RFP 6909 Z1 Camis USA Technical Proposal File 1 of 4.pdf

State of Nebraska State Park Reservation System

Submission Deadline: September 24, 2024

Prepared for:

Nebraska Game and Parks Commission

Submitted by:

Dan Garofalo, VP of Business Development

Email: dan.garofalo@camis.com Phone: 1-800-371-6006 Ext. 2066

Camis USA 3100 E. Eisenhower Pkwy. Suite 100 Ann Arbor, MI 48108

Technical Proposal

RFP RFP 6909 Z1

“Log Cabin” by Tim Vrtiska is licensed under CC BY-ND 2.0 mailto:dan.garofalo@camis.com https://www.flickr.com/photos/hiway77/34844353841/in/photolist-V65qrp-2gvc579-2mnGJNz-24ykBrC-eexSKH-2mnGMpb-2mnGP9d-2mnD35P-2an4n5m-26YrnVZ-2nFBXje-o64vro-2nBB253-2nCH2xG-2nDDuyy-2g5iFFP-2nCPaW9-2nDqU4s-zhRWAX-2nEzpjr-2jJzGup-4r8Ax-Y8aG4L-w2yiKY-2nCHXBP-2jJDht8-2nCNYsh-2nD4ZtC-2mnGQ1D-5EY69i-2nCWt8i-HL9J8Y-6VV6Vu-2nEzi98-sDitXp-2nDCWRd-2nEGV2X-2nH6rE6-2nHcQ3t-2nHcwW7-2nHddN3-2nDFqNA-2nE2qMT-2nDDf56-fTJTXw-fTK8TV-fTHHHk-2mnEep7-2mnz58R-2nDQMLz https://www.flickr.com/photos/hiway77/

RFP RFP 6909 Z1 Camis Inc. Response

Table of Contents

Contents Executive Summary

Required Forms

CORPORATE OVERVIEW

a. BIDDER IDENTIFICATION AND INFORMATION

b. FINANCIAL STATEMENTS

c. CHANGE OF OWNERSHIP

d. OFFICE LOCATION

e. RELATIONSHIPS WITH THE STATE

f. BIDDER’S EMPLOYEE RELATIONS TO STATE

g. CONTRACT PERFORMANCE

h. SUMMARY OF BIDDER’S CORPORATE EXPERIENCE

i. SUMMARY OF BIDDER’S PROPOSED PERSONNEL/MANAGEMENT APPROACH

j. SUBCONTRACTORS

SECTIONS II, III, and IV (Terms and Conditions, Contractor Duties, and Payment)

TECHNICAL APPROACH

Understanding of the Project Requirements (Sections E – K)

E. GENERAL SYSTEM AND TECHNICAL REQUIREMENTS

F. PROJECT PLANNING AND MANAGEMENT

G. PERFORM IMPLEMENTATION

H. PROVIDE POST IMPLEMENTATION SUPPORT

I. TRAINING REQUIREMENTS

J. TRANSITION PLAN REQUIREMENTS

K. END OF CONTRACT PROVISIONS

Functional Requirements (Attachment 6 – FUN RTM)

Proposed Development Approach

Project Work Plan

Deliverables and Due Dates

Nebraska Game and Parks Commission 1

Executive Summary Company Name: Camis USA Inc.

Contact: Dan Garofalo, VP of Business Development

Phone Number: 1-800-371-6006 ext. 2066

Email Address: dan.garofalo@camis.com

Address: 3100 E. Eisenhower Parkway, Ann Arbor, MI 48103

To Nebraska Game and Parks Commission, Our proposal presents our clear ability to meet the requirements of the Nebraska Game and Parks Commission (NGPC) as specified in your Request for Proposal. We are committed to showing the NGPC that Camis has the best Reservation System available to meet your needs.

In this proposal, we will present to you our dedication to customer success through our product and service offerings. We take pride in providing a high-level service and expertise to our customers as shown through our dedication to security and compliance as well as our industry-leading services.

In this proposal, Camis will be proposing a solution fully provided by Camis staff. Camis does not sub-contract any of our services. All service team members, such as Call Center and Help Desk agents, undergo thorough client and product training which ensures our high-quality approach to customer service. This also ensures that every single point of contact with a Camis employee is of high quality and consistent to both NGPC staff, as well as campers.

Camis is excited to provide Nebraska Game and Parks Commission with our proposal. Camis is the proud service provider of over 25 organizations throughout North America. Throughout the years we have benefitted from these partnerships and are eager to include the NGPC into our provincial and territorial collaboration sessions to ensure that your service provider is doing everything possible to ensure your success and revenue growth. You will not find a company that will work harder for you to offer a secure, state-of-the-art product that is backed with excellent services for the life of this contract.

mailto:dan.garofalo@camis.com

Nebraska Game and Parks Commission 2

We have reviewed your RFP and we are confident that we have the solutions that will meet and exceed your needs:

• Functionality:

o We have the functionality you are looking for, including integrated Waitlist and Lottery features, Conference Center Management, a fully-featured Marina Management module, and more.

• Payment Integration:

o We have a proven integration with Elavon fully developed and ready to use.

• Experience:

o We have numerous years of experience implementing clients on the current version of our solution, including multiple Reserve America/Aspira clients.

