Rio Grande Valley Radio Subscriber Maintenance Contract

The Texas Department of Public Safety is requesting offers for Rio Grande Valley Radio Subscriber Maintenance Contract maintenance and support services for approximately 10,000 P25 subscriber units on the Motorola APX platform, with proposals due October 8, 2026 at 5:00 p.m. Central Time and an anticipated award date of October 23, 2026. A completed Subcontracting Plan demonstrating good faith efforts for Texas Historically Underutilized Business (HUB) participation, specifically Veteran Heroes United in Business (VetHUB) certification, is mandatory for all respondents and must accompany the proposal.

The scope covers daily driver talkgroups, full-time and part-time interoperability pricing options, integration of DPS-owned infrastructure, annual radio maintenance fees with Tier 1 communication lines, and required infrastructure upgrades across Cameron, Hidalgo, Willacy, and parts of Starr and Brooks Counties. The contractor must provide all maintenance, upkeep, programming, and radio airtime support with no minimum compensation guaranteed by DPS. Pricing must be submitted on the Mandatory Pricing Schedule with unit costs for full-time subscribers (900 units), part-time subscribers (3,200 units), and annual recurring costs for each contract year. The contract term is five years from the effective date, with DPS retaining the right to extend for up to an additional six months for re-advertising or transition purposes.

Evaluation criteria are quality and reliability (40 points), vendor performance indicators including past performance and financial resources (20 points), and cost (40 points). The contractor must maintain 99% monthly system uptime, provide 24/7 web-based and telephone support, implement business continuity and disaster recovery plans testable within 30 days of execution, and comply with DPS Information Technology Standards requiring Windows 10/11 Enterprise compatibility, specific browser versions, and comprehensive defect classification and acceptance thresholds. Questions are due September 22, 2026 by 5:00 p.m. Central Time, with answers posted by September 24. Responses remain valid for 180 days after opening. Required submissions include W-9, Texas Identification Number Application (AP-152), Direct Deposit Authorization Form, financial documentation, business continuity and disaster recovery plans, Section 508 accessibility compliance documentation, and the Subcontracting Plan.