Section C – 1503010 Custodial

1503010 – Custodial Spec Item Title 1 General Information

1.1 Concept of Operations

2 Management & Administration

2.1 Definitions and Acronyms

2.2 Personnel

2.2.1 Certification, Training, and Licensing

2.3 Special Requirements

2.4 References and Technical Documents

3 Recurring Work

3.1 Scheduled Services

3.1.1 Space Cleaning

3.1.1.1 Emptying Waste Containers

3.1.1.2 Emptying Recycling Containers

3.1.1.3 Low Area Cleaning

3.1.1.4 Lunch/Break Room Cleaning

3.1.1.5 High Area Cleaning

3.1.1.6 Interior Window Cleaning

3.1.1.7 Exterior Window Cleaning

3.1.1.8 Window Blinds Cleaning

3.1.1.9 Entrance Cleaning

3.1.1.10 Interior Glass Surfaces Cleaning

3.1.1.11 Drinking Fountains Cleaning

3.1.1.12 Lactation Rooms

3.1.2 Floor Care

3.1.2.1 Sweeping and Dust Mopping

3.1.2.2 Vacuuming Carpets and Rugs

3.1.2.3 Cleaning Walk-off Mats

3.1.2.4 Spray Cleaning and Buffing

3.1.2.5 Wet Mopping

3.1.2.6 Stripping, Coating, and Buffing

3.1.2.7 Carpet and Rug Deep Cleaning

3.1.3 Restroom Services

3.1.3.1 Restroom Cleaning

3.1.3.2 Restroom Supplies

3.1.4 Group Shower/Locker Room Cleaning

3.1.5 Building Perimeter Services

3.1.5.1 Debris Removal

3.1.5.2 Emptying Perimeter Waste Containers

4 Non-Recurring Work

1503010 - Custodial Spec Item

Title Description

1 General Information

The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform custodial services at Norfolk Naval Shipyard, Portsmouth; Oceana Naval Air Station, Dam Neck, Virginia Beach and Naval Weapons Station, Little Creek, Yorktown and Cheatham Annex, Williamsburg.

1.1 Concept of

Operations

The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.

1503010 - Custodial Spec Item Title Description 2 Management &

Administration

2.1 Definitions and

Acronyms

Definitions and Acronyms are listed in J-1503010-01.

2.2 Personnel The Contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required for efficient operations within the custodial function.

2.2.1 Certification, Training, and Licensing

The Project Manager, Site Safety and Health Officer and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service. The Contractor shall submit Pathogen Training Certificates per Section F.

2.3 Special

Requirement

2.3.1 Pathogen Exposure The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials. N4008520D0046 Page 73 of 191 The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR1910.1030.

Employees in areas subject to higher exposure risk (such as hospitals) shall submit to all required testing and receive vaccinations as required by the installation.

2.4 References and

Technical Documents

References and Technical Documents are listed in J-1503010-02.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard 3 Recurring Work The Contractor shall provide custodial services to ensure facilities are clean and sightly.

The Contractor's cleaning techniques and products shall protect the integrity of surfaces, finishes and floor coverings.

Service Level Standards are defined by Commander, Navy Installations Command (CNIC) for Navy Shore Commands.

Services and associated frequencies are specified for Prestige and Standard Service Levels in J-1503050-03.

The Contractor shall perform custodial services According to the Service Level Standard listed in J-1503010-03.

Customers not mandated to adhere to CNIC Service Level Standards receive services at the associated frequencies shown by Service Class in J-1503010-04.

The Contractor shall perform services at frequencies specified in J-1503010-05 per Mandated Service Classes for Hospitals and Clinics and J-1503010-06 per Mandated Service Classes for Child Youth Program Facilities.

Maps and Locations for Custodial Services are shown in J-1503010-07 and Floor Plans are included in J-1503010-08.

