Management Services for Temporary Staffing

The Orlando Utilities Commission (OUC) is soliciting proposals through Request for Proposal 25-PR-8968 for management services for temporary staffing, which encompasses staff augmentation services including temporary administrative, professional, information technology, skilled trade, independent contractor, direct hire, and payrolling services. The primary deliverables include a secure, user-friendly web-based portal available 24/7 for managing staffing requests, candidate submissions, assignments, time reporting, and reporting functions, with consolidated account management and detailed usage billing provided at no additional cost. The vendor must serve as the sole employer of record for temporary personnel, conducting all recruitment, screening, interviewing, testing, and orientation at the vendor's expense, including criminal background checks, motor vehicle screenings, employment and education verification, and drug and alcohol testing for safety-sensitive positions. Key qualifications include a minimum of ten years of business experience providing vendor management services with similar project scope and size, provision of at least three references with contact information, and demonstrated financial soundness. Evaluation criteria encompass qualifications and experience, responsiveness to requirements, safety and quality programs, financial soundness, and price competitiveness. The questions/comments deadline is March 11, 2026, with proposals due April 13, 2026 by 2:00 PM EST; the initial contract term is five years with one optional two-year renewal period, and pricing must remain firm throughout the contract period. No bid bond or performance bond is required, and OUC reserves the right to negotiate with responsive and responsible bidders and may award a single or multiple contracts.

The RFP does not specify set-aside designations or restrictions limiting response eligibility to particular organization types or disadvantaged enterprises. No incumbent vendor or current contractor information is identified in the solicitation documents. Vendors must comply with all federal and state worker classification laws and are subject to E-Verify requirements for employment eligibility verification; additionally, vendors must maintain required insurance coverage including workers' compensation, commercial general liability of $2,000,000 per occurrence, and automobile liability of $1,000,000 per occurrence. For cloud-hosted solutions or any technology infrastructure, data must be stored and transmitted exclusively within North America, with encryption required for privileged or private data at rest, in transit, and in process. Vendors are required to complete comprehensive IT Security Questionnaires addressing application security practices, data security and privacy, infrastructure security, incident management, regulatory compliance (including ISO 27001, SOC 2, NIST, PCI DSS, GDPR, CCPA, and HIPAA standards), risk assessment practices, and hardware security. Specific award values or budget ranges are not disclosed in the RFP; instead, pricing is structured according to two primary service models with mark-up rates specified by labor categories including Administrative/Clerical, Customer Service/Contact Center, Skilled Craft/Field Operation, Technical Support, Professionals, and IT/Digital/Systems Engineering, along with separate disclosures for MSP program fees, conversion fees, tenure discounts, and independent contractor fees.