6909 Z1 Attachment 6 - FUN RTM 07112024.pdf

Attachment 6 Requirements Traceability Matrix (RTM)

Request for Proposal 6909 Z1

Bidder Name: _______________________________

Each of the items in the Requirements Traceability Matrix (RTM) table below requires a response of one of the following options: “Yes”, “Customization required “, “No”, and “Alternate”. Bidders must respond to the RTM using the matrix format provided and should not change the order or number of the requirements.

The RTM should indicate how the bidder intends to comply with the requirement. It is not sufficient for the bidder to simply state that it intends to meet the requirements of the RFP. The Commission will consider any such response to the requirements in this RFP to be non-responsive. The narrative should provide the Commission with sufficient information to differentiate the bidder’s functional, technical, and financial solutions from other bidders’ solutions.

Explain each response and describe how the proposed solution meets each requirement, providing at least the current features and processes.

Only one box may be checked per requirement. If Oral Interviews/Presentations and/or Demonstrations are requested, bidder may be asked to demonstrate each item marked as “Yes”, “Customization Required “, or “Alternate”.

The Bidder Response box should be completed if the response to the requirement is “Yes”, “Customization required”, or “Alternate”. Bidders may also use it with “No” responses if desired. Bidders must provide a response directly in the matrix, using as much space as needed. Below is a brief definition of each response option. Bidders should carefully read the response definitions as these responses, as well as the entire response to this RFP, will become part of any resulting contract with the awarded contractor.

Yes Yes, requirement is met and demonstrable in the current release of the product(s) proposed in the bidder’s response to this RFP, without manipulation of fields, forms, or the need to add fields or tables to the system.

Customization Required

The requirement is not completely met by the product(s) included in the proposed solution but can be met with some customization. Bidder should indicate whether the requirement can be met by the go-live date and describe any other specifics that will aid in evaluation.

No No, the requirement is not or cannot be met by the product(s) included in the proposed solution. A response of “No” to a requirement does not eliminate the bidder’s proposal from consideration.

Alternate The “Alternate” option is appropriate when a requirement is in the process of being developed, but not implemented.

General Statement of Requirements The State of Nebraska (State), Nebraska Game and Parks Commission (NGPC), is seeking a qualified Contractor to provide a statewide, Web-Based State Park Reservation System that provides for reservations and registrations, group functions capabilities, Customer Communication Management (CCM), professional call center, Point of Sale (POS), and revenue management system that must support all existing business processes.

Bidder must describe, and provide screen shots when applicable, to show the structure, functions, and processes of the proposed Web-Based State Park Reservation system.

FUN # 001 Customer Profile Yes Customization Required No Alternate

FUN-001

Section VI

Describe the system's Customer profile and the data it collects.

Reference Attachment 3 for minimum required fields.

Bidder Response:

FUN # 002 Customer Profile Yes Customization

FUN-002

Describe the process for a customer to edit their profile.

FUN # Customer Profile Yes Customization

FUN-003

Describe the process for NGPC staff to edit a customer’s profile.

Required No Alternate

FUN-004

Describe the process of assigning a unique identification number to the customer.

FUN-005

Describe how the password is reset for the customer’s profile:

a. By the customer

b. By NGPC’s administration

FUN-006

Describe how the system verifies USPS mailing addresses including address lookup verification.

FUN-007

Describe how the system flags or identifies specific customer groups such as Standard or Tax Exempt.

FUN # Public Website Reservation Processing Yes Customization Required No Alternate

FUN-008

Section VI

Describe how the system uses real-time updating of availability information in the database to prevent double booking or loss of reservations.

FUN-009

Section VI

Describe how the system allows guests to search for facilities based on description and availability of reservable units.

FUN-010

Section VI

Describe how the system displays a narrative about each park and its activities, including the ability to display multiple high-quality pictures or videos.

FUN-011

Section VI

Describe how the system allows the reservation of specific unit(s) including multiple units in a single transaction as allowed by NGPC business rules.

Required No Alternate

FUN-012

Section VI

Describe how the system generates a unique identification number for each reservation.

FUN-013

Section VI

Describe how the system generates customizable email confirmations for all reservations for the following actions:

a. a new reservation is made.

b. a reservation is modified or transferred.

c. an accounts receivable transaction is made.