A Custodial Inventory is provided in J-1503010-09 detailing floor types and surface area, fixtures, and other relevant information. The Contractor shall continually update the inventory to ensure all data is current, complete, accurate and suitable for intended use. The Contractor shall provide A monthly “Inventory Report” to the KO listing all updates

Facilities are clean and sightly, consistent with the specified service levels and/or service class.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard applied to the inventory. The report shall be submitted with the monthly invoice. The report shall contain revised (marked

up) drawings/sketches and associated changes to the facility room descriptions. The Government will verify the revised inventory and update the contract ELIN quantities by contract modification semiannually or as deemed necessary by the KO.The Contractor shall provide necessary signage and barriers for work areas before during and after work to allow for preparation, work and cleanup/drying of areas.

3.1 Scheduled Services The Contractor

shall provide scheduled custodial services to ensure facilities are clean and sightly.

The Contractor shall develop and submit an Annual Work Schedule and Monthly Work Plan for custodial services per Section F. The schedule shall clearly indicate the day of performance of each service for each building.

Facilities are clean and sightly, consistent with the specified Service Level and/or Service Class.

Work is completed in accordance with the Contractor’s schedule.

3.1.1 Space Cleaning The Contractor

shall clean spaces to ensure they are clean and sightly.

The Contractor shall return furniture and other items moved during performance to their original positions.

Areas designated as “Clean Rooms” require special uniforms to be donned prior to entering and during the cleaning operation. Clean Room uniforms will be provided by the Government for use by Contractor personnel. Areas to designated as “Clean Rooms” are identified on the Custodial Inventory provided in J- 1503010-09.

Spaces are clean and sightly consistent with the specified Service Level and/or Service Class.

Furniture and other items moved returned to original position.

Clean Rooms are maintained free of dust in accordance with clean room protocols.

3.1.1.1 Emptying Waste

Containers

The Contractor shall empty waste containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH." Waste collection

Waste containers are empty and clean.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard excludes individual items that exceed 20 pounds in weight.

All waste that is dropped during the waste removal process shall be picked up and properly disposed. All spills that occur during the waste removal process shall be and properly treated and cleaned.

The Contractor shall collect all waste from desk-side waste containers and/or interior collection points unless otherwise specified based on Service Levels as listed in J- 1503010-03. All waste shall be moved to designated refuse containers.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

3.1.1.2 Emptying

Recycling Containers shall empty recycling containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to recycling containers and marked "RECYCLE." Waste collection excludes individual items that exceed 20 pounds in weight. All recyclable material that is dropped during the removal process shall be picked up and properly disposed.

All recyclable material that is dropped during the removal process shall be picked up and properly disposed.

The Contractor shall collect all recyclable material from desk-side recycling containers and/or interior collection points. All recyclable material shall be moved to building collection site. Interior collection points and building collection sites are identified on Floor Plans included in J-1503010-08.

All recyclable material shall be moved to building collection site

Recycling containers are empty and clean.

Services are performed at the specified frequencies.

3.1.1.3 Low Area

Cleaning

The Contractor shall provide low area cleaning

Low area cleaning includes dusting and wiping clean all furniture and fixtures (e.g., Surfaces are clean.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard services to ensure surface areas are clean.

partitions, radiators, hand rails, grills, ledges, sills, walls, moldings, ledges, baseboards, doors, and light fixtures) to a maximum height of 7'-0" above floor level.

Insert cleaning restrictions, e.g., Low area cleaning does not include desktops of occupied cubicles or offices.

Areas to receive low area cleaning are identified on the Custodial Inventory provided in J- 1503010-09.

Cleaning is performed at the specified frequencies.

3.1.1.4 Lunch/Break

Room Cleaning

The Contractor shall provide cleaning services in lunch/break room areas to ensure areas are clean and sanitary.

Employee lunch/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas.

Where present, soap and paper towel dispensers shall be refilled.

The Contractor shall collect all waste from lunch/break room areas. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Lunch/break room is clean and sanitary.

Lunch/break room waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

Services are performed at the specified frequencies.

3.1.1.5 High Area

Cleaning

The Contractor shall provide high area cleaning services to ensure surfaces are clean.

High area cleaning includes dusting and wiping clean all surfaces above 7'-0" from floor level (e.g., overhead piping, light fixtures, ceiling fans, vents, and ceiling areas).