The Camis resources that qualify it to develop, implement, operate, manage, scale, and create new solutions for best-in-class customer service for the Park Reservation System are:

1. Responsive and efficient Help Desk:

The Camis Help Desk strives to deliver the best service through continuous improvement initiatives designed to improve overall service quality and efficiency. Our team recognizes a combination of minimal wait and low handle times, friendly and efficient service, and high first contact resolution rates allow our clients to get back to their primary role with their customers.

2. A fully integrated Point of Sale (POS) system:

The point-of-sale functionality within the Camis Solution is far more advanced than simply allowing sale items to be added to an existing permit or reservation. In addition to creating and managing bookings, the Camis Solution can also act as a complete cash register with full point of sale functionality within a park, eliminating the need for a separate system. Our centralized inventory management provides a delivery system with store-to-store transfers.

3. A fully integrated Online Store:

The Online Store can be accessed independently or through the Reservation Website to purchase passes, tickets, licenses, and retail items. The Online store provides a unique interface allowing donation opportunities for your customers. This “one-stop shopping” capability provides customers the ability to make a reservation, purchase event tickets, buy gift cards, and donate all in one purchase.

4. Updated cloud-based solution, proven to provide a fast, feature-rich, and secure customer interface that’s easy to learn:

Our customer interface is straightforward and user-friendly. Graphical icons, maps, and grids help your campers into the park, make additional sales, and manage their stay. Administration and Reports functionality allow you to manage your staff, park, and finances with ease. For the past five years, this interface has been used by some of our largest customers and they are impressed with its functionality.

Nebraska Game and Parks Commission 3

The Configuration Management capabilities of the software will allow NGPC staff to quickly manage, scale, and create new solutions through parameterization that can be tested in a safe environment before introducing the changes on the public system.

5. Proven ability to deliver a solution on time:

A commitment from Camis is a commitment to deliver your solution on time with the agreed-upon functionality. Our project teams are made up of adaptable and ambitious individuals who have a passion for delivering products with integrity and efficiency, and they have not met a parks project team they cannot collaborate with.

6. Continuous client care with an emphasis on client success:

Camis has 25 clients currently using the solution being proposed for NGPC. The implementations of those systems have all been completed in the last 7 years. Most of the project team members involved in those implementations will be involved for this contract implementation. The lessons learned from those prior implementations will be utilized to ensure the smoothest possible implementation for NGPC. Once this contract is implemented and your system is live, Camis will continue to enhance the system based on your input and changing needs. You will be provided with an experienced client success representative who will meet with you regularly and listen to your concerns and ideas to ensure you have the best system for your operational needs.

7. PCI compliant solution:

Camis has been PCI certified since 2007 and our current Level 1 status involves an annual third-party security review. All levels of our staff are given security training that is specific to their role, from call center agents to developers. Together with secure Azure data centers in the USA, we make sure that your customers’ personal information is always protected.

8. Accurate and strict accounting controls:

Camis ensures we have accurate and strict accounting controls by having independent auditors perform SOC 1 (CSAE 3416/SSAE18) and SOC 2 reviews on our organization, product, processes, and data centers.

9. Knowledgeable of payment systems and government regulations:

Camis has been certified with many payment processors. We know what it takes to have a fully tested and working payment process ready for a production deadline.

10. Our solution is fully compliant with Accessibility standards:

We check regularly to make sure we are compliant. We are fully WCAG 2.1 AA compliant, and our websites work with all devices. We also continue to follow updates to the accessibility standards.

Yours truly, Kim Mackie, Chief Executive Officer

Nebraska Game and Parks Commission 4

Required Forms Required forms for this RFP are on the following pages:

RFP Boilerplate | 03292023

Form A Bidder Proposal Point of Contact Request for Proposal Number 6909 Z1

Form A should be completed and submitted with each response to this Request for Proposal. This is intended to provide the State with information on the bidder’s name and address, and the specific person(s) who are responsible for preparation of the bidder’s response.

Preparation of Response Contact Information Bidder Name:

Bidder Address:

Contact Person & Title:

E-mail Address:

Telephone Number (Office):

Telephone Number (Cellular):

Fax Number:

Each bidder should also designate a specific contact person who will be responsible for responding to the State if any clarifications of the bidder’s response should become necessary. This will also be the person who the State contacts to set up a presentation/demonstration, if required.

Communication with the State Contact Information Bidder Name:

Bidder Address:

Contact Person & Title:

E-mail Address:

Telephone Number (Office):

Telephone Number (Cellular):

Fax Number:

Camis USA Inc

3100 E Eisenhower Parkway, Ann Arbor MI 48108 Dan Garofalo VP of Business Development dan.garofalo@camis.com

905-380-5265 800-371-6006 ext 2066

734-929-5674

Camis USA Inc

3100 E Eisenhower Parkway, Ann Arbor MI 48108 Dan Garofalo VP of Business Development dan.garofalo@camis.com 800-371-6006 ext 2066 905-380-5265 734-929-5674

Nebraska Game and Parks Commission 5

CORPORATE OVERVIEW

a. BIDDER IDENTIFICATION AND INFORMATION The bidder should provide the full company or corporate name, address of the company's headquarters, entity organization (corporation, partnership, proprietorship), state in which the bidder is incorporated or otherwise organized to do business, year in which the bidder first organized to do business and whether the name and form of organization has changed since first organized.

