SPP IDIQ FINAL RFP 70T02025R5900N002.pdf

SPP IDIQ RFP_70T05025R5900N002

Table of Contents

PART I – THE SCHEDULE

SECTION B – SUPPLIES OR SERVICES & PRICES

B.1. GENERAL

B.2. CONTRACT LINE ITEMS

B.3. MINIMUM/MAXIMUM QUANTITIES

B.4. INITIAL TASK ORDER – MINIMUM GUARANTEE

SECTION C - DESCRIPTION AND SPECIFICATION

C.1. INTRODUCTION

C.1.1. Qualified Private Screening Companies C.1.2. Scope

C.2. PROVIDE SECURITY SCREENING SERVICES

C.2.1. Security Screening C.2.1.1. Passenger Screening C.2.1.2. Baggage Screening C.2.1.3. SOP Implementation and Compliance C.2.1.4. TSA Best Practices C.2.2. Screening Operation Standards C.2.3. Screening Staffing Guidance C.2.3.1. Functions Not Requiring Screener Certification C.2.4. Contractor Communication and Security Incident Reporting C.2.5. Layered Security Activities C.2.5.1. ATLAS Activities C.2.6. Additional Operational Requirements C.2.7. Continuity of Operations and Private Contractor Screeners C.2.8. Passenger and Baggage Claims C.2.9. Procedures for Lost and Unclaimed Personal Property C.2.10. Procedures for Voluntarily Abandoned Property C.2.11. Procedures for Hazardous Materials C.2.12. Customer Service and Inquiries

C.3. CONDUCT AIRPORT SERVICE TRANSITION

C.3.1. Transition C.3.2. Transition Plan C.3.3. Post Award Conference C.3.4. Service Migration Plan C.3.5. Federal Labor Standards Reporting During Transition

C.4. PROVIDE SCREENING PROGRAM MANAGEMENT

C.4.1. Program Management C.4.1.1. IDIQ Program Manager C.4.1.2. Task Order Project Management

C.4.1.2.1 Risk Management C.4.1.2.2. Operational Summary Plan and Report C.4.1.2.3. Operational and Security Readiness Report C.4.1.2.4. Financial Management Reporting C.4.1.2.5. Performance Management Review C.4.2. Supervision C.4.2.1. Staffing Management C.4.2.2. Scheduling C.4.3. On-Boarding of New Hire Screeners Overview C.4.3.1. Screener Eligibility C.4.3.2. Screener Assessment C.4.3.3. Pre-hire vetting and Entry-On-Duty Initiation C.4.4. On-Boarding of New Hire Non-Screeners Overview C.4.5. Workforce Incident Reporting C.4.6. Government Furnished Facilities C.4.7. Government Furnished Equipment and Maintenance C.4.8. Consumables C.4.9. Uniform Management and Appearance C.4.10. Safety & Health Requirements C.4.11. Travel C.4.12. TSA Assessment Requirements for Screeners

C.5. CONDUCT SCREENER TRAINING

C.5.1. Screener Training C.5.2. Other Training C.5.3. Training Documentation C.5.4 Certified Officer Requirements

C.6. DELIVERABLES AND CERTIFICATIONS

C.6.1. Introduction C.6.2. Deliverable Management C.6.3. Submission Process for Deliverables

C.7. SECURITY REQUIREMENTS

C.7.1. Security Clearance Requirements C.7.2. Sensitive Information Requirements C.7.3. IT Security Requirements

C.8. PRICE ADJUSTMENT FOR FEDERAL SECURITY SCREENING SUPPORT

C.9. INFORMATION TECHNOLOGY ACQUISITION REVIEW (ITAR) COMPLIANCE

C.10. TSA’s SPECIAL CONTRACT REQUIREMENTS

REQUIREMENTS FOR CONTRACTOR EMPLOYEES PERFORMING AT OR IN AIRPORT

LOCATIONS (JUNE 2024)

CONTINGENCY AND/OR CONTINUITY OF OPERATIONS SUPPORT OF

TRANSPORTATION SECURITY ADMINISTRATION OPERATIONS (JUNE 2024)

SECTION D – PACKAGING AND MARKING

D.1. PACKAGING AND MARKING

D.2. REPORTS AND OTHER DOCUMENTATION

D.3. REQUIREMENTS FOR MARKING SENSITIVE SECURITY INFORMATION (SSI)

D.4. SENSITIVE INFORMATION HANDLING

D.5. EXPORT-SENSITIVE DOCUMENT MARKING

D.6. EQUIPMENT REMOVAL

SECTION E – INSPECTION AND ACCEPTANCE

E.1. FAR CLAUSES INCORPORATED

E.2. FAR CLAUSES INCORPORATED IN FULL

52.246-15 CERTIFICATE OF CONFORMANCE (APR 1984)

E.3. INSPECTION AND ACCEPTANCE: GENERAL

E.3.1. Scope of Inspection E.3.2. Basis of Acceptance E.3.3. Review and Acceptance of Deliverables

E.4. CONTRACTOR PERFORMANCE MANAGEMENT PLAN (CPMP)

E.5. PERFORMANCE MONITORING

E.6. PERFORMANCE MEASURES

SECTION F – DELIVERIES OR PERFORMANCE

F.1. CLAUSES INCORPORATED BY REFERENCE

F.2. CONTRACT DURATION

F.3. PLACE OF PERFORMANCE

F.4. DELIVERABLES SCHEDULE

Table F.4.a – IDIQ Deliverables Schedule Table F.4.b. – Anticipated Task Order Deliverables