The Contractor shall clean the exterior and interior surfaces of the light fixture.

The Contractor shall ensure that overhead fixtures are protected from damage.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard High area cleaning includes removal of all debris created, including debris falling into low areas.

3.1.1.6 Interior Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Interior window cleaning shall be scheduled concurrently with exterior window cleaning.

Interior window cleaning shall include wiping clean all window sashes, sills, woodwork, and other surroundings of glass.

All interior windows are clean and sightly.

Cleaning is performed at the specified frequencies.

3.1.1.7 Exterior Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Where storm windows exist, the Contractor shall clean both sides of the storm window and the outside of the inner glass.

When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

All exterior windows are clean and sightly.

Cleaning is performed at the specified frequencies.

3.1.1.8 Window Blinds

Cleaning

The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner.

Contractor shall clean both sides of blinds.

Blinds may be removed for cleaning.

Blinds are clean and in the same operational condition as prior to cleaning.

If removed for cleaning, blinds are returned to their original location within two working days.

Cleaning is performed at the specified frequencies.

3.1.1.9 Entrance Cleaning The Contractor

shall clean doors and all associated glass of the entrance to ensure doors and glass

Entrances surfaces include but are not limited to doors, associated transoms, and sidelights.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard surfaces are clean and sightly.

When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Doors are clean and free of all dirt and marks.

Cleaning is performed at the specified frequencies.

3.1.1.10 Interior Glass

Surfaces Cleaning

The Contractor shall clean all interior glass to ensure glass surfaces are clean and sightly.

Glass surfaces include but are not limited to interior doors, partitions, and walls.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Cleaning is performed at the specified frequencies.

3.1.1.11 Drinking Fountains

Cleaning

The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly.

Drinking fountain surfaces shall be properly disinfected.

Drinking fountains are clean, sanitary, and sightly.

Cleaning is performed at the specified frequencies.

3.1.1.12 Lactation Rooms The Contractor

shall service lactation rooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

Lactation room cleaning shall include sinks, countertops, and trash containers. Where present, soap and paper towel dispensers shall be refilled.

The Contractor shall collect all waste from lactation rooms. All waste shall be moved to designated refuse containers.

Lactation rooms are clean, sanitary, and sightly.

Lactation room waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

Services are performed at the specified frequencies.

3.1.2 Floor Care The Contractor

shall provide floor care services to ensure they are clean and sightly.

The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other

Floors are clean and sightly consistent with the specified Service Level and/or Service Class.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard items moved during services to its original position.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

Floors in Dust Free spaces shall be serviced using equipment which emit airborne particles no larger than 0.3 micrometers, and are 99.9% efficient. Dust Free service areas are identified on the Custodial Inventory provided in J-1503010-09. Equipment to be used in these spaces requires prior approval of the KO. The Contractor shall maintain equipment used in these spaces at optimum serviceability.

Equipment that cannot achieve the specified requirements shall be replaced immediately by the Contractor.

3.1.2.1 Sweeping and Dust

Mopping

The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust.

The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators.

Floors are free of debris and dust.

Services are performed at the specified frequencies.

3.1.2.2 Vacuuming

Carpets and Rugs

The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.

Contractor shall provide spot cleaning as needed.

Carpets and rugs are free of debris and dust.

Services are performed at the

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard

3.1.2.3 Cleaning Walk-off

Mats The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean.

The Contractor shall return mats to their original locations after cleaning.

The Contractor shall notify the KO when walk-off mats are defective, missing, or not serviceable.

Walk-off mats and surfaces below the mats are clean.

Services are performed at the specified frequencies.

3.1.2.4 Spray Cleaning

and Buffing

The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

Floor products used shall result in a non-slip finish.

Floors are clean and have a uniform glossy finish.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the specified frequencies.

3.1.2.5 Wet Mopping The Contractor

shall wet mop floors to ensure that floors are clean.

The Contractor shall wet mop uncarpeted floors, including stairwells and elevators. Scuff marks, spots, and dried stains shall be removed.