• Company Name:

Camis USA

• Headquarters Address:

3100 E. Eisenhower Parkway, Suite 100

Ann Arbor, MI

48108

• Entity Organization:

Corporation

• State of Incorporation:

Delaware

• Date of Incorporation:

9/14/2005

The company's name and form of organization has not changed since it was first organized.

Nebraska Game and Parks Commission 6

b. FINANCIAL STATEMENTS The bidder should provide financial statements applicable to the firm. If publicly held, the bidder should provide a copy of the corporation's most recent audited financial reports and statements, and the name, address, and telephone number of the fiscally responsible representative of the bidder’s financial or banking organization. If the bidder is not a publicly held corporation, either the reports and statements required of a publicly held corporation, or a description of the organization, including size, longevity, client base, areas of specialization and expertise, and any other pertinent information, should be submitted in so proposal evaluators may reasonably formulate a determination about the stability and financial strength of the organization.

Additionally, a non-publicly held firm should provide a banking reference. The bidder must disclose all judgments, pending or expected litigation, or other real or potential financial reversals, which might materially affect the viability or stability of the organization, or state that no such condition is known to exist. The State may elect to use a third party to conduct credit checks as part of the corporate overview evaluation.

Camis USA is not a publicly held company.

Our bank is JP Morgan Chase Bank, PO Box 182051, Columbus Ohio, 43218-2051.

Our contact at the bank is:

Katalin Henderson, Banker 1-801-715-9227 katalin.henderson@chase.com

The Camis USA Dun & Bradstreet number is 025097368.

On the following pages, we provide some information about the company, including information about our history, our current size, and our client base:

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Company History

Camis was founded in 1980 by Doug Hall to operate Ontario Provincial Parks under whole park private management contracts. In 1990, software developed by Doug was used to replace park cash registers and manual reservations with computers.

The ease of use, real-life functionality, fast transaction processing speed, and reliability of Camis’ solution result directly from being developed by a company that has always been concerned with efficient park operations and a high level of park customer service. The image below depicts our history over the past 44 years:

Nebraska Game and Parks Commission 8

Service Area Camis USA, Camis’s US operation, has three offices in the United States, in Ann Arbor, Michigan;

Cumberland, Maryland; and Kenosha, Wisconsin. Camis's corporate head office is located in Guelph, Ontario. The Camis team currently has 139 full-time employees and nearly 200 part-time employees.

Customer Base Over the past 20 years, Camis has continued our growth throughout North America. Camis has expanded to 25 customers throughout North America.

In the Canadian market, Camis is established as the industry-leading vendor. The Canadian federal government, as well as most of the Canadian provinces and territories (Newfoundland, Nova Scotia, New Brunswick, Ontario, British Columbia, Manitoba, Yukon, and Northwest Territories), are using our cloud-based Camis 5 solution. Our Canadian market extends to an additional 10 Canadian regional parks agencies.

In the US market, Camis has a solid and growing foothold with four state jurisdictions (Michigan, Wisconsin, Maryland, and Washington) and three county park systems. Camis has been successful in not only winning new client contracts, but we have also been successful at retaining our current client base by re-winning RFP tenders. Our mission is to empower government agencies to meet their objectives. We achieve this through fostering and maintaining solid relationships with our clients, continually improving our product and service offerings, and developing innovative business solutions that will directly benefit the way our clients do business. Camis is committed to providing a robust, scalable product that can grow with the our clients. Camis understands that ‘generic’ products cannot adapt to the growing demands within the government campground industry due to the varying mandate of each parks organization. There is always a need for fine-tuning of the system to complete custom integrations such as single sign-on, organization-specific business rules, or financial integrations. Camis has a firm understanding of the desired outcome and is looking forward to working with you to ensure that you are set up for success.

The map below displays our current state, provincial, and territorial clients across North America:

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Nebraska Game and Parks Commission 10

The table below shows our current client base in the USA:

Camis has been contracted with Washington State Parks since 2001, Michigan State Parks since 2013, Maryland State Parks since 2016, and Wisconsin State Parks since 2018.

Nebraska Game and Parks Commission

Reservations processed in 2023 4 million

Transactions (includes changes, cancellations, and POS) processed in 2023 15 million

Peak transactions in 2023 40,000/hour

Total reservations processed over the past 25 years 30 million

Total call center reservations processed over the past 25 years 4.5 million

Number of US State clients 4

Year first contracted with a US State client 2001

Number of Canadian Provincial/Territorial clients 7

Year first contracted with a Canadian Provincial/Territorial client 1999

Number of Federal clients 1 (Canadian National Park System)

Year first contracted with a Federal client 2012

As mentioned above, in addition to our US clients, Camis is contracted with a number of park systems in Canada.

Below are some statistics across all of our clients demonstrating Camis's experience with providing a reservation and registration at the state and federal level:

Nebraska Game and Parks Commission 11

Resources and Services

Nebraska Game and Parks Commission 12

c. CHANGE OF OWNERSHIP If any change in ownership or control of the company is anticipated during the twelve (12) months following the proposal due date, the bidder should describe the circumstances of such change and indicate when the change will likely occur. Any change of ownership to an awarded bidder(s) will require notification to the State.

No change of ownership or control of the company is anticipated during the twelve months following the proposal due date.

d. OFFICE LOCATION The bidder’s office location responsible for performance pursuant to an award of a contract with the State of Nebraska should be identified.

The Camis USA headquarters is located at:

3100 E. Eisenhower Parkway, Suite 100

Ann Arbor, MI

48108

Nebraska Game and Parks Commission 13

e. RELATIONSHIPS WITH THE STATE The bidder should describe any dealings with the State over the previous three (3) years. If the organization, its predecessor, or any Party named in the bidder’s proposal response has contracted with the State, the bidder should identify the contract number(s) and/or any other information available to identify such contract(s). If no such contracts exist, so declare.

No contracts exist or have existed between Camis USA or any Party named in this proposal and the State of Nebraska over the past three years.

f. BIDDER’S EMPLOYEE RELATIONS TO STATE If any Party named in the bidder’s proposal response is or was an employee of the State within the past twelve

(12) months, identify the individual(s) by name, State agency with whom employed, job title or position held with the State, and separation date. If no such relationship exists or has existed, so declare. If any employee of any agency of the State of Nebraska is employed by the bidder or is a subcontractor to the bidder, as of the due date for proposal submission, identify all such persons by name, position held with the bidder, and position held with the State (including job title and agency). Describe the responsibilities of such persons within the proposing organization. If, after review of this information by the State, it is determined that a conflict of interest exists or may exist, the bidder may be disqualified from further consideration in this proposal. If no such relationship exists, so declare.

No Parties named in this proposal are or have been an employee of the State of Nebraska within the past twelve months.

g. CONTRACT PERFORMANCE If the bidder or any proposed subcontractor has had a contract terminated for default during the past five (5) years, all such instances must be described as required below. Termination for default is defined as a notice to stop performance delivery due to the bidder’s non-performance or poor performance, and the issue was either not litigated due to inaction on the part of the bidder or litigated and such litigation determined the bidder to be in default. It is mandatory that the bidder submit full details of all termination for default experienced during the past five (5) years, including the other Party's name, address, and telephone number. The response to this section must present the bidder’s position on the matter. The State will evaluate the facts and will score the bidder’s proposal accordingly. If no such termination for default has been experienced by the bidder in the past five (5) years, so declare. If at any time during the past five (5) years, the bidder has had a contract terminated for convenience, non-performance, non-allocation of funds, or any other reason, describe fully all circumstances surrounding such termination, including the name and address of the other contracting Party.

Camis USA/Camis has not experienced any contract termination for default over the past five years.

Nebraska Game and Parks Commission 14

h. SUMMARY OF BIDDER’S CORPORATE EXPERIENCE The bidder should provide a summary matrix listing the bidder’s previous projects similar to this Request for Proposal in size, scope, and complexity including at least one other State. The State will use no more than three

(3) narrative project descriptions submitted by the bidder during its evaluation of the proposal. The bidder should address the following: i. Provide narrative descriptions to highlight the similarities between the bidder’s experience and this Request for Proposal. These descriptions should include: a) The time period of the project,

b) The scheduled and actual completion dates, c) The bidder’s responsibilities, d) For reference purposes, a customer name (including the name of a contact person, a current telephone number, a facsimile number, and e-mail address); and e) Each project description should identify whether the work was performed as the prime Contractor or as a subcontractor. If a bidder performed as the prime Contractor, the description should provide the originally scheduled completion date and budget, as well as the actual (or currently planned) completion date and actual (or currently planned) budget. ii. Bidder and Subcontractor(s) experience should be listed separately. Narrative descriptions submitted for Subcontractors should be specifically identified as subcontractor projects. iii. If the work was performed as a subcontractor, the narrative description should identify the same information as requested for the bidders above. In addition, subcontractors should identify what share of contract costs, project responsibilities, and time period were performed as a subcontractor.

Our narrative project descriptions are below:

Nebraska Game and Parks Commission 15

Michigan State Parks Project

Camis has been providing reservation system services for Michigan State Parks since 2013, following their transition from Reserve America/Aspira. This long-standing partnership reflects our ability to deliver and maintain high-quality, scalable solutions. As part of this project, we not only implemented a robust reservation system but also established an in-state call center located in Ann Arbor, Michigan, which serves as a dedicated resource for Michigan State Parks’ operations.

Additionally, Camis supports Michigan’s network connectivity and hardware infrastructure, including managing computers across the parks. The most recent contract, in place through 2028 with five optional renewal years, included the implementation of key features specific to Michigan’s needs.

These features include conference center management for the Ralph A. MacMullan Conference Center, which is owned by the Department of Natural Resources, and the integration of a new payment processor, Elavon.

The project was completed on time, showcasing our ability to manage large-scale implementations while introducing complex system integrations. The success of this project is evidenced by the seamless operation of the system and ongoing client satisfaction.

Similarities to NGPC Reservation System Project:

• US state client

• Former Reserve America/Aspira client

• Elavon payment integration requirement

• Implementation required development of new features (delivered on time to client)

• Requirement to perform comprehensive training for new client

Nebraska Game and Parks Commission 16

Client Michigan Department of Natural Resources

Time Period 2022/2023

Scheduled Completion Date

November 2023

Actual Completion Date

November 2023

Bidder’s Responsibilities

• Deliver on commitments made in RFP response, including conference center functionality and Elavon payment integration

• Open in-state call center/office

• Provide:

o Reservation Website o Field Solution o Field Operations Support, including hardware and networking provisioning and support o Call Center Services, located in Michigan o Help Desk Services, located in Michigan o Reconciliation Services o Training

Customer Name & Contact Info

Christa Sturtevant-Good Department Specialist, Michigan Department of Natural Resources 525 West Allegan Street, Lansing, Michigan 48909, USA sturtevantc@michigan.gov | 231-861-2703

Prime Contractor or Subcontractor

Prime Contractor mailto:sturtevantc@michigan.gov

Nebraska Game and Parks Commission 17

Washington State Parks Project

Camis has been partnered with Washington State Parks since 2001, making this one of our longest-standing client relationships. We successfully transitioned Washington State Parks to Camis 5, the newest version of our reservation system, with the implementation completed on time in January 2019.

This project required extensive in-person training sessions across the state to ensure that staff were well-prepared to use the new system. In addition to reservation services, Camis continues to provide call center support, help desk services, and manages hardware and network infrastructure for Washington’s parks.

The long-term success of this partnership reflects Camis’ ability to adapt to evolving technology and client needs, while consistently delivering reliable, timely solutions.

Similarities to NGPC Reservation System Project:

• US state client

• Transition to new system

Nebraska Game and Parks Commission 18

Client Washington State Parks

Time Period 2019

Scheduled Completion Date

January 2019

Actual Completion Date

January 2019

Bidder’s Responsibilities

• Deliver on commitments made in RFP response

• Provide:

• Reservation Website

• Field Solution

• Field Operations Support, including hardware and networking provisioning and support

• Call Center Services

• Help Desk Services

• Training

Customer Name & Contact Info

Laura Holmes, Administrative Services Director, laura.holmes@parks.wa.gov, 360-902-8669 Mark Bibeau, Chief Financial Officer, mark.bibeau@parks.wa.gov, 360-902-8610

Prime Contractor or Subcontractor

Prime Contractor mailto:todd.tatum@parks.wa.gov

Nebraska Game and Parks Commission 19

Wisconsin State Parks Project

In December 2018, Camis successfully implemented a new reservation system for Wisconsin State Parks, following their transition from Reserve America/Aspira. This project involved a seamless data import of existing bookings into our system, ensuring continuity of service without any disruption to park operations.

Camis conducted in-person training sessions across the state, ensuring that park staff were fully equipped to operate the new system. This hands-on approach demonstrated our commitment to customer success and user proficiency. The transition went well, with the entire implementation completed on schedule and with no delays.

The success of this project underscores our ability to manage complex transitions, maintain data integrity, and provide comprehensive training support across multiple locations.

Similarities to NGPC Reservation System Project:

• US state client

• US Bank payment integration

• Transition to new system

• Former Reserve America/Aspira client

• Booking import requirement

Nebraska Game and Parks Commission 20

Client Wisconsin Department of Natural Resources

Time Period 2018

Scheduled Completion Date

December 2018

Actual Completion Date

December 2018

Bidder’s Responsibilities

• Successfully transition from previous vendor

• Perform booking import

• Open in-state call center/office

• Provide:

o Reservation Website o Field Solution o Call Center Services o Help Desk Services o Training

Customer Name & Contact Info

Corrina Regnier, Camping Program Manager

(608) 419-6854 corrina.regnier@wisconsin.gov

Prime Contractor or Subcontractor

Prime Contractor tel:6084196854 mailto:corrina.regnier@wisconsin.gov

Nebraska Game and Parks Commission 21

i. SUMMARY OF BIDDER’S PROPOSED PERSONNEL/MANAGEMENT

APPROACH

The bidder should present a detailed description of its proposed approach to the management of the project.

The bidder should identify the specific professionals who will work on the State’s project if their company is awarded the contract resulting from this Request for Proposal. The names and titles of the team proposed for assignment to the State project should be identified in full, with a description of the team leadership, interface and support functions, and reporting relationships. The primary work assigned to each person should also be identified. The bidder should provide resumes for all personnel proposed by the bidder to work on the project.

The State will consider the resumes as a key indicator of the bidder’s understanding of the skill mixes required to carry out the requirements of the Request for Proposal in addition to assessing the experience of specific individuals. Resumes should not be longer than three (3) pages. Resumes should include, at a minimum, academic background and degrees, professional certifications, understanding of the process, and at least three

(3) references (name, address, and telephone number) who can attest to the competence and skill level of the individual. Any changes in proposed personnel may be implemented after written approval from the State.

Committed client interaction has produced a fundamental philosophy that Camis continues to develop with every client. We are committed to “Making room around the campfire and leaving the campground better than we found it.” This approach creates opportunities to solve operational impediments, build rapport, and create partnerships to initiate improvements collaboratively and proactively. This perspective promotes project communication, collaborative problem-solving, and goal alignment within the project. Our Manager of Project Management, Greg Rafalowski, meets all qualifications for the role of Project Manager for the implementation of the State Park Reservation System. Greg obtained his Project Management Professional (PMP) Certification in 2016 through the Project Management Institute (PMI). Throughout the several years, Greg has led 22 client implementations. These include converting existing clients from our legacy software to our newest software, Camis 5, and implementing net new clients. The lessons learned from these prior implementations will be utilized to ensure the smoothest possible implementation for the Nebraska Game and Parks Commission. The sections below further highlight the Camis approach to project management and client implementations.

Camis has reviewed the RFP requirements in their entirety and we're confident that we can provide the solution that gives the NGPC the reservation system they are looking for. Camis will ensure a seamless service migration by managing the project from start to finish using our proven and successful processes. The implementation of this contract will follow standard Project Management best practices. The Camis approach to project management, methodologies, and processes is based on the Project Management Body of Knowledge (PMBOK)

Nebraska Game and Parks Commission 22 supported by the PMI. Camis’ overall approach is structured around each Process Group from the PMBOK, beginning with the Initiation Process Group, followed by Planning, Executing, Monitoring and Controlling, and ending with the Closing Process Group. Camis manages the integration between the processes, their interactions, and the purposes they serve to deliver projects on time, on budget, and with the functionality required for successful operations. In order to do this effectively, Camis will provide an experienced team to implement our proposed solution. The team will take a leadership role in project management and we will provide subject matter experts who cover software development, networking, hardware, data centers, security, disaster recovery, payment processing, finance, help desk support, and call center support.

A list of key Camis personnel is provided below. These are management and Executive representatives from each department at Camis who share an involvement in a new client implementation. The Camis Project Manager will be responsible for assigning specific resources from each team for the project. This will be completed once the project initiates and a project team is finalized. Camis does not foresee any staff needing to be on site; all Camis staff are direct Camis employees (not subcontracted) and who work on site at Camis facilities. Camis understands that NGPC reserves the right to approve or reject any changes to Camis' Project Manager or other key personnel after the contract is awarded. Camis also understands that NGPC reserves the right to require key personnel changes with reasonable notice to Camis.

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Camis Project Team Members

Resumes and references for Project Team members are in Appendix A.

Role Role Description Camis Staff Member

Years Camis Experience

Years Related Experience

Project Manager PMP Certified Project Manager for the implementation stage, facilitating regular status calls, ensuring project remains on schedule.

Greg Rafalowski 6 11

Implementation Specialist

Product Subject Matter Expert, main point of contact for product questions during implementation stage, working with client and product management team to ensure that the solution satisfies client requirements.

Leads software demos for each iteration stage.

Tom Oldershaw 4 7

Client Account Manager

Account Manager, will take over from Project Lead after launch, serves as main point of contact for client post-launch. Manages client relationships and advocates for their needs. Ensures that Camis delivers on contractual obligations.

Kristine Vess- Golden

7 26

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Call Center and Help Desk Operations

Director of Service Operations, responsible for all call center and help desk operations. During implementation will work with the client to ensure that the Help Desk is ready for Go Live. If at some point NGPC would like to add the Camis Call Center to the contract, then the Director of Service Operations would oversee that the implementation is successful.

Penny Petrie 17 22

Security and Compliance

Security and Compliance lead, working to ensure that Camis offers the highest possible level of security and is fully compliant with all necessary regulations.

Available during implementation for any security/compliance-related questions.

Asif Saleem 8 17

Systems, Infrastructure, and Field Operations

Field Operations Manager, responsible for the performance of the Camis solution and related hardware in the field.

Available during implementation for any hardware/field-related questions.

Marc Dufresne 14 26

Training Product Specialist, responsible for all training prior to Go Live as well as ongoing training post-launch.

Available during implementation as Subject

Sara Stanislawski 4 6

Nebraska Game and Parks Commission 25

Matter Expert and to offer product support to the client.

Quality Assurance QA Lead. Ensures that all aspects of the product meet Camis’ high standards during implementation, works with client on client to troubleshoot issues, performs payment testing.

Derek White 16 16

Configuration Configuration Lead.

Responsible for configuration of the product during the implementation stage, ensures that all aspects of clients’ inventory, business rules, and fees match client requirements.

Jenna Hill 10 10

Product Management Interim Director of Product Management. Oversees the planning and execution of all software development projects.

Ian Murray 13 6

Software Engineering Director of Software Engineering. Oversees the planning and execution of all software development projects. Conducts resource planning, team management and continuous process improvements.

Marc Gardiner 16 16

Executive Sponsor Vice President of Business Development. Oversees all new contract implementations at a high

Dan Garofalo 13 13

Nebraska Game and Parks Commission 26 level. Escalation point for client concerns.

j. SUBCONTRACTORS If the bidder intends to subcontract any part of its performance hereunder, the bidder should provide: i. name, address, and telephone number of the subcontractor(s), ii. specific tasks for each subcontractor(s), iii.

percentage of performance hours intended for each subcontract; and iv. total percentage of subcontractor(s) performance hours.

Camis USA does not intend to utilize any subcontractors for this project.

Nebraska Game and Parks Commission 27

SECTIONS II, III, and IV (Terms and Conditions, Contractor Duties, and Payment) Our responses to Sections II, III, and IV start on the following page.

II. TERMS AND CONDITIONS

Bidders should complete Sections II thru VII as part of their proposal. Bidder is expected to read the Terms and Conditions and should initial either accept, reject, or reject and provide alternative language for each clause. The bidder should also provide an explanation of why the bidder rejected the clause or rejected the clause and provided alternate language. By signing the Request for Proposal, bidder is agreeing to be legally bound by all the accepted terms and conditions, and any proposed alternative terms and conditions submitted with the proposal. The State reserves the right to negotiate rejected or proposed alternative language. If the State and bidder fail to agree on the final Terms and Conditions, the State reserves the right to reject the proposal. The State of Nebraska is soliciting proposals in response to this Request for Proposal. The State of Nebraska reserves the right to reject proposals that attempt to substitute the bidder’s commercial contracts and/or documents for this Request for Proposal.

The bidders should submit with their proposal any license, user agreement, service level agreement, or similar documents that the bidder wants incorporated in the Contract. The State will not consider incorporation of any document not submitted with the bidder’s proposal as the document will not have been included in the evaluation process. These documents shall be subject to negotiation and will be incorporated as addendums if agreed to by the Parties.

If a conflict or ambiguity arises after the Addendum to Contract Award have been negotiated and agreed to, the Addendum to Contract Award shall be interpreted as follows:

1. If only one Party has a particular clause then that clause shall control,

2. If both Parties have a similar clause, but the clauses do not conflict, the clauses shall be read together,

3. If both Parties have a similar clause, but the clauses conflict, the State’s clause shall control.

A. GENERAL

Accept (Initial)

Reject (Initial)

Reject & Provide Alternative within

RFP Response (Initial)

NOTES/COMMENTS:

DG

1. The contract resulting from this Request for Proposal shall incorporate the following documents:

a. Request for Proposal, including any attachments and addenda;

b. Amendments to the Request for Proposal;

c. Questions and Answers;

d. Bidder’s properly submitted proposal, including any terms and conditions or agreements submitted by the bidder; and

e. Amendments and Addendums to the Contract.

These documents constitute the entirety of the contract.

Unless otherwise specifically stated in a future contract amendment, in case of any conflict between the incorporated documents, the documents shall govern in the following order of preference with number one (1) receiving preference over all other documents and with each lower numbered document having preference over any higher numbered document: 1) Amendment or Addendum to the executed Contract with the most recent dated amendment or addendum having the highest priority, 2) Amendments to the Request for Proposal, 3) Questions and Answers, 4) the original Request for Proposal document and any Addenda or attachments, and 5) the Contractor’s submitted Proposal, including any terms and conditions or agreements that are accepted by the State.

Unless otherwise specifically agreed to in writing by the State, the State’s standard terms and conditions, as executed by the State, shall always control over any terms and conditions or agreements submitted or included by the Contractor.

Any ambiguity or conflict in the contract discovered after its execution, not otherwise addressed herein, shall be resolved in accordance with the rules of contract interpretation as established in the State of Nebraska.

B. NOTIFICATION

Accept (Initial)

Reject (Initial)

Reject & Provide Alternative within

RFP Response (Initial)

NOTES/COMMENTS:

DG

Bidder and State shall identify the contract manager who shall serve as the point of contact for the executed contract.

Communications regarding the executed contract shall be in writing and shall be deemed to have been given if delivered personally; electronically, return receipt requested; or mailed, return receipt requested. All notices, requests, or communications shall be deemed effective upon receipt.

Either party may change its address for notification purposes by giving notice of the change and setting forth the new address and an effective date.

C. BUYER’S REPRESENTATIVE

The State reserves the right to appoint a Buyer's Representative to manage or assist the Buyer in managing the contract on behalf of the State. The Buyer's Representative will be appointed in writing, and the appointment document will specify the extent of the Buyer's Representative authority and responsibilities. If a Buyer's Representative is appointed, the bidder will be provided a copy of the appointment document and is expected to cooperate accordingly with the Buyer's Representative. The Buyer's Representative has no authority to bind the State to a contract, amendment, addendum, or other change or addition to the contract.

D. GOVERNING LAW (Nonnegotiable) Notwithstanding any other provision of this contract, or any amendment or addendum(s) entered into contemporaneously or at a later time, the parties understand and agree that, (1) the State of Nebraska is a sovereign state and its authority to contract is therefore subject to limitation by the State’s Constitution, statutes, common law, and regulation; (2) this contract will be interpreted and enforced under the laws of the State of Nebraska; (3) any action to enforce the provisions of this agreement must be brought in the State of Nebraska per state law; (4) the person signing this contract on behalf of the State of Nebraska does not have the authority to waive the State's sovereign immunity, statutes, common law, or regulations; (5) the indemnity, limitation of liability, remedy, and other similar provisions of the final contract, if any, are entered into subject to the State's Constitution, statutes, common law, regulations, and sovereign immunity; and, (6) all terms and conditions of the final contract, including but not limited to the clauses concerning third party use, licenses, warranties, limitations of liability, governing law and venue, usage verification, indemnity, liability, remedy or other similar provisions of the final contract are entered into specifically subject to the State's Constitution, statutes, common law, regulations, and sovereign immunity.

The Parties must comply with all applicable local, state, and federal laws, ordinances, rules, orders, and regulations.

E. DISCOUNTS

Accept (Initial)

Reject (Initial)

Reject & Provide Alternative within

RFP

Response (Initial)

NOTES/COMMENTS:

DG

Prices quoted shall be inclusive of ALL trade discounts. Cash discount terms of less than thirty (30) days will not be considered as part of the proposal. Cash discount periods will be computed from the date of receipt of a properly executed claim voucher or the date of completion of delivery of all items in a satisfactory condition, whichever is later.

F. PRICES

Accept (Initial)

Reject (Initial)

Reject & Provide Alternative within

RFP

Response (Initial)

NOTES/COMMENTS:

DG

Prices quoted shall be net, including transportation and delivery charges fully prepaid by the bidder, F.O.B. destination named in the Request for Proposal. No additional charges will be allowed for packing, packages, or partial delivery costs. When an arithmetic error has been made in the extended total, the unit price will govern.

Prices submitted on the cost proposal form shall remain fixed for the first five (5) years of the contract. Request for a price increase subsequent to the first five (5) years of the contract shall not exceed five percent (5%) of the previous Contract period. Increases will be cumulative across the remaining periods of the contract. Requests for an increase must be submitted in writing to the Nebraska Game and Parks Commission a minimum of 120 days prior to the end of the current contract period. Documentation may be required by the State to support the price increase.

The State reserves the right to deny any requested price increase. No price increases are to be billed to any State Agencies prior to written amendment of the contract by the parties.

The State will be given full proportionate benefit of any decreases for the term of the contract.

G. BEGINNING OF WORK & SUSPENSION OF SERVICES

Accept (Initial)

Reject (Initial)

Reject & Provide Alternative within

RFP Response (Initial)

NOTES/COMMENTS:

DG

The bidder shall not commence any billable work until a valid contract has been fully executed by the State and the successful Contractor. The Contractor will be notified in writing when work may begin.

The State may, at any time and without advance notice, require the Contractor to suspend any or all performance or deliverables provided under this Contract. In the event of such suspension, the Contract Manager or POC, or their designee, will issue a written order to stop work. The written order will specify which activities are to be immediately suspended and the reason(s) for the suspension. Upon receipt of such order, the Contractor shall immediately comply with its terms and take all necessary steps to mitigate and eliminate the incurrence of costs allocable to the work affected by the order during the period of suspension. The suspended performance or deliverables may only resume when the State provides the Contractor with written notice that such performance or deliverables may resume, in whole or in part.

H. AMENDMENT

This Contract may be amended in writing, within scope, upon the agreement of both parties.

I. CHANGE ORDERS OR SUBSTITUTIONS

Accept (Initial)

Reject (Initial)

Reject & Provide Alternative within

RFP Response (Initial)

NOTES/COMMENTS:

DG

Camis can agree to this but note that software comes “as is” so change orders that would require modification to the software application may simply not be possible. Upon selection, this issue would need to be open to a discussion so the parties can come to an agreement in the final version of the contract.

The State and the Contractor, upon the written agreement, may make changes to the contract within the general scope of the Request for Proposal. Changes may involve specifications, the quantity of work, or such other items as the State may find necessary or desirable. Corrections of any deliverable, service, or work required pursuant to the contract shall not be deemed a change. The Contractor may not claim forfeiture of the contract by reasons of such changes.

The Contractor shall prepare a written description of the work required due to the change and an itemized cost sheet for the change. Changes in work and the amount of compensation to be paid to the Contractor shall be determined in accordance with applicable unit prices if any, a pro-rated value, or through negotiations. The State shall not incur a price increase for changes that should have been included in the Contractor’s proposal, were foreseeable, or result from difficulties with or failure of the Contractor’s proposal or performance.

No change shall be implemented by the Contractor until approved by the State, and the Contract is amended to reflect the change and associated costs, if any. If there is a dispute regarding the cost, but both parties agree that immediate implementation is necessary, the change may be implemented, and cost negotiations may continue with both Parties retaining all remedies under the contract and law.

***Contractor will not substitute any item that has been awarded without prior written approval of NGPC***

J. RECORD OF VENDOR PERFORMANCE

Accept (Initial)

Reject (Initial)

Reject & Provide Alternative within

RFP

Response (Initial)

NOTES/COMMENTS:

DG

The State may document the vendor’s performance, which may include, but is not limited to, the customer service provided by the vendor, the ability of the vendor, the skill of the vendor, and any instance(s) of products or services delivered or performed which fail to meet the terms of the purchase order, contract, and/or Request for Proposal specifications. In addition to other remedies and options available to the State, the State may issue one or more notices to the vendor outlining any issues the State has regarding the vendor’s performance for a specific contract (“Vendor Performance Notice”). The State may also document the Vendor’s performance in a report, which may or may not be provided to the vendor (“Vendor Improvement Request”). The Vendor shall respond to any Vendor Performance Notice or Vendor Improvement Request in accordance with such notice or request.