6909 Z1 Attachment 6 - FUN RTM 07112024.docx

Bidder Name: _______________________________

Each of the items in the Requirements Traceability Matrix (RTM) table below requires a response of one of the following options: “Yes”, “Customization required “, “No”, and “Alternate”. Bidders must respond to the RTM using the matrix format provided and should not change the order or number of the requirements.

The RTM should indicate how the bidder intends to comply with the requirement. It is not sufficient for the bidder to simply state that it intends to meet the requirements of the RFP. The Commission will consider any such response to the requirements in this RFP to be non-responsive. The narrative should provide the Commission with sufficient information to differentiate the bidder’s functional, technical, and financial solutions from other bidders’ solutions. Explain each response and describe how the proposed solution meets each requirement, providing at least the current features and processes.

Only one box may be checked per requirement. If Oral Interviews/Presentations and/or Demonstrations are requested, bidder may be asked to demonstrate each item marked as “Yes”, “Customization Required “, or “Alternate”.

The Bidder Response box should be completed if the response to the requirement is “Yes”, “Customization required”, or “Alternate”. Bidders may also use it with “No” responses if desired. Bidders must provide a response directly in the matrix, using as much space as needed. Below is a brief definition of each response option. Bidders should carefully read the response definitions as these responses, as well as the entire response to this RFP, will become part of any resulting contract with the awarded contractor.

Attachment 6 Requirements Traceability Matrix (RTM) Request for Proposal 6909 Z1

General Statement of Requirements

The State of Nebraska (State), Nebraska Game and Parks Commission (NGPC), is seeking a qualified Contractor to provide a statewide, Web-Based State Park Reservation System that provides for reservations and registrations, group functions capabilities, Customer Communication Management (CCM), professional call center, Point of Sale (POS), and revenue management system that must support all existing business processes.

Bidder must describe, and provide screen shots when applicable, to show the structure, functions, and processes of the proposed Web-Based State Park Reservation system.

FUN-001

Section VI

Describe the system's Customer profile and the data it collects. Reference Attachment 3 for minimum required fields.

Bidder Response:

FUN-002

Describe the process for a customer to edit their profile.

Bidder Response:

FUN-003 Section VI

Describe the process for NGPC staff to edit a customer’s profile.

Bidder Response:

FUN-004 Section VI

Describe the process of assigning a unique identification number to the customer.

Bidder Response:

FUN-005

Section VI

Describe how the password is reset for the customer’s profile:

a. By the customer

b. By NGPC’s administration

Bidder Response:

FUN-006

Describe how the system verifies USPS mailing addresses including address lookup verification.

Bidder Response:

FUN-007

Describe how the system flags or identifies specific customer groups such as Standard or Tax Exempt.

Bidder Response:

FUN-008

Describe how the system uses real-time updating of availability information in the database to prevent double booking or loss of reservations.

Bidder Response:

FUN-009

Describe how the system allows guests to search for facilities based on description and availability of reservable units.

Bidder Response:

FUN-010

Describe how the system displays a narrative about each park and its activities, including the ability to display multiple high-quality pictures or videos.

Bidder Response:

FUN-011

Describe how the system allows the reservation of specific unit(s) including multiple units in a single transaction as allowed by NGPC business rules.

Bidder Response:

FUN-012

Describe how the system generates a unique identification number for each reservation.

Bidder Response:

FUN-013

Section VI Describe how the system generates customizable email confirmations for all reservations for the following actions:

a. a new reservation is made.

b. a reservation is modified or transferred.

c. an accounts receivable transaction is made.

Bidder Response:

FUN-014

Describe how the system notifies a customer who is unsuccessful in making a reservation through the website because of established business rules and the reason why the reservation could not be completed.

Bidder Response:

FUN-015

Describe how the system provides the ability to “bookmark” or “favorite” sites and/or facilities to allow customers to save the site and facility information to their profile.

Bidder Response:

FUN-016

Describe how the system provides a waitlist function.

Bidder Response:

FUN-017

Describe how the system provides a lottery function.

