Attachment 5.2 - RTOP W900KK-23-R-TS02 Small Business Lot QASP Inst Oper Spt JBLM Rev 1.docx.pdf

CUI//SP-SSEL//FEDCON

W900KK-22-R-0016

Small Business Lot 2

W900KK-23-R-TS02

Revision 1

Controlled by: U.S. Army Controlled by: ACC-ORL CUI Category: Source Selection Distribution/Limited Dissemination Control:

FEDCON

POC: PAQA Branch QAS

Quality Assurance Surveillance Plan

For

Instructor/Operator Support Joint Base Lewis-McChord, WA for

Directorate of Plans Training Mobilization, and Security Joint Base Lewis-McChord (JBLM), WA

Contract #TBD

Revision 1 – 14 October 2022

Michael Son TBD Contracting Officer Contracting Officer’s Representative

ACC-ORLANDO

CUI//SP-SSEL//FED ONLY

Small Business Lot 2

TABLE OF CONTENTS

Subject Page Number

1. Overview

2. Description of Services

3. Roles and Responsibilities

4. Contract Quality Requirements

5. Government Surveillance

6. Non-Conforming Performance

7. Deduct Plan

8. Data Analysis

9. Acceptance of Services

10. COR Status Report

11. Service Contract Reporting (SCR) in the System for Award Management (SAM)

12. Contractor Performance Assessment Reporting System (CPARS)

13. Combating Trafficking In Persons

14. COR/Quality Assurance Surveillance Files

15. QASP Changes

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1. Overview.

Purpose. This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that the Government receives quality services, and pays only for conforming services actually provided. The objective of this firmed fixed price Task Order is to respond to queries regarding utilization and expenditure of all classes and categories of training ammunition during the decision making process. The Contractor shall recommend resolution of ammunition support problems which impact unit training activities as required. The Contractor shall review, evaluate and respond directly to automated TAMIS inquiries from MACOM staffs.

The Contractor shall coordinate the efforts of JBLM and Yakima Major Subordinate Commands (MSC’s) for related functions involved in support of training ammunition and TAMIS as required. Contractor shall investigate abnormal use of high-cost ammunition items and recommend alternative substitutions or plans to monitor usage more closely. Contractor has primary responsibility for the approval of all requests for the issue of training, operational, test, new equipment training (NET) and combat load ammunition by the ASP to units. Contractor shall discuss impact and alternatives with affected unit training ammunition and management personnel to gain their cooperation and support for adjustments necessary to meet overall installation needs. Submits request through TAMIS to unit's parent MACOM for increase in authorizations when critical needs cannot be met locally.

1.1. Intent. The intent of this QASP is to:

1) Ensure Contractor performance meets or exceeds contract terms, conditions and specifications

2) Hold the Contractor accountable for quality control

3) Encourage the Contractor to take appropriate steps to control and improve quality

4) Ensure all sections of FAR 46 are applied as required and applicable

Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level, and at the contractor's place of business. Sub-contract service providers shall be accountable to the Contractor who, in turn is responsible to the Government. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor. The Government will not exercise any supervisory controls over the contract service providers performing the services herein.

2. Description of Services.

2.1. Scope of Work. The Contractor shall perform services to include the Ammunition Technician/Instructor review of ammunition Department of Defense Identification Codes (DODIC’s) requested by units for consistency i.e., fuses, projectile, Small Business Lot 2 and propellant are compatible, and all components of the rounds are included. The contractor shall assist units in effective use of authorizations to meet valid unanticipated and un- forecasted requirements, accommodate shortages due to suspension of an ammunition items for safety concerns, and production or distribution problems.

Recommendations to substitute ammunition to preclude adverse impact on scheduled training shall be made by the contractor. As shortages of ammunition authorizations occur, the contractor shall assist units with the cross-levels (adjusts) authorizations among units to meet critical training. All applicable regulations, manuals and guidelines will apply. Upon completion of training, the Contractor shall enter data into appropriate databases or worksheets.