FUN-014

Section VI

Describe how the system notifies a customer who is unsuccessful in making a reservation through the website because of established business rules and the reason why the reservation could not be completed.

Required No Alternate

FUN-015

Section VI

Describe how the system provides the ability to “bookmark” or “favorite” sites and/or facilities to allow customers to save the site and facility information to their profile.

FUN-016

Section VI

Describe how the system provides a waitlist function.

FUN-017

Section VI

Describe how the system provides a lottery function.

FUN-018

Section VI

Describe how the system provides an accurate, detailed, interactive color map of the campground/cabin areas.

Required No Alternate

FUN-019

Section VI

Describe how the system provides enlargements to show specific features on a park map, such as campground loops or cabin loops including in the site number and vital site information such as length of camping unit, amperage available, shade quality and site photos.

FUN-020

Section VI

Describe how the system allows for the purchase of merchandise such as a t-shirt, firewood, or park permits in the cart along with reservation and the fulfillment process.

FUN-021

Section VI

Describe how the system allows the customer the functionality to review profile information including previous purchase history and account balances.

Required No Alternate

FUN-022

Section VI

Describe how the system allows the application of discounts or promotional codes.

FUN-023

Section VI

Describe how the system provides a site feature to promote short-notice availability of reservable facilities.

FUN-024

Section VI

Describe how the system provides website banners or other pop-up notifications to provide facility information.

FUN-025

Section VI

Describe how the system provides rule/regulation acknowledgment before allowing a customer to check out.

Required No Alternate

FUN-026

Section VI

Describe how the system provides the ability to submit a donation to NGPC upon checkout.

FUN # Field Location Reservations and Registrations Yes Customization

FUN-027

Section VI

Describe how the system provides for some portion of each location’s reservable facilities or facility type(s) to be reservable only by each field location, not reservable from the call center or public reservation website.

FUN-028

Section VI

Describe how the system allows backdating of arrival date for walk-in guests who arrive after the park office is closed and register the following day.

FUN-029

Section VI

Describe how the system allows staff to search for an existing customer profile or create a customer profile (if not already in existence) for walk-in guests.

FUN-030

Section VI

Describe how the system allows check-in of guests.

FUN-031

Section VI

Describe how the system allows the check-in of multiple sites in a single transaction.

FUN-032

Section VI

Describe how the system allows the check-out of guests including multiple sites in a single transaction.

FUN-033

Section VI

Describe the number of steps required for staff to complete each of the following actions:

a. reservation steps

b. registration steps

c. point of sale (POS) purchase

Required No Alternate

FUN-034

Section VI

Describe how the system updates units as reserved when reservations or registrations are made.

FUN-035

Section VI

Describe how the system allows staff to adjust fees on reservations and registrations.

FUN-036

Section VI

Describe how the system sends a confirmation of a new, modified, or canceled reservation and generates receipts.

FUN-037

Section VI

Describe how the system generates guest registration forms.

Required No Alternate

FUN-038

Section VI

Describe how the system retains historical information about reservations and profiles made in the field and how history and profiles are viewed.

FUN-039

Section VI

Describe how the system allows staff to cancel reservations and registrations with the appropriate penalties assessed.

FUN-040

Section VI

Describe how the system allows field staff to void:

a. Reservations

b. Registrations

c. POS Sales

FUN-041

Section VI

Describe how the system allows authorized staff the ability to place a closure or hold on a site.

Required No Alternate

FUN-042

Section VI

Describe how the system allows authorized staff to override business rules or policies and describe the comprehensive audit trail for overrides.

FUN-043

Section VI

Describe how the system allows authorized NGPC staff define and report on key performance indicators (KPIs) using system data for real-time dashboard reporting.

FUN-044

Section VI

Describe how the system provides training materials and support for field location reservations and registrations including online manuals, videos, and staffed support via live chat or phone.

Required No Alternate

FUN-045

Section VI

Describe how the system allows staff to deliver direct customer communications across multiple channels such as email and SMS text.

FUN-046

Section VI

Describe how the system provides for the management of cash drawers, including opening, closing, balancing, adjusting, and depositing revenue, following best practices for cash management at over-the-counter locations.

FUN # Call Center Yes Customization

FUN-047

Section VI

Describe how the system allows for monitoring of call length.