Bidder Response:

FUN-018

Describe how the system provides an accurate, detailed, interactive color map of the campground/cabin areas.

Bidder Response:

FUN-019

Describe how the system provides enlargements to show specific features on a park map, such as campground loops or cabin loops including in the site number and vital site information such as length of camping unit, amperage available, shade quality and site photos.

Bidder Response:

FUN-020

Describe how the system allows for the purchase of merchandise such as a t-shirt, firewood, or park permits in the cart along with reservation and the fulfillment process.

Bidder Response:

FUN-021

Describe how the system allows the customer the functionality to review profile information including previous purchase history and account balances.

Bidder Response:

FUN-022

Describe how the system allows the application of discounts or promotional codes.

Bidder Response:

FUN-023

Describe how the system provides a site feature to promote short-notice availability of reservable facilities.

Bidder Response:

FUN-024

Describe how the system provides website banners or other pop-up notifications to provide facility information.

Bidder Response:

FUN-025

Describe how the system provides rule/regulation acknowledgment before allowing a customer to check out.

Bidder Response:

FUN-026

Describe how the system provides the ability to submit a donation to NGPC upon checkout.

Bidder Response:

FUN-027

Describe how the system provides for some portion of each location’s reservable facilities or facility type(s) to be reservable only by each field location, not reservable from the call center or public reservation website.

Bidder Response:

FUN-028

Describe how the system allows backdating of arrival date for walk-in guests who arrive after the park office is closed and register the following day.

Bidder Response:

FUN-029

Describe how the system allows staff to search for an existing customer profile or create a customer profile (if not already in existence) for walk-in guests.

Bidder Response:

FUN-030

Describe how the system allows check-in of guests.

Bidder Response:

FUN-031

Describe how the system allows the check-in of multiple sites in a single transaction.

Bidder Response:

FUN-032

Describe how the system allows the check-out of guests including multiple sites in a single transaction.

Bidder Response:

FUN-033

Section VI Describe the number of steps required for staff to complete each of the following actions:

a. reservation steps

b. registration steps

c. point of sale (POS) purchase

Bidder Response:

FUN-034

Describe how the system updates units as reserved when reservations or registrations are made.

Bidder Response:

FUN-035

Describe how the system allows staff to adjust fees on reservations and registrations.

Bidder Response:

FUN-036

Describe how the system sends a confirmation of a new, modified, or canceled reservation and generates receipts.

Bidder Response:

FUN-037

Describe how the system generates guest registration forms.

Bidder Response:

FUN-038

Describe how the system retains historical information about reservations and profiles made in the field and how history and profiles are viewed.

Bidder Response:

FUN-039

Describe how the system allows staff to cancel reservations and registrations with the appropriate penalties assessed.

Bidder Response:

FUN-040

Section VI Describe how the system allows field staff to void:

a. Reservations

b. Registrations

c. POS Sales

Bidder Response:

FUN-041

Describe how the system allows authorized staff the ability to place a closure or hold on a site.

Bidder Response:

FUN-042

Describe how the system allows authorized staff to override business rules or policies and describe the comprehensive audit trail for overrides.

Bidder Response:

FUN-043

Describe how the system allows authorized NGPC staff define and report on key performance indicators (KPIs) using system data for real-time dashboard reporting.

Bidder Response:

FUN-044

Describe how the system provides training materials and support for field location reservations and registrations including online manuals, videos, and staffed support via live chat or phone.

Bidder Response:

FUN-045

Describe how the system allows staff to deliver direct customer communications across multiple channels such as email and SMS text.

Bidder Response:

FUN-046

Describe how the system provides for the management of cash drawers, including opening, closing, balancing, adjusting, and depositing revenue, following best practices for cash management at over-the-counter locations.

Bidder Response:

FUN-047

Describe how the system allows for monitoring of call length.

Bidder Response:

FUN-048

Describe how the system reports on the number of calls per operator.

Bidder Response:

FUN-049

Describe how the system allows the ability to book sites at all locations through a call center module. Include inventory availability views for all areas and access to park/campground maps.

