DE01--AITC Conference System Maintenance and Support

The Department of Veterans Affairs Technology Acquisition Center seeks a single-award Blanket Purchase Agreement for equipment, installation, preventative maintenance, and support services for Austin Information and Technology Center conference systems, with proposals due October 28, 2026, at 1:00 PM Central Standard Time. The procurement is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses; questions closed October 23, 2026, at 2:00 PM CST.

Place of performance is 1615 Woodward Street, Austin, Texas. Work encompasses conference room videoconferencing system maintenance, emergency response, help desk support (Monday–Friday, 7:00 AM–4:00 PM CST, excluding federal holidays), and 24/7/365 maintenance call-in capability. The contractor must provide acknowledgment within one business day and completion within five business days for routine requests; emergency calls (maximum six per year) require contact within one hour and onsite resolution within six hours. Additional obligations include preventative maintenance inspections every six months, temporary replacement equipment for repairs exceeding three business days, monthly service request reports, and bi-annual progress reports.

The BPA ceiling is $700,000 over five 12-month ordering periods (November 1, 2026, through October 31, 2031), with individual call orders not to exceed $300,000. Payment methods include written BPA calls or Government Purchase Card with per-call limits of $2,500 for services and $10,000 for equipment/parts. The incumbent contractor is Stellar Innovation Solutions (Contract 36C10A21F0168). Offerors must be authorized resellers or distributors with OEM authorization letters for Crestron, Biamp, and Planar. A 50% subcontracting limitation applies per BPA call order, with services comprising the preponderance of work. The NAICS code is 561499 with a $21.5 million small business size standard. Evaluation criteria include Technical Approach (10-page limit), Past Performance (10 pages maximum, covering up to five contracts from the prior three years), and Price. No personnel security clearances are required; VA provides escorts for onsite work.