FUN-048

Section VI

Describe how the system reports on the number of calls per operator.

Required No Alternate

FUN-049

Section VI

Describe how the system allows the ability to book sites at all locations through a call center module. Include inventory availability views for all areas and access to park/campground maps.

FUN-050

Section VI

Describe how the system tracks calls not resulting in a reservation based on the following inquiry types:

a. Inside Minimum Window Request

b. Outside Maximum Window Request

c. Confirmation Letter Request

d. Facility Info Request

e. No Reservable Inventory Available

f. Availability Found No Reservation Made

g. Called to Verify Existing Reservation

h. Other

FUN-051

Section VI

Describe how your facilities or work-at-home Call Center agents provide reservation services to customers.

Required No Alternate

FUN-052

Section VI

Describe your call center's key performance indicators (KPIs) related to customer satisfaction and service quality. Include recent performance reports or statistics illustrating customer satisfaction levels.

FUN-053

Section VI

Describe the frequency of training sessions for call center staff and elaborate on the content covered in these programs. Detail the topics addressed, including park operations, customer service, and any other relevant areas.

FUN-054

Section VI

Describe the system’s resources, tools, and mediums utilized during training sessions to enhance learning and skill development among staff members.

Required No Alternate

FUN-055

Section VI

Describe how the system tracks the time it takes to answer support calls, the type of support calls received, and the time it takes to resolve all issues. Provide analytics regarding support call volume, answer times, response times, resolution rate, abandonment rate, etc.

FUN-056

Section VI

Describe the system’s option for multilingual support.

FUN-057

Section VI

Describe bidder’s call center operating hours.

FUN # Self Service Kiosks Yes Customization Required No Alternate

FUN-058

Section VI

Describe whether the kiosk solution uses a proprietary kiosk model or integrates with existing kiosk systems. Detail the range of services the kiosk solution offers and how it interfaces with the system, including services such as camping registration, park entry permit purchases, and any other relevant offerings.

FUN # Group Function Booking Managements Yes Customization

FUN-059

Section VI

Describe the system’s ability to create a group/organization profile, including red flag alerts viewed by staff when making a reservation.

FUN # Group Function Booking Managements Yes Customization Required No Alternate

FUN-060

Section VI

Describe the system’s ability to allow a group event to be planned and reserved, similar to events held in hotels and conference centers to include the ability to:

a. allow a unit to be part of a Group Event to be separated from the Group Event and transferred to an individual reservation and recalculate the Event’s new balance.

b. send a confirmation to the primary occupant rather than the original customer who made the reservation.

c. assign and track occupants of units in a group reservation.

d. facilitate invoicing at a later date.

e. allow changes to, or cancellation of, an entire reservation, or part of a reservation.

FUN # Marina and Slip Management Yes Customization

FUN-061

Section VI

Describe the system’s ability to allow customers to create accounts and maintain profiles with personal information, contact details, and boat information (boat name, length, width, depth, registration number, and captain).

Required No Alternate

FUN-062

Section VI

Describe the system’s ability to reserve daily slips online for a specific date or a range of dates.

FUN-063

Section VI

Describe how customers are placed on the waitlist and the criteria determining their position. Provide insights into whether the list operates on a first-come, first-served basis, or if there are other factors influencing the waitlist sequence.

FUN-064

Section VI

Describe how the system allows customers to access their lease details through their profiles.

FUN-065

Section VI

Describe how the system allows customers to opt for dock boxes and specify the rental duration.

Required No Alternate

FUN-066

Section VI

Describe the tools and functionalities available to staff for efficient oversight and control of lease allocations and waitlist management.

FUN-067

Section VI

Describe the system’s ability to maintain a comprehensive database of slips with details such as availability, size, location, and any specific amenities.

FUN-068

Section VI

Describe how the system calculates and includes dock box fees in the payment process when dock boxes are added to the customer's order.

FUN-069

Section VI

Describe the system’s ability to send automated email notifications to customers for reservation confirmations, lease renewals, waitlist updates, etc.

FUN-070

Section VI

Describe the system’s ability to support easy communication between marina staff and customers if they have any queries or special requests.

FUN # Administrative Functions Yes Customization

FUN-071

Section VI

Describe the system's capability to facilitate authorized NGPC personnel, including higher-level administrative staff and designated support desk members, to reset passwords for other NGPC system users. Highlight the process, security measures, and protocols in place for password resets to ensure data confidentiality and integrity.

