RFP 6909 Z1 Camis USA Appendices File 3 of 4.pdf

State of Nebraska

State Park Reservation System

Submission Deadline: September 24, 2024

Prepared for:

Nebraska Game and Parks Commission

Submitted by:

Dan Garofalo, VP of Business Development

Email: dan.garofalo@camis.com Phone: 1-800-371-6006 Ext. 2066

Camis USA 3100 E. Eisenhower Pkwy. Suite 100 Ann Arbor, MI 48108

Appendices

RFP RFP 6909 Z1

“Log Cabin” by Tim Vrtiska is licensed under CC BY-ND 2.0 mailto:dan.garofalo@camis.com https://www.flickr.com/photos/hiway77/34844353841/in/photolist-V65qrp-2gvc579-2mnGJNz-24ykBrC-eexSKH-2mnGMpb-2mnGP9d-2mnD35P-2an4n5m-26YrnVZ-2nFBXje-o64vro-2nBB253-2nCH2xG-2nDDuyy-2g5iFFP-2nCPaW9-2nDqU4s-zhRWAX-2nEzpjr-2jJzGup-4r8Ax-Y8aG4L-w2yiKY-2nCHXBP-2jJDht8-2nCNYsh-2nD4ZtC-2mnGQ1D-5EY69i-2nCWt8i-HL9J8Y-6VV6Vu-2nEzi98-sDitXp-2nDCWRd-2nEGV2X-2nH6rE6-2nHcQ3t-2nHcwW7-2nHddN3-2nDFqNA-2nE2qMT-2nDDf56-fTJTXw-fTK8TV-fTHHHk-2mnEep7-2mnz58R-2nDQMLz https://www.flickr.com/photos/hiway77/

Contents Appendix A – Resumes

Appendix B – Reports

Appendix C – Security and Compliance

Appendix D – System Design Document

Appendix A – Resumes

Greg Rafalowski 130 Research Lane ♦Guelph Ontario ♦ N1G 5G3 EMAIL greg.rafalowski@camis.com

PROFILE

EXPERIENCE

Certified Project Management Professional (PMP) with seven years of Project Management experience. Extensive expertise in payment integrations, field installations, hardware and networking components. Excellent communication and leadership skills with a customer satisfaction focus.

Camis, Manager of Project Management (2021 - present) ♦ Work with both internal and external stakeholders to ensure projects remain on time, on budget, and are successful ♦ Manage project plans that include business rule gathering, software development, hardware rollouts, user acceptance testing, support readiness, call centre services, training, intra departmental troubleshooting and new initiatives

♦ Work with Camis team members to develop work plans that identify activities and sequence of events to successfully complete a project plan

♦ Measure and monitor the success of project plans in progress to ensure they are on time and at the required level of quality

♦ Coordinate any changes, delays, technical issues that may develop throughout a project

♦ Work in team environments of subject matter experts to achieve project goals ♦ Escalate issues and make decisions to ensure minimal impact to project timelines and quality

Camis, Project Manager (2018 - 2021)

♦ Responsible for delivering streamlined parks reservation systems to provincial and state parks

♦ Coordinate all schedules and activities related to payment processing ♦ Manage payment certification process with payment processors ♦ Proactively assess field support payment trends and remediate ♦ Create project schedules and track necessary milestones internally for the successful implementation of the Camis solution

Cineplex Digital Media, Sales Operation Manager (2015 – 2018)

♦ Managed Sales Operations team and ensured departmental goals and organizational projects were delivered successfully

♦ Implemented strategic ranking of all projects and applied methodology to analyze every potential business opportunity mailto:greg.rafalowski@camis.com

♦ Led initiative for all account teams to begin weekly project reporting and discover project opportunities that would otherwise be lost

♦ Analyzed and reported on $82 million-dollar project pipeline to uncover trends and capitalize on hidden opportunities

♦ Responsible for weekly reporting on project performance to senior management which allowed proper resource allocation within various execution teams

Cineplex Digital Media, Program Manager (2013-2015)

♦ Managed small, medium, large projects and client services for largest client portfolio

♦ Delivered projects on time while successfully managing schedule, budget and scope

♦ Collected program analytics to measure success and identify areas for revenue growth

♦ Hired program coordinators to ensure client service was delivered flawlessly ♦ Trained a team of coordinators from all client programs to ensure consistent execution of projects and service delivery ♦ Implemented various web-based tools to aid in service delivery such as customized CRM dashboards for internal stakeholders and analytics reports for our clients

♦ Developed various training documentation packages for CRM, project management and procurement process to increase operational efficiencies

♦ Identified processes that required improvement and implemented changes that increased operational efficiency

SKILLS Project Management ♦ Agile Methodologies ♦ Leadership ♦ Client Relations

EDUCATION University of Guelph, Bachelor of Commerce, 2011 University of Waterloo, Project Management Fundamentals, 2013 University of Waterloo, Project Management Applications, 2013 Project Management Institute, Project Management Professional Certification

(PMP), 2016

University of Waterloo, High Speed Project Management, 2019 University of Waterloo, Introduction to Business Analysis, 2019 Certified Scrum Master, Scrumalliance.org, 2021

Client References:

1. . Client: Michigan State Parks

Name: Christa Sturtevant-Good

Email: SturtevantC@michigan.gov Phone: 231-861-2703

2. Client: Parks Canada

Name: Matt Beland

Email: matthew.beland@pc.gc.ca Phone: 250-351-4710

3. . Client: Manitoba Provincial Parks

Name: Elisabeth Ostrop

Email: elisabeth.ostrop@gov.mb.ca Phone:

204-945-7665

Tom Oldershaw 3100 E Eisenhower Parkway ♦ Ann Arbor Michigan♦ 48108 EMAIL: tom.oldershaw@camis.com

PROFILE Knowledgeable, skilled Sales and Implementation Specialist – experienced in implementation support, client management, and software training/demonstrations.

