Attachment_I-Base_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

United States Army Training and Doctrine Command

(TRADOC)

United States Army Aviation Center of Excellence (USAACE)

UNMANNED AIRCRAFT SYSTEMS (UAS)

INSTRUCTION AND MISSION SUPPORT (IMS)

Indefinite Delivery Indefinite Quantity (IDIQ)

Fort Huachuca, AZ

(Task Order PWSs to be published separately)

26 September 2017

TABLE OF CONTENTS

SECTION 1 GENERAL

SECTION 2 GENERAL REQUIREMENTS

SECTION 3 ACRONYMS

SECTION 4 GOVERNMENT PROPERTY AND SERVICES

SECTION 5 TASK ORDER STUDENT THROUGHPUT REQUIREMENTS

SECTION 6 SPECIFIC REQUIREMENTS

SECTION 7 APPLICABLE DOCUMENTS

1 GENERAL.

1.1 Background. The contract has historically provided non-personal services for UAS instruction, maintenance, logistics support, prescribed load list (PLL), flight line operations support, and Information Technology (IT) network support, for UAS training conducted at Ft. Huachuca, Arizona by the 2nd Battalion, 13th (2/13th) Aviation Regiment, 1st Aviation Brigade, U.S. Army Aviation Center of Excellence (USAACE), Ft. Rucker, Alabama. Training has been presented to Military Occupational Specialty Transition and entry-level US Army Soldiers who will be learning to operate and/or maintain the Shadow 200 and Gray Eagle UAS utilizing simulation systems in a classroom environment in addition to actual flight operations.

1.2 Objective. The objective of this single award indefinite delivery, indefinite quantity (IDIQ), contract is to acquire services for the 2/13th USAACE Requiring Activities (RA) in support of their overarching training and training support missions. The Contractor shall provide Training Instructors who will provide performance-oriented training using the Training and Doctrine Command (TRADOC) approved Programs of Instruction (POI).

Training provided by the RAs can be classroom training, hands-on/practical exercise performance-oriented training, simulation/virtual training, and/or field exercise training.

The contractor may be required to provide UAS Maintenance and Maintenance Support services. Maintenance services, if required by the Government, will be issued and negotiated as a separate TO. The Contractor shall provide support for the five Higher Level Tasks in Section 1.4, and further explained in Section 6.

1.3 Place of Performance. The work is to be performed primarily at Fort Huachuca, with temporary performance at other various Continental United States (CONUS) sites. RAs requiring work performance at other locations will be specified in detail in each individual TO.

1.3.1 Travel. The Contractor may be required to travel to other locations within the CONUS in support of this contract. Prior to incurring any travel expenses, the Contractor personnel must obtain written authorization from the Contracting Officer Representative (COR) that approves travel dates, expected duration, origin and destination, purpose, and total estimated cost. The Government will reimburse the Contractor, in accordance with the Joint Travel Regulation (JTR) and the FAR 31.205- 46, for all approved travel incurred during the performance of this PWS. All travel requirements must be approved by the COR before travel begins. Travel conducted that does not follow the above procedures and regulations will not be reimbursable to the Contractor. All travel will be on a cost (no fee) basis.

1.4 Higher Level Tasks (Scope of Work).

Task 1: Course Instruction Task 2: Information Technology Network Administration Task 3: Flight Line Operations and Mission Support Task 4: Special Training Material Projects

Task 5: Logistics Support

This PWS conveys the basic performance requirements, standards, and assessment measures that will apply to all issued TOs. The general basis for performance standards provided in this PWS will reflect one or more of the following measures for the work to be done:

Quantity (how much or how often must the service be performed)

Quality (the required acceptable level of service)

Timeliness (the time-frame/period of time for submission/performance)

As described in the Performance Requirement Summary (PRS) (see Technical Exhibit 1), the performance objectives and standards provide the general basis for measuring the performance of each requirement associated with the standard. TOs may include additional performance objectives and standards that are not included in the PRS at Technical Exhibit 1.

The Government will evaluate the Contractor’s performance in accordance with (IAW) the QASP prepared by the Government. The Contractor’s performance shall adhere to the metrics in the PRS (Technical Exhibit 1). The contract delineates: the key requirements, acceptable levels of performance for timeliness and quality, and contract deductions (where applicable).

1.5 The current UAS of Shadow and Gray Eagle Versions and/or Platforms, will be replaced with newer versions and/or platforms over the life of this contract.