FUN-072

Section VI

Describe how the system allows NGPC administration to enable and disable user accounts in real-time. Provide details on the administrative controls and procedures used to manage user access privileges effectively.

Required No Alternate

FUN-073

Section VI

Describe the system’s ability to automatically disable user accounts following a set period of inactivity (for example 30 days of inactivity). Describe the processes and automated triggers implemented for the automatic account disabling feature to ensure system security and compliance.

FUN-074

Section VI

Describe the system’s ability to manage user permissions and explain how the system allows authorized users with administrative access to maintain and manage the permissions.

FUN-075

Section VI

Provide a report from the system that displays the name and role of each user and include indicators for the status active or inactive with dates of activity. Additionally, describe how the system tracks and displays the last login date of each user.

Required No Alternate

FUN-076

Section VI

Describe the system’s ability to allow authorized users to access a comprehensive action log report detailing all system activities. This report should include, at a minimum, specific action performed, user who initiated the action, location or IP address from which the action was performed, and timestamp indicating when the action occurred.

FUN-077

Section VI

Describe how the system allows users with administrative access to merge a duplicate profile.

FUN-078

Section VI

Describe how the system automatically calculates and accounts for sales and lodging tax and correctly applies it to NGPC products and services in compliance with Nebraska tax regulations.

Required No Alternate

FUN-079

Section VI

Describe how the system ensures the reporting includes vital information such as the report name, date of generation, and timestamp.

FUN-080

Section VI

Describe the system’s flexibility in configuring the display of financial, statistical, or demographic data and level of customization available to users.

FUN-081

Section VI

Describe the system’s ability to enable the definition and reporting of key performance indicators (KPIs) using real-time data.

FUN-082

Section VI

Describe the ability to manage facility and site attributes to ensure accurate descriptions and amenities offered.

Required No Alternate

FUN-083

Section VI

Describe the ability to designate holding places (spacers) at the beginning and end of reservations, enabling users to accommodate vacant days between reservations for specific facilities.

FUN-084

Section VI

Describe the ability to provide for site specific and site standard reservations by location, facility type or facility.

FUN-085

Section VI

Configure reservation inventory to allocate a portion of each location’s reservable facilities by resale location: call center, public website, park location.

FUN-086

Section VI

Describe the system’s ability to rent facilities for various periods: nightly, daily, and hourly.

Required No Alternate

FUN-087

Section VI

Show how to configure a minimum stay requirement to include:

dates, number of days, weeks, or hours.

FUN-088

Section VI

Describe the ability to set up a taxable or nontaxable item.

FUN-089

Section VI

Describe the setup of a revenue account codes: allocate the POS price of an item across multiple account codes.

FUN-090

Section VI

Describe the setup of pricing: including fixed prices (price configured in the system by NGPC) and variable prices (price set at time of sale).

Required No Alternate

FUN-091

Section VI

Describe the setup of a configurable time frame within which an item is allowed to be returned or refunded (return period).

FUN-092

Section VI

Describe the system’s ability to provide for reports of products sold by day and location.

FUN-093

Section VI

Describe how the system tracks and reports the inventory value per retail product at a specific location (such as a park) and across locations (such as region or statewide) in real time.

Include actions related to the product inventory (such as purchases, sales, returns, spoilage, etc.).

Required No Alternate

FUN-094

Section VI

Describe the inventory reconciliation process. Please include, at a minimum: entry of a physical count, report that shows the differences between the system and the physical count, adjustments, modification, and resolution.

FUN-095

Section VI

Describe the ability to run an automated process to batch manage overdue check outs and check ins up to the date specified.

FUN # Customer Communication Management Yes Customization

FUN-096

Section VI

Demonstrate the system's automated and Ad hoc messaging, that aligns with agency graphic identity and branding.

Attachment 7 - Brand Guide.

Required No Alternate

FUN-097

Section VI

Describe the system’s ability to facilitate customer communication including but not limited to:

increasing sales; customer satisfaction and retention; targeted marketing of customers for special events and services; support NGPC in Recruitment, Retention, and Reactivation (R3); and emergency or closure notifications.

FUN-098

Section VI

Describe the ability to track customer actions by demographics and contact information.

