B-23738 VoIP 3rd Emergency Extension Memoehd-T5105101000.pdf

This document is a memorandum dated July 30, 2021 that approves an emergency extension for the State of Illinois' enterprise VoIP solution. The VoIP system currently supports over 30,000 phones, 280 video conferencing systems, and multiple emergency and non-emergency call centers with 2,300 agents providing public safety services. The emergency extension is for the hardware, support, and maintenance related to this critical VoIP infrastructure.

The memorandum indicates that this emergency extension is incorporated into the approval. No additional details are provided regarding pricing, incumbent vendors, funding sources, or the length of the extension. The document does not contain any other relevant information about the contract, such as response deadlines, award dates, or renewal options.