EXPERIENCE CAMIS, Sales and Implementation Specialist (2022 – present)

• Provide client support during implementations

• Act as a liaison between the client and the Camis product department

• Serve as a subject matter expert regarding all aspects of the Camis software

• Assist with RFP response writing/preparation

• Give software demonstrations to current and prospective clients

Blue Cross Blue Shield of Michigan, Senior Instructional Developer (2020 – 2022)

• Plan, write, and implement training program for BCBSM grievance and appeals department

• Create assessment programs for BCBCSM new hire trainees

• Train new hires

• Create video, eLearning, and written materials

Michigan Medicine, Senior Training Specialist (2019 – 2020)

• Train clinicians in Epic Electronic Health Record System

• Provide one-on-one training to providers in multiple hospital departments

• Create efficiency programs to maximize provider use of the software

CAMIS, Client Trainer (2017 - 2019)

• Create new client and ongoing training materials for Camis US clients

• Responsible for creating training videos for the Camis 5 software

• Subject matter expert for Help Desk on all aspects of the Camis software

• Travelled around North America to run training sessions for various Camis clients mailto:tom.oldershaw@camis.com

Client Success-Focused ♦ Experienced Teacher ♦ Clear Communicator ♦ Problem SolverSKILLS

EDUCATION Bachelor’s Degree in Linguistics from The University of York, United Kingdom

Currently studying for Master’s in Educational and Instructional Technology from Western Michigan University

1. Client: Michigan State Parks Name: Christa Sturtevant-Good Email: SturtevantC@michigan.gov Phone: 231-861-2703

2. Client: Parks Canada Name: Matt Beland Email: matthew.beland@pc.gc.ca Phone: 250-351-4710

3. Client: Ontario Provincial Parks Name: Nicole Dreyer Email: nicola.dreyer@ontario.ca Phone: 705-772-3085

Kristine Vess-Golden 217 Glenn Street, Suite 301 ♦ Cumberland, Maryland ♦ 21502 EMAIL kristine.vess-golden@camis.com

PROFILE A results driven advocate and goal-oriented management professional with over 26 years of experience in all aspects of project management.

EXPERIENCE CAMIS, Client Account Manager (2021 - present)

♦ Works in a team environment that includes both product and client experts to successfully achieve client goals

♦ Manages client relationships and advocate their needs ♦ Ensures that Camis delivers on contractual obligations ♦ Facilitates software release process with clients and communications ♦ Conducts regular meetings with client ♦ Responsible for all aspects of client relationship management including contract management, change order management, & billing

CAMIS, Call Center Manager (2017 - 2021)

♦ Assisted with recruitment and training of staff ♦ Scheduled call center resources to meet service standards ♦ Established and maintained quality control measures on call center service ♦ Handled escalated customer concerns ♦ Received and managed park operation projects affecting customers ♦ Provided reports on call center performance ♦ Analyzed historical statistics and provided recommendations for improvement

Active Network, Senior Call Center Manager (2015 - 2017)

♦ Responsible for overall operation and management of Federal and State government contracts

♦ Oversaw call center of over 200 employees ♦ Monitored scope of work for each project to ensure compliance is met ♦ Coordinated with Project Manager and supervisors on day to day activities ♦ Responsible for revenue and expense budget

Active Network, Call Center Manager – Central Reservations Service (2003 – 2006, 2009 - 2015)

♦ Oversight of multiple states central reservation service contracts mailto:kvessgolden@gmail.com

♦ Responsible for all aspects of client relationship management including contract management, change order management, billing

♦ Approved staffing levels to ensure contractual obligations are met ♦ Developed revenue and expense budget ♦ Coordinated efforts with corporate locations regarding call sharing and call center development, procedural consistency, and efficiency ♦ Developed project plans to implement new contracts ♦ Responsible for strategic planning to reach short term and long-term business objectives through effective use of technology ♦ Responsible for documentation and updating procedures and business guidelines ♦ Maintained strong communications with all levels of staff and management

Active Network, Operations Manager, Government Services (2006 - 2009)

♦ Same responsibilities as Senior Call Center Manager

Active Network, Operations Manager, Federal Information Center (1998 – 2003)

♦ Responsible for daily operations ♦ Oversaw inbound/outbound call center of 75 people ♦ Responsible for scheduling monitoring attendance, overseeing timesheets, enforcing policies and conducting interviews ♦ Developed annual revenue and expense budgets ♦ Primary liaison for the client including congressional representatives

SKILLS

EDUCATION

1. . Client: Michigan State Parks

Name: Christa Sturtevant-Good

Email: SturtevantC@michigan.gov Phone: 231-861-2703

2. Client: Michigan State Parks

Name: Jeremy Spell

Email: spellj@michigan.gov Phone: 231-420-2632

3. . Client: Wisconsin State Parks

Name: Corrina Regnier

Email: corrina.regnier@wisconsin.gov Phone: (608) 419-6854

Deadline oriented ♦ Analytical ♦ Clear Communicator ♦ Client Satisfaction Driven

Bachelor of Science Business Administration, 1993 Frostburg, MD

Associate of Arts in Business Administration, 1991 Potomac State College

Penny Petrie 130 Research Lane ♦ Guelph Ontario ♦ N1G 5G3 EMAIL penny.petrie@camis.com

PROFILE Over 25 years of customer service experience, 15 of which being in a leadership position. Strong planning, organizational and leadership skills. Adept at working with teams to achieve common goals.

