Amendment 0005 Revised J-1503010-03 Custodial Sevice Level Standards.pdf

Section J – 1503010 Custodial

Norfolk

Attachment J-1503010-03 Service Level Standards

Work Item

Frequency Prestige Standard

Space Cleaning Emptying Waste Containers 2W W Emptying Recycling Containers 2W As needed1 Low Area Cleaning M Y High Area Cleaning Y Y Interior Window Cleaning Y N/A2 Exterior Window Cleaning Y N/A2 Window Blinds Cleaning Y N/A2 Entrance Cleaning W Y Interior Glass Surfaces Cleaning M Y Drinking Fountains Cleaning D D Lactation Rooms D D Lunch/Break Room Cleaning Cleaning and Servicing D W3 Emptying Food Waste Containers D D Floor Care Sweeping and Dust Mopping W M Vacuuming Carpets and Rugs W M Cleaning Walk-off Mats D W Spray Cleaning and Buffing 6Y 2Y4 Wet Mopping 2M 4Y4 Stripping, Coating, and Buffing 2Y Y4 Carpet and Rug Deep Cleaning Y Y/2 Restroom Services Restroom Cleaning S S Restroom Servicing S S Group Shower/Locker Room Cleaning Restrooms – clean and disinfect D D Restrooms – restock consumables and empty waste D D Wet mop and disinfect floors D D Spot clean locker surfaces, doors, & hardware D D Showers – clean and disinfect horizontal and vertical surfaces D D Showers – scrub/deep clean and disinfect vertical surfaces M M Machine clean/scrub and disinfect floors 2M 2M Building Perimeter Services Debris Removal W M Emptying Perimeter Waste Containers W 2M

LEGEND

S Once per Shift M One time per month D Daily 6Y Six times per year

7W Seven times per week 4Y Four times per year 5W Five times per week 3Y Three times per year 3W Three times per week 2Y Two times per year 2W Two times per week Y One time per year W One time per week Y/2 One time every two years 2M Two times per month N/A Not provided as recurring service

Section J – 1503010 Custodial

Norfolk

Attachment J-1503010-03 Service Level Standards

Note 1: Desk-side recycling collection is not provided in administrative and operational spaces. Centralized recycling containers shall be provided and emptied as to prevent overflow.

Note 2: Services may be ordered by Custodial Service Order or non-recurring work.

Note 3: Lunch/break room area services are limited to stocking paper towels and soap dispensers, where present.

(Floor care in lunch/break room area is provided at the same frequency as the rest of the facility.)

Note 4: Intent is to have floor care events scheduled and performed every two months; therefore, spray cleaning and buffing should not be performed concurrently with quarterly mopping. Annual stripping, coating, and buffing shall be performed at six-month intervals after spray cleaning and buffing and will replace one spray cleaning event for flooring surfaces where stripping and waxing is appropriate.