SECTION G – CONTRACT ADMINISTRATION DATA

G.2. FAR CLAUSES INCORPORATED IN FULL

52.216-32 TASK-ORDER AND DELIVERY-ORDER OMBUDSMAN

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1. U.S. CITIZENS AND USE OF FOREIGN NATIONALS AND ALIENS ON TSA

CONTRACTS

H.2. GOVERNMENT ISSUED KEYS, IDENTIFICATION BADGES, AND VEHICLE

DECALS………………………………………………………………………………………………….66

H.3. TECHNICAL DIRECTION

H.4. COMPENSATION AND OTHER BENEFITS

H.5. CONTRACTOR SECURITY REQUIREMENTS

H.6. INNOVATION PIPELINE

H.8 ROLLING ADMISSIONS

H.9. SECURITY REQUIREMENTS FOR HANDLING PERSONALLY IDENTIFIABLE

INFORMATION AND PRIVACY INCIDENT RESPONSE (SEP 2020)

H.10. TSA’S SPECIAL CONTRAC REQUIREMENTS

CONTRACTOR PERSONNEL ACCESS TO TSA FACILITIES, INFORMATION OR SYSTEMS

(FEBRUARY 2025)

THE CONTRACTOR SHALL INCLUDE THE TERMS OF THIS SPECIAL CONTRACT

REQUIREMENT IN ALL SUBCONTRACTS AWARDED UNDER THIS CONTRACT

TEMPORARY ACCESS BY CONTRACTORS TO TSA NATIONAL CAPITAL REGION

FACILITIES (FEBRUARY 2025)

REQUIREMENTS FOR HANDLING SENSITIVE SECURITY INFORMATION (SSI) (JUNE

2024)………………………………………………………………………………………………………80

SECTION 504 COMPLIANCE (JUNE 2024)

OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE (JUNE 2024)

EMPLOYEE TERMINATION (JUNE 2024)

INTERRELATIONSHIP OF ASSOCIATE CONTRACTORS (JUNE 2024)

PROTESTS TO THE AGENCY (JUNE 2024

PART II – CONTRACT CLAUSES

SECTION I – CONTRACT CLAUSES

I.1. CLAUSES INCORPORATED BY REFERENCE

52.252-2 Clauses Incorporated by Reference. (FEB 1998)

I.2. FAR CLAUSES INCORPORATED IN FULL TEXT

52.204-23 Prohibition on Contracting for Hardware, Software, and Services Developed of Provided by Kasperky Lab Covered Entities (DEVIATION 20-05) (JUL 2024) (End of clause) 52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment (DEVIATION 20-05) (DEC 2020) 52.216-18 Ordering (AUG 2020) 52.216-19 Order Limitations (OCT 1995) 52.216-22 Indefinite Quantity (OCT 1995) 52.217-9 Option to Extend the Term of the Contract (MAR 2000)

I.3. HSAR CLAUSES INCORPORATED BY REFERENCE

3052.203-70 Instructions for Contractor Disclosure of Violations (SEP 2012) 3052.205-70 Advertisements, Publicizing Awards and Releases (SEP 2012) 3052.205-70 Advertisements, Publicizing Awards and Releases ALT I (SEP 2012) 3052.219-72 Evaluation of Prime Contractor Participation in the DHS mentor-protégé program

(JUN 2006)………………………………………………………………………………………………97

3052.222-70 Strikes or picketing affecting timely completion of the contract work. (DEC 2003) 3052.222-71 Strikes or picketing affecting access to a DHS facility. (DEC 2003) 3052.242-72 Contracting Officer's Representative. (DEC 2003)

I.4. HSAR CLAUSES INCORPORATED IN FULL TEXT

3052.204-71 Contractor Employee Access (JUL 2023) 3052.204-72 Safeguarding of controlled unclassified information (JUL 2023) 3052.204-73 Notification and Credit Monitoring Requirements for Personally Identifiable Information Incidents (JUL 2023) 3052.209-73 Limitation on Future Contracting (JUN 2006) 3052.211-70 Index for Specifications (DEC 2003)

3052.215-70 Key Personnel or Facilities. (DEC 2003) 3052.219-71 DHS Mentor-Protégé Program (DEVIATION) (APR 2024) 3052.236-70 Special Precautions for Work at Operating Airports (DEC 2003)

PART III – LIST OF DOCUMENTS, EXHIBITS, & OTHER ATTACHMENTS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

SECTION K - OFFEROR REPRESENTATIONS AND CERTIFICATIONS

K.1 GENERAL

K.2 FAR CLAUSES INCORPORATED BY REFERENCE

52.203-18 PROHIBITION ON CONTRACTING WITH ENTITIES THAT REQUIRE CERTAIN

INTERNAL CONFIDENTIALITY AGREEMENTS OR STATEMENTS-REPRESENTATION.

(JAN 2017)

52.203-19 PROHIBITION ON REQUIRING CERTAIN INTERNAL CONFIDENTIALITY

AGREEMENTS OR STATEMENTS. (JAN 2017)

52.204-17 OWNERSHIP OR CONTROL OF OFFEROR. (AUG 2020)

52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT ORDERS –

REPRESENTATION AND DISCLOSURES. (DEC 2023)

52.222-25 AFFIRMATIVE ACTION COMPLIANCE. (APR 1984)

52.222-38 COMPLIANCE WITH VETERAN’S EMPLOYMENT REPORTING

REQUIREMENTS. (FEB 2016)

52.225-25 PROHIBITION ON CONTRACTING WITH ENTITIES ENGAGING IN CERTAIN

ACTIVITIES OR TRANSACTIONS RELATING TO IRAN-REPRESENTATION AND

CERTIFICATIONS. (JUN 2020)

K.3 FAR CLAUSES INCORPORATED IN FULL TEXT

52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS. (MAY 2024)

52.204-17 OWNERSHIP OR CONTROL OF OFFEROR. (AUG 2020)

52.209-2 PROHIBITION ON CONTRACTING WITH INVERTED DOMESTIC

CORPORATIONS-REPRESENTATION. (NOV 2015)

52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS. (OCT 2018)

52.222-22 PREVIOUS CONTRACTS AND COMPLIANCE REPORTS. (FEB 1999)

52.223-22 PUBLIC DISCLOSURE OF GREENHOUSE GAS EMISSIONS AND REDUCTION

GOALS-REPRESENTATION. (DEC 2016)

52.225-2 BUY AMERICAN CERTIFICATE. (OCT 2022)

K.4 HSAR CLAUSES INCORPORATED IN FULL TEXT

3052.209-70 PROHIBITION ON CONTRACTS WITH CORPORATE EXPATRIATES. (JUN

2006)……………………………………………………………………………………………………..123

K.5 AFFIRMATION OF COMPLETED REPRESENTATIONS AND CERTIFICATIONS

IN SAM………………………………………………………………………………………………….124

K.6 REQUIREMENTS FOR CERTIFICATION OF U.S. AND / OR U.S. SUBSIDIARIES

OF A FOREIGN OWNED COMPANY

K.7 CERTIFYING COMPANY OFFICIAL

SECTION L – INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 CLAUSES INCORPORATED AS REFERENCE

52.204-7 SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

52.204-16 COMMERCIAL AND GOVERNMENT ENTITY CODE REPORTING (AUG 2020) . 127

52.204-22 ALTERNATIVE LINE ITEM PROPOSAL (JAN 2017)

52.207-6 SOLICITATION OF OFFERORS FROM SMALL BUSINESS CONCERNS AND

SMALL BUSINESS TEAMING ARRANGEMENTS OR JOINT VENTURES (MULTIPLE-

AWARD CONTRACTS) (DEC 2022)

52.215-1 INSTRUCTIONS TO OFFERORS - COMPETITIVE ACQUISITION (NOV 2021)

52.222-24 PRE-AWARD ON-SITE EQUAL OPPORTUNITY COMPLIANCE EVALUATION.

(FEB 1999)

52.222-46 EVALUATION OF COMPENSATION FOR PROFESSIONAL EMPLOYEES. (FEB

1993)……………………………………………………………………………………………………..127

52.250-4 SAFETY ACT PRE-QUALIFICATION DESIGNATION NOTICE (FEB 2009)

L.2 CLAUSES INCORPORATED BY FULL TEXT

TYPE OF CONTRACT (FAR 52.216-1) (APR 1984)

SINGLE OR MULTIPLE AWARDS (FAR 52.216-27) (OCT 1995)

52.233-2 SERVICE OF PROTEST (SEPT 2006)

L.3 GENERAL PROPOSAL PREPARATION AND INSTRUCTIONS

L.4 REQUEST FOR CLARIFICATION

SECTION M – EVALUATION FACTORS FOR AWARD

HSAR – 3052.219-72 Evaluation of Prime Contractor Participating in the DHS Mentor Protégé Program (JUN 2006)

The minimum guarantee award amount will be satisfied for each IDIQ contract awardee, through the issuance of this initial task order award in the amount of $5,000.

All contracts awarded under this IDIQ contract vehicle, including contracts awarded through section H.8.

“Rolling Admissions”, will be awarded the minimum guarantee task order per Attachment A – Minimum Guarantee Task Order 0001 SOW. The IDIQ Contractor Forum will either be held on an individual awardee basis or if multiple awards are made, in a collaborative group setting. TSA reserves the right to award, and provide funding for, additional IDIQ Contractor Forum events during the IDIQ ordering period.

[END OF SECTION]

SECTION C - DESCRIPTION and SPECIFICATION

C.1. INTRODUCTION

The mission of TSA is to protect the Nation’s transportation systems to ensure freedom of movement for people and commerce. In support of this mission, the Screening Partnership Program (SPP) screens passengers and their property (including checked and carry-on baggage) at participating airports for explosives, weapons, and other prohibited items through the use of a private, contract screening workforce under Federal oversight. The SPP was established under Congressional mandate through the Aviation and Transportation Security Act (ATSA) of 2001 as amended by successive laws, including the FAA Modernization and Reform Act of 2012, and the FAA Reauthorization Act of 2018.

TSA does not use the terms “partner” and “partnership” as legal terms but only to describe an open, collaborative working relationship. Nothing in the contract or SOW shall be construed as a joint partnership or joint venture between the Government and the Contractor. The TSA and Contractor partnership will reflect the attributes of an open, collaborative, and customer-oriented professional relationship. The Federal Security Director (FSD) retains responsibility for the overall security screening operation. The Contractor remains responsible for providing airport security screening services that meet the requirements of the TSA.

C.1.1. Qualified Private Screening Companies

The Contractor shall comply with the following:

A. The Aviation and Transportation Security Act (ATSA) requires screening companies to be qualified private companies and provides the qualification criteria for the private security screening programs (see generally 49 U.S.C. §44920). Pursuant to the ATSA, the entity must:

• be a private company,

• employ individuals who meet all the requirements applicable to Federal Government personnel, who perform screening services,

• provide compensation and other benefits to such individuals that are not less than the level of compensation and other benefits provided to such Federal Government personnel,

• provide a level of screening services and protection equal to or greater than the level that would be provided at the airport by Federal Government personnel, and

• be owned and controlled by a citizen of the United States, to the extent that the TSA

Administrator determines that there are private screening companies owned and controlled by such citizens. In accordance with 49 U.S.C. § 44920, as amended, the TSA Administrator may waive the American ownership and control requirements for any company that is a United States subsidiary with a parent company that has implemented a foreign ownership, control, or influence mitigation plan that has been approved by the Defense Security Service of the Department of Defense prior to the date proposal submissions are due to TSA. The Administrator has complete discretion to reject any proposal from an Offeror that requires such a waiver.

B. TSA interprets ATSA to require that a qualified private screening company be a private entity that is:

• a partnership of which each member is a U.S. citizen, or

• a corporation or association organized under the laws of the United States or a State, the

District of Columbia or a territory or possession of the United States, of which the president and at least two-thirds of the board of directors and other managing officers are citizens of the

United States and in which at least 75 percent of the voting interest is owned and controlled by persons that are citizens of the United States.

• owned, controlled, or operated by an individual not convicted of a serious felony.

C. TSA additionally requires that a qualified private screening company:

• not be owned, controlled, or operated by an entity that owns, controls or operates a federalized airport or airline; and

• provide TSA a signed certification that its management, ownership and control is independent of any federalized airport or airline.

C.1.2. Scope

The Contractor shall provide all of the security screening services within the framework of the TSA provided guidance, oversight, directives, training, performance measurements and required deliverables for each subsequent task order and all operational directives as provided.

All security screening services conducted within this SOW shall be done in accordance with TSA Standard Operating Procedures (SOPs), Operational Directives (ODs), Management Directives (MDs), Administrative Directives (ADs), and Executive Orders. Security screening services include, but are not limited to:

• Screening persons entering designated security areas;

• Screening baggage and other items entering designated security areas;

• Travel document checking;

• Executing Layered Security Programs, such as Advanced Threat Local Allocation Strategy (ATLAS) activities and screening of passengers by Behavior Detection & Analysis (BDA);

• Security training;

• Preventative maintenance of designated screening equipment;

• Temporary screening for pilots and surge requirements (as needed); and

• Screening workforce management.

Security screening services shall be performed at a level equal to or greater than the level provided by Federal government personnel, as defined in C.2. The security screening services shall prevent the introduction of prohibited articles into the sterile areas.

TSA screening procedures may include the use of animals such as canines or other animals. The Contractor shall perform security screening and coordination activities alongside these animals and their Federal handlers, or any other DHS and TSA security personnel, if required by TSA.

Given the dynamic and changing nature of airport infrastructure and operations, the Contractor shall conduct security screening services at all current, future, and reconfigured TSA established passenger and baggage screening locations.

In addition to providing security screening services, the Contractor shall be responsible for conducting airport transition, data management and security, program and personnel management and claims management. The SPP will work with the Contractor and other TSA stakeholders to integrate best practices and lessons learned from Federal screening operations and previous contracts in order to continuously seize improvement opportunities.

C.2. PROVIDE SECURITY SCREENING SERVICES

C.2.1. Security Screening

The Contractor shall provide security screening services at TSA established passenger, baggage, and aviation direct access checkpoints with approved, fully-trained personnel to TSA standards. The Contractor shall perform, under the direction of TSA, the following activities, which include but are not limited to:

• Screen persons and property entering designated security areas;

• Screen baggage and other items destined for an aircraft or entering designated security areas;

• Prevent, as directed by TSA, persons from entering designated security areas from exit lanes;

• Check travel documents of passengers entering designated security areas for authenticity, ID and required designated markings; and

• Immediately report all security related issues, incidents, or concerns as outlined herein.

The Contractor shall meet the complex operational requirements of today’s airport environment by providing:

• Screening services for delayed or unplanned commercial passenger flights;

• Screening services for, planned public charters;

• Layered screening activities; and

• Staffing in a manner that exceeds minimum throughput of the screening checkpoint that minimizes customer wait times and leverages the use of TSA’s screening technology to meet or exceed TSA’s standards.

The Contractor shall perform, under the direction of TSA, the following special screening program activities, such as:

• DCA Access Standard Security Program (DASSP); and

• TSA Cares, Passenger Support Specialist Program (PSS).

C.2.1.1. Passenger Screening

The Contractor shall comply with TSA policies and procedures as defined in TSA OD-400-50-1 series Reporting Customer Throughput and Wait Times as related to customer throughput and wait times. The Contractor shall adhere to TSA direction related to TSA Airport Operations Center (AOC) Hot Spot wait time reporting. In addition to TSA AOC Hot Spot wait time reporting requirements, the Contractor shall report all Hot Spot wait time instances to the TM and the COR in writing within two hours of the reportable wait time.

Unless otherwise specified in an individual task order, the security screening operations will commence no later than two hours prior to the first flight associated with that screening area and maintain screening capabilities, in compliance with operating standards. Similarly, security screening operations will cease once the last flight has left the airport (wheels up), unless a formal request is made by the airline for flights that are delayed. The Contractor shall plan to open and close screening locations consistent with this requirement and any modification thereof, as indicated in the task order, due to irregularly departing flights.

The Contractor shall be required to participate in TSA directed security initiatives, checkpoint management and staffing, and provide documented responses to wait time management, as requested.

C.2.1.2. Baggage Screening

The Contractor shall staff and operate all screening locations in a manner so that all bags are screened, to include the resolution of security alarms, in time to make their intended flight. The Contractor shall also consider the system configuration and operator time-out rates when an inline system is used, to ensure the screening room is sufficiently staffed to minimize system time-outs. The Contractor shall plan to open and close baggage screening locations consistent with this requirement.

The Contractor shall ensure checked baggage, which has been screened, can be visibly and readily identified by screening and airport stakeholders. The approach shall not result in baggage being permanently marked, damaged, or susceptible to being misrouted or lost.

The Contractor shall provide the COR and/or TM written notification on how it intends to operate baggage screening locations to include opening and closing times, staff assigned, and supervision, and resolution tables operating prior to execution, at the request of TSA as specified in Section F.4.

C.2.1.3. SOP Implementation and Compliance

The Contractor shall comply with all TSA Airport Security Screening Services directives, guidance, and policies. TSA will provide SOPs, MDs, ODs, ADs, as well as other notifications and documents as Government Furnished Information (GFI) to the Contractor staff after IDIQ contract award and upon successful individual completion of suitability determination per Attachment H., Suitability Determinations. The GFI documents may contain information developed to mitigate the terrorist threat and ensure effective and efficient passenger and property screening and may change on a yearly basis or more frequently to incorporate updated and newly created materials. The GFI documents are applicable to the security screening operations at each airport for which a task order is awarded. The Contractor shall be responsible for adherence to all updated references which impact their ability to execute the IDIQ contract and/or a task order under the IDIQ contract.

The Contractor shall provide the COR with the name, email address, and last four digits of the Social Security Number (SSN) of each individual requiring access after contract award. The access request will be submitted to the Program Management Office (PMO) for processing. The Contractor will be notified by the PMO when access has been granted.

The Contractor shall implement all applicable TSA SOPs, directives, policies, other guidance and updates as directed by the COR and/or FSD or designee upon task order award. The FSD or designee is responsible for oversight of security screening services and the dissemination of security information, including SOPs, at the airport. The Contractor shall immediately implement security screening-related direction, within the scope of work, upon receipt of such direction from the COR and/or FSD or designee during urgent and compelling security events. The Contractor shall make immediate written notification to inform the Contracting Officer (CO) of the direction, and the COR if originating from the FSD or designee, and specify actions the Contractor will perform to comply.

The Contractor shall maintain access to the SOP Frequently Asked Questions (FAQ) database to obtain new or modified SOPs. TSA will coordinate with the Contractor the implementation of changes. The Contractor shall adhere to the staffing positions and activities as outlined in the applicable SOPs. The Contractor may deviate from the positions and activities with express written permission from the FSD or designee. The Contractor shall make immediate written notification to inform the CO or COR of the change. These requirements for deviation permission and notification are supplemental to any specific processes in SOPs to request deviation, alternate procedures or waivers.

The Contractor shall provide a detailed review of the SOPs as part of each employee’s training and each time a new SOP is released and/or modified. No employee shall be assigned to security screening duties unless thoroughly knowledgeable of the SOPs and certified by TSA in accordance with TSA standards to perform the assigned duties.

C.2.1.4. TSA Best Practices

The TSA Federal workforce uses a number of best practices in the execution of its security screening services mission in order to improve threat detection and overall security effectiveness. The Contractor is encouraged to adopt one or more, or a combination, of these best practices in the performance of the contract. If implemented, Contractor use of these best practices should not deviate from existing TSA security training objectives, SOPs and security directives, and the fundamental scope of work. TSA best practices, in effect, are specific to each airport location and may be provided at a task order level.

C.2.2. Screening Operation Standards

In accordance with 49 U.S.C. §44920, the level of screening security services and protection provided, under the contract, shall be equal to or greater than the level that would be provided by Federal Government personnel. Therefore, the Contractor shall perform equal to or better than the Federal Government in aspects pertaining to this SOW, in furtherance of the statute and at a minimum for each task order under the scope of this SOW as clarified in the performance monitoring plan.

Failure to perform equal to or greater than the level that would be provided by Federal Government personnel will result in Government action up to and including contract termination. Additionally, TSA reserves the right to review applicable performance measures, and the Contractor shall comply with TSA requests for improvement.

The Contractor Performance Management Plan (CPMP), as outlined in section E.4., will be used to ensure the Contractor is compliant with contract requirements. The Contractor shall meet or exceed the level of performance established by the CPMP. Consistent with 49 CFR, the Contractor shall also meet or exceed Federal screener performance averages when such performance information exists. Failure to meet the minimum levels of quality will result in Government action up to and including contract termination.

The Contractor’s compliance with all legal standards and contract requirements will be monitored throughout the duration of the contract. If a Contractor is not in compliance with the Acceptable Quality Level (AQL), for any of the performance measures, outlined in section E.6., or any other requirement specified in the SOW, a Contractor Improvement Report (CIR) or other TSA correspondence may be issued.

The Contractor shall respond as requested in the CIR or other TSA correspondence. The Contractor shall implement the response under close supervision from TSA, after approval by the COR. The Contractor shall submit a Corrective Action Plan (CAP) that will be reviewed by the COR. Upon reaching a level of performance that meets the AQL for the performance measure, the COR will review and close out the

CIR.

C.2.3. Screening Staffing Guidance

The Contractor shall adhere to staffing and supervisory guidelines established in the applicable TSA SOPs, directives, policies, other guidance and updates in order to provide the required level of staffing and supervision for TSA security programs and security screening operations. In cases where a document reads “should” or “must”, the Contractor shall interpret that guidance as “shall,” unless clarification is provided in writing by the CO or COR.

C.2.3.1. Functions Not Requiring Screener Certification

The Contractor shall ensure that, prior to performing functions that do not require security screening services certification, all such individuals have been successfully assessed and vetted pursuant to section C.4.3. and have successfully completed any training that is required to perform such functions. Further clarification will be included at the task order level.

C.2.4. Contractor Communication and Security Incident Reporting

The Contractor shall coordinate with the FSD or designee and adhere to the required incident reporting process as defined by the FSD or designee. The Contractor shall immediately notify the FSD or designee and TM, and follow local FSD notification procedures, to report all security incidents in accordance with TSA SOPs. The Contractor shall also provide a detailed written report within 24 hours to the CO or COR after the local notification process. The Contractor shall provide daily operational communications, as outlined in the task order, to the FSD or designee that includes the review of the daily mission requirements, performance metrics, any security incidents, and concerns with seasonal and event planning.

The CO or the COR is the responsible party for all contractual considerations. The Contractor shall coordinate all contractual deliverables in accordance with the TSA provided templates as specified in Section F.4. and information provided. Any changes or other contractual documentation must be coordinated with the CO or the COR.

C.2.5. Layered Security Activities

The Contractor shall conduct Layered Security Activities in accordance with TSA SOPs and as directed by TSA. Layered Security Activities include Advanced Threat Local Allocation Strategy (ATLAS) activities. The individual task orders will specify the extent of Layered Security Activities requirements at the airport(s).

All airports are required to have the appropriate resources, training and certifications to conduct ATLAS.

Circumstances may dictate a need for unplanned or short notice security activities at the regular or temporarily established screening locations. This requirement includes the possibility of conducting Risk

Emphasized Flight Screening (REFS) away from the checkpoint. The Contractor shall comply with related direction by modifying operational plans in collaboration with the TM without impacting the overall requirements of the contract.

As threats evolve, TSA layered security activities may evolve as well. The nature of modifications to the Layered Security Activities listed in this SOW cannot be anticipated; program names may change; and programs may be changed, added, or ended.

The Contractor shall coordinate efforts with the COR and/or TM to meet readiness and security objectives in response to airport threats and vulnerabilities. The requirements for Layered Security Activities fall within the purview of TSA security screening service operations and are included in the estimated requirement.

C.2.5.1. ATLAS Activities

ATLAS is a strategy which supports FSDs or designees in addressing risk in both the public and the security restricted areas of the airport. ATLAS key principles include stakeholder engagement, performing security countermeasures in and around the airport, while incorporating vulnerability assessments conducted by subject matter experts and risk-based deployments. The requirements for ATLAS fall within the purview of TSA security screening services operations and are accounted for in the estimated requirement, to include all associated training requirements.

ATLAS activities will be directed at the discretion of the FSD or designee, and/or TM. The Contractor shall regularly coordinate efforts with the FSD or designee, or TM to meet security and readiness objectives in response to airport threats and vulnerabilities. The Contractor is authorized to use government vehicles at the FSD’s sole discretion in furtherance of the Contractor’s performance of screening operations on the airport grounds. The Contractor shall ensure that qualified staff is available to comply with security needs and that officers complete required training before performing ATLAS activities.

The Contractor shall provide officers certified by TSA to support the execution of ATLAS countermeasures. ATLAS shall remain as a valid security measure such that the execution of ATLAS countermeasures shall be required of the Contractor if called for by TSA due to urgent security circumstances.

C.2.6. Additional Operational Requirements

TSA may request the Contractor to participate, as a negotiated task order modification, in short-term airport pilot initiatives that adds to airport security screening services effectiveness. Additionally, the FSD or designee may also direct the Contractor to perform surge tasks that relate to immediate and short-term increased threat levels. In the case of an FSD or designee directed activity, the CO and COR must be notified the next business day for acceptance and approval of the changes required.

The results of any pilot initiative may be evaluated by TSA to determine whether it warrants further implementation. Any such follow-on efforts will be implemented at the sole discretion of TSA. Prior authorization for pilots must be obtained via a modification in order to be reimbursed for services in this section. Failure to adhere to this requirement will result in actions taken to mitigate the non-compliance.

C.2.7. Continuity of Operations and Private Contractor Screeners

The Contractor shall be responsible for the continuity of operations in the performance of security screening services at the task order level. The Contractor is expected to anticipate, plan for and mitigate potential, limited staffing shortfalls caused by inclement weather, personnel readiness issues, and other foreseeable factors. The Contractor shall be responsible for their employees during emergency and reconstitution events.

The Contractor shall submit a Continuity of Operations (COOP) Plan and Exercise Report, using the TSA provided template as specified in Section F.4. This plan shall include the planning and execution of a Continuity of Operations (COOP) or NH-EOP Event Report. The Contractor shall have 100% of its employees, who have been on-board for at least 30 days, participate in its COOP event(s). Additionally, the Contractor shall produce and maintain documentation as evidence in the participation of its employees. The local TSA or airport event can be used instead of the Contractor creating their own event, as long as they have an opportunity for all employees to participate.

In the event of an emergency which would prompt a mandatory evacuation order, the Contractor shall follow policies and procedures as directed by TSA. Specifics regarding this requirement can be found in the SOPs / ODs which will be available after task order award. The Contractor shall demonstrate the ability to complete an employee recall capability to account for screening and management resources, both for personnel accountability and for emergency operational purposes on a quarterly basis.

The Contractor shall perform the security screening services in this SOW during times of emergency to meet transportation security requirements and ensure public safety. The Contractor shall follow TSA instructions in the event that security screening services operations are required in an emergency. In support of such a contingency, the Contractor shall conduct recall and emergency readiness drills contained in DHS/TSA guidance, or as initiated by the FSD or designee.

The Contractor shall secure the security screening area per TSA guidance and direction in the event of an emergency requiring the cessation of security screening services operations. The Contractor shall also follow TSA direction and take reasonable precautions, according to the nature of the emergency, to protect TSA property, equipment and all SSI.

In order to support the reconstitution of airports following emergency response the Contractor shall obtain a Federal Employee Response Officer (FERO) designation on their TSA issued PIV card for all operational employees. This requirement can be waived at the FSD or designee discretion.

C.2.8. Passenger and Baggage Claims

The Contractor shall submit the Passenger and Baggage Claims Management Plan for approval, using the TSA-provided template as specified in Section F.4. The Contractor’s plan shall explain the processes and procedures the Contractor will use to document, address, and resolve passenger claims related to the security screening services and baggage handling, within 60 days from claim receipt. The Plan shall be consistent with TSA MD 1000.15 Claims Management.

For each task order, the Contractor shall submit the Passenger and Baggage Claims Management Plan Addendum containing the Contractor’s samples of the following for approval:

a) Notice of Inspection (NOI),

b) Letters of Acceptance and Denial,

c) Claims Submission Form

The Addendum shall also include an analysis of airport-respective state tort law including, at the minimum, statute of limitations, notice requirements (if any), elements of negligence, status and applicability of res ipsa loquitur with respect to checked baggage claims, comparative vs. contributory negligence standards, applicable defenses, measure of damages, not necessarily in the foregoing order.

The Contractor shall supplement its Passenger and Baggage Claims Management Plan Addendum with the Claims Status Report, providing in writing full details of each claim upon request by the COR. The Claims Status Report may include approvals, denials, settlements, and/or payments made to the passenger. Claims information shall be held by the Contractor for a minimum of two years following the resolution of the claim.

The Contractor shall use a publicly accessible website to receive passenger claims for resolution. The website and corresponding link(s) shall be active throughout the duration of the contract in which security screening services are provided by the Contractor. The Contractor shall immediately report to the COR any website outages lasting longer than 48 hours. The requirement for a website does not negate the requirement to adjudicate claims where reasonably actionable claims information is received by other means, to include receipt from TSA.

Standards for claims processing:

(a) While the TSA wants to ensure that claims of passengers at airports are dealt with fairly and promptly, the resolution of passenger and baggage claims is a matter of state law and must be resolved between the Contractor and the claimant. If a claimant files a claim with the TSA, it will be referred to the Contractor for processing. The Contractor shall process all passenger and baggage claims in accordance with its Claims Plan and applicable state tort law.

(b) The limitation of liability under the Federal Tort Claims Act (FTCA) specifies that TSA will not pay for claims under the contract unless TSA employees are at fault. The FTCA creates liability only for acts or omissions of an employee of the Government “while acting within the scope of his office or employment.”, except as covered by the FTCA, the payment of claims is not an allowable cost directly or indirectly under the contract.

(c) The Contractor shall insert a Notice of Inspection (NOI) into a passenger’s baggage if it is selected for search. The Contractor shall obtain approval from TSA regarding the content of the notice before using the NOI. The NOI shall not reference TSA or contain any TSA insignia. The NOI shall reference the contract as the authority under which inspection of passenger baggage is authorized. The NOI should contain a non PII marking that can be used to identify the officer(s) searching the bag. The NOI shall provide information on how to obtain a claim submission form, which shall be a Contractor-created form separate from the Standard Form 95.

(d) TSA reserves the right to audit the Contractor’s claims processing at any time.

(e) TSA requires the Contractor comply with the following when dealing with claims:

• Hold claim information for a minimum of two years;

• Support a claim resolution period of 60 days, with the exception of extraordinary circumstances

(e.g. further adjudication);

• Claims plan shall include reconsideration or appeals procedures; and

• Claims plan shall cover claims for lost or damaged personal property as well as claims for personal injury or wrongful death.

C.2.9. Procedures for Lost and Unclaimed Personal Property

The Contractor shall comply with TSA policy and procedures as defined in TSA MD 200.51 Disposition of Lost or Unclaimed Personal Property Found in TSA-Occupied Space for the care, handling, and disposal of lost or unclaimed personal property found in airport facilities and occupied spaces, including checked baggage screening areas and Contractor operated screening checkpoints.

Currency (paper and coin) discovered at checkpoints is a special category of lost and unclaimed personal property. Contractors performing checkpoint screening services shall collect, sort, count, store (as necessary) lost or abandoned currency prior to delivery to a TSA employee designated by the COR or TM. The Contractor shall make the currency available for delivery to the designated TSA employee upon request. The Contractor shall also document the collection of currency in accordance with SOP. The COR may direct other specific handling and documentation procedures consistent with the TSA Financial Management Manual and with SOPs, according to operational need.

C.2.10. Procedures for Voluntarily Abandoned Property

The Contractor shall comply with TSA policy and procedures as defined in TSA MD 200.52 Care, Handling and Disposition of Voluntarily Abandoned Property. The Contractor shall follow the prescribed policies to release Voluntarily Abandoned Property (VAP) to the appropriate authority (as directed by the COR) for disposal.

C.2.11. Procedures for Hazardous Materials

The Contractor shall be responsible for the collection of Hazardous Materials (HAZMAT) during all screening shifts, and shall follow established local procedures.

• If HAZMAT is detected during security screening services, the Contractor shall follow TSA procedures for VAP and prohibited items; and

• The Contractor shall follow TSA policy for the release of HAZMAT to the appropriate authority for disposal as directed by the TSA. This includes but is not limited to handling, safeguarding, storing, inventorying, separating, and segregating HAZMAT under TSA direction. TSA shall provide space for the storage and segregation of HAZMAT until final disposition as determined by the FSD or designee. All necessary training for this requirement is provided by TSA.

TSA HAZMAT training will be provided by TSA; other HAZMAT certification is not required. Specific procedures for the handling of HAZMAT can be found in the SOPs and in the TSA Online Learning Center (OLC) which will be available after contract award, and upon individual completion of suitability determination.

C.2.12. Customer Service and Inquiries

The Contractor shall engage with passengers in a courteous and professional manner, and shall promptly address issues to the extent permitted by operations. The Contractor shall report inquiries and submit the Customer Service Log, using the TSA provided template as specified in Section F.4., containing passenger related incidents, not otherwise reported as security incidents, and passenger concerns. The Contractor is expected to exercise sound judgment regarding the need for an expeditious verbal or written report, according to the nature of the inquiry.

The Contractor shall immediately present any inquiries received from passengers and/or any TSA regulated party to the COR and TM, when such inquiries involve security, regulatory or organizational matters under TSA discretion. The Contractor shall also present inquiries when:

• Coordination with the FSD or designee or TSA Headquarters is needed to provide a response;

• Allegations of improper security screening procedures;

• Civil rights issues or the alleged discrimination by Contractors against passengers or any TSA regulated party is involved;

• A member of Congress or DHS/TSA senior leadership is notified, and/or believed to be aware of the inquiry;

• A TSA legal response, an opinion, or statement of position is requested;

• Inquiries involving an allegation of criminal activity or significant misconduct by the Contractor workforce, or any incident as identified by the FSD or designee that involves the Contractor workforce; and

• Inquiries are from the media, or may result in media attention.

For the purposes of this requirement, an inquiry is defined as any communication (to include letter mail, facsimile, electronic mail, telephone call) from a passenger or TSA regulated party that is received by the Contractor and requires a response. A “TSA regulated party” refers to Aircraft Operators and Airport Operators subject to 49 CFR 1542 and 1544 (Code of Federal Regulations). Contractors may generally exclude the following under this requirement:

• Passenger inquiries of a basic nature that can be quickly resolved, and which do not involve security, regulatory, or other matters under Government authority;

• Issues strictly under the purview of Contractor management; and

• Claims for lost, stolen, and damaged property.

TSA will make the determination as to whether the Contractor or TSA will respond to the inquiry. The Contractor shall answer TSA questions and support fact finding for matters related to the scope of the contract as needed. TSA and the Contractor are expected to work collaboratively in this process.

C.3. CONDUCT AIRPORT SERVICE TRANSITION

C.3.1. Transition

The Contractor shall execute an expeditious and successful transition, for each task order, while minimizing any impact on security and customer service, and providing a considerate and well-managed transition for the affected workforce. A smooth and orderly transition-in and transition-out between the Contractor and a predecessor or successor Contractor, and between the Contractor and the Government is necessary to ensure minimum disruption to vital Government business. The Contractor shall cooperate fully in the transition and comply with the requirements using the TSA provided Service Migration Plan template as specified in Section F.4. when requested by the COR. Contractors shall complete all transition activities and begin providing security screening services within the time specified for the transition in each task order award. The Contractor shall assume full responsibility for security screening services upon completion of the transition period and all transition activities.

TSA cannot anticipate the number of incumbent security screening staff available or willing to transition.

In addition, the task order airport location(s) may not have the capacity to support all of the training required for Contractor new hires during the transition period. The Contractor shall bear the risk for obtaining sufficient certified screening staff to meet operational security screening services requirements upon transition end. During the transition period, the Contractor shall be responsible for providing direct supervision of its trainees during On the Job Training (OJT). The Contractor shall be responsible for understanding the expected timeframes required to hire, lead time, onboard, train and certify new employees by the start date of security screening services.

The Contractor shall submit reports, using TSA provided templates as specified in Section F.4. if applicable, detailing the progress of its security screener hiring, during the transition period.

The Transition milestone is reached when the transition phase requirements have been satisfied and the Contractor begins security screening services as specified in the task order Request for Proposal (RFP), Section F.

C.3.2. Transition Plan

The Contractor shall develop and implement a Transition Plan and schedule for the transition of the security screening services and submit to the COR. At the IDIQ level, the Contractor’s Transition Plan shall identify the Contractor’s approach to enable it to successfully assuming responsibility for the provision of security screening services following the transition timeframe.

The IDIQ Transition Plan shall address the conceptual operational implementation and at a minimum include the following:

• General risks specific to the transition period, and mitigation strategies for each identified risk;

• Managerial and key personnel level of commitment (by title), duties, and oversight processes during transition;

• Logistical preparations for consumables and uniforms during transition;

• Intended communications and meetings with TSA during transition and their objective(s);

• Recruitment practices for incumbents to include a strategy to communicate recruitment processes and to ensure adequate staffing levels upon the end of transition;

• Recruitment practices for new hires taking into consideration potential long lead times for background checks and vetting that cannot be averted;

• Mitigation strategy (or strategies) to address potential understaffing upon the end of transition;

• Approach to transition budgeting and its impact on transition efforts (Note: Qualitative price / cost amounts shall not be discussed here.);

• Aspects of transition directly impacted by a Contractor to Contractor transition (transition to awardee from an incumbent security screening services Contractor), and by a Government to Contractor transition (transition to awardee from Federal screeners);

• Approach for passenger security screening services training for new hires during the transition period, as applicable;

• Approach for baggage security screening services training for new hires during the transition period, as applicable;

• A POC identifying who is accountable for this deliverable; and

• Actions and precautions to be taken during the month prior to the transition end date, and on the first day after transition to ensure a successful start of security screening services.

In addition, the IDIQ Transition Plan shall include a conceptual four month transition schedule, expressed by a project timeline. For schedule purposes the transition phase shall begin on the first day of a calendar month and end on the last day of the fourth calendar month after transition begins.