Bidder Response:

FUN-050

Section VI Describe how the system tracks calls not resulting in a reservation based on the following inquiry types:

a. Inside Minimum Window Request

b. Outside Maximum Window Request

c. Confirmation Letter Request

d. Facility Info Request

e. No Reservable Inventory Available

f. Availability Found No Reservation Made

g. Called to Verify Existing Reservation

h. Other

Bidder Response:

FUN-051

Describe how your facilities or work-at-home Call Center agents provide reservation services to customers.

Bidder Response:

FUN-052

Describe your call center's key performance indicators (KPIs) related to customer satisfaction and service quality. Include recent performance reports or statistics illustrating customer satisfaction levels.

Bidder Response:

FUN-053

Describe the frequency of training sessions for call center staff and elaborate on the content covered in these programs. Detail the topics addressed, including park operations, customer service, and any other relevant areas.

Bidder Response:

FUN-054

Describe the system’s resources, tools, and mediums utilized during training sessions to enhance learning and skill development among staff members.

Bidder Response:

FUN-055

Describe how the system tracks the time it takes to answer support calls, the type of support calls received, and the time it takes to resolve all issues. Provide analytics regarding support call volume, answer times, response times, resolution rate, abandonment rate, etc.

Bidder Response:

FUN-056

Describe the system’s option for multilingual support.

Bidder Response:

FUN-057

Describe bidder’s call center operating hours.

Bidder Response:

FUN-058

Describe whether the kiosk solution uses a proprietary kiosk model or integrates with existing kiosk systems. Detail the range of services the kiosk solution offers and how it interfaces with the system, including services such as camping registration, park entry permit purchases, and any other relevant offerings.

Bidder Response:

FUN-059

Describe the system’s ability to create a group/organization profile, including red flag alerts viewed by staff when making a reservation.

Bidder Response:

FUN-060

Section VI Describe the system’s ability to allow a group event to be planned and reserved, similar to events held in hotels and conference centers to include the ability to:

a. allow a unit to be part of a Group Event to be separated from the Group Event and transferred to an individual reservation and recalculate the Event’s new balance.

b. send a confirmation to the primary occupant rather than the original customer who made the reservation.

c. assign and track occupants of units in a group reservation.

d. facilitate invoicing at a later date.

e. allow changes to, or cancellation of, an entire reservation, or part of a reservation.

Bidder Response:

FUN-061

Describe the system’s ability to allow customers to create accounts and maintain profiles with personal information, contact details, and boat information (boat name, length, width, depth, registration number, and captain).

Bidder Response:

FUN-062

Describe the system’s ability to reserve daily slips online for a specific date or a range of dates.

Bidder Response:

FUN-063

Describe how customers are placed on the waitlist and the criteria determining their position. Provide insights into whether the list operates on a first-come, first-served basis, or if there are other factors influencing the waitlist sequence.

Bidder Response:

FUN-064

Describe how the system allows customers to access their lease details through their profiles.

Bidder Response:

FUN-065

Describe how the system allows customers to opt for dock boxes and specify the rental duration.

Bidder Response:

FUN-066

Describe the tools and functionalities available to staff for efficient oversight and control of lease allocations and waitlist management.

Bidder Response:

FUN-067

Describe the system’s ability to maintain a comprehensive database of slips with details such as availability, size, location, and any specific amenities.

Bidder Response:

FUN-068

Describe how the system calculates and includes dock box fees in the payment process when dock boxes are added to the customer's order.

Bidder Response:

FUN-069

Describe the system’s ability to send automated email notifications to customers for reservation confirmations, lease renewals, waitlist updates, etc.

Bidder Response:

FUN-070

Describe the system’s ability to support easy communication between marina staff and customers if they have any queries or special requests.

Bidder Response:

FUN-071

Describe the system's capability to facilitate authorized NGPC personnel, including higher-level administrative staff and designated support desk members, to reset passwords for other NGPC system users. Highlight the process, security measures, and protocols in place for password resets to ensure data confidentiality and integrity.

