DE01--AITC Conference System Maintenance and Support

The Department of Veterans Affairs Technology Acquisition Center Austin seeks a single-award Blanket Purchase Agreement for equipment, installation, preventative maintenance, and support services for AITC conference room systems, with proposals due October 28, 2026 at 1:00 PM Central Standard Time and questions due October 23, 2026 at 2:00 PM Central Standard Time. This is a Service-Disabled Veteran-Owned Small Business set-aside.

Place of performance is Austin, Texas (1615 Woodward Street). The BPA ceiling is $700,000 over five 12-month ordering periods, with individual call orders capped at $300,000. Government Purchase Card call limits are $2,500 for services and $10,000 for equipment and parts per call. Payment is made through written BPA calls or GPC.

The Performance Work Statement requires 24/7/365 maintenance call-in support, help desk support during business hours (Monday–Friday, 7:00 AM–4:00 PM CST excluding federal holidays), preventative maintenance inspections every six months, and emergency response within six hours with one-hour acknowledgment. The contractor must maintain a staff roster, provide temporary replacement equipment if repairs exceed three business days, facilitate manufacturer warranty repairs, and submit monthly service request reports and bi-annual progress reports.

The NAICS code is 561499 (All Other Business Support Services); PSC is DE01. Responses must include four volumes: Technical Approach (10 pages maximum), Past Performance (10 pages maximum), Price using provided templates, and Solicitation/Certifications documents. The price list template covers approximately 75 line items spanning labor categories, maintenance services, conference room systems, videoconferencing equipment, displays, cameras, audio components, rack infrastructure, and cabling from manufacturers including Crestron, Planar, Extron, JBL, and Biamp. A $5,000 travel not-to-exceed amount applies per ordering period. Evaluation criteria and weighting are not specified in the source documents.