Emergency Extension Hearing Notice VOIP/Telecom

The State of Illinois, through the Department of Innovation and Technology (DoIT), is seeking an emergency extension of its enterprise Voice over IP (VoIP) solution contract with vendor Presidio. The current VoIP system supports over 30,000 phones, 280 video conferencing systems, and multiple emergency and non-emergency VoIP call centers with 2,300 agents providing critical public safety services across the state. The extension is necessary to maintain continuity of service while DoIT completes the request for proposal (RFP) process to establish a new long-term contract for these VoIP services. The emergency extension will run from August 1, 2021 to July 31, 2022 at an estimated cost of $14 million, to be funded through state appropriated funds.

The current contract with Presidio was originally awarded through a competitive bidding process, but the recent RFP for these services was cancelled. DoIT is now seeking an emergency extension to prevent any disruption in the state's public safety communications infrastructure while the new RFP is finalized. The incumbent Presidio has been assisting the state with the operation and maintenance of the enterprise VoIP solution. This emergency extension is necessary to ensure continuity of the critical VoIP services that support the state's public safety operations until a new long-term contract can be awarded, either to Presidio or another qualified vendor selected through the competitive procurement process.