TAS United, LLC Cost Sheet.pdf
PDF 421 KB Posted
- Solicitation number
- 126010 O3
- Issued by
- Thayer County, Nebraska
About this file
This is a cost proposal submitted by TAS United, LLC for the State of Nebraska Department of Health and Human Services' Child Support Enforcement Customer Service Call Center services contract (RFP 126010 O3). The proposal outlines staffing and service delivery for comprehensive call center operations supporting child support enforcement activities, including locating noncustodial parents, establishing paternity, and managing intergovernmental child support orders. The proposed staffing model consists of fifteen full-time equivalent employees: twelve inbound Customer Service Representatives, two dedicated outbound/outreach Customer Service Representatives, and one Social Service Supervisor. The initial contract term spans four years beginning September 21, 2026, with an option to renew for an additional four-year period upon mutual agreement. Proposals were due July 28, 2026, with conformance review occurring July 29-30, 2026, evaluation from July 31 through August 13, 2026, an Intent to Award posted August 14, 2026, and contract finalization from August 15 through September 15, 2026, with final award on September 16, 2026.
TAS United's pricing is based on a fully loaded billing rate of $48.30 per hour for the fourteen Customer Service Representatives and $55.20 per hour for the Social Service Supervisor, totaling $126,776.00 monthly for the initial contract year, plus a one-time implementation fee of $75,000.00 at contract execution. The proposal incorporates an annual cost-of-living adjustment of 2.8%, compounding annually through all eight years of the contract period. The total cost for the initial four-year term is $6,420,632.65, while the optional four-year renewal period is projected at $7,086,754.46, resulting in an eight-year evaluated total of $13,507,387.11. Billing rates are fully loaded to include staff wages maintained at DHHS labor-contract pay parity, statutory employment costs, benefits, management, quality assurance, and corporate support. The pricing remains firm for the initial term and any renewals, with price increase requests requiring a minimum of 90 days' written notice prior to the end of the current contract period and subject to DHHS approval.
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TAS United, LLC — Cost Proposal | RFP 126010 O3 | Page 1
TAS United, LLC — Cost Proposal RFP 126010 O3 — Nebraska Child Support Enforcement Customer Service Call Center Services
State of Nebraska, Department of Health and Human Services | Bidder Name: TAS United, LLC
Bidders must complete this form and submit with their Request for Proposal response. Bidder shall bid the cost for each year of the initial term, and all renewal options. Do not alter existing format or content within the Cost Sheet. Important: In case of a mathematical error in extension of price, unit price shall govern.
The Pricing evaluation and points will be based on the Total cost of the initial term of four (4) years and the optional renewal for an additional four years.
Staffing and rate basis: twelve (12) inbound Customer Service Representatives and two (2) dedicated outbound/outreach Customer Service Representatives (fourteen (14) FTE CSRs at a fully loaded billing rate of $48.30/hour), plus one (1) Social Service Supervisor equivalent at $55.20/hour — fifteen (15) staff in total at 173.33 paid hours per month per FTE = $126,776.00 per month. Billing rates are fully loaded (staff wages remain at DHHS labor-contract pay parity per Section V.F.6, plus statutory employment costs, benefits, management, quality, and corporate support). Pursuant to contractual price-adjustment obligations tied to the Nebraska cost of living (RFP Section II — Prices and Section III.F, consistent with Addendum One, Questions 44/58/68), the monthly rate escalates 2.8% annually beginning in Year 2, compounding each year through Year 8.
Part I – Initial Term Four (4) Years
Description Quantity (Months)
Monthly Cost Extended Total
Performance of all project requirements services outlined in Section V. — Initial Term – Year 1
12 $126,776.00 $1,596,312.00
* Year 1 Extended Total includes a one-time Implementation Fee of $75,000.00 (setup, agent education, and QA form development), invoiced at contract execution in addition to the 12 monthly recurring payments ($126,776.00 x 12 = $1,521,312.00, plus the $75,000.00 one-time fee = $1,596,312.00).
Description Quantity (Months)
Monthly Cost Extended Total
Performance of all project requirements services outlined in Section V. — Initial Term – Year 2
12 $130,325.73 $1,563,908.74
* Reflects a 2.8% annual cost-of-living adjustment over Year 1's monthly rate, per contractual price-adjustment obligations.
Description Quantity (Months)
Monthly Cost Extended Total
Performance of all project requirements services outlined in Section V. — Initial Term – Year 3
12 $133,974.85 $1,607,698.18
* Reflects a 2.8% annual cost-of-living adjustment, compounded over Year 2's monthly rate.
TAS United, LLC — Cost Proposal | RFP 126010 O3 | Page 2
Description Quantity (Months)
Monthly Cost Extended Total
Performance of all project requirements services outlined in Section V. — Initial Term – Year 4
12 $137,726.14 $1,652,713.73
* Reflects a 2.8% annual cost-of-living adjustment, compounded over Year 3's monthly rate.
TOTAL COST YEAR 1 THROUGH 4 Amount
Initial Term (Years 1–4), inclusive of the one-time Implementation Fee $6,420,632.65
Part II – Optional Renewal for an additional four (4) years
Description Quantity (Months)
Monthly Cost Extended Total
Performance of all project requirements services outlined in Section V. — Optional Renewal – Year 5
12 $141,582.48 $1,698,989.71
* Reflects a 2.8% annual cost-of-living adjustment, compounded over Year 4's monthly rate.
Description Quantity (Months)
Monthly Cost Extended Total
Performance of all project requirements services outlined in Section V. — Optional Renewal – Year 6
12 $145,546.79 $1,746,561.43
* Reflects a 2.8% annual cost-of-living adjustment, compounded over Year 5's monthly rate.
Description Quantity (Months)
Monthly Cost Extended Total
Performance of all project requirements services outlined in Section V. — Optional Renewal – Year 7
12 $149,622.10 $1,795,465.15
* Reflects a 2.8% annual cost-of-living adjustment, compounded over Year 6's monthly rate.
Description Quantity (Months)
Monthly Cost Extended Total
Performance of all project requirements services outlined in Section V. — Optional Renewal – Year 8
12 $153,811.51 $1,845,738.17
* Reflects a 2.8% annual cost-of-living adjustment, compounded over Year 7's monthly rate.
TOTAL COST YEAR 5 THROUGH 8 Amount
Optional Renewal (Years 5–8) $7,086,754.46
Eight-year evaluated total (Years 1–8): $13,507,387.11 Clay McElroy | 806-766-2440 | clay@tasunited.com
File details come from the government source that posted it. Updated .