FUN-099

Section VI

Describe preset and ad-hoc reporting tools.

Required No Alternate

FUN-100

Section VI

Describe the system’s ability to provide customizable HTML and/or text and email messages. Including but not limited to:

onboarding a customer, cart abandonment, upselling, auto-message email communications to customers based on transaction dates, and personalized content to customers for upsells and cross-promotions.

FUN-101

Section VI

Describe the system’s ability to provide API web services and other means of custom integration with other systems such as accessing NGPC’s Permit Licensing system, website, event calendar, email communications platform or others.

FUN-102

Section VI

Describe the system’s capability to create automated campaigns based on customer actions or inaction. Explain how the system addresses the specific campaign requirements such as renewing park permits, follow-up on marketing campaign inquiries, offering reservation opportunities, last-minute park vacancies, and upselling activities for current reservations.

FUN-103

Section VI

Describe how the system establishes and measures key performance indicators, encompassing metrics like revenue, customer numbers, recruitment rates, and retention rates.

Provide insights into the system's ability to track and analyze these KPIs effectively.

FUN-104

Section VI

Describe the system’s capabilities to: Measure incoming web traffic sources; Integrate with analytical tools; Track visits and call-to-action engagement; Monitor call-to-action conversions such as reservation confirmations or account creations; Track login/logout, customer session duration, and time between visits; Monitor bounce rates and respond to cart abandonment effectively.

FUN # POS/Merchandise Processing Yes Customization

FUN-105

Section VI

Describe the offline POS cash and check sales, and how it stores information when the online system is temporarily unavailable.

FUN-106

Section VI

Describe the system’s ability to calculate the total cost for POS items, including or excluding tax for the location of the sale.

FUN-107

Section VI

Describe the system’s functionality to generate itemized receipts, ensuring each POS item is individually listed with specific quantities.

FUN-108

Section VI

Describe how the system provides a designated space on guest receipts for customers to input tip amounts.

FUN-109

Section VI

Describe the functionality enabling cashiers to enter tip amounts and charge the guest's credit card accordingly.

Required No Alternate

FUN-110

Section VI

Describe the system’s ability to accumulate tip totals, associating them with specific park staff IDs. Describe the tracking mechanism ensuring proper allocation and payment of collected tips to the respective individuals.

FUN-111

Section VI

Describe the system’s ability to provide a void option to remove a POS item from a purchase or account in case of error.

FUN-112

Section VI

Describe the system’s ability to display the cost of the selected item.

FUN-113

Section VI

Describe the system’s ability to allow park staff to enter a discount changing the price for specified items.

Required No Alternate

FUN-114

Section VI

Describe the system’s ability to allow sales to either a generic customer profile or allow assignment to an existing customer profile.

FUN-115

Section VI

Describe the system’s ability to allow grouping of items, including reservable unit(s), to sell as one package with the appropriate accounting codes for each item.

FUN-116

Section VI

Describe the system’s ability to allow park staff with the appropriate authority to add, edit, or delete all necessary data for POS items.

FUN-117

Section VI

Describe the system’s ability to create one POS item and assign it to multiple locations.

Required No Alternate

FUN-118

Section VI

Describe the system’s ability to display a quick menu of most sold items configurable per station.

FUN-119

Section VI

Describe the system’s resale inventory tracking module. At a minimum, the module should track resale inventory received, sold, and adjusted as well as the cost, revenue, and profit of all resale items.

FUN-120

Section VI

Describe the system’s ability to provide customer-specific marketing being tailored to identified customer purchase patterns.

FUN-121

Section VI

Describe the system’s ability to provide for the Sale of Non– Inventory Products (products for which there is no stock in the system).

FUN-122

Section VI

Describe the system’s ability to integrate and support typical point of sale (POS) equipment such as cash drawers, credit card readers, receipt printers, and bar code scanners.

FUN # Financial Yes Customization

FUN-123

Section VI

Describe how the system complies with Generally Accepted Accounting Principles (GAAP).

FUN-124

Section VI

Describe the system’s cancellation, refund, and void process for both reservations and POS sales.

FUN-125

Section VI

Describe the system's ability to apply current sales and lodging tax.

Required No Alternate

FUN-126

Section VI

Describe the Credit Card transactions process through the Public Website, Field Locations, Call Center, and, if applicable, kiosk solution.

