12-QA.pdf
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- Attached to
- SCADA Maintenance Services for Water Operations
- Solicitation number
- RFQ 25-18981-YB
- Issued by
- Henderson County, Texas
About this file
This document is a Questions and Answers (Q&A) file for RFQ 25-18981-YB for SCADA Maintenance Services for Water Operations issued by the City of Lubbock. The RFQ seeks an engineer to provide maintenance and support for SCADA software platforms including Kepware, Aveva 2017, 2020, 2023, and Iconics across water and wastewater operations. The document outlines detailed requirements for remote access, training, hardware/software replacements, and response timeframes for planned and emergency services.
The solicitation includes a point-based evaluation process totaling 100 points, with 35 points each for Team Organization/Qualifications and Experience on Relevant Projects, 25 points for Management Approach, and 5 points for Overall Responsiveness. Key financial terms indicate that engineers are responsible for procuring and paying for PLC and HMI license fees, while the City will handle AVEVA and Kepware licensing. Remote access will be managed through the IT department with credentials granted in 4-hour blocks, and network access approvals are typically processed within the same day of request. The City will provide a tax exemption certificate to the awarded vendor(s).
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Questions and Answers
1. Can the City clarify which SCADA software platforms beyond Aveva/Wonderware are included or permitted for support under this contract?
Answer: Kepware, Aveva 2017 and 2020 and Iconics (waste water).
Kepware, and AVEVA 2023 (water treatment)
2. Will the City with IT department provide existing PLC and SCADA program backups and documentation to the ENGINEER for evaluation prior to starting services?
Answer: All PLC and SCADA programs are placed on a SCADA workstation or Server and can be accessed remotely. IT Department does not have access to the programs they only provide access to the remote access.
3. What specific training content is expected under “SCADA-related training”?
Answer: PLC training on program and any special notations as well as general AVEVA/ Wonderware setup and graphic operations including POP-up screens and set points.
4. Should it cover advanced configuration or just user-level operation?
Answer: Training should cover Advanced Configuration.
5. Is the ENGINEER allowed to propose equivalent hardware/software for any listed components, or must replacements be like-for-like?
Answer: Like-for-Like unless the City specifically request the change.
6. Does the 10-business-day response timeframe for planned services include site mobilization, or only availability confirmation?
Answer: Yes, include site performance of services. See Planned Services.
7. In an emergency response scenario, will the City pre-authorize remote access credentials to speed up resolution, or is that approved case-by-case?
Answer: See Emergency Services. In general vendors will have Remote Access credentials setup through IT Department. The Remote Access goes through a jump box for approval each time access is needed and request can be granted for 4 hour blocks.
8. Are there any City-imposed limitations or approval thresholds on time-and-materials invoices or project cost estimates?
Answer: Determined by purchasing and contract
9. Will the ENGINEER be reimbursed for software license procurement fees upfront, or only after the City receives the licenses?
Answer: There will be no reimbursment for PLC and HMI license fees. Engineers are responsible for procurement and payment of these licenses. The City of Lubbock will be responsible for all AVEVA and Kepware licensing.
10. Can the City provide a timeline for IT department approval of remote network access once requested by the ENGINEER?
Answer: Once request is made approval is granted within the week, usually within same day as request.
11. What specific weighting will be given to each criterion in the evaluation of the Statement of Qualifications.
(35 points)
(35 points) (25 points)
Team Organization and Qualifications Experience on Relavant Projects Management Approach Overall Responsiveness to the RFQ (5 Points)
12. Are interviews guaranteed for short-listed firms, or only conducted if a clear selection cannot be made from written submissions?
Answer: See Selection and Award Process.
13. Do you have a tax exemption certificate?
Answer: A tax exemption certificate can be provided to the awarding vendor and/or vendors.
Answer: Total 100 Points
RFQ 25-18981-YB SCADA Maintenance Services for Water Operations
File details come from the government source that posted it. Updated .