EXPERIENCE Camis (2002 – present)

Manager of Call Centre Operations ♦ Plans, directs, and coordinates the daily call centre functions of Camis and

Camis USA ♦ Provides leadership to the Camis call centre team ♦ Develops departmental goals and objectives ♦ Develops, improves and maintains call centre policies, procedures, and budgets ♦ Conducts short and long-range planning of resources and milestones ♦ Analyzes statistics and provides guidance based on results ♦ Meets with other departments to provide feedback on call centre operations ♦ Sets and follows up on individual and team goals

Call Centre Supervisor ♦ Supported call centre goals and led call centre staff ♦ Led the requirements of staff recruitment, training, reporting, scheduling, monitoring, coaching and employee incentives ♦ Coached and motivated staff ♦ Communicated events and important updates to the team ♦ Handled complex customer complaints and inquiries

Cogeco Cable, New Hire Coach (2002 - 2007) ♦ Conducted coaching sessions with newly trained staff ♦ Monitored progress of new team member statistics and calls ♦ Provided feedback to help motivate staff in achieving sales and service objectives

SKILLS ♦ Leadership ♦ Reporting ♦ Call Centre Processes and Tools ♦ Mentoring♦

EDUCATION University of Guelph, Foundations of Leadership Niagara College of Applied Arts and Technology, Environmental Management University of Guelph, Bachelor of Science, Ecology mailto:penny.petrie@camis.com

Name: Christa Sturtevant-Good

Email: SturtevantC@michigan.gov Phone: 231-861-2703

2. Client: Washington State Parks

Name: Kayce Rodriguez

Email: kayce.rodriguez@parks.wa.gov Phone: 360-902-8672

3. . Client: Ontario Provincial Parks

Name: Nicole Dreyer

Email: nicole.dreyer@ontario.ca Phone: 705-772-3085

Asif Saleem 130 Research Lane Guelph Ontario N1G 5G3 EMAIL asif.saleem@camis.com

PROFILE Confident and experienced Systems and Security Manager with expertise in all aspects of project management - requirement analysis, project scoping, effort estimation, risk analysis and quality management.

EXPERIENCE CAMIS, Systems and Security Manager (2016 - present)

Manage and Lead Systems team members for effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software and related infrastructure.

Architect, and provisioned the cloud infrastructure as Hybrid Cloud. This includes storage, networking, virtual machines, and other system components. Rollout the migration from datacenter environment to the Azure cloud.

Design and implement the High Availability and Disaster Recovery plan for individual system and for the entire site. Ensure that the infrastructure documentation and disaster recovery plans stays current. Prepare and conduct DR test on annual basis.

Ensure PCI security standards are enforced in a meticulous manner to protect and secure IT Infrastructure including Systems, Networks and Data against threats like security breaches, computer viruses or attacks by cyber-criminals. Schedule penetration test to evaluate the efficiency of security measures.

Analyze the reports generated by the monitoring applications to detect unusual patterns of behavior to identify the threat, determine appropriate solution to deal with any threat. Identify trends that might indicate a future risk.

Liaison with Security analyst to review the audit reports from internal and external vulnerability scanner applications. Assess company’s security measures and identify any weak points that might make information systems vulnerable to attack. Prioritize security coverage to ensure that strategically important data receives the highest levels of protection.

Interface with Security Analyst to establish policies for employees training that encourage secure working, explain security risks and demonstrate good practices to protect IT Infrastructure and data.

Interact with team members from Systems and Network as well as the leaders of the business units to solicit their involvement in determining acceptable levels of risk for the organization and to evaluate and implement effective security technologies and architecture.

mailto:asif.saleem@camis.com

Oncidium, Systems Administrator (2013 - 2016)

Design, implementation, management and support of IT infrastructure, virtualization, network hardware devices, software and related services, ensuring that all systems are functioning at their highest capacity.

Implement policies and procedure to comply with CISD, HIPAA, PCI standards. Ensure that all network equipment, windows based servers, workstations and laptops comply with established policies, standards, licensing agreements, and configuration guidelines

Actively involved in cross-functional project teams to assist in problem-solving. Assist Application developer’s teams in technical issues while working with vendors and end-users.

Plan, implement and manage System backup, disaster recovery and business continuity strategies, ensuring that operational level agreements are met and maintained

Participate in technical research and development to enable continuing innovation. Recommend, schedule, test and performs systems improvements, configuration changes and system upgrades.

Interact with vendors in relation to support issues, product enhancements and upgrades as required.

Monitor, manage and troubleshoot servers, network equipment, backup, firewall and event-logs for security, sizing, tuning, capacity planning and system health issues.

Identify and resolve end-user computer hardware, software and communications issue and take appropriate action to resolve issues ensuring data/system integrity in a timely and accurate fashion.

Deployed and maintain help desk system for incident tracking as well for asset/license Management.

Manage Avaya IP office VOIP phone system for day to day user related tasks.

Prepare and update infrastructure documentation, SOP’s and disaster recovery plans.

Propharm, Technical Support Analyst (2007 - 2013)

Interact with new and existing pharmacy owners, analyse requirement, propose/recommend IT equipment and perform installation/upgrades.

Actively involved in hardware and software refresh projects of pharmacies computer systems, network, printers and peripherals

Administration, maintenance and troubleshooting of Servers, Workstations, Hardware, software and all user & computer related issues for about 150 Pharmacies located in Niagara Region.

