RFP, Managed IT Services Provider, #26-004

The City of Powder Springs, Georgia, is requesting sealed proposals from qualified IT firms for managed IT services under RFP #26-004, with proposals due November 11, 2026 at 12:00 noon EST. Questions must be submitted to Candyce James, City Clerk, at cjames@powderspringsga.gov by October 30, 2026.

The scope encompasses recurring monthly managed IT services including network infrastructure management, hardware updates, trouble ticketing (approximately 1,200 tickets annually), 24/7 help desk and after-hours emergency support, data encryption, document management with offsite backup, Business Continuity and Disaster Recovery capabilities, 24/7 Security Information and Event Management (SIEM) monitoring, endpoint detection and response (EDR), anti-malware and anti-ransomware protection, firewall and network management, Microsoft 365 licensing with security features, AI advisory services, and CJIS compliance capabilities. Vendor qualifications must include experience with municipal or government entities, strong cybersecurity expertise, and relevant industry certifications. Selected vendors must provide proof of insurance including Worker's Compensation Liability ($1,000,000 minimum), Commercial General Liability ($1,000,000 per occurrence), and Umbrella Liability ($5,000,000 per occurrence and aggregate). Three references from similar municipal clients served within the past five years are required.

Evaluation criteria are weighted as follows: company background and government experience (15 points), technical capability and support model (30 points), cybersecurity strength and compliance alignment (25 points), cost-effectiveness (20 points), and references and past performance (15 points). Cost is evaluated as an objective factor using a formula that awards maximum points to the lowest compliant cost. Pricing proposals must remain firm for a minimum of one year from contract award. The contract term is one year with the option to extend for up to four additional one-year periods if agreeable to both parties. Vendor interviews and service start dates are to be determined. Proposals must include an original and three copies, plus an electronic copy, submitted to Candyce James at 4483 Pineview Drive, Powder Springs, Georgia 30127. All proposal responses become public record under Georgia Open Records laws.