2.2. Type of Contract. This will be a Firm Fixed Price Task Order.

3. Roles and Responsibilities. The following provides a synopsis for the roles and their respective authority during the performance of the contract:

3.1. Government.

3.1.1. Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract. In the event the Contractor effects any such change at the direction of any person other than the KO, the change will be considered to have been made without authority, and solely at the risk of the Contractor. No changes in, or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes.

3.1.2. Contracting Officer’s Representative (COR). The COR will monitor all technical and performance aspects of the contract, and assist the (KO) in contract administration. The COR is authorized to perform the following functions:

Assure that the Contractor performs the technical requirements of the contract Perform inspections necessary in connection with contract performance Maintain written and oral communications with the Contractor concerning technical and performance aspects of the contract Issue written interpretations of technical requirements, including Government drawings, designs, and specifications Monitor Contractor's performance and documents and notifies both the Contracting Officer and Contractor of all deficiencies Coordinate availability of Government furnished property Provide site entry of Contractor

ACC doesn’t use other acronyms to refer to and describe a COR. Terms such as the “COTR, “Onsite COR”, “TM”, etc. will not be used. Some personnel may be

Small Business Lot 2 assigned as Alternate CORs, but other than a statement to that effect and what actions the KO expects that ACOR to take in the absence of the primary COR, there is no difference between a COR an Alternate COR, or other government surveillance personnel assigned to conduct contract oversight. Throughout the remainder of this QASP, The term “COR’ will be used to refer to all government surveillance personnel assigned to monitor the contractor’s performance on this contract.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost, price, or delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

The Contracting Officer shall use the DoD Joint Appointment Module (JAM) to electronically track COR nominations, appointments, terminations, and training certifications for each COR appointed to conduct oversight on this contract. The COR will upload their surveillance documents, such as COR Status Reports (CSR) COR trip reports, correspondence with the contractor, and other miscellaneous documents into the Surveillance and Performance Monitoring (SPM) module within the online contract file. JAM and SPM are available within the Procurement Integrated Enterprise Environment (PIEE) suite of tools at: https://piee.eb.mil/.

3.1.2.1 Alternate Contracting Officer’s Representative (ACOR). The Alternate COR is an employee of the U.S. Government provided by the Requiring Activities (RA) and appointed by the Contracting Officer to provide additional surveillance personnel in monitoring and documenting the contractor’s performance. These alternate surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training and experience requirements and are appointed by the contracting officer as Alternate CORs (ACOR) in the Joint Appointment Module (JAM). This term will apply to other government surveillance personnel as defined in Army Regulation 70- 13, paragraph 2-2 g.

3.1.3. Property Administrator. An authorized representative of the Contracting Officer appointed in accordance with agency procedures responsible for administering the contract requirements and obligations relating to Government property in possession of a Contractor.

3.2. Contractor.

3.2.1. Task Order Manager. The Contractor shall provide a TO manager who shall be responsible for the performance of the work. The name of this person and an

Small Business Lot 2 alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO. The TO manager or alternate shall have full authority to act for the Contractor on all TO matters relating to daily operation of this TO. The TO manager or alternate shall be available between 8:00 a.m. and 5:30 p.m. Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The contractor shall provide Key personnel as list in PWS tasks items 5.1 through 5.2.4 meeting the personal qualification described for each key position of the task order.

3.2.2. Program Manager. The Contractor responsible for running the program. May supervise the program team and manages conflicts within different departments. Plans and sets program goals and milestones and develops risk management strategies. Defines resources and schedules for the implementation of the program. Clearly defines requirements and sets targets accordingly. Recognizes areas for internal improvement and develops plans for implementing the improvements.

3.2.3. Quality Manager. The Contractor responsible for promoting quality achievement and performance improvement throughout the organization. Develops, implements, communicates, and maintains a quality plan to bring the Contractor’s Quality Systems and Policies into compliance with quality system requirements. Directs the activities of contractor quality personnel to measure key quality characteristics of services delivered and processes from inception to completion. Establishes the standards of service for customers expected by the Requiring Activity.