Administrated and managed active directory, set up network user accounts/permissions, login issue.

Identify computer hardware, software and telecommunications malfunctions and take appropriate action to resolve issues ensuring data/system integrity.

SKILLS Security Operating Systems Disaster Recovery Applications Virtualization Cloud Infrastructure & Migration

EDUCATION University of Karachi, Bachelor of Science Sind Board of Technical Education, Diploma in Computer Science Training includes: VMWare ESXi 5.1, Dell AppAssure, Azure Infrastructure Solution, Office 365 Migration Certifications include: CCNA, MCSE, Network+

1. Client: Michigan State Parks Name: Ross Feldpausch Email: feldpauschR@michigan.gov Phone: 517-284-6078

2. Client: Parks Canada Name: Dion Rodriques Email: dion.rodriques@pc.gc.ca

3. Client: Northwest Territories Parks Name: Mohammad Bhuiyan Email: Mohammad_Bhuiyan@gov.nt.ca Phone:

867-767-9170 Ext. 15344

Marc Dufresne

EMAIL marc.dufresne@camis.com

PROFILE A highly personable, self-motivated professional with over 20 years of experience within the Information Technology sector specifically in the area of Parks & Recreation and Heritage attractions. Able to communicate at all business levels and adapt to all aspects of leading and or participating on project team

EXPERIENCE Camis (2010 – present)

Manager of Field & Corporate Infrastructure ♦ Lead infrastructure activities such as:

o Hardware refreshes o Integrating credit card payment terminals o Primary and Secondary connectivity solutions o Mobility solutions

♦ Subject Matter Expert for all Camis Request for Proposal responses ♦ Project lead for all Client field operations and corporate office hardware ♦ Coordinate all schedules and activities relating to Corporate Desktop maintenance and annual park maintenance visits by Camis staff, including the maintenance of ISP accounts, hardware ordering and shipping, and overall asset management.

♦ Strategic Planning/Business Alignment: Prepare 3-year road to ensure Field Operations and Corporate offices is aligned with the Camis Business strategy

♦ IT Procurement: Lease and Vendor management, Business Case Development

♦ Subject Matter Expert, main escalation point for other Camis departments ♦ Collaborate with Ministry Representatives and Government IT departments to ensure solutions adhere to Payment Card Industry and Government standards

♦ Coordinate all Vendor and Asset management projects

Field Deployment Coordinator ♦ Participated in all projects involving field operations ♦ Coordinated all schedules and activities relating to annual park maintenance visits by Camis staff, including the maintenance of ISP accounts, hardware ordering and shipping, and field asset management

♦ Prepared all field instructions, timelines and coordinates all training activities for staff performing field installations

♦ Prepared park trip procedures and assisted Help Desk Supervisor in preparing park trip workflows mailto:marc.dufresne@camis.com

♦ Managed the process for all vehicle rentals used in field installations ♦ Assist in researching and testing of all new and existing hardware for field implementations ♦ Responsible for connectivity issues escalated by Help Desk

Systems Analyst

♦ Coordinated and participated in the maintenance and administration of all client infrastructures which will include park network infrastructure, database servers, payment processing and imaging

♦ Responsible for Research and Development of all new hardware for the Field and Corporate office environments

♦ Responsible for Research and Development of all software for the Field and Corporate office environments

♦ Active participation in the assessment of site installations, the support and installation of hardware and software for remote park locations

St Lawrence Parks Commission, Systems Officer Level 4 (1997 - 2009)

♦ Managed and designed the Commissions' Data-communications and Telecommunications networks that link all the Commission's parks and attractions across Eastern Ontario

♦ Manage all IT Capital projects ♦ IT Strategic Planning/Business Alignment: Prepare 3 year road to ensure IT is aligned with the Commissions Business strategy ♦ IT Procurement: Lease and Vendor management and Business Cases ♦ Collaborate with Ministry representatives ensuring IT Best Practices, policies and standards for usage and security are implemented ♦ Request for Proposals(RFPs): Prepare technical requirements, review submissions ♦ Implement and Manage Disaster Recovery Plans ♦ Network/System Administration of the Commissions WAN/LAN infrastructure across Eastern Ontario.

SKILLS Strong communicator ♦ Organized ♦ Customer Satisfaction Driven ♦ Project Management

EDUCATION St Lawrence College, Electronic Engineering St Lawrence College, Cisco Academy Levels 1 – 3 Vancouver Island University, Project Management

1. Client: Michigan State Parks Name: Christa Sturtevant-Good Email: SturtevantC@michigan.gov Phone: 231-861-2703

2. Client: Washington State Parks Name: Marty Baxter Email: marty.baxter@parks.wa.gov Phone: 360-949.2201

3. Client: Ontario Provincial Parks Name: Nicole Dreyer

Sara Stanislawski 3100 E Eisenhower Pkwy Suite 100 Ann Arbor Michigan 48108 EMAIL sara.stanislawski@camis.com

PROFILE

EXPERIENCE

SKILLS

EDUCATION

Results driven, trained educator with excellent communication skills and over 5 years of experience implementing training programs.

CAMIS, Product Specialist (2019- present)

♦ Administer and execute the Client Training Program for clients and new Camis hires

♦ Maintain and update primary documentation of the Camis 5 solution working closely with Product Management and Developers

♦ Compile monthly Camis 5 release notes highlighting new additions, updates, and fixes.