1.6 Nondisclosure, Personally Identifiable Information (PII), and Organizational Conflicts of Interests. PII may reside on systems used, accessed, or in the immediate work area where Contractor personnel may be performing. The Contractor shall ensure all assigned contract employees are briefed on Privacy Act requirements. All Contractor personnel shall adhere to the Privacy Act, Title 5 of the United States Code, section 552a and applicable agency rules and regulations related to PII. Each Contractor employee assigned to work under this contract shall sign a Non-Disclosure Agreement (NDA), (see Attachment A) provided by the Government prior to performing work on the Government network.

1.7 Contractor Organization. The Contractor is encouraged to utilize an organizational structure that best fulfills the needs, requirements, resources and efficiencies of the RAs. The organizational structure developed by the Contractor shall provide for a smooth and efficient interface with the Government.

1.8 Hours of Operation.

1.8.1 Normal Working Hours of Operation. Training schedules are subject to change and the contractor shall accommodate scheduling changes within no less than 72 hours of notification by the Government.

The normal working hours in support of Shadow 200 instruction and flight operations are between the hours of 0400 through 1600 hours Monday through Friday. Unless otherwise noted in individual TOs, the Contractor shall perform the majority of work during the normal working hours of operation. Normal working hours may vary in some individual TOs. On a case by case basis, the contractor shall be required to utilize flex scheduling to maximize operational flight hours due to unforeseen circumstances, e.g.

weather, student thru-put changes, etc. Any flex scheduling changes will be coordinated and approved in advance by the CORs.

In support of Gray Eagle instruction and flight operations, the contractor shall be required to maintain 24hr support, per day, Monday through Friday. The contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

In support of IT Network Administration, the contractor shall provide support from 0730 to 2400 hours Monday through Friday.

1.8.2 Extended Work Week. In some circumstances, i.e. practical exercises, field training exercises, exercises requiring travel, the normal working hours may vary.

Hours in excess of 80 hours/two weeks are considered an Extended Work Week (EWW); requirements with EWW will be specified in detail in each individual TO.

1.8.3 Hours of Operation Other Than Normal. Planned and unplanned situations may require extended hours of operations, to include military exercises, contingency operations, or weather emergencies. When the Contractor requires access to a work area during a time that conflicts with a mission requirement [e.g., training area or range during a field exercise, various fields and buildings during a rehearsal, or actual ceremony or Very Important Person visit] the Contractor shall schedule the work to minimize the disruption. Such scheduling may require work to be accomplished at times other than normal hours of operation. The Contractor shall make available fully qualified personnel to perform services and satisfy requirements outside of normal operating hours.

1.8.4 Federal Holidays. The days specified below are legal Federal holidays during which non-essential work shall not be required of the Contractor. If the holiday falls on a Saturday, it is observed on Friday; if the holiday falls on Sunday, it is observed on Monday.

Holiday Day of Observation

New Year’s Day January 1

Martin Luther King Birthday 3rd Monday in January

Presidents Day 3rd Monday in February

Memorial Day Last Monday in May

Independence Day July 4

Labor Day 1st Monday in September

Holiday Day of Observation

Columbus Day 2nd Monday in October

Veterans Day November 11

Thanksgiving Day 4th Thursday in November

Christmas Day December 25

1.8.5 Training Holidays and Block Leave. TRADOC has a unique time when students and trainees depart Army schools and training centers in mid-December for a 2-week holiday period IAW AR 600-8-10, Leaves and Passes. Contractor services under this contract may be required during the two-week holiday period and on “training holidays.”

1.8.6 Weather Conditions. In the event of inclement weather, the Contractor shall comply IAW the assigned work location’s Inclement Weather Policy contained in the unit Standard Operating Procedures.

1.9 Problem Notification Report. The Contractor shall report problems or potential problems to the COR that affect performance under the contract and/or TO. The report shall address, at a minimum, the nature and source of the problem, Government action required, the impact on performance and/or cost, and corrective action(s) needed. All Problem Notification Reports shall be incorporated into the Monthly Summary Report (MSR) for the next reporting period.

