Draft Solicitation IDIQ QASP.docx

DRAFT IDIQ QUALITY ASSURANCE SURVEILLANCE PLAN

Facilities Infrastructure and Logistics Operations Support Services (FI&LOSS) US Army Combat Capabilities Development Command Chemical Biological Center (DEVCOM-CBC)

1.0 INTRODUCTION

The role of the Government in quality assurance is to ensure contract standards are achieved. The purpose of the Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to evaluate Contractor actions while performing the requirements in the Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring Contractor performance for each listed performance objective in the PWS. This surveillance plan is site-specific and describes the monitoring, inspecting and reporting for facility and logistics support services provided to US Army Combat Capabilities Development Command Chemical Biological Center (CBC) and other activities located at both the Aberdeen and Edgewood Area of Aberdeen Proving Ground of all Contractor repair and maintenance to Government owned instrumentation located at Aberdeen Proving Ground – Edgewood Area and other supported duty stations.

The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and PWS requirements will periodically review the QASP throughout the life of the contract.

2.0 ROLES AND RESPONSIBILITIES

2.1 Contracting Officer Representative (COR): The COR is responsible for quality assurance guidance and to ensure that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary and verifiable.

2.1.1 The COR evaluates and documents Contractor performance in accordance with the QASP and PWS.

2.1.2. The COR notifies the Contracting Officer of any significant performance deficiencies using a Contractor Discrepancy Report with supporting documentation.

2.1.3 The COR maintains surveillance documentation.

2.1.4 The COR recommends improvements to the QASP and PWS throughout the life of the contract.

2.2 Contracting Officer (KO): The KO is responsible for safeguarding the interests of the United States Government in contractual relationships. Only the KO is authorized to bind the Government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1 The KO delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

2.2.2 The KO informs the Contractor of the names, duties and limitations of authority for all quality assurance personnel assigned to the contract.

3.0 DESCRIPTION OF SERVICES

The Contractor shall provide all personnel and office supplies necessary to perform facility and logistics services for the Chemical Biological Center (CBC) and other activities located at the Aberdeen and Edgewood Area of Aberdeen Proving Ground.

4.0 QUALITY REQUIREMENTS

4.1 Quality Control Program. The Contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract.

4.2 The Contractor shall ensure that the supported organization’s Calibration Program maintains a delinquency rate at or below the Army 3% allowance with the exception of surety areas which must be maintained at 100%. Delinquency is measured by number of items "out of calibration" divided by total number of active calibratable items.

5.0 QUALITY CHECKS

5.1 SURVEILLANCE. The COR will perform surveillance based on the quality and effectiveness of the Contractor's facility management, warehouse operations and equipment management program. Observations include: performance spot checks, customer complaints, formal inspections by governing agencies and reviews of contract deliverables.

5.2 Unsatisfactory performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will investigate the possible cause of this unsatisfactory performance. Government-caused complaints/defects will not be counted against the Contractor. The same applies to any other requirements of the Contractor when Government-caused complaints/defects are the cause of unacceptable Contractor performance. If the Contractor's performance is judged unacceptable for any requirement by the COR, the COR will inform the contracting officer for resolution. Significant performance deficiencies must be submitted to the Contracting Officer using a Contractor Discrepancy Report and include supporting documentation.

6.0 SURVEILLANCE DOCUMENTATION

6.1 The COR will use the Surveillance and Performance Monitoring (SPM) automated performance evaluation form to record evaluation of the Contractor's performance and deliverables in accordance with the methodology described above. The COR will substantiate all superior and unacceptable ratings through narratives on the form. Acceptable performance is expected from the Contractor.

6.2 The SPM system will forward copies of all completed performance evaluation forms to the KO and Contractor within one week of performance of inspection. When the COR issues an evaluation with an unacceptable rating, the Contractor will be required to explain within 15 days, in writing to the COR why performance was unacceptable and how he/she plans to prevent reoccurrence of the unacceptable performance.

6.3 The KO will review each performance evaluation form prepared by the COR. When appropriate the KO may investigate further to determine if all the facts and circumstances surrounding the event were considered in the COR opinions on the form. The KO will immediately discuss any unacceptable rating with the Contractor to assure that corrective action is promptly initiated.

6.4 At the end of every year, the COR will prepare a written Contractor Performance Assessment Report (CPAR) for the KO summarizing the overall results of his/her surveillance of the Contractor's performance during the previous 12 months. This report will become part of the formal documentation.

6.5 The COR will maintain the automated file which contains copies of all performance evaluations forms and any other related documentation. The SPM System will allow these records to be downloaded for the KO at termination or completion of the Contract.

6.6 The COR will complete a monthly Performance Evaluation Report specifying overall Contractor performance as either acceptable or superior.

6.7 If performance is unacceptable, re-performance is required until the Contractor receives an acceptable rating. This re-performance is required regardless of cost or schedule constraints that may result from the unacceptable performance, unless the KO determines that the Task Order should be terminated. The COR working with the Governments technical point of contact will prepare a corrective action report and keep in the contract files.

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

7.1 Overview. This PRS summary identifies the services required by the PWS over which the Government will exercise surveillance.

7.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Performing the services again at no cost to the Government is the preferred method for correcting unacceptable performance. The Contractor shall provide the Government a written response as to why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

7.3 Performance Objectives, Indicators, Thresholds and Surveillance Methods. The services required by the Contractor are summarized into performance objectives along with the minimum standards that relate to mission essential items.

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Review completed checklists

C.3.2.6 Random inspections of bi-annual testing

Review inspection tracker

Review of tracking repository

Review of tracking repository

PWS paragraph C.3.2.12.1 Review of monthly database reports

Spot check databases

Spot check ePRISMS

C.3.3.4 Customer complaints received by COR

No more than 2 late scheduled appointments monthly

IAW PWS Paragraph C.3.3.5.1 Review of Property Book documentation

Customer complaints received by COR or PBO.

C.3.3.5.3 Visual Inspection of safe work practices. Qualified personnel and proper disposal. By the PBO and/or COR.

Monthly report provided no more than 5 business days after the month end.

IAW PWS Paragraph C.3.3.6.1 Random inspection by COR and Equipment Manager

Annual reconciliation provided no more than 5 business days after the year end IAW PWS Paragraph C.3.3.6.3

Review of records and files Review of annual report

PWS Paragraph C.3.4.2.3 Random inspection by COR

The evaluation ratings are as follows:

Very Good - Performance meets contractual requirements and exceeds some to the Government's benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor's proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory - Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the Contractor's corrective actions appear or were ineffective.

8.0 CORRECTIVE ACTION REPORT (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the Contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE