Amendment 0005 Revised Section C 1503010 Custodial.pdf
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- Attached to
- Naval Station Norfolk Custodial Services
- Solicitation number
- N4008526R0065
About this file
This is a Statement of Work (SOW) specification document for custodial services at Norfolk Naval Base, Virginia. The contractor must provide all labor, management, supervision, tools, materials, and equipment to maintain facility cleanliness across the installation. The scope explicitly excludes facility repairs (covered under 1502000 Facilities Investment), waste disposal from collection sites (covered under 1503030 Integrated Solid Waste Management), and biohazardous waste removal (covered under 1800000 Environmental). The contractor is responsible for waste removal from buildings to collection points only.
Recurring custodial services include space cleaning (waste container emptying, low and high area cleaning, window cleaning, entrance cleaning, restroom surfaces); floor care (sweeping, vacuuming, wet mopping, stripping/coating, deep cleaning); restroom services (cleaning, disinfection, supply stocking); group shower/locker room cleaning; and building perimeter services (debris removal, waste container emptying). Performance standards vary by Service Level (Prestige or Standard) as defined by Commander, Navy Installations Command (CNIC) for Navy shore commands, with specific frequencies outlined in referenced documents. Personnel performing work with potential exposure to blood or infectious materials must complete pathogen training and comply with 29 CFR 1910.1030 bloodborne pathogen standards. The contractor must develop an annual work schedule and monthly work plans showing service performance dates for each building. Non-recurring work is available through task orders with specified locations and work types, using the same performance standards as recurring work. Custodial service orders have a liability limit of $500 in direct labor and material costs; the contractor bears full responsibility up to this limit, with government payment only for costs exceeding this threshold.
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Section C – 1503010 Custodial
Norfolk
1503010 – Custodial Spec Item Title 1 General Information
1.1 Concept of Operations
2 Management & Administration
2.1 Definitions and Acronyms
2.2 Personnel
2.2.1 Certification, Training, and Licensing
2.3 Special Requirements
2.4 References and Technical Documents
3 Recurring Work
3.1 Scheduled Services
3.1.1 Space Cleaning
3.1.1.1 Emptying Waste Containers
3.1.1.2 Low Area Cleaning
3.1.1.3 Lunch/Break Room Cleaning
3.1.1.4 High Area Cleaning
3.1.1.5 Interior Window Cleaning
3.1.1.6 Exterior Window Cleaning
3.1.1.7 Window Blinds Cleaning
3.1.1.8 Entrance Cleaning
3.1.1.9 Interior Glass Surfaces Cleaning
3.1.1.10 Drinking Fountains Cleaning
3.1.1.11 Lactation Rooms
3.1.2 Floor Care
3.1.2.1 Sweeping and Dust Mopping
3.1.2.2 Vacuuming Carpets and Rugs
3.1.2.3 Cleaning Walk-off Mats
3.1.2.4 Spray Cleaning and Buffing
3.1.2.5 Wet Mopping
3.1.2.6 Stripping, Coating, and Buffing
3.1.2.7 Carpet and Rug Deep Cleaning
3.1.3 Restroom Services
3.1.3.1 Restroom Cleaning
3.1.3.2 Restroom Supplies
3.1.4 Group Shower/Locker Room Cleaning
3.1.5 Building Perimeter Services
3.1.5.1 Debris Removal
3.1.5.2 Emptying Perimeter Waste Containers
3.2 Custodial Services Orders
4 Non-Recurring Work
Norfolk
1503010 - Custodial Spec Item
Title Description
1 General Information
The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform custodial services at Norfolk Naval Base, Virginia,
1.1 Concept of
Operations
The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.
The following services are not included in this Template:
• Custodial services do not include any repair work of facilities or fixtures. This is included in 1502000, Facilities Investment.
• Custodial services include waste removal for buildings and service locations to collection points, but disposal of waste from collection sites is addressed in 1503030 Integrated Solid Waste Management.
• Removal and disposal of biohazardous waste (from areas such as medical centers) is addressed in 1800000 Environmental.
Norfolk
1503010 - Custodial Spec Item Title Description 2 Management &
Administration
2.1 Definitions and
Acronyms
Definitions and Acronyms are listed in J-1503010-01.
2.2 Personnel The Contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required for efficient operations within the custodial function.
2.2.1 Certification, Training, and Licensing
The Project Manager, Site Safety and Health Officer and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service. The Contractor shall submit Pathogen Training Certificates per Section F.
2.3 Special
Requirement
The Contractor shall always comply with 29 CFR-1910.1030 if personnel are performing work where they may be exposed to blood or other potentially infectious materials.
The Contractor shall have an established Exposure Control Plan accessible to N4008521D0029 employees. This plan shall be reviewed annually and comply with 29 CFR- 1910.1030.
Employees in areas subject to higher exposure risk (such as hospitals) shall submit to all required testing and receive vaccinations as required by the installation
2.4 References and
Technical Documents
References and Technical Documents are listed in J-1503010-02.
Norfolk
1503010 - Custodial Spec Item Title Performance
Objective Related Information Performance
Standard 3 Recurring Work The Contractor shall provide custodial services to ensure facilities are clean and sightly.
The Contractor's cleaning techniques and products shall protect the integrity of surfaces, finishes and floor coverings.
Service Level Standards are defined by Commander, Navy Installations Command (CNIC) for Navy Shore Commands.
Services and associated frequencies are specified for Prestige and Standard Service Levels in J-1503050-03.
Customers not mandated to adhere to CNIC Service Level Standards receive services at the associated frequencies shown by Service Class in J-1503010-04.
The Contractor shall perform services at frequencies specified in J-1503010-05 per Mandated Service Classes for Hospitals and Clinics and J-1503010-06 per Mandated Service Classes for Child Youth Program Facilities.
Maps and Locations for Custodial Services are shown in J-1503010-07 and Floor Plans are included in J-1503010-08.
A Custodial Inventory is provided in J-1503010-09 detailing floor types and surface area, fixtures, and other relevant information.
Facilities are clean and sightly, consistent with the specified Service Level and/or Service Class.
3.1 Scheduled Services The Contractor
shall provide scheduled custodial services to ensure facilities are clean and sightly.
The Contractor shall develop and submit an Annual Work Schedule and Monthly Work Plan for custodial services per Section F. The schedule shall clearly indicate the day of performance of each service for each building.
Facilities are clean and sightly, consistent with the specified Service Level and/or Service Class.
Work is completed in accordance with the Contractor’s schedule.
3.1.1 Space Cleaning The Contractor
shall clean spaces
The Contractor shall return furniture and other items moved
Spaces are clean and sightly
Norfolk
1503010 - Custodial Spec Item Title Performance
Objective Related Information Performance
Standard to ensure they are clean and sightly.
during performance to their original positions.
Areas designated as “Clean Rooms” require special uniforms to be donned prior to entering and during the cleaning operation. Clean Room uniforms will be provided by the Government for use by Contractor personnel. Areas to designated as “Clean Rooms” are identified on the Custodial Inventory provided in J- 1503010-09 consistent with the specified Service Level and/or Service Class.
Furniture and other items moved returned to original position.
Clean Rooms are maintained free of dust in accordance with clean room protocols.
3.1.1.1 Emptying Waste
Containers
The Contractor shall empty waste containers and ensure they are clean.
The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH." Waste collection excludes individual items that exceed 20 pounds in weight.
All waste that is dropped during the waste removal process shall be picked up and properly disposed. All spills that occur during the waste removal process shall be and properly treated and cleaned.
The Contractor shall collect all waste from desk-side waste containers and/or interior collection points. All waste shall be moved to designated refuse containers.
Waste containers are empty and clean.
Waterproof liners are provided and replaced when soiled or unserviceable.
Services are performed at the specified frequencies.
3.1.1.2 Low Area
Cleaning
The Contractor shall provide low area cleaning services to ensure surface areas are clean.
Low area cleaning includes dusting and wiping clean all furniture and fixtures (e.g., partitions, radiators, handrails, grills, ledges, sills, walls, moldings, ledges, baseboards, doors, and light fixtures) to a maximum height of 7'-0" above floor level.
Low area cleaning does not include desktops of occupied cubicles or offices.
Areas to receive low area cleaning are identified on the
Surfaces are clean.
Cleaning is performed at the specified frequencies.
Norfolk
1503010 - Custodial Spec Item Title Performance
Objective Related Information Performance
Standard Custodial Inventory provided in J- 1503010-09
3.1.1.3 Lunch/Break
Room Cleaning
The Contractor shall provide cleaning services in lunch/break room areas to ensure areas are clean and sanitary.
Employee lunch/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas.
Where present, soap and paper towel dispensers shall be refilled.
The Contractor shall collect all waste from lunch/break room areas. All waste shall be moved to designated refuse containers.
All waste that is dropped during the waste removal process shall be picked up and properly disposed.
Lunch/break room is clean and sanitary.
Lunch/break room waste containers are empty, clean, and waterproof liners have been replaced.
Dispensers are refilled and supplies are stocked.
Services are performed at the specified frequencies.
3.1.1.4 High Area
Cleaning
The Contractor shall provide high area cleaning services to ensure surfaces are clean.
High area cleaning includes dusting and wiping clean all surfaces above 7'-0" from floor level (e.g., overhead piping, light fixtures, ceiling fans, vents, and ceiling areas).
The Contractor shall clean the exterior and interior surfaces of the light fixture.
The Contractor shall ensure that overhead fixtures are protected from damage.
High area cleaning includes removal of all debris created, including debris falling into low areas.
Surfaces are clean.
Cleaning is performed at the specified frequencies.
3.1.1.5 Interior Window
Cleaning
The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.
Interior window cleaning shall be scheduled concurrently with exterior window cleaning.
Interior window cleaning shall include wiping clean all window sashes, sills, woodwork, and other surroundings of glass.
All interior windows are clean and sightly.
Cleaning is performed at the specified frequencies.
3.1.1.6 Exterior Window
Cleaning
The Contractor shall clean window surfaces and
Where storm windows exist, the Contractor shall clean both sides
All exterior windows are clean and sightly.
Norfolk
1503010 - Custodial Spec Item Title Performance
Objective Related Information Performance
Standard adjacent areas to ensure that surfaces are clean and sightly.
of the storm window and the outside of the inner glass.
When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.
Exterior window cleaning shall be scheduled concurrently with interior window cleaning.
Cleaning is performed at the specified frequencies.
3.1.1.7 Window Blinds
Cleaning
The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner.
Contractor shall clean both sides of blinds.
Blinds may be removed for cleaning.
Blinds are clean and in the same operational condition as prior to cleaning.
If removed for cleaning, blinds are returned to their original location within two working days.
Cleaning is performed at the specified frequencies.
3.1.1.8 Entrance Cleaning The Contractor
shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly.
Entrances surfaces include but are not limited to doors, associated transoms, and sidelights.
When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.
Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.
Glass surfaces are clean and sightly on both sides and for the full height of the glass.
Doors are clean and free of all dirt and marks.
Cleaning is performed at the specified frequencies.
3.1.1.9 Interior Glass
Surfaces Cleaning
The Contractor shall clean all interior glass to ensure glass surfaces are clean and sightly.
Glass surfaces include but are not limited to interior doors, partitions, and walls.
Surfaces shall be free of all dirt and provide a clear, streak-, Glass surfaces are clean and sightly on both sides and for the full height of the glass.
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1503010 - Custodial Spec Item Title Performance
Objective Related Information Performance
Standard smudge- and mark-free appearance regardless of height.
Cleaning is performed at the specified frequencies.
3.1.1.10 Drinking Fountains
Cleaning
The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly.
Drinking fountain surfaces shall be properly disinfected.
Drinking fountains are clean, sanitary, and sightly.
Cleaning is performed at the specified frequencies.
3.1.1.11 Lactation Rooms The Contractor
shall service lactation rooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.
Lactation room cleaning shall include sinks, countertops, and trash containers. Where present, soap and paper towel dispensers shall be refilled.
The Contractor shall collect all waste from lactation rooms. All waste shall be moved to designated refuse containers.
Lactation rooms are clean, sanitary, and sightly.
Lactation room waste containers are empty, clean, and waterproof liners have been replaced.
Dispensers are refilled and supplies are stocked.
Services are performed at the specified frequencies.
3.1.2 Floor Care The Contractor
shall provide floor care services to ensure they are clean and sightly.