♦ Lead product demonstrations

CAMIS, Reservation Agent (Jan 2019 - Sept 2019)

♦ Performed exceptional customer service for phone inquiries regarding reservations at various State Park agencies

♦ Helped customers navigate the website and document software issues experienced

♦ Met performance metrics and adhered to privacy policies

Black Pearl Garden, Garden Manager (2017-2019)

♦ Created and implemented employee training and handbook

♦ Meticulously monitored daily operations of equipment and products

♦ Collaborated with customers regarding orders, delivery, and invoices

♦ Performed in store demonstrations educating customer on microgreens

Wyoming State Parks, Environmental Education Specialist (2014-2016)

♦ Supervised and trained Student Conservation Association interns and volunteers

♦ Interpretive guide for school and public tours

♦ Coordinated community events and led science-based kids camps

Communication ♦ Presentation ♦ Documentation ♦ Detail Oriented

Western Michigan University, Bachelor of Science Geography, 2012 Goshen College, Master of Arts Environmental Education, 2014 mailto:sara.stanislawski@camis.com

Name: Christa Sturtevant-Good

Email: SturtevantC@michigan.gov Phone: 231-861-2703

2. Client: Washington State Parks

Name: Kayce Rodriguez

Email: kayce.rodriguez@parks.wa.gov Phone: 360-902-8672

3. . Client: Wisconsin State Parks

Name: Corrina Regnier

Email: corrina.regnier@wisconsin.gov Phone: (608) 419-6854

Derek White

EMAIL derek.white@camis.com

PROFILE Technical lead focused on delivering quality and accuracy. An organized planner with a meticulous approach to work and strong communication skills.

EXPERIENCE Camis (2008 – present)

Quality Assurance Lead ♦ Coordinates the testing activities of the Quality Assurance team as it relates to software releases ♦ Leads a team of Quality Assurance specialists ♦ Ensures the test environments met required expectations for full functionality testing

Quality Assurance Analyst

♦ Designed test plans, scenarios, and scripts to verify accuracy of the Camis products

♦ Completed Manual and Automated Testing of all Camis products.

♦ Organized client tickets to be included in the UAT release plans

Help Desk Technician

♦ Received and responded to calls from park and corporate staff ♦ Troubleshot queries concerning software WAN/LAN connections, hardware, and user issues ♦ Reported escalated technical issues and generated detailed tickets

SKILLS Process and Workflow ♦ Detail Oriented ♦ Quality Focused

EDUCATION

♦ General Arts and Computer Science Certificate at Fanshawe College ♦ Secondary School Diploma, Centennial CVI ♦ A Crash Course for the First-Time Manager or Supervisor, Fred Pryor Seminars-

CareerTrack ♦ Standard First Aid – CPR A – AED, St. John Ambulance Saint-Jean mailto:derek.white@camis.com

1. Client: Ontario Provincial Parks

Name: Nicole Dreyer

Email: nicole.dreyer@ontario.ca Phone: 705-772-3085

2. Client: Washington State Parks

Name: Kayce Rodriguez

Email: kayce.rodriguez@parks.wa.gov Phone: 360-902-8672

3. . Client: Parks Canada

Name: Matt BBeland

Email: matthew.beland@pc.gc.ca Phone: 250-351-4710

Jenna Hill

EMAIL jenna.hill@camis.com

PROFILE A highly driven and self-motivated lead with over 7 years of experience with the Camis software. Offering a close attention to detail and an organized and expedient approach to client software configuration needs.

EXPERIENCE Camis (2014 – present)

Configuration Lead

♦ Manages large-scale configuration projects including new client onboarding

♦ Coordinates the configuration tasks of the Configuration team as it relates to client requests and timelines

♦ Oversees the workload of the Configuration team ♦ Works with Product Owners and Client Managers to ensure deliverables are meeting scheduled deadlines ♦ Strives for continuous process improvements

Quality Assurance Analyst

♦ Tested software issues resolved by software developers ♦ Led testing activities for both releases and projects ♦ Documented software defects and reported findings to software developers ♦ Collaborated with the development team in setting quality standards for the product ♦ Liaised with clients and client account managers to support User

Acceptance Testing ♦ Accurately communicated the impact of bugs

Reservation Agent

♦ Accepted calls to process reservations, changes and cancellations for various park agencies

♦ Provided information on park availability and camping policies ♦ Assisted customers in navigating the reservation website mailto:jenna.hill@camis.com

♦ Remained polite and professional at all times

University of Guelph (2011 – 2013)

Graduate Research Assistant

♦ Project design and management ♦ Lab and field work ♦ Statistical analysis using SAS ♦ Oral and written presentation of research

SKILLS Technically strong ♦ Detail Oriented ♦ Organized ♦ Client Satisfaction Driven ♦ Excellent Communicator

EDUCATION University of Guelph, Ontario Agricultural College, Dept of Plant Agriculture, Master of Science University of Saskatchewan, College of Agriculture & Bioresources, Bachelor of Science in Agriculture

1. Client: Michigan State Parks Name: Christa Sturtevant-Good Email: SturtevantC@michigan.gov Phone: 231-861-2703

2. Client: Washington State Parks Name: Kayce Rodriguez Email: kayce.rodriguez@parks.wa.gov Phone: 360-902-8672

3. Client: Ontario Provincial Parks Name: Nicole Dreyer

Ian Murray

EMAIL: ian.murray@camis.com

PROFILE Product Leader with comprehensive knowledge of the Camis solution, extensive knowledge of industry trends, and 13 years of experience advising client project teams, field staff, and visitors on technical and business issues.

