Managed Services Network Operations Center

Norwich Public Utilities (NPU) is seeking qualified vendors through a Request for Proposal (RFP) solicitation for a managed services contract to provide remote monitoring and management of a Network Operations Center (NOC) in Norwich, Connecticut, located within New London County. The procurement, identified as Solicitation Number 24-04, requires standard, non-custom services with a specific emphasis on immediate operational support and minimal disruption to existing processes. The selected vendor must be prepared to fully support NPU immediately after contract award, with the capability to seamlessly implement and operate all remote monitoring and management functions throughout the agreement's duration. The solicitation was released on July 28, 2023, with proposals due by August 18, 2023, at 2:00 PM EDT. The RFP requires vendors to demonstrate their ability to provide comprehensive NOC services with a focus on rapid deployment, operational continuity, and seamless integration. The primary contact for this solicitation is Robert Castronova, who can be reached at 860-823-3770 or rcastronova@cityofnorwich.org.

The RFP does not specify any set-aside designations, disadvantaged enterprise requirements, or restrictions on vendor participation, indicating the solicitation is open to all qualified vendors. No information is provided about incumbent vendors or existing infrastructure that might require integration. The solicitation documents consistently omit details regarding the estimated total contract value, specific pricing terms, or budget ranges. Delivery terms are specified as Free On Board Destination, with payment terms to be determined by the vendor. The RFP has been designated as having no line items, suggesting a comprehensive service contract rather than an itemized procurement. While the documents provide extensive details about the service requirements, they do not include information about potential contract duration, renewal options, or specific evaluation criteria beyond the need for standard NOC management services.