TE 5.0 Acceptable Performance Levels (Amendment 0001).docx
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- Solicitation number
- SP3300-20-R-5010
- Issued by
-
Defense Logistics Agency Distribution
About this file
This document outlines acceptable performance levels for distribution and warehousing services at a Defense Logistics Agency depot in Djibouti, Africa. Key performance metrics include receiving material within eight hours of consolidation, delivering material to ships within 60 minutes of scheduled delivery, processing receipts within defined timeframes, issuing material at required rates with accurate items and quantities, conducting complete and timely physical inventories that match records within defined variances, and maintaining location accuracy of at least 99.5%. The distribution and warehousing services will be awarded on a best-value basis to support Defense Logistics Agency operations in Djibouti, Africa. Monthly reporting against the performance metrics will be required from the contractor.
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SP3300-20-R-5010/0001
Attachment J.25
TE 5.0 Acceptable Performance Levels (APLs)
MPC Acceptable Performance Levels (APL)
| Performance Requirement |
| Standard |
| APL |
| Measurement |
| Task # 3.3.4 MPC Receiving: MPC material receipt through consolidation |
| Eight (8) hours or less average |
| 85% |
| MIS element 62705 |
| Task #3.3.9 MPC Delivery: Manifest and deliver material to the ship |
| within 60 minutes (plus or minus) of scheduled delivery time |
| 85% |
| MIS element 62727 |
5.2 RECEIVING
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
Receipt Processing
– New Procurement Receipts Tailgate to Induction
| Tailgate to Induction and post to accountable record in 24 business hours or less. No receipt older than 30 days. |
| < 24 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15176) |
| New Procurement lines received per month (DSS-MIS Data Element 15101). |
| Receipt Processing – MILSVC Redistributions Order (RDO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 business hours or less |
| ≤ 48 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15276) No receipt older than 30 calendar days. |
| Redistribution Order (RDO) lines received per month (DSS-MIS Data Element 15201). |
| Receipt Processing – (DLA) Stock Transfer Order (STO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 business hours or less |
| ≤ 48 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15576) |
| Stock Transfer Order (STO) lines received per month (DSS-MIS Data Element 15501). |
| Receipt Processing – MILSVC Redistribution (RDO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 calendar days or less |
| ≤ 10 days average each month (DSS-MIS Data Element 15217) No receipt older than 30 calendar days. |
| Redistribution Order (RDO) lines stowed per month (DSS-MIS Data Element 15202). |
| Receipt Processing – DLA Stock Transfer Orders STO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 calendar days or less |
| ≤ 10 days average each month (DSS-MIS Data Element 15517) No receipt older than 30 calendar days. |
| Stock Transfer Order (STO) lines stowed per month (DSS-MIS Data Element 15502). |
| Receipt Processing – Customer Returns Receipts Tailgate to Induction |
| Tailgate/Turn-in to Induction and post to accountable record in 120 business hours or less |
| ≤ 120 hours average each month |
excluding weekends and holidays (DSS-MIS Data Element 15376) No receipt older than 30 calendar days.
Customer Return lines received per month (DSS-MIS Data Element 15301).
Receipt Processing
– Customer Return Receipts Tailgate to Stow
| Tailgate/Turn-in to Stow in 10 calendar days or less |
| < 10 days average each month (DSS-MIS Data Element 15317) No receipt older than 30 days. |
| Customer Return lines stowed per month (DSS-MIS Data Element 15302). |
| Receipt Processing – New Procurement Receipts Tailgate to Stow |
| Tailgate to Stow in 4 calendar days or less |
| ≤ 4 days average each month (DSS-MIS Data Element 15117) No receipt older than 30 days. |
| New Procurement lines stowed per month (DSS-MIS Data Element 15102). |
5.3.8 ISSUE
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
| ISDR Rate |
| Material shipped is the correct item, quantity, and CC and shipped to the right customer |
| > 99.75% |
Monthly ISDR Report Valid complaints per month as a % of total issues (sum of DSS MIS Elements 21740, 22002, and 20762)
| MRO High Priorities - Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in 1 calendar day or less average |
| < 1 day calendar day average each month (DSS-MIS Data Element 22303) |
No more than 5% of pending issues can be older than 30 calendar days.
High priority lines issued per month (DSS-MIS Data Element 22302)
| MRO Routine Priority - Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in 3 calendar days or less average |
| < 3 days average each month |
(DSS-MIS Data Element 22308)
No more than 5% of pending issues can be older than 30 calendar days Routine lines issued per month. (DSS-MIS Data Element 22307)
| STO Routines (DLA) – Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of STO at Distribution Center to ship in 5 calendar days or less average |
| < 5 days average each month (DSS-MIS Data Element 20805) |
No more than 5% of pending issues can be older than 30 calendar days DLA Routine STO lines issued per month (DSS-MIS Data Element 20803)
| RDO Routines (MILSVC) – Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of RDO at Distribution Center to ship in 3 calendar days or less average |
| < 3 days average each month (DSS-MIS Data Element 20705) |
No more than 5% of pending issues can be older than 30 calendar days MILSVC Routine RDO lines issued per month (DSS-MIS Data Element 20703)
| DROs |
| Receipt of DRO at Distribution Center to ship in 21 calendar days or less average |
| < 21 day average each month. |
QMF/program run by J-3 until a more automated reporting process is available.