EXPERIENCE Product Management (2018 – present) ♦ Successfully implemented dozens of features across the full breadth of the

Camis solution, including booking management, retail sales and inventory management, payment management, reporting, and financial reconciliation

♦ Managed Product Managers embedded in Product teams serving all product functional areas, including visitor-facing, field staff-facing, and client project team-facing functions

♦ Worked closely with client project teams to identify, define, prioritize, and resolve key issues facing client organizations

Visitor and Field Staff Support (2011 – 2018) ♦ Successfully resolved thousands of requests for technical and customer service support from visitors, field staff, and client project teams.

♦ Managed teams in Camis’s Call Centre (visitor support) and Help Desk (field staff and client project team support).

♦ Created processes and administered tools to improve support request outcomes across Camis’s service organization.

SKILLS Leadership ♦ Product Strategy ♦ Detail Oriented ♦ Excellent Communicator

EDUCATION Certified Scrum Product Owner, Certificate, ScrumAlliance, 2023

Data Analytics For Behavioural Insights, Certificate, University of Waterloo, 2023

1. Client: Michigan State Parks Name: Deb Leisner Email: leisnerd@michigan.gov Phone: (906) 241-0214

2. Client: Parks Canada Name: Matt Beland Email: matthew.beland@pc.gc.ca Phone: 250-351-4710

3. Client: Ontario Provincial Parks Name: Nicole Dreyer

Marc Gardiner 130 Research Lane Guelph Ontario N1G 5G3 EMAIL marc.gardiner@camis.com

PROFILE Experienced Director Software Engineering with a demonstrated history of working in the information technology and services industry. Strong engineering professional skilled in Agile Methodologies, User Interface Design, DevOps, Databases, and Software Design.

EXPERIENCE CAMIS (2008 – present)

Director of Software Engineering

Oversees the planning and execution of all software development projects

Conducts resource planning, team management and continuous process improvements

Drives software engineering team to provide on time delivery of quality products

Manages completions of short and long-term goals by setting standards across the software team

Develops product roadmaps in collaboration with product managers and software architects

Produces software development schedules and release plans to realize product goals

Monitors and reports status of review designs, coding, and unit testing

Development Team Lead

Developed a multi-tiered, distributed database reservation system for use in regional, provincial, state and national parks organizations

Mentored new developers

Assisted the Software Architect in application design

Worked with developers to specify product requirements and clarify customer requirements

Led feature development and support across the Camis software platforms

Worked in collaboration with the development team to design appropriate technical solutions consistent with development standards and guidelines

Software Developer

Implemented new features and improvements to an existing reservation system

Reproduced, isolated and fixed a wide array of software bugs

Worked independently and in collaboration with peers in designing appropriate technical solutions mailto:marc.gardiner@camis.com

Installed hardware and software for clients on-site

Acted as Development Department contact for the Support Team

SKILLS User Interface Design Agile Methodologies Team Leadership JAVA C# SQL Software Processes and Tools Performance Coaching

EDUCATION University of Guelph, Bachelor of Science, Honours Computing and Information Science, Cognitive Neuropsychology Minor, 2008

1. Client: Michigan State Parks

Name: Christa Sturtevant-Good

Email: SturtevantC@michigan.gov Phone: 231-861-2703

2. Client: Parks Canada

Name: Matt BBeland

Email: matthew.beland@pc.gc.ca Phone: 250-351-4710

3. Client: Parks New Brunswick

Name: Josh Tompkins

Email: josh.tompkins@gnb.ca Phone: (506)238-4379

Dan Garofalo

EMAIL dan.garofalo@camis.com

PROFILE Technical, people, and project leader with strong communication and organizational skills. Ability to motivate staff to exceed deliverables and provide enhancements that meet and exceed client expectations.

EXPERIENCE Camis (2011 – present)

Vice President of Business Development ♦ Plan, direct and coordinate Client Success initiatives through direct and indirect reports.

♦ Develop and build upon client relationships to understand their business needs ♦ Understanding and acting upon industry trends ♦ Develop programs to ensure clients are using existing features to their full capacity and are aware of new developments ♦ Develop and execute the market strategy for Camis.

♦ Oversee at a high level, all new contract implementations.

♦ Escalation point for client concerns.

Director, Product Delivery ♦ Responsible for owning the planning and coordination of all phases and activities involved in a Camis software release.

♦ Managed risk and resolve issues that affect release scope, schedule and quality ♦ Measured and monitored software release progress to meet or exceed expectations ♦ Responsible for monitoring the production system environment ♦ Coordinated development and testing activities to ensure quality product is delivered.

♦ Conducted release readiness reviews and milestone reviews as needed ♦ Responsible for the Quality Assurance and DevOps teams.

Quality Assurance Team Lead ♦ Coordinated the testing activities of the Quality Assurance team as it relates to software releases ♦ Lead a team of Quality Assurance specialists ♦ Ensured the test environments met required expectations for full functionality testing mailto:dan.garofalo@camis.com

Quality Assurance Analyst ♦ Design test plans, scenarios and scripts to verify accuracy of the Camis products ♦ Completed Manual and Automated Testing of all Camis products.