For quick access, the contact information for the performance of this QASP is provided:

Government Personnel:

Table 1; Key Positions for Contract Administration

Title Name Phone e-mail Contracting

Officer Michael Son 407-208-5658 Michael.a.son2.civ@army.mil

COR/ACOR TBD

Property

Administrator Sandra

Coombs 407-384-3581 Sandra.n.coombs-walters.civ@army.mil

Contractor Personnel:

Title Name Phone e-mail Contract Manager TBD Project Manager TBD

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Quality Manager TBD

4. Contract Quality Requirements.

4.1. Contractor’s Quality Control Plan/Program (QCP). The Government will evaluate the adequacy of the Contractor’s Quality Control Plan (QCP) performance under this contract in accordance with this QASP.

The Contractor’s quality control program is how he assures himself that all work complies with the requirement of the contract PWS. It is essential that Government Surveillance Personnel understand that Quality Control (QC) is the responsibility of the contractor, and not the government.

As such, the government will focus their efforts on validating if the contractor is maintaining an adequate quality control inspection system that ensures the contractor maintains evidence that services provided conform to contract quality requirements. The Contractor shall provide inspection data to the Government on request for validation.

The Contractor’s QCP shall include a process that can identify, prevent, and ensure non-recurrence of defective services.

4.2. Government Quality Assurance. This QASP describes what the Government will do to ensure that the Contractor has performed in accordance with the performance standards within the PWS.

This QASP describes:

• How the performance standards will be applied:

o The Performance Standard for each requirement in the PWS will be applied as prescribed in the PWS. Ensure that each Performance requirement within the PWS includes a Measurable performance standard in terms of quality, timeliness, or quantity.

o Ensure the method of assessing contractor performance against performance standards is included in this QASP o Ensure each Performance Requirement includes an acceptable quality limit (AQL). AQL is the worst tolerable performance that is still considered acceptable.

See attachment 6, QASP Surveillance Item Requirements

• Which performance elements will be surveilled (Surveillance Checklist, attachment o All performance activities will be surveilled through-out the Period of Performance, using a risk based approach. The selected items will be populated on the Monthly Checklist and placed on the Surveillance Schedule for each period surveilled.

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• When the surveillance will be scheduled (Surveillance Schedule, attachment 3) o Selected items for each month will be placed on the Surveillance Checklist and scheduled surveillance on the Monthly Schedule. Surveillance may be scheduled on a daily, weekly or monthly frequency. However, each contractor requirement must be audited for compliance prior to invoice payment being made.

• The Acceptable Quality Limit (AQL) o The AQL will be determined by the Requiring Activity, i.e., the COR.

• The nature of Government contract quality assurance actions that include the number of observations made and the number and type of defects (defect rate) o Personnel conducting contractor performance surveillance will use attachment 4, Surveillance Checklist, or equivalent to answer the Performance question asked, and provide comments in the area provided on the checklist. These comments and metrics from the Checklist will be included on each CSR submitted during the Period of Performance.

5. Government Surveillance.

5.1. Methods of Surveillance. The following Methods of Surveillance may be utilized in monitoring the Contractors’ performance:

• 100% Inspection will be reserved for the highest risk areas where consequence of failure may affect life or limb, or there is likelihood of mission failure

• Random Sampling Will be used when a service is performed on a frequent basis and a statistically valid sample can be selected for audit. This is most appropriate method for frequently recurring tasks

• Periodic Inspection Will be used when planned sampling of a service is at a specific predetermined date and time. This is most appropriate for tasks that occur infrequently, yet on a scheduled basis

• Customer Feedback. Not a valid method of surveillance, but a good indicator of areas where surveillance should be conducted or intensified.

• The Customer Complaint Record, Attachment 2, will be placed at convenient locations for the end user of these services, and made available to document/record all complaints.

The COR will collect the Customer Complaints each surveillance cycle and investigate for validity ASAP.