The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position.
When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.
Floor care services shall be performed in a manner that minimizes interference with daily operations.
Floors are clean and sightly consistent with the specified Service Level and/or Service Class.
Norfolk
1503010 - Custodial Spec Item Title Performance
Objective Related Information Performance
Standard The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.
Floors in Dust Free spaces shall be serviced using equipment which emit airborne particles no larger than 0.3 micrometers and are 99.9% efficient. Dust Free service areas are identified in the Custodial Inventory provided in J-1503010-09. Equipment to be used in these spaces requires prior approval of the KO. The Contractor shall maintain equipment used in these spaces at optimum serviceability.
Equipment that cannot achieve the specified requirements shall be replaced immediately by the Contractor.
3.1.2.1 Sweeping and Dust
Mopping
The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust.
The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators.
Floors are free of debris and dust.
Services are performed at the specified frequencies.
3.1.2.2 Vacuuming
Carpets and Rugs
The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.
Contractor shall provide spot cleaning as needed.
Carpets and rugs are free of debris and dust.
Services are performed at the specified frequencies.
3.1.2.3 Cleaning Walk-off
Mats
The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean.
The Contractor shall notify the KO when walk-off mats are defective, missing, or not serviceable.
Walk-off mats and surfaces below the mats are clean.
Services are performed at the specified frequencies.
3.1.2.4 Spray Cleaning
and Buffing
The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.
The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.
Floors are clean and have a uniform glossy finish.
Non-slip floors are clean and have a
Norfolk
1503010 - Custodial Spec Item Title Performance
Objective Related Information Performance
Standard Floor products used shall result in a non-slip finish.
uniform matte finish.
Services are performed at the specified frequencies.
3.1.2.5 Wet Mopping The Contractor
shall wet mop floors to ensure that floors are clean.
The Contractor shall wet mop uncarpeted floors, including stairwells and elevators. Scuff marks, spots, and dried stains shall be removed.
Hospital, clinic and galley floors to be sanitized are identified on the Custodial Inventory provided in J-1503010-09
Floors are clean.
Hospital, clinic, and galley floors are clean and sanitary.
Services are performed at the specified frequencies.
3.1.2.6 Stripping, Coating, and Buffing
The Contractor shall strip, coat and buff floors to ensure that floors are clean and sightly.
The Contractor shall coat floors to ensure continuous protection.
The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.
The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.
The Contractor shall apply sufficient coats of product to protect floors from traffic and use.
Floor products used shall result in a non-slip finish.
Floors are clean, free of previously applied coat, and have a uniform glossy finish.
Floors are properly coated and protected.
Non-slip floors are clean and have a uniform matte finish.
Services are performed at the specified frequencies.
3.1.2.7 Carpet and Rug
Deep Cleaning
The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for use in a timely manner.
Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.
Carpets and rugs are clean.
Carpets and rugs are dry and passable in 12 hours.
Services are performed at the specified frequencies.
3.1.3 Restroom Services The Contractor
shall service restrooms to ensure
The Contractor shall inform the KO when dispensers, fixtures, Restrooms are clean, sanitary, and sightly consistent
Norfolk
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Objective Related Information Performance
Standard they are clean, sanitary, sightly, and stocked with sufficient supplies.
and drinking fountains are damaged or missing.
The Contractor shall clean locker rooms and showers as part of restroom services.
with the specified Service Level and/or Service Class.
Restrooms are adequately stocked with restroom supplies.
Services are performed at the specified frequencies.
3.1.3.1 Restroom Cleaning The Contractor
shall clean and disinfect restrooms to ensure they are clean, sanitary, and free of offensive odors.
All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms.
Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.
All restroom floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected.
All graffiti from restroom surfaces shall be removed.
All waterless urinals shall be cleaned in accordance with manufacturers’ recommendations, and at the frequency required by use.
All restrooms are clean, sanitary, and free of offensive odors.
No graffiti present on restroom surfaces.
Cleaning is performed at the specified frequencies.
3.1.3.2 Restroom
Servicing
The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and waste containers are emptied.
Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.
The Contractor shall collect all waste from all restrooms. All waste shall be moved to designated refuse containers.
