Award_Notice.docx

This is a Notice of Intent to Award issued by the State of Nebraska Department of Health and Human Services for solicitation number 126010, pertaining to Nebraska Child Support Enforcement (CSE) Customer Service Call Center services. The solicitation solicited proposals for comprehensive call center operations supporting child support enforcement activities, including locating noncustodial parents, establishing paternity, and managing intergovernmental child support orders. Proposals were due on July 28, 2026, at 2:00 p.m. Central Time via electronic submission through ShareFile. The conformance review period occurred July 29-30, 2026, with evaluation conducted from July 31 through August 13, 2026. The Intent to Award was posted on August 13, 2026, with contract finalization scheduled from August 15 through September 15, 2026, and contract award on September 16, 2026. The initial contract term is four years commencing September 21, 2026, with an option to renew for one additional four-year period upon mutual agreement. The State of Nebraska intends to award the contract to YoungWilliams, Inc.

Pricing must be submitted on the State's fixed cost sheet format with monthly rates provided for each of the initial four years and optional renewal years, with evaluation based on total cost across the initial term plus optional renewal period combined. Pricing must remain firm for the initial term and any renewals, with price increase requests requiring minimum 90 days' written notice prior to end of the current contract period, subject to DHHS approval. Cash discounts must exceed thirty days. The vendor must maintain specified insurance coverage including Workers' Compensation ($500,000/$500,000/$500,000 Employers Liability Limits), Commercial General Liability ($2,000,000 General Aggregate), Commercial Automobile Liability ($1,000,000 combined single limit), and Cyber Liability ($5,000,000), with the State named as additional insured and all policies primary and non-contributory. Liquidated damages of $100 per day will be assessed if startup and operational standards are not met by October 1, 2026. The vendor must use E-Verify to confirm employee work eligibility and comply with all applicable state and federal civil rights and equal opportunity employment requirements. The contract is subject to appropriations funding.