Bidder Response:

FUN-072

Describe how the system allows NGPC administration to enable and disable user accounts in real-time. Provide details on the administrative controls and procedures used to manage user access privileges effectively.

Bidder Response:

FUN-073

Describe the system’s ability to automatically disable user accounts following a set period of inactivity (for example 30 days of inactivity). Describe the processes and automated triggers implemented for the automatic account disabling feature to ensure system security and compliance.

Bidder Response:

FUN-074

Describe the system’s ability to manage user permissions and explain how the system allows authorized users with administrative access to maintain and manage the permissions.

Bidder Response:

FUN-075

Provide a report from the system that displays the name and role of each user and include indicators for the status active or inactive with dates of activity. Additionally, describe how the system tracks and displays the last login date of each user.

Bidder Response:

FUN-076

Describe the system’s ability to allow authorized users to access a comprehensive action log report detailing all system activities. This report should include, at a minimum, specific action performed, user who initiated the action, location or IP address from which the action was performed, and timestamp indicating when the action occurred.

Bidder Response:

FUN-077

Describe how the system allows users with administrative access to merge a duplicate profile.

Bidder Response:

FUN-078

Describe how the system automatically calculates and accounts for sales and lodging tax and correctly applies it to NGPC products and services in compliance with Nebraska tax regulations.

Bidder Response:

FUN-079

Describe how the system ensures the reporting includes vital information such as the report name, date of generation, and timestamp.

Bidder Response:

FUN-080

Describe the system’s flexibility in configuring the display of financial, statistical, or demographic data and level of customization available to users.

Bidder Response:

FUN-081

Describe the system’s ability to enable the definition and reporting of key performance indicators (KPIs) using real-time data.

Bidder Response:

FUN-082

Describe the ability to manage facility and site attributes to ensure accurate descriptions and amenities offered.

Bidder Response:

FUN-083

Describe the ability to designate holding places (spacers) at the beginning and end of reservations, enabling users to accommodate vacant days between reservations for specific facilities.

Bidder Response:

FUN-084

Describe the ability to provide for site specific and site standard reservations by location, facility type or facility.

Bidder Response:

FUN-085

Configure reservation inventory to allocate a portion of each location’s reservable facilities by resale location: call center, public website, park location.

Bidder Response:

FUN-086

Describe the system’s ability to rent facilities for various periods: nightly, daily, and hourly.

Bidder Response:

FUN-087

Show how to configure a minimum stay requirement to include: dates, number of days, weeks, or hours.

Bidder Response:

FUN-088

Describe the ability to set up a taxable or nontaxable item.

Bidder Response:

FUN-089

Describe the setup of a revenue account codes: allocate the POS price of an item across multiple account codes.

Bidder Response:

FUN-090

Describe the setup of pricing: including fixed prices (price configured in the system by NGPC) and variable prices (price set at time of sale).

Bidder Response:

FUN-091

Describe the setup of a configurable time frame within which an item is allowed to be returned or refunded (return period).

Bidder Response:

FUN-092

Describe the system’s ability to provide for reports of products sold by day and location.

Bidder Response:

FUN-093

Describe how the system tracks and reports the inventory value per retail product at a specific location (such as a park) and across locations (such as region or statewide) in real time. Include actions related to the product inventory (such as purchases, sales, returns, spoilage, etc.).

Bidder Response:

FUN-094

Describe the inventory reconciliation process. Please include, at a minimum: entry of a physical count, report that shows the differences between the system and the physical count, adjustments, modification, and resolution.

Bidder Response:

FUN-095

Describe the ability to run an automated process to batch manage overdue check outs and check ins up to the date specified.

Bidder Response:

FUN-096

Demonstrate the system's automated and Ad hoc messaging, that aligns with agency graphic identity and branding. Attachment 7 - Brand Guide.

Bidder Response:

FUN-097

Section VI Describe the system’s ability to facilitate customer communication including but not limited to:

increasing sales; customer satisfaction and retention; targeted marketing of customers for special events and services; support NGPC in Recruitment, Retention, and Reactivation (R3); and emergency or closure notifications.