Hospital, clinic, and galley floors to be sanitized are identified on the Custodial Inventory provided in J- 1503010-09.

Floors are clean.

Hospital, clinic, and galley floors are clean and sanitary.

Services are performed at the specified frequencies.

3.1.2.6 Stripping, Coating, and Buffing

The Contractor shall strip, coat and buff floors to ensure that floors are clean and sightly.

The Contractor shall coat floors to ensure continuous protection.

The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

The Contractor shall apply sufficient coats of product to protect floors from traffic and use.

Floor products used shall result in a non-slip finish.

Floors are clean, free of previously applied coat, and have a uniform glossy finish.

Floors are properly coated and protected.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard

3.1.2.7 Carpet and Rug

Deep Cleaning The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for use in a timely manner.

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.

Carpets and rugs are clean.

Carpets and rugs are dry and passable in 12 hours.

Services are performed at the specified frequencies.

3.1.3 Restroom Services The Contractor

shall service restrooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

The Contractor shall inform the KO when dispensers, fixtures, and drinking fountains are damaged or missing.

The Contractor shall clean locker rooms and showers as part of restroom services.

Restrooms are clean, sanitary, and sightly consistent with the specified Service Level and/or Service Class.

Restrooms are adequately stocked with restroom supplies.

Services are performed at the specified frequencies.

3.1.3.1 Restroom Cleaning The Contractor

shall clean and disinfect restrooms to ensure they are clean, sanitary, and free of offensive odors.

All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected.

All graffiti from restroom surfaces shall be removed.

All waterless urinals shall be maintained in accordance with manufacturers’

All restrooms are clean, sanitary, and free of offensive odors.

No graffiti present on restroom surfaces.

Cleaning is performed at the

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard recommendations, and at the frequency required by use.

Waterless urinals are listed on the Custodial Inventory provided in J-1503010-09.

3.1.3.2 Restroom

Servicing

The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and waste containers are emptied.

Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.

The Contractor shall collect all waste from all restrooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Restroom supplies are filled to capacity and are available.

Restroom waste containers are empty, clean, and waterproof liners have been replaced.

Services are performed at the specified frequencies.

3.1.4 Group

Shower/Locker Room Cleaning shall provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary.

All cleaning materials and equipment used in shower/locker rooms shall not be used in any other areas outside the shower/locker rooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

The Contractor shall collect all waste from all shower/locker rooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Shower/locker room supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.

All shower/locker rooms are clean, sanitary, and free of offensive odors.

Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced.

Shower/locker room supplies are filled to capacity and are available.

Cleaning is performed at the specified frequencies.

3.1.5 Building Perimeter

Services

The Contractor shall provide building perimeter

The building perimeter is defined as the area within five feet from the building outside

Building perimeters are sightly consistent

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard services to ensure that they are sightly.

wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas as indicated on Maps and Locations shown in J-1503010- 07.

with the specified Service Level and/or Service Class.

3.1.5.1 Debris Removal The Contractor

shall remove debris from the building perimeter to ensure a sightly appearance.

The Contractor shall deposit all debris in the designated waste container.

Building perimeters are clear of debris.

Services are performed at the specified frequencies.

3.1.5.2 Emptying

Perimeter Waste Containers

The Contractor shall empty perimeter waste containers and ensure they are clean.

The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area. The Contactor shall pick up all waste around the containers.

The Contractor shall collect and dispose of items placed adjacent to waste containers.

The Contractor shall empty ash urns and refill or replace sand as necessary.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Provide waterproof liners and replace when needed.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the

1503010 - Custodial Services Spec Item Title Performance

Objective Related Information Performance

Standard 4 Non-Recurring

Work Non-Recurring work may be ordered utilizing DoD FedMall in accordance with Section H or on a task order in accordance with the

PROCEDURES

FOR ISSUING

ORDERS clause in Section G. The order will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order.

Refer to Non-Recurring Work ELINs for task listings, descriptions, and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. Performance standards for Non-Recurring work will be the same as those in Spec Item 3 where applicable.