Attachment_0016_-_PWS_16-_On-Site_Government_Personnel_Support.pdf

Attachment 0016 June 20, 2018

PWS 16 – ON-SITE GOVERNMENT PERSONNEL SUPPORT (INDIRECT)

1. GENERAL: This PWS defines the requirements for the Contractor to provide support to the Government personnel located at LCAAP (hereafter referred to as Government Staff). The Government personnel include, but is not limited to, the Commander and his/her Staff, DCAA, DCMA, Army COE, PM-MAS, ARDEC, Government contractor support, etc. (approximately 45-60 people).

2. SPACE RESERVED FOR GOVERNMENT USE

2.1. The Contractor shall ensure continued use of the office/storage space currently occupied by the Government Staff.

2.2. The Contractor shall relinquish office space to support the Government Staff upon notification from the ACO.

3. SUPPORT: The Contractor shall provide support to the Government Staff at the same level as it is provided to the Contractor, including but not limited to:

3.1. Utilities (electricity, drinking water, heat, air conditioning, etc.)

3.2. Emergency Medical, fire and security services, as required

3.3. Maintenance and upkeep of Government offices to include custodial and refuse services

3.4. Mail Services (priority mail, on and off plant mail functions)

3.5. The Contractor shall provide for centralized printing, duplication, shredding services, and shipping and receiving functions, as required.

3.6. The Contractor shall provide the Government Staff access to the Contractor’s intranet and internet along with major databases, e.g., Safety, Environmental, Cost Accounting, Document Control System and Communications.

3.7. The Contractor shall assume responsibility for upgrades, operation and maintenance of LCAAP telephone system (to include local, long distance and DSN service, help-desk, etc.).

3.8. The Contractor shall provide the Government staff Information Technology (IT) support. The Contractor shall provide one (1) System Administrator (SA) and one (1) Desktop Support Administrator (DSA) in support of this PWS.

3.8.1. Per Army Regulation (AR) 25-2, Information Assurance, Rapid Action Revision (RAR) issue date of 23 March 2009, page 32, paragraphs 4-14(a)(1) (Basic) and 4-14(a)(3) (IT-II), the SA and DSA will be designated Information Technology level II (IT-II). The Contractor shall meet all personnel security standards for access to the Government network in support of this PWS.

3.8.2. Per Department of Defense (DoD) 8570-01M, Information

Assurance Workforce Improvement Program, Incorporating Change 4, 11/10/2015, pages 25 and 27, paragraphs C3.4. and C3.3., the SA will be designated as an Information Assurance Technical level II (IAT-II) the DSA as an IAT-I, meeting all the position and computing environment (CE) requirements. The baseline CE used by Government staff is Microsoft (MS) products, current operating system (OS) is either Windows 10 with MS Office 2013 or Windows Server 2012 R2.

3.8.3. DSA duties includes but is not limited to Tier 1 software (SW) and hardware (HW) troubleshooting, diagnosis, testing, research, distribution, imaging/re-imaging Government personal computers (PCs), user data backup/recovery, placing and setting user PCs up for use, unique HW (printers, scanners, fax, multi-function devices (MFD)) support and coordination and implementation of desktop upgrades. The Contractor shall make every attempt to resolve each problem call upon the initial telephone, email, or desk-side contact before elevating via the Army Enterprise Service Desk (AESD).

3.8.4. SA duties for non-PC, unique Government-provided Information Systems (IS) includes but is not limited to Tier 2 SW and HW troubleshooting, diagnosis, testing, research, distribution, imaging/re-imaging, data backup/recovery, placing and setting up non-PC, unique Government-provided IS, coordination and implementation of upgrades.

The SA must possess superior working knowledge of Microsoft Active Directory and how Group Policies (GPOs) can affect the environment at

LCAAP.

3.8.5. Physical requirements: The Contractor must be able to physically lift and carry standard computer equipment to and from LCAAP operated buildings, place into and retrieve from a POV/GOV, and move to an IMO repair/storage location, which may require the Contractor to negotiate stairs and climb under desks. Moving carts will be provided if/when available.

4. MISCELLANEOUS

4.1. The Contractor shall update and provide the LCAAP safety/security facility video for approval on an annual basis (CDRL A120). Use of the video is prohibited until approved by the Government.

4.2. The Contractor shall provide and support Government-sponsored visitors with transportation, escort services as required, safety equipment (e.g.

conductive and non-conductive safety shoes, hearing protection, protective clothing, safety glasses), security support, tours, use of conference rooms, visual and audio aids, presentations/briefings, etc. Contractor shall perform a semi-annual inventory on safety shoes, hearing protection and coats for serviceability. All non-serviceable equipment shall be replaced with equal or better quality equipment. Obsolete equipment shall be disposed of IAW environmental management guidelines.

4.3. The Contractor shall provide Information Technology maintenance and support for contractor-provided equipment (i.e., 20 computers and contractor provided network) used by the Government. Account management, to include imaging, creating, maintaining and deleting account(s) needed for access to the contractor-provided network, shall be performed by the Contractor.

5. DIRECT FUNDED REQUIREMENTS

5.1. The Government may issue funds to the Contractor for direct funded requirements in support of the Government staff. The only allowable costs for the aforementioned purchases will be materials and general and administrative overhead. The Contractor shall honor requisitions issued by the ACO for miscellaneous direct funded requirements and provide a log of all purchases upon ACO request.