♦ Organized client tickets to be included in the UAT release plans

Help Desk Technician ♦ Received and responded to calls from park and corporate staff ♦ Troubleshot queries concerning software WAN/LAN connections, hardware, and user issues ♦ Reported escalated technical issues and generated detailed tickets

SKILLS Leadership ♦ Process and Workflow ♦ Detail Oriented ♦ Quality Focused

EDUCATION

Cornell University, Executive Leadership, 2021 York University, Negotiating Influentially, 2017 Niagara College, International Business Management 2009 Brock University, Bachelor of Arts – Human Geography 2008

Client References

1. Client: Michigan State Parks

Name: Christa Sturtevant-Good

Email: SturtevantC@michigan.gov Phone: 231-861-2703

2. Client: Parks Canada

Name: Marie-Helene Brisson

Email: marie-helene.brisson@pc.gc.ca Phone: 613-797-2730

3. Client: Ontario Provincial Parks

Name: Nicole Dreyer

Email: nicola.dreyer@ontario.ca Phone: 705-772-3085

Appendix B – Reports

CAMIS REPORTS

Camis Inc. Reports Appendix

Table of Contents Operational Reports

Arrivals

Campground Log

Remote Activity Report

Departures

Available Resources Dashboard

Closure Dashboard

Closure Report

Closure Conflict Report

Outstanding Arrivals Report

Site Occupancy Report

Turnover Report

Vehicle Report

Weekly Park Occupancy Report

Sales Reports

Inventory Management Report

Product Sales Report

Product Dashboard

Fulfillment

Sale Data:

Inventory History:

Serialized Stock Reports

Serialized Stock Certification Report

Serialized Stock Global Inventory Report

Serialized Stock Operator Assignment Report

Serialized Stock Permit Assignment Report

Serialized Stock Reconciliation Report

Unassigned Serialized Stock Report

Financial Reports

Bank Deposit Report

Reconciliation Dashboard

Period Recognition

Revenue Transfer Dashboard

Cheque Refunds

Fee Modifications Report

Gift Card Dashboard

Income Distribution Report

Income Sources Report

Activity Detail Dashboard

Shift Reports

Shift Summary Report

Fee Modifications Report

Transaction Detail Report

Advanced Reports

Bookings

Customer Sales Trends

Discount Rate Impact

Key Performance Indicators (KPIs) Dashboard

Booking Activity

Cancellation

Certified Shifts

Check-In Volume

Completed Bank Deposits

Contact List

Corrected Shifts

Deferred Revenue

Fee Modifications

Global Occupancy

Income Distribution

Income Sources

Income Summary

Operator Cash Discrepancy

Operator Payment Summary

Payment Summary

Permit Activity

Product Sales

Reservation Activity

Site Occupancy

Swimming Lesson Registration

Tax Report

Undeposited Shifts

Visitation

Camis Solution Standard Reports The Camis solution comes equipped with numerous built-in standard reports. The reports are categorized into Operational, Sales, Financial, Shift, and Advanced Reports. All reports can be sorted and filtered in numerous ways to ensure they are useful to the user and can be printed and exported into common formats such as PDF, Word, Excel, and CSV. Furthermore, our Advanced Reports can be exported into PowerPoint format or as an image to be used as part of an executive presentation. In addition to our standard reports, Camis excels at creating custom reports that meet organizational needs that are not covered by our existing standard reports.

Operational Reports Operational reports are generally used at the park level for day-to-day campground management. They assist park staff in planning, scheduling, and park maintenance.

Arrivals The Arrivals dashboard generates a list of all reservations scheduled to arrive within the selected time period and have not been registered as permits. Late arrival reservations (i.e. active reservations scheduled to arrive on an earlier date but have not been registered) can be optionally included in the report results.

The Arrivals report is designed to assist users when planning their daily check-in procedures, as well as provide information concerning potential no-show reservations. The report can be printed, exported to PDF or CSV, and used as a daily reference, which can be useful in the case of a power outage or hardware failure. The booking category filter allows park staff to limit the report to specific booking types – for example Camp-Easy. They can also choose to include bookings that move sites (split stay bookings) and bookings created as part of a group hold. The column filters allow even greater control over what is displayed and allows users to narrow down their report to exactly what they need.

Campground Log The Campground Log dashboard can generate a list of every occupied site in a park, vacant site in a park, or a combination of both within a selected time period. The Campground Log is designed to assist users with quickly determining the general state of their park. The booking category filter allows park staff to limit the report to specific booking types – for example Camp-Easy. They can also choose to include Associated Permits such as Entry Permits, display closures, or filter to only bookings created as part of a group hold.

The column filters allow even greater control over what is displayed and allows users to narrow down their report to exactly what they need.

Remote Activity Report The Remote Activity Report generates a list of permits issued through sales channels other than the park (i.e. yellow phone permits or check-ins and permits that are automatically checked in). The report can be run for three different time periods: the last 12 hours, the last 24 hours, and the last 48 hours, with any permits that have had activity within the selected time frame appearing in the report results. Critical details for each permit will be displayed in the report results, including the registered occupant, vehicle information, and status of payments for the permit. The report will also dynamically display any unique rates or pass information that may have been collected with the permit (provided the location offers discount rates or passes).

The Remote Activity Report is designed to support users at locations where permits are issued through other channels, and can be printed by park staff to use as a cross-reference when welcoming new arrivals, checking vehicles and discount passes, and collecting any outstanding balances from customers who may not have paid when entering the park.

Departures The Departures Report generates a list of permits and reservations scheduled to depart the park within the selected time period. The report is designed to assist users when planning their daily check-out procedures.

The report can be printed, exported to PDF or CSV, and used as a daily reference, which can be useful in the case of a power outage or hardware failure. The booking category filter allows park staff to limit the report to specific booking types – for example Camp-Easy. They can also choose to include bookings that move sites (split stay bookings). The column filters allow even greater control over what is displayed and allows users to narrow down their report to exactly what they need.

Available Resources Dashboard The Available Resources Dashboard provides a listing of available sites in the selected time period. This report can be printed and posted publicly or provided to a walk-in or first come first serve (FCFS) customer to help them find an appropriate site. The report provides information about how many nights the site is available, as well as the service level and type where appropriate. It can be filtered to a specific booking category and can be printed or exported to CSV or PDF.

