QA No. 3 W911QY-26-R-CUSTODIAL.pdf

Q&A No. 3 to Solicitation W911QY-26-R-CUSTODIAL

BASEWIDE CUSTODIAL SERVICES

UPDATE 4: Reminder that proposals have been extended to 18 March 2026 by 4PM EST, questions shall be submitted NLT 12 March 2026.

UPDATE 5: Please include pricing for all Funding Levels (Green, Amber, Red, Black) under Technical Exhibit TE-04 Custodial Services Performance Standards.

The following CLIN structure should allow the Contractor to have some clarity on pricing-

CLIN 0001 – Custodial Services: Base and Laboratories

CLIN 0002 – Custodial Services: Recycle Removal

CLIN 0003 – Custodial Services: Fitness Center

Question: Has there been any change in the scope of work requirements since the last solicitation?

Answer: No.

Question: Who is responsible for buying the paper products?

Answer: Please refer to 4.3 of PWS, Contractor is responsible for paper products.

Question: Should the letter, signed by an authorized official of the Offeror, be included in the same document as the section 2 narrative? This would allow for one volume containing the Submission Instructions 1-2, and one excel spreadsheet/volume containing pricing?

Answer: The letter should be treated as a cover page for your submission.

Question: Will a cover page and the letter, signed by an authorized official of the Offeror count towards the 4 Page Limitation for Section 2 Narrative if they are all included in the same volume?

Answer: No, the cover page does not count towards the 4 page limitation, however the cover page should only be 1 page.

Question: Does the government want the 4-page narrative to address how the contractor will perform each individual PWS cleaning task, or just the overall capability that the contractor can perform the PWS requirements?

Answer: Either format is acceptable, as long as the contractor is able to cover all points covered within the PWS.

Question: If the government wants the narrative to address each individual task in the PWS, could the page limitation be removed or increased?

Answer: The page limitation will not be removed/increased at this time.

Question: Can we receive a copy of the site visit sign-in sheet?

Answer: This information will not be disclosed.

Question: How many existing shifts are there? How many employees are on each shift?

Answer: There are no shifts. The base is open 24 hours a day. The PWS discloses this information.

Question: What is the square footage that requires stripping and waxing?

Answer: 50%

Question: What is the square footage of the carpet?

Answer: 50%

Question: What are the Contractor clearance requirements for on-site janitorial personnel?

Answer: Vetting, anti-terrorism training, etc. This is listed in the PWS.

Question: The floor plans don’t delineate the different floor types and related building and square footage- can the government provide the information?

Answer: No, this information is not available.

Question: Can you please identify the facility types of the buildings in TE-05 so that we can crosswalk it with TE-04?

Answer: The Government is unable to provide that information.

Question: Please provide the workload data as listed in 8.3 as Attachment 3/TE-3.

Answer: TE-03 is Installation Recycle Services, this reference of "Workload Data" is incorrect and has been amended.

Question: Could you provide information regarding parking on base for our staff? During the site walkthrough, it was noted that parking is very difficult to find.

Answer: Parking is open to all employees, contractors, and visitors.

Question: Could you provide a breakdown of the square footage for Building 1?

Answer: 65,058 NSF (The Government does not have individual space breakdown).

Question: During the site visit, we were shown Bldg 14 Gym and told it was part of the scope, however it is not listed on TE-05. Please update the specifications to reflect the actual scope.

Answer: The floor plans for Building 14 are attached to this solicitation as Attachment 3.

Question: Are all custodial services to be performed during normal business hours, or should floor and carpet cleaning be scheduled for after-hours?

Answer: All custodial services are to be performed during normal business hours.

Question: For the 4-page technical narrative, are there any specific topics or areas of emphasis the Government would like offerors to address beyond general capability, approach, and past performance in order to demonstrate technical acceptability?

Answer: There are no specific topics of area, the Contractor should display all capabilities/approaches that align with the PWS in their proposal.

Question: Please confirm whether the Government expects offerors to include a proposed staffing approach and/or transition concept in the proposal, even though the detailed phase-in/phase-out plan and quality control plan are post-award deliverables.

Answer: There is no requirement for a proposed staffing approach that needs to be included with the proposal.

Question: Please provide or confirm the intended building-type/service-level mapping under the performance standards for each facility or area to be serviced, including any areas considered high-traffic, administrative, fitness, library/museum, academic, or otherwise subject to special frequencies.

Answer: Please refer to the PWS and TE-05 for this information.

Question: Please confirm which rooms, buildings, or spaces identified in the facilities attachments are excluded from the custodial scope, and whether “lab admin” spaces are to be serviced under standard office-type frequencies or another standard.

Answer: Please refer to the PWS and TE-05.

Question: Please identify any facilities or areas that require escorted access, restricted access, classified-area procedures, or after-hours-only service that could materially affect staffing or scheduling.

Answer: Please refer to Section 1.7.8 of the PWS.

Question: Please clarify the required response standards for unscheduled work, including whether routine service calls, VIP requests, and special-event support are subject to different response times.

Answer: Please refer to Section 5.1 of the PWS.

Question: Please confirm whether exterior window cleaning above the ground floor is included in the base requirement, covered under an as-required CLIN, or performed only when separately ordered.

Answer: Exterior window cleaning will be included in the base requirement.

Question: Please confirm the applicable labor standards for this procurement, including the controlling wage determination(s) and the labor classifications the Government anticipates for custodial personnel, supervisors, and any related support positions.

Answer: Please refer to the Combined Synopsis/Solicitation posting that explains the clauses/provisions.

The Service Contract Labor Standards statue does apply.

Question: If releasable, please provide incumbent contract pricing, historical staffing levels, or any Government estimate/range for this requirement.

Answer: This information will not be released at the discretion of the Contracting Officer.

Question: If available, please provide historical consumption or workload data for restroom consumables, trash liners, recycling volumes, special-event cleaning, and unscheduled service calls.

Answer: This information will not be disclosed.

Question: Please confirm what Government-furnished support will be available at contract start, including storage areas, custodial closets, utility access, keys/cards, and any Government-furnished recycling equipment or compactor access/training.

Answer: This information is in Section 3.1 of the PWS. Custodial office is located in Building 3.

Question: Please confirm whether offerors should price all areas at the maximum listed performance frequencies, or whether the Government expects pricing to reflect reduced frequencies where conditional requirements or building-specific exceptions apply.

Answer: Please use TE-04 to price at all applicable levels within the standards.