No more than 5% of pending issues can be older than 60 calendar days DRO lines issued per month. HAZMAT and Radioactive Material (RAM) DROs excluded.
QMF/program run by J-3 until MIS elements are available.
*NOTES:
1. The APL clock starts when the MROs free flow from DAASC into DSS.
5.4 PHYSICAL INVENTORY CONTROL STANDARDS
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT |
UNIVERSE
Denial Rate
(DSS)
| The right quantity, condition and item is located to fill the MRO and CC |
| ≤ 0.40% |
(DSS-MIS Data Element 26330) Total MROs Shipped (DSS-MIS Data Element 21740) plus Total Denials with Management Codes 1, 2, 4, 5 (DSS-MIS Data Element 26300)
| All Inventories |
| Physical Counts completed IAW Government Inventory Plan |
| 100% Timeliness |
| Number of inventories completed monthly divided by the number of inventories scheduled for that month |
| Inventory Schedule |
| Physical Counts completed IAW Government Inventory Plan |
| 100% Schedule Adherence and Completion |
| NIINs scheduled quarterly with 100% 1st and 2nd Counts completed within required quarter |
| TPIC G Inventories |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| All items counted at time of annually scheduled Government-conducted TPIC G inventory (Controlled Items – Classified and Sensitive) |
| Radiological |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| All items counted at time of annually scheduled Government-conducted inventory |
| Cyclic Inventories |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 98% Accuracy |
| Total Counts with zero adjustments / Total Counts (D8A or D9A) transactions from DSS Adjustment Transaction Record Table |
| Location Accuracy |
| Physical material in location by NSN, Shelf-Life, CC, and Unit of Issue match storage activity locator records |
| 99.5% Accuracy |
| Number of location surveys completed per month; DSS Report: YE8B1 |
| TPIC M Floor to Book (Completeness) |
| Where Floor to Book Discrepancies are identified; TPIC M Inventories scheduled and completed |
| 100% Timeliness |
| Population of discrepant Floor to Book counts matched with corresponding TPIC M (monthly) |
| Transaction Adjustment Rate (TAR) |
| Accurate processing of receipt and issue workload |
| <2% |
| TAR measures the number of inventory adjustment transactions (MIS 50500) against the number of receipts stowed (MIS 11501) and MROs shipped (MIS 21740) processed per month (TAR equals MIS 50500 divided by (21740 + 11501). |
5.6 PACKAGING
TIMELINESS *
| ACTIVITY |
| STANDARDS |
| APL |
| MEASUREMENT UNIVERSE |
| Packaging |
| Accomplish all packaging actions within 30 calendar days of an item being placed into a temporary storage location |
| ≥ 90% in 30 calendar days (while meeting all other contract terms and conditions) |
| PPP&M work orders closed per month. (LSBJ screen in DSS). Same measurement as the J3 Operations Update. |
| Packaging |
| Accomplish all packaging actions within 60 calendar days of an item being placed into a temporary storage location |
| 100% in 60 calendar days (while meeting all other contract terms and conditions) |
| PPP&M work orders closed per month. (LSBJ screen in DSS). Same measurement as the J3 Operations Update. |
*NOTES:
1. The APL clock starts when the MROs free flow from DAASC into DSS.
TCSP Acceptable Performance Levels
| Performance requirement |
| Incoming Cargo Type |
| Standard |
| APL |
| Measurement |
TCSP Ingate Time from Arrival at the Facility to Tailgate in DSS
| All |
| Less Than 8 Hours |
| 85% of shipments meet the standard |
| Duration from the Incoming RF-ITV Timestamp until RCN Generation in DSS (Tailgate Timestamp) |
Data Sources: IGC , MIS Issue File
TCSP Processing Time from Tailgate to Available for Pick Up
| Air |
| Less Than 24 hours |
| 85% of shipments meet the standard |
| Duration from Tailgate Timestamp in DSS to Available for Shipment Timestamp in DSS |
Data Source: MIS Issue file (until a MIS element is available)
TCSP Processing Time from Tailgate to Available for Pick Up
| Seavan, Loose, Referral |
| Less Than 48 hours |
| 85% of shipments meet the standard |
| Duration from Tailgate Timestamp in DSS to Available for Shipment Timestamp in DSS |
Data Source: MIS Issue file (until a MIS element is available)
File details come from the government source that posted it. Updated .