Cjis audit and training software maintenance and support

The Texas Department of Public Safety (DPS) is seeking a vendor to provide comprehensive software maintenance and support services for CJISOnline.com, a web-based platform tracking agency compliance with FBI Criminal Justice Information Services Security Policy requirements. The solicitation (405-24R0006458) requires a vendor to deliver continuous 24/7/365 audit, compliance tracking, and security awareness training support for the existing system. The contract term spans five years, from May 1, 2025, through April 30, 2030, with services including system customization, enhancements, and maintaining functionality according to FBI and DPS standards. Electronic bid responses are due by 5:00 PM Central Time on March 6, 2025, with a contract award anticipated on March 20, 2025. Vendors must demonstrate technical capabilities through comprehensive documentation, including business continuity plans, disaster recovery procedures, training materials, and system documentation. Service level requirements range from 15-minute response times for critical issues to 45-day resolution periods for low-priority items, with mandatory criminal background checks for contractor personnel and strict confidentiality protocols for handling criminal justice information.

The procurement includes a Historically Underutilized Business (HUB) subcontracting goal of 26.0% for services, with specific opportunities in software maintenance, support services, and data hosting. The solicitation is being advertised under Texas Government Code § 2155.067 as a potential sole source procurement, indicating the items may be proprietary to one manufacturer. Bidders must provide at least three references from similar past contracts and demonstrate financial solvency. While no specific incumbent vendor is mentioned, the solicitation suggests the current system is copyrighted by Peak Performance Solutions. Vendors must complete various certifications and forms, including a HUB Subcontracting Plan, Texas Identification Number application, Direct Deposit Authorization, and IRS W-9 form. The solicitation emphasizes compliance with numerous state and federal requirements, including cybersecurity training, non-boycott provisions, and ethical conduct standards. Though a specific budget range is not explicitly stated, the five-year contract will require annual maintenance and support service pricing, along with hourly rates for potential system enhancements.