enterprises. The contract includes provisions for network access managed through the IT department, with credentials granted in 4-hour blocks and approvals typically processed the same day. Vendors are responsible for procuring and paying for PLC and HMI license fees, while the City will handle AVEVA and Kepware licensing. Multiple compliance requirements exist, including insurance certifications, conflict of interest disclosures, suspension and debarment certifications, and compliance with Texas Government Code sections regarding business relationships. While no specific contract value is directly stated, the documentation suggests this is an ongoing, as-needed service contract with work requests issued periodically and funding subject to annual City Council appropriation. Potential vendors must demonstrate substantial experience with municipal SCADA systems, provide comprehensive insurance coverage, and be prepared to integrate with existing technological infrastructure across water and wastewater operations.