F.H. Cann & Associates Cost Sheet.pdf

This is a Cost Proposal form submitted by F.H. Cann & Associates for the State of Nebraska Department of Health and Human Services (DHHS) in response to RFP 126010 O3 for Nebraska Child Support Enforcement (CSE) Customer Service Call Center services. The solicitation seeks a qualified vendor to provide comprehensive call center operations supporting child support enforcement activities, including locating noncustodial parents, establishing paternity, and managing intergovernmental child support orders. The initial contract term is four years commencing September 21, 2026, with an option to renew for one additional four-year period upon mutual agreement. Proposals were due July 28, 2026, with conformance review occurring July 29-30, 2026, evaluation from July 31 through August 13, 2026, and an Intent to Award posted August 14, 2026. The contract finalization period runs from August 15 through September 15, 2026, with contract award scheduled for September 16, 2026. Liquidated damages of $100 per day will be assessed if startup and operational standards are not met by October 1, 2026.

The bidder proposes a monthly cost of $96,983.41 for each of the four initial years, resulting in a total cost of $4,655,203.84 for the initial four-year term. For the optional renewal period (Years 5-8), the monthly cost increases to $99,892.92, yielding a total renewal cost of $4,794,859.96 for the additional four years. Pricing must remain firm for the initial term and any renewals, with price increase requests requiring a minimum of 90 days' written notice prior to the end of the current contract period and subject to DHHS approval. The vendor must maintain multiple insurance policies including Workers' Compensation, Commercial General Liability ($2,000,000 General Aggregate), Commercial Automobile Liability ($1,000,000 combined single limit), and Cyber Liability ($5,000,000), with the State named as an additional insured. The vendor must use E-Verify to confirm employee work eligibility and comply with all applicable state and federal civil rights and equal opportunity employment requirements. The contract is subject to appropriations funding, and DHHS reserves the right to reject any or all responses, award to multiple vendors, or cancel the solicitation.