Bidder Response:

FUN-098

Describe the ability to track customer actions by demographics and contact information.

Bidder Response:

FUN-099

Describe preset and ad-hoc reporting tools.

Bidder Response:

FUN-100

Describe the system’s ability to provide customizable HTML and/or text and email messages. Including but not limited to: onboarding a customer, cart abandonment, upselling, auto-message email communications to customers based on transaction dates, and personalized content to customers for upsells and cross-promotions.

Bidder Response:

FUN-101

Describe the system’s ability to provide API web services and other means of custom integration with other systems such as accessing NGPC’s Permit Licensing system, website, event calendar, email communications platform or others.

Bidder Response:

FUN-102

Describe the system’s capability to create automated campaigns based on customer actions or inaction. Explain how the system addresses the specific campaign requirements such as renewing park permits, follow-up on marketing campaign inquiries, offering reservation opportunities, last-minute park vacancies, and upselling activities for current reservations.

Bidder Response:

FUN-103

Describe how the system establishes and measures key performance indicators, encompassing metrics like revenue, customer numbers, recruitment rates, and retention rates. Provide insights into the system's ability to track and analyze these KPIs effectively.

Bidder Response:

FUN-104

Describe the system’s capabilities to: Measure incoming web traffic sources; Integrate with analytical tools; Track visits and call-to-action engagement; Monitor call-to-action conversions such as reservation confirmations or account creations; Track login/logout, customer session duration, and time between visits; Monitor bounce rates and respond to cart abandonment effectively.

Bidder Response:

FUN-105

Describe the offline POS cash and check sales, and how it stores information when the online system is temporarily unavailable.

Bidder Response:

FUN-106

Describe the system’s ability to calculate the total cost for POS items, including or excluding tax for the location of the sale.

Bidder Response:

FUN-107

Describe the system’s functionality to generate itemized receipts, ensuring each POS item is individually listed with specific quantities.

Bidder Response:

FUN-108

Describe how the system provides a designated space on guest receipts for customers to input tip amounts.

Bidder Response:

FUN-109

Describe the functionality enabling cashiers to enter tip amounts and charge the guest's credit card accordingly.

Bidder Response:

FUN-110

Describe the system’s ability to accumulate tip totals, associating them with specific park staff IDs. Describe the tracking mechanism ensuring proper allocation and payment of collected tips to the respective individuals.

Bidder Response:

FUN-111

Describe the system’s ability to provide a void option to remove a POS item from a purchase or account in case of error.

Bidder Response:

FUN-112

Describe the system’s ability to display the cost of the selected item.

Bidder Response:

FUN-113

Describe the system’s ability to allow park staff to enter a discount changing the price for specified items.

Bidder Response:

FUN-114

Describe the system’s ability to allow sales to either a generic customer profile or allow assignment to an existing customer profile.

Bidder Response:

FUN-115

Describe the system’s ability to allow grouping of items, including reservable unit(s), to sell as one package with the appropriate accounting codes for each item.

Bidder Response:

FUN-116

Describe the system’s ability to allow park staff with the appropriate authority to add, edit, or delete all necessary data for POS items.

Bidder Response:

FUN-117

Describe the system’s ability to create one POS item and assign it to multiple locations.

Bidder Response:

FUN-118

Describe the system’s ability to display a quick menu of most sold items configurable per station.

Bidder Response:

FUN-119

Describe the system’s resale inventory tracking module. At a minimum, the module should track resale inventory received, sold, and adjusted as well as the cost, revenue, and profit of all resale items.

Bidder Response:

FUN-120

Describe the system’s ability to provide customer-specific marketing being tailored to identified customer purchase patterns.

Bidder Response:

FUN-121

Describe the system’s ability to provide for the Sale of Non–Inventory Products (products for which there is no stock in the system).

Bidder Response:

FUN-122

Describe the system’s ability to integrate and support typical point of sale (POS) equipment such as cash drawers, credit card readers, receipt printers, and bar code scanners.

