Notice of Intent to Award Letter.pdf

This is a Notice of Intent to Award Letter from the State of Nebraska Department of Health and Human Services announcing the selection of YoungWilliams, Inc. for RFP 126010 regarding Nebraska Child Support Enforcement Customer Service Call Center services. The scope of work encompasses comprehensive call center operations supporting child support enforcement activities, including locating noncustodial parents, establishing paternity, and managing intergovernmental child support orders. The vendor must comply with E-Verify requirements for employee work eligibility and all applicable state and federal civil rights and equal opportunity employment regulations. The initial contract term is four years, commencing September 21, 2026, with an option to renew for one additional four-year period upon mutual agreement. The conformance review period was July 29-30, 2026, with evaluation completed by August 13, 2026, and the Intent to Award posted on August 14, 2026. The contract finalization period extends from August 15 through September 15, 2026, with contract award scheduled for September 16, 2026.

The vendor must maintain specific insurance coverage including Workers' Compensation ($500,000 / $500,000 / $500,000 Employers Liability Limits), Commercial General Liability ($2,000,000 General Aggregate), Commercial Automobile Liability ($1,000,000 combined single limit), and Cyber Liability ($5,000,000), with the State named as an additional insured and all policies primary and non-contributory. Pricing must be submitted on the State's fixed cost sheet format with monthly rates for each of the initial four years and optional four renewal years, and pricing must remain firm for the initial term and any renewals. Liquidated damages of $100 per day will be assessed if startup and operational standards are not met by October 1, 2026. To complete the contract process, YoungWilliams, Inc. must provide a Letter of Good Standing from the Nebraska Secretary of State, written confirmation regarding subcontractor use and insurance compliance, and a Certificate of Insurance meeting all requirements. The contract is subject to appropriations funding.