• The following procedures will be followed when a complaint is received.

1. The COR/ACOR will investigate to determine the validity of the complaint

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2. If the complaint is determined to be invalid, the COR will inform the person who submitted the complaint of the reason(s) as soon as practical

3. For validated complaints that are true contractual non-conformances, the procedures in paragraph 6 below will be applied

4. A Customer Complaint Log will be used to document each validated customer complaint and attached to the COR Monthly Surveillance Report in the SPM module

5.1.1 Surveillance Procedure:

The COR will perform evaluations/validation of contractor supplied performance data.

Monthly Status Report: A report will be provided by each ACOR NLT 1 week following each month of the calendar year to the COR. The period of the report is from the first to the last day of that month and should address the contractor’s performance.

5.2. Surveillance Schedule. (Required) A Surveillance Schedule (Attachment 3) will be created each month. Locally generated equivalent is acceptable. The schedule is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Schedule will be completed at the beginning of each month during the Period of Performance (PoP) to schedule the upcoming month surveillance activity. Completed Surveillance Schedules will be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract, either as an attachment to COR Status Report (CSR) or uploaded separately in the Miscellaneous Documents Section.

5.3. Surveillance Checklists. (Required) A Surveillance Checklist (Attachment 4) will be created each month. Locally generated equivalent is acceptable. The Checklist is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Checklist will be completed with the Surveillance Schedule. Completed Surveillance Checklist will be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract, either as an attachment to COR Status Report (CSR) or uploaded separately in the Miscellaneous Documents Section.

Note: Surveillance Schedules and Checklists are considered COR documentation and must be uploaded in the SPM module. Smartforms are available for use at the individual record level under “Add Smart Form”

5.4. Surveillance Documentation. Each months’ Completed Surveillance Documentation, to include the COR Status Report must be filed in the online Surveillance

Small Business Lot 2 and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract. The COR Status Report (Smart Form) must be utilized, supporting documentation can be uploaded as an attachment.

6. Non-Conforming Performance. A Non-conformance occurs when the Contractor fails to meet the terms, conditions and/or specifications of the Contract/Task Order. All instances of non-conformance must be documented by the COR. The COR will provide the details of the non-conformance using the Nonconformance Report (NCR), Attachment 5 to the KO, who will notify the Contractor of each nonconformance occurrence, unless the KO has authorized the COR to submit directly to the contractor, and copy the KO. Resolution of any non-conformance discovered at the Subcontractor level will be addressed with the prime Contractor.

Non-conformances are classified as either: Level I (Minor); Level II (Major); or Level III (Critical).

6.1. Level I (Minor). Level I non-conformance is not likely to materially reduce the usability of services for their intended purpose or is a departure from established standards having little bearing on completing the contract requirement. Minor non-conformances can usually be corrected on the spot and can be issued to the Contractor through either a verbal or written Contractor Nonconformance Report (NCR). However, the Government is required to document verbal Level I NCRs. The COR may issue verbal Level I NCRs directly to the appropriate level of Contractor management. The COR will notify the KO as soon as practical when a verbal Level I NCR is issued and document them in their Monthly Reports. If the non-conformance cannot be corrected on the spot, the Contractor shall be given a suspense date to correct the deficiency. The KO will issue and sign written Level I NCRs, Attachment 5.

6.2. Level II (Major). Level II non-conformance is likely to result in failure of the services to meet contract requirements. Also, repeated discrepancies, a large number of documented Level I NCRs and trends indicating failure of the Contractor’s quality control program can be classified as Level II NCRs. The KO issues all Level II NCRs in writing, Attachment 5. The COR will notify the KO as soon as practical when a major non-conformance is identified.

6.3. Level III (Critical). Level III non-conformances result in hazardous or unsafe conditions due to the manner in which the services are performed; prevent or impact a vital agency mission as a result of performance; or are for repeated or uncorrected Level II NCRs. The Contracting Office Director or Deputy Director issues written Level III NCRs.

The COR is responsible for notifying the KO immediately upon discovery of a critical non-conformance.