FUN-127

Section VI

Describe the system’s pre-formatted accounting and revenue summary/detailed reports.

FUN-128

Section VI

Describe how the system accommodates the current NGPC chart of account layout: (i.e., fund (5 digits), business units (8 digits), object account (6 digits), Subsidiary (8 digits), Sub-ledger type (1 digit) and Sub-ledger (8 digits)

Required No Alternate

FUN-129

Section VI

Describe, including examples, the system’s ability to provide: 1.

audit trails, 2. reconciliation reporting, 3. traceability of a payment, including tender type, to original transaction, and 4.

specific details of the transaction.

FUN-130

Section VI

Describe the system's base and ad hoc financial reports.

FUN-131

Section VI

Does the system have the ability to integrate with the State of Nebraska’s current Merchant Credit Card Processing Service US Bank/Elavon?

FUN # Application Security and Administrative Functions Yes Customization Required No Alternate

FUN-132

Section VI

Explain the system's role-based security by enabling the NGPC Project Manager to define role profiles with permissions and show the configurable screens, inventory photo updates, editable fields, and associated permissions based on role profiles.

FUN # Application Security and Administrative Functions Yes Customization

FUN-133

Section VI

Elaborate on the system's features enabling the NGPC Project Manager to set or modify business rules, policies, prices, tax rates, and reservation channel cut-off dates.

FUN # Payment and Credit Card Processing Yes Customization

FUN-134

Section VI

Describe how the system differentiates between the following tender types:

a. Cash

b. Check

c. Money Order

d. Credit Card

e. Park Bucks (Gift Card/Gift Voucher)

f. Interagency Billing Transaction (IBT)

Required No Alternate

FUN-135

Section VI

Explain the system's capability to create vouchers, functioning as store credits allocated to either individual or group accounts.

Detail the process for generating and allocating vouchers.

FUN-136

Section VI

Provide a copy of the following documentation reports:

Attestation of Compliance (AOC); PCI-DSS Data Flow Diagram;

Incident Response Plan; Vulnerability Scans; and Security Policy.

FUN # Reports and Statements Yes Customization

FUN-137

Section VI

Explain the system's ease in generating and saving periodic reports on all system data. Highlight automated delivery options for reports, availability of ad hoc reporting with summary tools, and the ability to retrieve and export data in various formats (e.g., Word, Excel, PDF, SQL tables) for custom time frames enabling comparisons and projections of booked services and occupancies.

Required No Alternate

FUN-138

Section VI

Detail the system's functionalities for creating, running, and saving various reports. Include features such as filtering, querying, summarizing, sorting, displaying, compiling, saving, and printing reports to screens, devices, or electronic files.

Describe the ability to create standard reports, custom queries, financial reports, and scheduled report delivery based on NGPC needs.

FUN-139

Section VI

Explain how the system records all user and customer activities, including automated system activities. Describe the accessibility of this recorded data for viewing and reporting.

Highlight the select NGPC staff's access to raw data and their capability to build reports within the system.

FUN-140

Section VI

Outline the system's performance in generating reports for any period length without noticeable negative impact on system usability. Additionally, detail the capability of reports to be printable on 8.5” x 11”, 8.5” x 14”, and/or 11” x 17” paper sizes as appropriate based on report size.

FUN-141

Section VI

Provide a comprehensive list of all existing system reports.

FUN #

Value Added Features Functional Outcome Features (optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization Required No Alternate

FUN-142

Section VI

Provide details on interfacing restaurant and food service operations to combine customer lodge or hotel usage with food sales for consolidated customer accounts settled upon check-out.

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization Required No Alternate

FUN-143

Section VI

Describe the system's capabilities for creating and modifying food service-related data, including ingredient management, recipe handling, and menu item setup.

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization Required No Alternate

FUN-144

Section VI

Explain how users can create food service locations, manage consumable inventory, and handle storage across multiple locations within a food service setting.

Value Added Features Functional Outcome Features (optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization Required No Alternate

FUN-145

Section VI

Elaborate on the system's functionalities concerning order placement, delivery to kitchen printers or displays, order completion status recording, bill payment, check splitting, discounts application, gratuity calculation, bill suspension, and order lookup for closed transactions.