Closure Dashboard The Closure Dashboard allows users to create, modify, and view closures. It also acts as a reporting interface to easily let users see existing closures, dates of the closures and sites that are closed, as well as any conflicts.

Closure Report The Closure Report generates a list of active closures in a park within the selected time period. The Closure Report is designed to efficiently inform users of closed sites or resources within their park and can be printed and publicly posted to inform customers of sites unsuitable for camping.

Closure Conflict Report The Closure Conflict Report will generate a list of permits and reservations that share a site with an active closure in the Camis solution. The Closure Conflict Report list is designed to assist users when dealing with unexpected closures, helps to ensure that all affected customers are contacted, and necessary changes are made to their bookings.

Outstanding Arrivals Report The Outstanding Arrivals Report generates a list of reservations scheduled to arrive on the current date and have not been registered as permits. Late arrival reservations (i.e. active reservations that were scheduled to arrive on an earlier date but have not been registered) will also be included in the report results. The Outstanding Arrivals Report is designed to inform late-arriving customers of their allocated sites. The report is formatted to include a minimal amount of personal customer information so that it can be publicly posted while still protecting customer privacy.

Site Occupancy Report The Site Occupancy Report generates a summary of the occupancy of individual resources within a selected date range. It is designed to help users analyze their park's visitation and occupancy trends to see which sites are the busiest or most popular. When the report is run, resource information will be broken down in the following sections:

• Total: The number of nights included in the report results, based on the selected date range. When the report is used to review day-use facilities, the columns will reflect the number of days instead of nights.

• Closed: The number of nights/days within the date range where the displayed resource was either outside of its operating dates or had an active closure. If a resource is closed/non-operational and also has either a permit or reservation it will not be counted in the "Closed" total.

• Available: The number of nights/days within the date range where the displayed resource was open (i.e. not closed) and available for bookings (i.e. within its operating dates) but did not have an assigned permit or reservation.

• Occupied: The number of nights/days within the date range where the displayed resource had an assigned permit or reservation.

• Occupancy %: The percentage of time when the displayed resource is occupied during the selected date range (based on the "Occupied" total divided by the “Available" total).

Turnover Report The Turnover Report generates a list of every resource within a park with bookings scheduled to arrive and/or depart on a selected date or date range. The report will also indicate any instances where a departure is immediately followed by an arrival on the same day (i.e. a "turnover"). The Turnover Report is designed to help users when completing resource maintenance, cleaning, or during repairs, as it allows them to see when (and for how long) a resource will be occupied or vacant. It is particularly useful for roofed accommodations that may require regular cleaning or restocking.

Users can set the report to include only specific types of resources or specific resource locations, and the report can also be run using one of two view options:

• The Daily view will list the arrivals, departures, and turnovers for a single selected start date. This version of the report is designed for users to print off and take with them as they complete cleaning or repairs.

• The Weekly view will list the arrivals, departures, and turnovers for the selected start date and the following six days. This version of the report is designed for users to review when the next opportunity may be to complete more thorough cleaning or repairs.

Vehicle Report The Vehicle Report generates a list of every vehicle approved to stay overnight within the selected time period. Any vehicle recorded on a camping permit created or registered in Camis will be included in the report results. Vehicles recorded when certain products are sold in Camis will also be included in the report results; the product must require a vehicle license plate, specific dates, and be an associated booking for the vehicle information to be included in the report results. The Vehicle Report is designed to assist users when completing vehicle inspections in the park to verify that every vehicle currently in the park has been approved and accounted for.

Weekly Park Occupancy Report The Weekly Park Occupancy Report generates a summary of occupancy statistics for every resource within a park during a selected week. The Weekly Park Occupancy Report is designed to help users analyze their park's visitation and occupancy trends to see which dates or resource types are the busiest. When the report is run, resource information will be broken down in the following sections:

• Total: The total number of park resources within the specific category (e.g. campsite, roofed, etc.)

• Occupied: The number of park resources within the specific category with a permit or reservation for a specific date.

• Closed: The number of park resources within the specific category outside of their operating dates or with an active closure during each date. If a resource is closed/non-operational and has either a permit or reservation it will only be considered an "occupied" resource and will not be included in the "closed" list.

• Available: The number of park resources within the specific category with operating dates within the specific date range. Resources occupied by a permit or reservation will be included in the available count, and resources that are closed will not be included. If a resource has both a closure and a permit or reservation it will be included in the available count.

• Occupancy Rate: The percentage of available park resources within the specific category that were occupied during each date.

Sales Reports Our comprehensive sales reports provide detailed information on sale transactions, inventory levels, and serialized stock assignments.

Inventory Management Report The Inventory Management Report generates a list of every product configured to record inventory in the Camis solution at a specific location, as well as the current quantity of each product on hand at the location (based on the records maintained in Camis). The report will not include any products that use the serialized stock functionality in the Camis solution. The Inventory Management Report is designed to help users track the current product inventory levels at their location and is particularly useful when reviewing inventory away from the computer (e.g. reviewing inventory in storage, etc.). Users can easily print copies of the Inventory Management Report to have a record when they do not have access to Camis.

Product Sales Report The Product Sales Report generates a list of the products sold or refunded at a specific location using the Sale feature in Camis within a selected date range. When the report is run with the Summary view type selected, the results will display the total revenue collected from each type of product sold (e.g. all "Firewood" sold will be grouped into a single line, etc.).