6.4. Documenting NCRs. The COR will provide the details of the non-conformance using the NCR, Attachment 5. If the Requiring activity prefers to issue a locally developed

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NCR, documentation must include as a minimum: the Contract or Task Order number;

reference to the specific contract requirement; the specific discrepancy to the requirement;

where it was discovered; the date and time it was discovered; Contractor representative who was notified; and the suspense date for Contractor response/corrective action.

6.5. Tracking and Resolving NCRs. All NCRs, verbal and written, regardless of issuer will be included in the COR’s Monthly Report. The COR and KO shall track NCRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected within the required timeline. The KO will make a final written determination of the Government’s remedies if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.

7. Deduct Plan. This acquisition does not include a Deduct Plan.

8. Data Analysis. Data Analysis will be performed to identify trends in cost, schedule and/or performance risks. The results of Data Analysis will be documented in COR Status Report and may be used to adjust surveillance schedules and/or checklist items to increase or decrease surveillance, based on performance trends. Negative trends noted using Government data/observations could result in issuing the Contractor Nonconformance Report. Trends noted using Contractor data will not result in a NCR unless the Contractor has not addressed the negative trend. QASP changes based on Data Analysis will be coordinated with the Contracting Officer for approval.

9. Acceptance of Services. When all services have been deemed acceptable and there is documented, objective, quality evidence to support acceptable performance, the COR will accept the services provided and authorize payment to the Contractor. Acceptance and payment will be made by approving the Contractor’s Receiving Reports in Wide Area Workflow at https://piee.eb.mil/ as a WAWF Inspector, and/or Acceptor.

10. COR Status Report. COR Status Reports (CSR) will be submitted on a monthly basis to the Contracting Officer via the Surveillance and Performance Monitoring (SPM) module. CSRs must be uploaded into the Surveillance and Performance Monitoring (SPM) module using the “Smart Form”. CSRs will be due NLT the 10th day of the month following the month of surveillance. CSRs will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis must contain a summary of surveillances performed, Customer Feedback if any, NCRs if any, an analysis of the Contractors performance, recommended adjustments to surveillance schedules, and any other pertinent contract information IAW FAR 46.104, and the COR Appointment Letter. Completed Surveillance Checklists and NCRs, if any, will be included as attachments to COR Status Reports. See para 5.4.

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11. Service Contract Reporting (SCR) in the System for Award Management (SAM).

https://www.sam.gov. Reporting Labor Hours. Service contractor reporting of information is required in the System for Award Management (SAM) when a contract or order- 1) Has a total estimated value, including options, that exceeds $3 million; and 2) Is for services in the following service acquisition portfolio groups (see PGI 204.1703 for a list of applicable product and service codes):

(1) Logistics management services.

(2) Equipment-related services.

(3) Knowledge-based services.

(4) Electronics and communications

The system allows industry to report all manpower data into a single Federal-wide portal. For Contractors who meet the SCR reporting thresholds (in excess of $3 million), your entity must be registered in SAM.

SCR requires contractors to enter the following information for their contract or order:

(1) The total dollar amount invoiced for services performed during the preceding Government fiscal year under the contract or order.

(2) The number of Contractor direct labor hours, to include first-tier subcontractor direct labor hours, as applicable, expended on the services performed under the contract or order during the previous Government fiscal year.

Contractor reporting is required annually, by October 31, on the services performed under the contract or order, including any first-tier subcontracts, during the preceding Government fiscal year (October 1-September 30). For indefinite delivery contracts, basic ordering agreements, and blanket purchase agreements, 1) Reporting is required for each order issued under the contract or agreement that meets the requirements of PGI 204.1703 and, 2) Service contract reporting is not required for the basic contract or agreement. Contracting officers shall ensure that the requirement to report contractor manpower is included in all contracts, task/delivery orders and modifications.

12. Contractor Performance Assessment Reporting System (CPARS). Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and CDRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.