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization Required No Alternate

FUN-146

Section VI

Describe the system's capabilities for tracking and reporting table status, including current and historical status updates, such as table readiness, orders placed, served, payment completed, and reservation status.

Value Added Features Functional Outcome Features (optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization Required No Alternate

FUN-147

Section VI

Explain the mechanism available for staff to indicate sites needing cleaning or maintenance post-departure and during check-in, ensuring validation of site cleanliness before transaction approval.

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization Required No Alternate

FUN-148

Section VI

Detail the system's provision for a dashboard view or report indicating sites with cleaning/maintenance status, providing visibility into required or available cleaning/maintenance sites.

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization Required No Alternate

FUN-149

Section VI

Explain how the system generates historical reports concerning cleaning and maintenance activities, providing insights into past cleaning and maintenance actions.

Value Added Features Functional Outcome Features (optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization Required No Alternate

FUN-150

Section VI

Describe the system's functionality allowing staff to request maintenance tasks (e.g., light bulb replacement) and route these requests to appropriate users within the system for action.

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

Yes Customization Required No Alternate

FUN-151

Section VI

Describe the system’s ability to allow guests to check-in for their reservation via mobile application or mobile responsive website when located within a designated proximity of their site on the date and time of arrival.

FUN # Business Continuity and Disaster Recovery Yes Customization

FUN-152

Section VI

Describe the system’s Business Continuity and Disaster Recovery plan to include the following:

a. Provision of two sites with Tier IV classification.

b. A quarterly test of backup, failover, and disaster recovery procedures.

c. Provide a high-level data recovery plan.

FUN # Business Continuity and Disaster Recovery Yes Customization Required No Alternate

FUN-153

Section VI

Describe the system’s capability of providing the following:

a. A high-speed SAN fabric.

b. SFTP server.

c. Monthly backup of all databases.

FUN # Data Repository Facilities Yes Customization

FUN-154

Section VI

Describe the system’s data storage, replication, and backup services.

FUN # Data Repository Facilities Yes Customization

FUN-155

Section VI

Indicate location of all data repository facilities, hardware, and software.

FUN # Hosted Environments Yes Customization

FUN-156

Section VI

Provide a high-level description with diagrams and screenshots of the proposed system.

Required No Alternate

FUN-157

Section VI

Provide a draft design plan.

FUN-158

Section VI

Describe the methodology for user acceptance testing.

FUN-159

Section VI

Describe system performance load and stress testing.

FUN-160

Section VI

Via the Administration Role, describe how they are able to access all sales channels: including but not limited to the Public Website, the POS system, and each Park location.

FUN # Service Level Requirements Yes Customization

FUN-161

Section VI

Are all system channels fully functional 24 hours a day, 365 days a year?

FUN-162

Section VI

Describe scheduled system maintenance impacting access to the system.

FUN-163

Section VI

Describe how the scheduled system maintenance will accommodate NGPC peak seasons.

FUN-164

Section VI

Describe the system’s notification process for system outages.

FUN # Information Security Yes Customization

FUN-165

Section VI

Provide a draft security plan.

FUN # Information Security Yes Customization Required No Alternate

FUN-166

Section VI

Describe how the system protects Personal Identifying Information (PII).

FUN # Project Planning and Management Yes Customization

FUN-167

Section VI

Provide a draft schedule of work outlining the project timeline.

FUN-168

Section VI

Provide a draft design plan.

FUN-169

Section VI

Is the project manager PMP certified?

FUN # Help Desk Yes Customization Required No Alternate

FUN-170

Section VI

Describe the communication support options to include, but not limited to, the following:

a. Telephone help.

b. Email.

c. AI Chat Box.

d. Help Text with Hyperlinks.

FUN # Help Desk Yes Customization

FUN-171

Section VI

Describe the issue tracking management system to include the following:

a. Tracking Input.

b. Input Escalation.

c. After Incident Reporting.

FUN # Training Plan Yes Customization

FUN-172

Section VI

Provide a draft training plan.

FUN # Transition Plan Yes Customization Required No Alternate

FUN-173

Section VI

Provide a draft transition plan.

FUN # End of Contract Provisions Yes Customization

FUN-174

Section VI

Provide a plan to ensure the system remains operational during the transition to a new contractor.