Bidder Response:

FUN-123

Describe how the system complies with Generally Accepted Accounting Principles (GAAP).

Bidder Response:

FUN-124

Describe the system’s cancellation, refund, and void process for both reservations and POS sales.

Bidder Response:

FUN-125

Describe the system's ability to apply current sales and lodging tax.

Bidder Response:

FUN-126

Describe the Credit Card transactions process through the Public Website, Field Locations, Call Center, and, if applicable, kiosk solution.

Bidder Response:

FUN-127

Describe the system’s pre-formatted accounting and revenue summary/detailed reports.

Bidder Response:

FUN-128

Describe how the system accommodates the current NGPC chart of account layout: (i.e., fund (5 digits), business units (8 digits), object account (6 digits), Subsidiary (8 digits), Sub-ledger type (1 digit) and Sub-ledger (8 digits)

Bidder Response:

FUN-129

Describe, including examples, the system’s ability to provide: 1. audit trails, 2. reconciliation reporting, 3. traceability of a payment, including tender type, to original transaction, and 4. specific details of the transaction.

Bidder Response:

FUN-130

Describe the system's base and ad hoc financial reports.

Bidder Response:

FUN-131

Does the system have the ability to integrate with the State of Nebraska’s current Merchant Credit Card Processing Service US Bank/Elavon?

Bidder Response:

FUN-132

Explain the system's role-based security by enabling the NGPC Project Manager to define role profiles with permissions and show the configurable screens, inventory photo updates, editable fields, and associated permissions based on role profiles.

Bidder Response:

FUN-133

Elaborate on the system's features enabling the NGPC Project Manager to set or modify business rules, policies, prices, tax rates, and reservation channel cut-off dates.

Bidder Response:

FUN-134

Section VI Describe how the system differentiates between the following tender types:

a. Cash

b. Check

c. Money Order

d. Credit Card

e. Park Bucks (Gift Card/Gift Voucher)

f. Interagency Billing Transaction (IBT)

Bidder Response:

FUN-135

Explain the system's capability to create vouchers, functioning as store credits allocated to either individual or group accounts. Detail the process for generating and allocating vouchers.

Bidder Response:

FUN-136

Section VI Provide a copy of the following documentation reports:

Attestation of Compliance (AOC); PCI-DSS Data Flow Diagram; Incident Response Plan; Vulnerability Scans; and Security Policy.

Bidder Response:

FUN-137

Explain the system's ease in generating and saving periodic reports on all system data. Highlight automated delivery options for reports, availability of ad hoc reporting with summary tools, and the ability to retrieve and export data in various formats (e.g., Word, Excel, PDF, SQL tables) for custom time frames enabling comparisons and projections of booked services and occupancies.

Bidder Response:

FUN-138

Detail the system's functionalities for creating, running, and saving various reports. Include features such as filtering, querying, summarizing, sorting, displaying, compiling, saving, and printing reports to screens, devices, or electronic files. Describe the ability to create standard reports, custom queries, financial reports, and scheduled report delivery based on NGPC needs.

Bidder Response:

FUN-139

Explain how the system records all user and customer activities, including automated system activities. Describe the accessibility of this recorded data for viewing and reporting. Highlight the select NGPC staff's access to raw data and their capability to build reports within the system.

Bidder Response:

FUN-140

Outline the system's performance in generating reports for any period length without noticeable negative impact on system usability. Additionally, detail the capability of reports to be printable on 8.5” x 11”, 8.5” x 14”, and/or 11” x 17” paper sizes as appropriate based on report size.

Bidder Response:

FUN-141

Provide a comprehensive list of all existing system reports.

Bidder Response:

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

FUN-142

Provide details on interfacing restaurant and food service operations to combine customer lodge or hotel usage with food sales for consolidated customer accounts settled upon check-out.

Bidder Response:

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

FUN-143

Describe the system's capabilities for creating and modifying food service-related data, including ingredient management, recipe handling, and menu item setup.

