Attachment_E-Customer_Feedback_Form.docx
DOCX document 24 KB Posted
- Solicitation number
- W900KK-18-R-0006
About this file
This document contains a customer feedback form and information about a federal contract opportunity for unmanned aircraft systems instruction and mission support services.
The customer feedback form is an attachment that contractors would use to collect feedback from customers on the level of service received. It requests information on the nature of any complaints or comments, suggestions for improvement, and includes spaces for the contractor and contracting officer representative to document their determinations on the validity of complaints and any corrective actions taken.
The federal contract opportunity is a pre-solicitation notice for unmanned aircraft systems instruction and mission support services to be provided to the Department of the Army Materiel Command Contracting Command Orlando Contracting Center. The final solicitation was scheduled to be released on or about October 5th, 2017. Services sought include instruction and mission support. The response mailbox for any communications is provided.
Attachment E-Customer Feedback Form
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Text version
ATTACHMENT E:
Customer Feedback Form
Date/Time of Service Feedback Originator/Telephone #: ________________________________________ Service(s) Received/Requested:
1.) Nature of complaint or comment:
2.) What is one thing the Contractor could do to improve your level of satisfaction?
Thank you for taking time to assist us in improving the level of service.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Remainder of form is for use by the Contractor/COR:
Date/Time Contractor Received Feedback Contract: __________________
Contractor Determination/Explanation: Complaint Valid Complaint Not Valid
(CONTINUE ON REVERSE)
Action Taken by Contractor:
(CONTINUE ON REVERSE)
Contractor Signature: Date:
COR Determination: Complaint Valid Complaint Not Valid Corrective Action Sat Corrective Action Unsat
COR Signature: Date:
File details come from the government source that posted it. Updated .