1.10 Security. The contractor shall comply with the security regulations and requirements specified in Contracts Security Classification Specifications, DD Form 254 and addendums sheets. The contractor shall appoint a security officer who shall (1) be responsible for handling all security aspects of the work performed under this contract;

(2) assure compliance with all DOD and US Army regulations regarding security, including but not limited to AR 380-67, AR 380-5, AR 25-2 and (3) assure compliance with any written instructions from the security or Operations Security (OPSEC) officer or Information Assurance Manager (IAM) of the activity issuing this contract under this contract. The contractor shall identify and comply with all security requirements and shall identify personnel that no longer require access to Government Information Systems (IS) to the COR within 24 hours.

1.10.1 Physical Security. The contractor shall comply with installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall comply with all personal identity verification requirements as directed by DOD, HQDA and / or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.10.2 Personnel Security. Some tasks may not require a clearance but all positions shall require investigation for duties and access to U.S. Government systems and technical information. The contractor shall ensure that employees performing under this contract are cleared U.S. Citizens and have the appropriate clearance (ranging from a favorably adjudicated National Agency Check with Inquiries, or an equivalent or higher investigation IAW Army directive 2014-05). As appropriate, the Joint Personnel Adjudication System record shall reflect each contractor as having both eligibility and access to classified information at the appropriate level of classified information for the task involved, prior to performing work.

1.10.3 Installation Security. The contractor shall follow all installation access requirements at host installations. Host installations will require proof of a valid state driver’s license, vehicle insurance, a DoD CAC and/or Installation Pass for entry on to the installation.

1.10.4 Key Control. The contractor shall be responsible for keys and key cards provided to the contractor by the Government IAW AR 190-13, The Army Physical Security Program. Keys shall not be duplicated by contractor personnel, nor used by unauthorized contractor personnel. The contractor shall report any occurrence of duplicated, misplaced or lost keys to the Government within 1 hour after discovery of occurrence. The contractor shall provide a written report by close of business the next working day, providing details of lost, misplaced or duplicated keys.

1.10.4.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost will be deducted from the monthly payment due the Contractor.

1.10.4.2 The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.10.5 Lock Combinations. When required, the contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.10.6 Security Training. All Army and contractor personnel have an individual and official responsibility for safeguarding our national security information and controlled unclassified information, reporting derogatory information and properly responding to threat indicators. The contractor shall take security training provided by the requiring activity’s Security Officer while in-processing and annually thereafter. The contractor shall make the training certificates of completion available to the COR upon request.

Site: https://www.lms.army.mil

1.11 Special Requirements.

1.11.1 OPSEC Standing Operating Procedure. The contractor shall adhere to OPSEC program requirements, per AR 530-1, Operations Security.

1.11.2 Antiterrorism (AT) Level I Training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30-calendar days after the contract award or within 2-calendar workdays upon hire. The contractor shall submit certificates of completion for each affected contractor employee, to the COR, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

https://jko.sten.mil/courses/AT1/launch.html.

1.11.3 AT Awareness Training for Contractor Personnel Traveling Overseas. Contractor employees and associated sub-contractor employees will receive Government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13.

Specific AOR training content is directed by the combatant commander with the unit Anti-Terrorism Officer (ATO) being the local POC.

1.11.4 iWATCH Training. The Contractor shall brief all employees on the local iWATCH program (training standards provided by the requiring activity AT Officer). This locally-developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance.

1.11.5 Threat Awareness Reporting Program (TARP). All contractors shall receive annual TARP training by a Counterintelligence (CI) agent or other trainers as specified in AR 381-12, 2-4b. The Contractor shall ensure its employees report threat-related incidents, behavioral indicators, and other matters of CI interest to the 2/13th G2 Office, the nearest military CI office, the Federal Bureau of Investigation, or the Defense Security Service.

1.11.6 OPSEC Awareness Training. Contractor employees requiring access to Government installations, facilities and controlled access areas, shall complete Level I OPSEC Awareness training (IAW AR 530-1) within 30 calendar days after the contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable, and annually thereafter. New employees shall be trained within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall make certificates of completion for each affected contractor employee and https://www.lms.army.mil/ https://jko.sten.mil/courses/AT1/launch.html subcontractor employee available to the COR upon request OPSEC Awareness training is available at the following website: http://cdsetrain.dtic.mil/opsec/.

1.11.7 Access to Government Information Systems. All contractor employees who require access to a Government Information System (IS) shall be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and shall successfully complete the DoD Cyber Awareness Challenge Training (formerly known as DOD Information Assurance Awareness Training) prior to access to the IS and then annually thereafter. All contractor employees working IA/IT functions shall comply with DoD and Army training requirements in DoDD 8140.01nd AR 25-2 upon contract award or within 30 calendar days of employment. Contractor personnel that does not have proper and current certifications shall be denied access to DoD IS for the purpose of performing IA functions. Verification of the annual DoD Cyber Awareness shall be provided to the Government upon request OR to the CoE Security Officer. DoD Cyber Awareness training is available at the following website:

https://ia.signal.army.mil/DoDIAA/.

1.11.8 Acceptable Use Policy (AUP). The contractor shall ensure understanding and compliance with the CoE AUP (to be provided) regarding personnel responsibilities and limitations in using organizational or DoD Information Systems. The contractor shall provide explicit acknowledgment by reading and signing the AUP form and deliver the form to the CoE Security Officer for record.

1.11.9 Intelligence Oversight The contractor shall comply with the training requirements IAW the Commanding General Intelligence Oversight Program, 25 Sept 2015. This training is to ensure USAACE and 2/13th personnel and/or units do not infringe upon the constitutional rights of U.S. persons in accordance with AR 381-10. The contractor will receive initial training by the CoE Security Officer while in-processing (or within 30 days of in-processing) and annually thereafter. The contractor shall make the training certificates of completion available to the COR upon request.

1.11.10 Controlled Unclassified Information (CUI). The contractor shall comply with the training requirements IAW AR 380-5. CUI training is to alert personnel of different types of information that require application of controls and protective measures for a variety of reasons, but not including those that qualify for formal classification. The contractor shall take CUI training while in-processing and annually thereafter. The contractor shall make the training certificates of completion available to the COR upon request. Site:

http://www.archives.gov/cui/training/awareness/controlledunclassified/Course1/index.ht ml

1.11.11 Derivative Classification. The contractor shall comply with the training requirements IAW AR 380-5. This training is designated for personnel that are derivative classifiers. The contractor shall take CUI training while in-processing and every two years thereafter. The contractor shall make the training certificates of completion available to the COR upon request. Site:

http://cdsetrain.dtic.mil/derivative/index.htm http://cdsetrain.dtic.mil/opsec/ https://ia.signal.army.mil/DoDIAA/ http://www.archives.gov/cui/training/awareness/controlledunclassified/Course1/index.html http://www.archives.gov/cui/training/awareness/controlledunclassified/Course1/index.html

1.11.12 Handling/Access to Classified Information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

1.12 Disclosure of Activities or Information. All Contractor personnel (to include subcontractors, teaming partners, and consultants) personally and substantially involved in the performance of this contract shall execute and submit a Non-Disclosure Agreement for Contractor Employees Form (See Attachment A). Execution of this Non- Disclosure Agreement by Contractor Employees (to include supervisors) is required prior to the commencement of any work on this contract and whenever replacement Contractor personnel are proposed. Any information obtained or provided in the performance of this contract shall only to be used in the performance of this contract.

1.12.1. The Contractor shall be responsible and liable for all unauthorized disclosures of classified and protected information, regardless of the likelihood of compromise or the degree of harm to national security that may result. The Contractor shall refer outside requests for information to the Contracting Officer. The Contractor shall obtain prior permission from Fort Huachuca Public Affairs Office for the use of any Fort Huachuca logos, and photos in any advertisements or announcements.

1.13 Treatment of Students. Contractor employees must adhere to TR 350-6, Initial Entry Training (IET) Policies & Administration, AR 350-1, Army Training and Leader Development, and other policies associated with individual courses which will be provided by the Government within the TOs. The Contractor must treat all students in a professional manner and shall not accept personal remuneration for services rendered in the performance of duty. The Contractor shall not engage in social activities with students. The Contractor shall avoid relationships that give the appearance of partiality, unfairness, and/or preferential treatment. Contractor employees shall report to their corporate chain of command, as well as to the appropriate government leadership and/or point of contact, any conduct constituting a violation of TR 350-6.

1.14 Quality Control. The contractor shall formulate and implement a quality control program that outlines the contractor’s goals, objectives and standards, and a Quality Control Plan (QCP) that details the methods, procedures, and processes used to meet customers’, regulatory, and the contractor’s quality processes, and encompass the entire contract. The contractor shall provide the complete QCP IAW paragraph 1.14.1 of this PWS.

1.14.1 Quality Control Plan. The Contractor shall develop, implement and maintain an effective quality control program to ensure services are performed IAW with PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which it is assured that work shall comply with the requirements of the contract. The Contractor shall submit a QCP with contract proposal (for incorporation into the resultant contract) and update the QCP as needed throughout the life of the contract.

The QCP shall implement standardized, measurable procedures/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractor’s QCP shall contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government.

The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent recurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The Contractor shall upon request provide to the Government their quality control documentation.

2 GENERAL REQUIREMENTS.

2.1 Non-Personal Services. The Government and the Contractor understand and agree that the work described in this contract and subsequent TOs are "Non-personal Services" as defined in FAR Part 37.101. Contractor personnel:

(1) Shall perform the services described herein as Contractor employees, not as employees of the Government.

(2) Shall NOT be placed in a position where they are under the supervision, direction or evaluation of a federal employee, military or civilian, but shall, pursuant to the Government's right to inspect, accept or reject work, comply with such general direction of the Contracting Officer or the duly appointed representative of the Contracting Officer as is necessary to ensure completion of the contract objectives.

(3) Shall NOT be placed in a position of command, supervision administration or control over military or civilian personnel or personnel of other Contractors, or becomes part of the Government organization.

(4) As this contract does not create an employer-employee relationship, the entitlements and benefits applicable to such relationships do NOT apply. This includes, but is not limited to, federal income tax withholding, Federal Insurance Contributions Act, unemployment compensation and workman's compensation benefits by virtue of this contract.

2.2 Phase-In. The contractor shall provide a plan addressing the steps and actions necessary to facilitate a smooth transition from award to full operational status. The transition period for the assumption of work (phase-in) is Ninety (90) calendar days prior to the Period of Performance start date, at which time the contractor shall be staffed to assume the service scope. The plan shall describe the contractor’s approach to develop and disseminate operational instructions, procedures and control directives in preparation for the performance requirements. The incoming contractor shall coordinate with the incumbent contractor and Government COR to identify existing problems; unresolved actions and property accountability. During the phase-in period, a transition start meeting shall be conducted among the principle parties (Government, incoming contractor and, as applicable, incumbent contractor) to coordinate the handoff process between the incoming contractor and the incumbent or other agents. In addition, an operational readiness meeting shall be conducted among the principle parties (Government, incoming contractor and incumbent contractor) near the end of the transition period to ensure all outstanding planned actions have been closed as relates to the phase-in and the incoming contractor is prepared to fully assume operations.

During the phase-in period, the contractor shall, at a minimum.

(1) Establish the Project Management Office;

(2) Recruit and hire necessary personnel (may include efforts to employ incumbent workforce);

(3) Obtain all required certifications and clearances, including personnel security clearances;

(4) Develop and submit any required deliverables;

(5) Attend post-award meetings as required;

(6) Accomplish any necessary employee training to support the functions listed in the PWS on an over the shoulder, non-interference basis; and

(7) Submit and receive an approval of flight and ground operations procedure, any requests for extension is subject to Government approval.

The incumbent contractor is responsible for full performance to the end of their contract period of performance.

2.3 Business Relations. The Contractor shall provide a Program Management Office structure and organization to manage the requirements of this contract. The Contractor shall manage, organize, coordinate, and control all program activities to meet performance factors and requirements of the contract. The Contractor shall participate in such activities as analysis, meetings, partnering, and transition meetings. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel. The Contractor shall respond to Government business relations requests (changes in technical and contractual needs and data calls) as required. The Contractor shall brief any MSR/QSR content to the Government at short notice (within 24 hours).

2.4 Contract Administration and Management. The following subsections specify requirements for financial, contract, management, and personnel administration.

2.4.1 Financial Management. The Contractor shall plan, budget, schedule, and control the resources allocated to meet the requirements of the contract. The Contractor shall document and track the status of all obligated funds associated with the contract to include payments, cancellations and invoices against each contract line item number (CLIN) and sub line item number (SLIN) by TO.

CDRL: A002 DI-MGMT-81468 Contract Funds Status Report (CFSR) (See Techncial Exhibit 2)

2.4.2 Contract Administration. The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to Government requests for contractual actions in a timely fashion. The Contractor shall have a single primary POC between the Government and Contractor personnel assigned to support TOs, and a single point of contact between the Government and Contractor personnel at each manned location (determined by the contractor's analysis of manpower requirements) to support the contract. The Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirements of this contract.

CDRL: A003 Monthly Status Report (See Techncial Exhibit 2)

2.4.3 Personnel Administration. The Contractor shall provide the following management and support as required. The Contractor shall maintain the currency of their employees by providing initial and refresher training/qualifications as required to meet the contract requirements. The Contractor shall make necessary travel arrangements for employees. The Contractor shall provide necessary infrastructure to support contract tasks. The Contractor shall comply with all applicable local host-nation and international laws, rules, regulations, and policies. The Contractor shall provide Employee Individual Training File that contains each employee’s certifications.

2.4.3.1 Program Management. The Program Manager holds primary responsibility for all Contractor efforts in support of this contract. Program Manager shall have a minimum of five (5) years demonstrated, successful Program Management experience of a DoD contract in similar size and scope (labor force of 100 or more) to this requirement, preferably in support of a UAS program. Experience can be military, civilian, contractor, or a combination of the three. A portion of the work experience must have fallen within three (3) years of the start of this contract period. The Contractor shall conduct reviews (In-Process Reviews [IPRs]) to be co-chaired by a Government and contractor representative. The Contractor shall be prepared to explain the reasoning, assumptions and methods used to arrive at any particular conclusion, recommendation, or alternative in the accomplishment of the tasks required by the contract. The Contractor shall have key personnel, support, and subcontractors, as appropriate, available to execute the meetings. The Government will provide the facilities to conduct IPRs. The Contractor shall prepare the Meeting Agendas as coordinated with the Government. The Contractor shall supply presentation materials to the Government as needed prior to the meeting to enhance productivity and mutual understanding of topics.

Contractor Program Management shall be conducted in accordance with the Program Management Plan (PMP). The contractor shall develop, maintain, and update, throughout the contract’s period of performance (POP), a PMP that is the foundation for information and resource management planning and guidance to a Government Representative.

2.4.3.2 Subcontractor Management: The contractor shall be responsible for any subcontract management necessary to integrate work performed on this contract and shall be responsible and accountable for subcontractor performance on this contract.

The prime contractor shall manage work distribution to ensure there are no Personal Conflict of Interest (PCI) or Organization Conflict of Interest (OCI) considerations. In the event a situation occurs which may give rise to the appearance of a PCI/OCI the contractor shall notify the Contracting Officer, identify the circumstances and provide the contractor’s proposed approach to avoid, and neutralize or mitigate the PCI/OCI. The contractor shall prepare and maintain a disciplined Subcontractor Management Plan with particular emphasis placed on practices to be maintained with satisfying small business participation requirements. The contractor shall ensure the requirements of this contract and subsequent orders are consistently applied to all subcontracts and associate contracts.

2.4.3.3 Meetings. Attendance at meetings, briefings, working groups, and events both locally and at remote locations, shall be required. Guidance for contractor travel can be found in Section 1.3.1. All requests for travel shall be submitted in writing (IAW paragraph 1.3.1) to the COR for approval. Proposed travel shall include the proposed costs for the travel for review by the COR. Requests for travel approval shall be prepared in a legible manner, include a description of proposed travel, a list of travelers with all proposed costs, the contract number, Contract Line Item Number (CLIN), and be submitted at least 30 days prior to travel (see –attachment C.) In the event that the Government notifies the contractor of travel requirements within 30 days of travel start, the 30 day submission requirement will not apply.

Deliverables CDRL: A004 DI-MGMT-81797 Program Management Plan (PMP) (See Techncial Exhibit 2) CDRL: A005 Record of Meetings and Minutes (See Techncial Exhibit 2)

2.4.4 Contractor Manpower Reporting. The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address:

https://cmra.army.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2018.

Contractors may direct questions to the help desk at: https://cmra.army.mil.

2.4.5 Phase-Out Period. Within 90 days of contract completion the contractor shall provide the Phase-out plan. The Phase-out period shall apply to any contract follow-on https://cmra.army.mil/ requirements. Prior to the completion of the contract, an observation period shall occur at which time personnel of the incoming workforce may observe operations and performance methods of the incumbent Contractor on a non-interference basis. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of service. The Contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The Contractor shall fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties. During the phase-out period, the Contractor shall approach the following issues: employee notification;

retention of key personnel; turnover of work-in-progress, inventories, Government property; removal of Contractor property; data and information transfer; and any other actions required to ensure continuity of operations. Full performance shall be maintained during the entire period. During the contract’s phase-out, the Contractor shall develop and submit a close-out report.

CDRL A006 DI-MGMT-81945 Phase-Out Plan (See Techncial Exhibit 2)

2.4.6 Automated Information System. The U.S. Government will host a SharePoint site that the contractor will use for the following (at a minimum):

a) Management and processing of requests for services related to travel and materials;

b) Collaboration between the U.S. Government and the Contractor for data and documents;

c) Management of close out procedures; and

d) Additional Administrative, Management and Support Information:

The Contractor shall capture, store, manage, display, and export contract and financial data and documentation in the U.S. Government provided automated information system / SharePoint for overseeing the UAS IMS contract.

2.5 Accidents and Incidents. Reportable accidents and incidents are those involving UAS IMS or other Government property supported by the UAS IMS contract, involving or witnessed by Contractor personnel, and other incidents as defined below.

Accident is defined as an unplanned event that causes personal injury or illness, or property damage.

Incident is defined as an occurrence or event involving or resulting from failure to comply with standards or regulations, and/or misbehavior or criminal behavior, which results in negative mission impact, personal injury, property damage, or criminal, legal, disciplinary, or adverse administrative action being taken by authorities.

The Contractor shall comply with all installation or local command safety rules and regulations, including those pertaining to assisting injured personnel, securing accident scenes as practicable, safeguarding evidence in their possession, and assisting the Government in investigations as required.

The Contract or shall log and report all accidents or incidents and track them until each is closed out. The Contractor shall provide a preliminary report and update it as necessary. The Contractor shall provide a final report after closing out the accident or incident. Accident/incident reports and historical files shall remain available for the life of the UAS IMS contract.

Except as defined elsewhere, the Contractor shall report all incidents and accidents within 24 hours to the Contracting Officer and the COR via email.

The Contractor shall take steps to address and/or prevent reoccurrence of accidents, incidents, or discovery of a safety hazard.

CDRL: A007 DI-SAFT-81563 Accidents/Incidents Report (See Techncial Exhibit 2)

2.5.1 Security. IMMEDIATELY upon discovery, the Contractor shall report any security incident that results in the loss of classified data or equipment, impacts training, results in revocation of network access or security clearance, or requires disciplinary action against the individual via telephonic notification to the, Security Officer, Contracting Officer and the COR ensuring contact is made in real time along with a written notification.

2.5.2 Property. IMMEDIATELY upon discovery, the contractor shall report any damage, loss, criminal activity, or theft of Government property involving Contractor personnel to the Contracting Officer, and the COR via email and post an incident report within 24 hours.

2.5.3 Health and Safety incident. IMMEDIATELY upon discovery, the Contractor shall report incidents involving serious injury or loss of life, or criminal activity via telephonic notification to 911 followed by the Contracting Officer and the COR ensuring contact is made in real time along with a written notification. A voicemail on a telephone is not sufficient to meet the notification requirements for a serious injury or loss of life. "Immediately" is defined as "without delay".

Deliverables CDRL: A007 DI-SAFT-81563 Accidents/Incidents Report (See Techncial Exhibit 2)

2.6 Key Personnel and Support Requirements. The Contractor shall provide managerial, supervisory, technical, administrative and clerical services to accomplish all work described herein and as identified under individual TOs.

CDRL: A001 DI-MGMT-81834 Contractor's Personnel Roster (See Techncial Exhibit 2)

2.6.1 Program Manager. Certain experienced professional and/or technical personnel are essential for successful accomplishment of the work to be performed under this contract. The minimum responsibilities of the Program Manager (required key personnel) include, but not limited to; (1) Serve as liaison between customer and COR/Supporting CORs, to coordinate work activities relevant to mission execution.; (2) Ensure compliance with relevant Government policies and standards; (3) Ensure completion of all tasks in assigned program area including technical work, staffing; (4) Monitor project progress to meet productivity, quality, and customer satisfaction; (5) Prepare and provide reports and technical reviews to customer per contract requirements; (6) Coordinate work schedules and work assignments for contractor personnel to cover all shifts and work days; (7) Manage personal time off to ensure mission requirements are being met; (8) Ensure training of new personnel on assigned tasks; (9) Ensure contract employees maintain proficiency directly related to assigned task; and (10) Attend and participate in customer and client meetings as required. As such, the Program Manager will be required to be on-site. The Contractor agrees that the Program Manager shall not be removed or replaced within the performance of this contract unless the following measures are taken and fully documented in writing.