13. Combating Trafficking In Persons (CTIP). In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor and/or subcontractor employee has engaged in conduct

Small Business Lot 2 that violates the United States Government “zero” tolerance policy regarding trafficking in persons.

14. COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance Files will be maintained in the on-line Joint Appointment Module (JAM) and Surveillance and Performance Monitoring (SPM) module IAW DoDI 5000.72, and DFARS PGI 201.602-2.

15. QASP Changes. This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications by the KO, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

COR’S Signature Block Date

Contracting Officer’s Signature Block Date

DOCUMENT REVISION HISTORY

This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

Version

Effective Date Originator Summary of Changes

1.0

Attachments:

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1. Performance Requirements Summary (PRS)

2. Customer Complaint Record

3. Surveillance Schedule

4. Surveillance Checklist

5. Nonconformance Report (NCR)

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Attachment 1

Contract/Task Order Performance Requirements Summary

(PRS)

Required Services Performance Standard

Acceptable Quality Level

Incentive

Provide three correctly prepared copies of a QCP to the COR. PWS paragraph (para) 1.6.1 Provide Quality Control Plan (QCP)

Within 30 days after task order award and within five working days if changes are made thereafter.

No Deviation Incentive Positive CPARS Rating

Provide correctly prepared Personnel Rosters to the OS-COR. PWS para 1.6.7.5 Provide Personnel Rosters

Personnel listed by work center and by labor category.

Submitted no later than (NLT) 3 working days after TO start date and updated within three 3 working days after Personnel Roster changes.

No Deviation Incentive Positive CPARS Rating

Provide correctly prepared reports.

PWS para 1.6.17 Prepare and provide Reports

Within ten (10) calendar days after receiving Government comments.

No more than one day late with only minor re-writes once a quarter.

Incentive Positive CPARS Rating

Prepare and provide CMRA Report.

PWS para 1.6.17.2

Input CMRA data correctly no later than October 31 of each calendar year, beginning in 2018.

No more than one day late with only minor re-writes once a quarter.

Incentive Positive CPARS Rating

1.6.18.2 Prepare and provide DD 250

A correctly prepared invoice and DD250 shall be sent electronically to the OS-COR and COR via the CORT application, NLT the 18th of each month.

No more than one day late one time.

Only minor re-writes no more than once a quarter.

Incentive Positive CPARS Rating

5.1.1 Instruct the JBLM Ammunition Handler Certification Course

Prepare the facility for its intended use and ready for training within one (1) hour.

No Deviation Incentive Positive CPARS Rating

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5.1.7 Instruct TAMIS Certification Course

Prepare the facility for its intended use and ready for training within one (1) hour.

No Deviation Incentive Positive CPARS Rating

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Attachment 2 Customer Complaint Record

ACC_ORL_Customer Compliant Record.pdf

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Attachment 3 Surveillance Schedule

COR Surveillance Schedule1.docx

The COR will develop a Surveillance Schedule for conducting surveillance. The COR may use the SPM Smart Form or any KO approved schedule.

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Attachment 4 Surveillance Checklist(s)

Surveillance Checklist.xlsx

COR SURVEILLANCE CHECKLIST Template

COR Inspection Checklist & Data Report (Fixed Firm Price Contract) Period Of Performance:

Contractor: From:

Contract Number: To:

Service Provided:

Meeting Contract Requirements? COR Name:

Date: YES No

Comments:

Comments summary, to include, positive trends, negative trends, concerns, customer comments, and any additional COR comments:

To populate the checklist, find in the PWS: "The Contractor Shall...”, Then, make that requirement a checklist item by converting the requirement to a question: “Did the contractor…" Each "Yes" can be graded as a 1, and each NO graded as a 0. Once the checklist is complete, the COR may generate a quantifiable performance rating using these numbers as metrics.

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The COR will develop a Surveillance Checklist for conducting surveillance. The COR may use the SPM Smart Form or any KO approved checklist.

Attachment 5

Nonconformance Report (NCR)

Level I_ II_III NCR.pdf