Att 0026 Annex C - Transportation PRS 10-7.pdf

Task/Requirement Standard Sampling Method, Lot & Acceptable Quality Level (AQL)

TRANSPORTATION - GENERAL

5.26.3 Provide reports and statistical data

Timeliness: Reports and statistical data delivered by the due date.

Quality: IAW DLRS ITD-01 Accurate and complete

Surveillance activity report

Lot: Inspect reports submitted per quarter.

AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.2 Counsel customers

Timeliness: In conjunction with shipment application and/or movement request.

Quality: Customers will be counseled IAW DTR Part IV, and/or service guidance. Copy will be provided to QAE on request.

Random sampling

Lot: Counseling completed at the time of surveillance.

AQL: 99%

5.27.2 Counsel personnel on entitlements and procedures for pickup, delivery and/or storage of personal property/household goods

Timeliness: Personnel counseled with 3 hours of arrival/walk-in time and/or 1 hour of appointment time

Random sampling

Lot: Percent of personnel counseled within 3 hours of arrival/walk-in time;

percent counseled within 1 hour of appointment time.

AQL: 90%

5.27.3 Provide Specialized, Expedited Assistance for Sensitive circumstances

Timeliness: To meet member/family member’s needs.

Quality: Blue Bark shipments will be handled IAW DTR Part IV, 410-E, and a complete copy will be provided to QAE on request.

Random sampling

Lot: Blue Bark/Sensitive shipments Completed at the time of surveillance.

AQL: 100%

5.27.6 Prepare shipment applications and personally procured movement (PPM) Requests.

Timeliness: Assist DPS customers when required.

Quality: Will be completed IAW DTR Part IV and governing service regulations and a complete copy will be provided to QAE on request.

Random sampling

Lot: Shipments applications and self-movement requests completed at the time of surveillance.

AQL: 95%

5.27.8 Timeliness: Conduct in person QC

inspections on 50% of personal

Conduct Quality Control inspections for personal property movements

5.27.8 Conduct Quality Control inspections for personal property movements property movements (Physical) during pack-out or move-in.

Quality: Control inspections of all household goods (HHG) shipments, both inbound and outbound.

Accurately documented in the official system of record.

Timeliness: Conduct in person QC inspections on 100% of Blue Bark, Gold Star Shipments and Safety moves.

Quality: Control inspections of all household goods (HHG) shipments, both inbound and outbound.

Accurately documented in the official system of record.

Lot: Percent of in-person (physical) QC inspections conducted on Army and Joint Service shipments.

AQL: 50%

Lot: Percent of in-person (physical) QC inspections conducted on Army and Joint Service shipments.

AQL: 100%

5.27.9 Collect Excess Costs.

Timeliness: DD 139 prepared within the same week excess costs are discovered / determined; approved 139 will be submitted to DFAS as required. DD1131 prepared in the same week monies are received;

submitted to Government rep, for deposit weekly.

DD Form 139 or DD Form 1131 will be prepared and maintained completely and accurately. Provide a copy to QAE upon request.

Random sampling

Lot: Collection forms completed at time of surveillance.

AQL: 100%

5.27.9 Process request for extension of travel and transportation entitlements.

Timeliness: Review and forward to Government rep, within 5 business days of receipt.

Approved requests will be returned to the requestor the next business day.

Quality: Requests will be reviewed for eligibility. Requests forwarded to ITO will be complete, accurate, and contain all appropriate supporting documents/copies required by the JTR and an approval/recommendation

Random sampling

Lot: Each extension in process or completed at time of surveillance.

AQL: 90%

letter for ITO signature and provide a copy to QAE upon request.

MOTOR POOL OPERATIONS

5.29.1 Control & Account for GSA vehicles, keys, and credit cards report loss/abuse

Timeliness: By COB daily notify COR upon discovery.

Quality: Complete & accurate

Random sampling

Lot: Each GSA vehicle hand receipt completed at time of surveillance.

AQL: 99%

5.29.1 Maintain hand receipts on GSA vehicles

Timeliness: Hand receipts updated annually, as a minimum.

Quality: Complete & accurate

Random sampling

Lot: Each GSA vehicle hand receipt completed at time of surveillance.

AQL: 98%

5.29.1 Pick up and deliver vehicles

Timeliness: Vehicles pickup within (5) business days when notified.

Quality: Pick up & delivery to designated area.

Random sampling

Lot: Each vehicle requiring pickup and delivery completed at time of surveillance.

AQL: 98%

5.29.1 Maintain a copy of justification on each motor vehicle utilized for official use and notify users when it is due to expire excluding LSEV.

Timeliness: Annually

Quality: Justification must meet the requirements of AR 58-1.

Random sampling

Lot: GSA vehicle justifications prepared each year.

AQL: 100%

5.29.4 Operate other non-tactical vehicles

Timeliness: To meet mission requirements.

Quality: Vehicles operated safely.

Random sampling

Lot: Each special mission requirement completed at time of surveillance.

AQL: 99%

5.29.11 Schedule for Maintenance of GSA vehicles.

Timeliness: Users notified 5 business days prior to scheduled maintenance date

Surveillance activity checklist

Lot: Each GSA vehicle requiring maintenance completed at time of surveillance.

Quality: Scheduled maintenance performed.

AQL: 95%

CARGO MOVEMENTS

5.31.1 Route military cargo and equipment.

Timeliness: To meet mission requirements

Quality: Shipment will be routed IAW DTR PART II. Data entry into ETA/FAST/GFM CMOS will be accurate and complete.

Random sampling

Lot: Each shipment competed at time of surveillance.

AQL: 100%

5.31.2 Hazardous materials, oversized, sensitive items properly identified, documented, marked, labeled, and/or placarded

Timeliness: Prior to preparation of

GBL/CBL.

Quality: Certified HazMat preparers are verified; documents are complete and accurate.

Random sampling

Lot: Each hazardous materials, oversized, sensitive shipments in process or

AQL: 100%

CONTAINER YARD OPERATIONS

5.33.1 Download, upload, reposition, retrieve, and transport containers

Timeliness: To meet training exercise/deployment requirements with no additional commercial charges being incurred.

For non-deployment movement, when current scheduled workload permits support.

Quality: Containers placed safely and correctly at designated location.

Random sampling

Lot: Each container transported in process or completed at time of surveillance.

AQL: 99%

5.33.1 Issue & Receive ISO containers

& MILVANS

Timeliness: Control document prepared for each asset at the time of transfer.

Quality: Completely & accurately.

Random sampling

Lot: Each control document in process or completed at time of surveillance.

AQL: 100%

5.33.1 Inspect & certify ISO containers.

Timeliness: NLT 2 1/2 years from date of last certification.

Lot: Each ISO container in process or

Quality: To meet international CSC standards.

AQL: 95%