Appendix J-6 Customer Technology Requirement Template.docx

Appendix J-6

Customer Technology Requirements Version <0.0>

Produced for:

Produced by:

<Department/Name>

DATE: <MM/DD/YYYY>

Equipment Type: <xxxxxx>

EXECUTIVE SUMMARY

Customer Technology Requirements:

Content Description (1-3 paragraphs):

· Who is the customer?

· Brief summary of needed technology requirements.

· What are the customer’s mission/needs?

· What technology is required? What should it be able to do?

· How will current / new technology answer current / future needs?

· PUBLICATION HISTORY

This document can be found on the OpenNet at:

https://intranet.ds.state.sbu/DS/C/ST/FSE/TDB/default.aspx Please refer to the TDB website for the latest version.

Corrections, comments, or questions should be sent to:

Department of State ATTN: ISE Section Chief

DS/TDB/ISE, SA-24

5800 Barclay Drive Alexandria, VA 22315

Table of Contents

S-AQMMA-11-R-

Supply Chain Management Appendix J-6 [Type text]

Solicitation S-AQMMA-11-R-0186 Supply Chain Management Department of State

1. Document Definition / Objectives

The Customer Technology Requirement document is intended to outline customer technology needs and initial requirements for management and begin the process of finding, testing, and implementing this technology. Approval of the Customer Technology Requirements leads to the creation of a Technology Needs Assessment document for new technology or a Technology Evaluation for existing technology.

This document will outline customer needs, initial requirements, benefits, and establish potential future needs. It will also outline an available budget, proposed schedule and technology/system lifecycle description.

2. Overview

· Customer needs.

· What are the initial customer technology requirements?

· Brief description of needed technology: required and desired capabilities, constraints

· Describe potential benefits.

· Potential future needs.

· Areas of operation: Domestic, World Wide. CAA?

· Authority (cite the statutory or regulatory authority, FAM/FAH, etc.)

· Limitations (assess why it is not possible to perform this mission with existing capabilities and the difference between current capability and the future needs by describing the lack in current system)

3. Available Budget

<This section should include what the available budget for the proposed project/technology is. How much money is the customer willing to spend for testing and implementing the technology/system.>

4. Proposed Schedule

4.1 Proposed Schedule

<Include description of proposed scheduling. This section will include proposed scheduling for the new technology/system and when the customer’s projected due date will be. This should include a time frame for when the customer needs the technology/system to be in use. This section should be as specific as possible.>

4.2 Proposed Lifecycle

<Include description of the proposed technology/system lifecycle. What should the technology/system lifecycle and usability life be?>

5. Program Justification

5.1 Benefits

State how the investment will support core/priority DOS mission functions that have to be performed by the Federal Government.

5.2 Dependency on Other Investments

Discuss any dependency on other investments and how this need and its attendant acquisitions differ from any ongoing program in the Department or other agencies with similar need, function, and mission.

6. Conclusion <General summary of document>

7. Appendices / References Solicitation S-AQMMA-11-R-0186 Supply Chain Management Department of State

APPENDIX J-6

<Month date, year>

UNCLASSIFIED

ACTION MEMORANDUM FOR<Department name and Manager/Director> FROM: <Department name and Manager/director>

SUBJECT: Customer Technology Requirement

Recommendation:

That you authorize DS/FSE/TDB, to move to the next phase of the evaluation flow, Technology Needs Assessment.

Approve_________________ Disapprove_________________

DS/ST/FSE – Mr. Michael J. Barela Date

Background:

This Customer Technology Requirement document describes a customer’s needs for a new technology or system. This document is evaluated and it is determined through managerial review whether or not to proceed in the process of fulfilling the customer’s needs. If chosen to move forward, a technology Needs Assessment document will be generated.

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