Nebraska Child Support Enforcement (CSE) Customer Service Call Center Services

The State of Nebraska Department of Health and Human Services is requesting proposals for Nebraska Child Support Enforcement Customer Service Call Center services under RFP 126010 O3, with proposals due July 28, 2026 at 2:00 p.m. Central Time via electronic submission through ShareFile.

The scope encompasses comprehensive call center operations supporting child support enforcement activities, including locating noncustodial parents, establishing paternity, and managing intergovernmental child support orders. The vendor must maintain Workers' Compensation insurance ($500,000 / $500,000 / $500,000 Employers Liability Limits), Commercial General Liability ($2,000,000 General Aggregate), Commercial Automobile Liability ($1,000,000 combined single limit), and Cyber Liability ($5,000,000), with the State named as an additional insured and all policies primary and non-contributory. The vendor must use E-Verify to confirm employee work eligibility and comply with all applicable state and federal civil rights and equal opportunity employment requirements.

The initial contract term is four years with an option to renew for one additional four-year period upon mutual agreement. The contract commences September 21, 2026. Pricing must be submitted on the State's fixed cost sheet format, with monthly rates provided for each of the initial four years and each of the optional four renewal years; evaluation is based on total cost across the initial term plus the optional renewal period combined. Pricing must remain firm for the initial term and any renewals, with price increase requests requiring a minimum of 90 days' written notice prior to the end of the current contract period and subject to DHHS approval. Cash discounts must exceed thirty days.

Liquidated damages of $100 per day will be assessed if startup and operational standards are not met by October 1, 2026. The conformance review period is July 29–30, 2026, with evaluation from July 31 through August 13, 2026. Vendor demonstrations will occur on a date to be determined. The Intent to Award will be posted August 14, 2026, followed by a contract finalization period from August 15 through September 15, 2026, with contract award on September 16, 2026. The procurement contact is Bradley Murphy. The contract is subject to appropriations funding. DHHS reserves the right to reject any or all responses, award to multiple vendors, conduct reference and credit checks, request best and final offers, or cancel the solicitation.