2.6.2 Additional key personnel, if applicable, will be required to comply with 2.6.2.1 and

2.6.2.2. Any key personnel and qualifications proposed at the base contract level will remain key personnel under the contract for the life of the contract.

2.6.2.1 Key personnel, if for any reason, becomes or is devoting or is expected to devote substantially less effort under this contract for a continuous period exceeding 30 calendar days, the Contractor shall, subject to the concurrence of the Contracting Officer, promptly replace personnel with personnel who possess equal or better qualifications as the original employee.

2.6.2.2 Any requests for approval of substitutions hereunder must be in writing and provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request must contain the qualifications for the proposed substitute and any other information requested by the Contracting Officer or COR. The Contracting Officer must concur in writing with the change.

2.6.3 Personnel Experience and Training, Certifications and Licenses. The qualifications shall include education, training, certifications and licenses directly related to the duties and responsibilities identified in the individual TOs. Any employee or supervisor who is not successfully performing the requirements of the individual TOs shall be replaced with a qualified individual. All Contractor employees, prior to commencing any work under this contract and subsequent TOs issued shall have received all training required for the effective performance of the functions they will perform (unless directed otherwise by the Contracting Officer). The Contractor shall obtain and maintain all certifications, inspections, and licenses required to perform the tasks within the PWS. Specific training, certifications and licenses that are required to perform the tasks of this PWS are specified in individual TOs.

2.6.4 Employee Standards of Conduct. Contractors shall ensure that their written code of business ethics and conduct are in compliance with Federal Acquisition Regulation

(FAR) Subpart 3.10, Contractor Code of Business Ethics and Conduct, and promotes an understanding of provisions within the Joint Ethics Regulation (JER) that govern interactions with military and civilian employees. Upon receipt of allegations or other indications of misconduct or conduct that reflects negatively on the Army involving Contractor personnel, the Contractor will be notified and will be required to investigate the matter fully and provide corrective actions (if necessary) to the Contracting Officer and the COR. The Contractor is responsible for the conduct of its employees and shall take prompt, reasonable, and appropriate disciplinary action against employees for misconduct. The removal or barring of a Contractor employee from a site shall not relieve the Contractor of the obligation to perform all requirements of the contract.

Contractor personnel will be denied access to and/or removed and barred from sites when their presence is determined by Contracting Officer and/or Post Commander to be detrimental to security, to the health, welfare, or well-being of persons, or to the accomplishment of work. The Government expressly reserves the right to remove and bar a Contractor employee whose activity, on- or off-site, endangers persons or property, or whose presence on site presents an unacceptable risk to safety or security.

If an employee is removed or barred from Post, the Contracting Officer shall advise the Contractor of the reason(s).

The Government has the right (IAW Title 18 U.S.C. 1382) to bar/ban from the installation and/or from performance under this contract any contractor employee, or prospective contractor employee, whose conduct is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population.

2.6.5 Drug/Alcohol Screening. The contractor shall not allow any employee to perform work under this contract while under the influence of alcohol, drugs, or any other incapacitating agent. Military police and other law enforcement personnel on post have the right to deny entry to post or remove from post any contractor employee for misconduct, which endangers the health or safety of people or property or for reasons of security. In addition, the Post Commander may bar any individual from entering the post under the authority of 18 U.S.C. 1382. Removal from post of a contractor employee in accordance with the above shall not relieve the contractor from the requirement to meet all of the terms and conditions of the contract.

2.6.6 Regulation and Policies. The contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures specified. The contractor shall perform each requirement IAW current versions of governing instructions and applicable paragraphs. Applicable documents are cited throughout the requirements of the individual TOs. The following provide guidance unless otherwise specified. The contractor can find the most current version of the documents at http://armypubs.army.mil/ and www.tradoc.army.mil/tpubs/pamndx.htm.

2.6.7 Identification (ID) of Employees.

2.6.7.1 Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-

05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. All contractor employees requiring a CAC shall coordinate with the Trusted Agent and complete a DD Form 1172-2. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Access, via logon, to DoD networks on-site or remotely; or (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures.

2.6.7.2 Contractor Provided Identification. The Contractor shall furnish appropriate identification and require each employee to display or possess their identification.

2.6.7.3 The Contractor shall ensure that personnel who are no longer assigned to perform work under this contract turn-in ALL ID badges to the COR prior to the close of business on their last working day.