Bidder Response:

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

FUN-144

Explain how users can create food service locations, manage consumable inventory, and handle storage across multiple locations within a food service setting.

Bidder Response:

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

FUN-145

Elaborate on the system's functionalities concerning order placement, delivery to kitchen printers or displays, order completion status recording, bill payment, check splitting, discounts application, gratuity calculation, bill suspension, and order lookup for closed transactions.

Bidder Response:

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

FUN-146

Describe the system's capabilities for tracking and reporting table status, including current and historical status updates, such as table readiness, orders placed, served, payment completed, and reservation status.

Bidder Response:

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

FUN-147

Explain the mechanism available for staff to indicate sites needing cleaning or maintenance post-departure and during check-in, ensuring validation of site cleanliness before transaction approval.

Bidder Response:

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

FUN-148

Detail the system's provision for a dashboard view or report indicating sites with cleaning/maintenance status, providing visibility into required or available cleaning/maintenance sites.

Bidder Response:

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

FUN-149

Explain how the system generates historical reports concerning cleaning and maintenance activities, providing insights into past cleaning and maintenance actions.

Bidder Response:

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

FUN-150

Describe the system's functionality allowing staff to request maintenance tasks (e.g., light bulb replacement) and route these requests to appropriate users within the system for action.

Bidder Response:

(optional to provide)

- Informational Purposes Only and Will Not Be Scored.

FUN-151

Describe the system’s ability to allow guests to check-in for their reservation via mobile application or mobile responsive website when located within a designated proximity of their site on the date and time of arrival.

Bidder Response:

FUN-152

Section VI Describe the system’s Business Continuity and Disaster Recovery plan to include the following:

a. Provision of two sites with Tier IV classification.

b. A quarterly test of backup, failover, and disaster recovery procedures.

c. Provide a high-level data recovery plan.

Bidder Response:

FUN-153

Section VI Describe the system’s capability of providing the following:

a. A high-speed SAN fabric.

b. SFTP server.

c. Monthly backup of all databases.

Bidder Response:

FUN-154

Describe the system’s data storage, replication, and backup services.

Bidder Response:

FUN-155

Indicate location of all data repository facilities, hardware, and software.

Bidder Response:

FUN-156

Provide a high-level description with diagrams and screenshots of the proposed system.

Bidder Response:

FUN-157

Provide a draft design plan.

Bidder Response:

FUN-158

Describe the methodology for user acceptance testing.

Bidder Response:

FUN-159

Describe system performance load and stress testing.

Bidder Response:

FUN-160

Via the Administration Role, describe how they are able to access all sales channels: including but not limited to the Public Website, the POS system, and each Park location.

Bidder Response:

FUN-161

Are all system channels fully functional 24 hours a day, 365 days a year?

Bidder Response:

FUN-162

Describe scheduled system maintenance impacting access to the system.

Bidder Response:

FUN-163

Describe how the scheduled system maintenance will accommodate NGPC peak seasons.

Bidder Response:

FUN-164

Describe the system’s notification process for system outages.

Bidder Response:

FUN-165

Provide a draft security plan.

Bidder Response:

FUN-166

Describe how the system protects Personal Identifying Information (PII).

Bidder Response:

FUN-167

Provide a draft schedule of work outlining the project timeline.

Bidder Response:

FUN-168

Provide a draft design plan.

Bidder Response:

FUN-169

Is the project manager PMP certified?

Bidder Response:

FUN-170

Section VI Describe the communication support options to include, but not limited to, the following:

a. Telephone help.

b. Email.

c. AI Chat Box.

d. Help Text with Hyperlinks.

Bidder Response:

FUN-171

Section VI Describe the issue tracking management system to include the following:

a. Tracking Input.

b. Input Escalation.

c. After Incident Reporting.

Bidder Response:

FUN-172

Provide a draft training plan.

Bidder Response:

FUN-173

Provide a draft transition plan.

Bidder Response:

FUN-174

Provide a plan to ensure the system remains operational during the transition to a new contractor.

Bidder Response: