YoungWilliams, Inc Cost Sheet.pdf

PDF 749 KB Posted

Attached to
Nebraska Child Support Enforcement (CSE) Customer Service Call Center Services
Solicitation number
126010 O3
Issued by
Thayer County, Nebraska

About this file

This is a cost proposal submission from YoungWilliams, Inc. in response to a Request for Proposal issued by the State of Nebraska Department of Health and Human Services for Nebraska Child Support Enforcement (CSE) Customer Service Call Center services under RFP No. 126010 O3. The proposal provides comprehensive pricing for call center operations supporting child support enforcement activities, including locating noncustodial parents, establishing paternity, and managing intergovernmental child support orders. The initial contract term spans four years commencing September 21, 2026, with an option to renew for an additional four-year period. The proposal due date was July 28, 2026 at 2:00 p.m. Central Time, with conformance review occurring July 29-30, 2026, evaluation from July 31 through August 13, 2026, and Intent to Award posted August 14, 2026. Contract award occurred on September 16, 2026 following a finalization period from August 15 through September 15, 2026.

YoungWilliams' cost proposal reflects monthly pricing that increases annually to account for salary adjustments in accordance with the July 2026 Nebraska labor contract pay bands, with no additional cost increases included. The initial four-year term totals $5,717,988, with annual costs of $1,363,848 (Year 1), $1,406,712 (Year 2), $1,450,920 (Year 3), and $1,496,508 (Year 4). The optional renewal period for four additional years totals $6,471,216, with annual costs of $1,543,524 (Year 5), $1,592,028 (Year 6), $1,642,044 (Year 7), and $1,693,620 (Year 8). All pricing has been submitted on the State's fixed cost sheet format with monthly rates provided for each contract year. The contract is subject to appropriations funding, and pricing must remain firm for the initial term and any renewals, with price increase requests requiring a minimum of 90 days' written notice prior to the end of the current contract period and subject to DHHS approval.

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Text version

COST

PROPOSAL

Response to Request for Proposal for Nebraska Child Support Enforcement (CSE) Customer Service Call Center

Due: July 28, 2026 | 2:00 p.m. CST

Electronic Submission

Prepared for The State of Nebraska Department of Health and Human Services RFP No. 126010 03

YoungWilliams is pleased to submit the following Cost Proposal for the Nebraska Child Support Enforcement Customer Call Center.

In accordance with the RFP requirements, this Cost Proposal has been prepared and submitted separately from the Technical Proposal.

YoungWilliams has taken a disciplined approach to pricing that reflects our commitment to providing Nebraska with high-quality, cost-effective services. The proposed pricing increase from the prior RFP process is attributable exclusively to salary adjustments for our team members in accordance with the July 2026 Nebraska labor contract pay bands. No other cost increases have been included in this bid.

Our proposed pricing reflects the resources necessary to maintain an experienced, stable, and well-qualified team while continuing the reliable service and strong partnership Nebraska has come to expect from YoungWilliams.

Year 1 Year 2 `Year 3 Year 4 Total Annual $1,363,848 $1,406,712 $1,450,920 $1,496,508 $5,717,988 Monthly $113,654 $117,226 $120,910 $124,709

Option Year

Option Year

Option Year

Option Year 4 Total

Annual $1,543,524 $1,592,028 $1,642,044 $1,693,620 $6,471,216 Monthly $128,627 $132,669 $136,837 $141,135

Cost Proposal

RFP 126010 O3

Nebraska Child Support Enforcement Customer Service Call Center Services

State of Nebraska, Department of Health and Human Services Bidder Name: YoungWilliams, Inc.

Bidders must complete this form and submit with their Request for Proposal response. Bidder shall bid the cost for each year of the initial term, and all renewal options.

Do not alter existing format or content within the Cost Sheet. Important: In case of a mathematical error in extension of price, unit price shall govern.

The Pricing evaluation and points will be based on the Total cost of the initial term of four (4) years and the optional renewal for an additional four years.

Part I – Initial Term Four (4) Years

Project section requirements as outlined in Section V. Project Description and Scope of Work of the RFP document and any related attachments. Bidder must provide pricing per month and calculate extended cost.

(The Reminder of this page is intentionally blank)

Description Initial Term - Year 1

Performance of all project requirements services outlined in Section V.

Quantity (Months) Monthly Cost Extended Total (12 x monthly cost)

12 $113,654 $1,363,848

Initial Term - Year 2

Quantity (Months) Monthly Cost Extended Total (12 x monthly cost)

12 $117,226 $1,406,712

Initial Term - Year 3

Quantity (Months) Monthly Cost Extended Total (12 x monthly cost)

12 $120,910 $1,450,920

Initial Term - Year 4

Quantity (Months) Monthly Cost Extended Total (12 x monthly cost)

12 $124,709 $1,496,508

TOTAL COST YEAR 1 THROUGH 4 $5,717,988

Part II - Optional Renewal for an additional four additional years.

Description Initial Term - Year 5

Performance of all project requirements services outlined in Section V.

Quantity (Months) Monthly Cost Extended Total (12 x monthly cost)

12 $128,627 $1,543,524

Initial Term - Year 6

Quantity (Months) Monthly Cost Extended Total (12 x monthly cost)

12 $132,669 $1,592,028

Initial Term - Year 7

Quantity (Months) Monthly Cost Extended Total (12 x monthly cost)

12 $136,837 $1,642,044

Initial Term - Year 8

Quantity (Months) Monthly Cost Extended Total (12 x monthly cost)

12 $141,135 $1,693,620

TOTAL COST YEAR 5 THROUGH 8 $6,471,216

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