All waste that is dropped during the waste removal process shall
Restroom supplies are filled to capacity and are available.
Restroom waste containers are empty, clean, and waterproof liners have been replaced.
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1503010 - Custodial Spec Item Title Performance
Objective Related Information Performance
Standard be picked up and properly disposed.
Services are performed at the specified frequencies.
3.1.4 Group
Shower/Locker Room Cleaning
The Contractor shall provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary.
All cleaning materials and equipment used in shower/locker rooms shall not be used in any other areas outside the shower/locker rooms.
Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.
The Contractor shall collect all waste from all shower/locker rooms. All waste shall be moved to designated refuse containers.
All waste that is dropped during the waste removal process shall be picked up and properly disposed.
Shower/locker room supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.
All shower/locker rooms are clean, sanitary, and free of offensive odors.
Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced.
Shower/locker room supplies are filled to capacity and are available.
Cleaning is performed at the specified frequencies.
3.1.5 Building Perimeter
Services
The Contractor shall provide building perimeter services to ensure that they are sightly.
The building perimeter is defined as the area within five feet from the building outside wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas as indicated on Maps and Locations shown in J-1503010-
Building perimeters are sightly consistent with the specified Service Level and/or Service Class.
3.1.5.1 Debris Removal The Contractor
shall remove debris from the building perimeter to ensure a sightly appearance.
The Contractor shall deposit all debris in the designated waste container.
Building perimeters are clear of debris.
Services are performed at the specified frequencies.
Norfolk
1503010 - Custodial Spec Item Title Performance
Objective Related Information Performance
Standard
3.1.5.2 Emptying
Perimeter Waste Containers
The Contractor shall empty perimeter waste containers and ensure they are clean.
The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area. The Contactor shall pick up all waste around the containers.
The Contractor shall collect and dispose of items placed adjacent to waste containers.
The Contractor shall empty ash urns and refill or replace sand as necessary.
All waste that is dropped during the waste removal process shall be picked up and properly disposed.
Provide waterproof liners and replace when needed.
Waste containers are empty and clean.
Waterproof liners are provided and replaced when soiled or unserviceable.
Services are performed at the specified frequencies.
3.2 Custodial Service
Orders
The Contractor shall perform custodial service order work in a timely manner to accomplish any custodial work identified within the entire boundary of the installation to ensure requirements are responded to and completed in accordance with specified standards.
The Contractor shall receive custodial service orders in accordance with the work reception requirements in Annex 2.
The Contractor shall schedule and perform custodial service orders in a way that minimize disruptions to customers and Government operations.
The Government may issue custodial service orders for work requirements at any location within the defined boundaries of this contract for any reason at the discretion of the KO.
Custodial service orders will include a wide variety of work.
Sample of historical custodial service order data is provided in J-1503050-10
The Contractor has full responsibility for any work up to the custodial service order limit of liability of $500 in direct labor and direct material cost per custodial service order. The
Custodial service order work is completed within the period of performance specified on the custodial service order.
Custodial service orders are signed by the original requestor or PAR prior to being closed.
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1503010 - Custodial Spec Item Title Performance
Objective Related Information Performance
Standard Government will only pay for the portion of direct labor and direct material that exceeds the custodial service order limits of liability.
The Contractor shall notify the KO upon identification that the custodial service order will exceed the specified limits of liability in accordance with reporting requirements in Annex
2. If a non-recurring work is issued for the portion exceeding the specified custodial service order limits of liability, the Government will only pay for the portion of direct labor and direct material that exceeds the custodial service order limits.
Example: If a custodial service order requires $600 in direct labor and direct material cost, the Government may issue a task order in accordance with the Non-Recurring Work provisions of the contract for the $100 in direct labor and direct material cost that exceeds the custodial service order limit of liability.
The Contractor may invoice for completed custodial service orders. The Contractor shall not invoice for incomplete custodial service orders and custodial service orders not issued. A modification will be process at the end of each period of performance to deduct for custodial service orders not issued and incomplete custodial service orders. Deduction will be based on the unit prices specified in Attachment J- 0200000-09 ELINs.
The Contractor shall submit a monthly summary of completed custodial service orders per Section F.
Norfolk
Norfolk
1503010 - Custodial Services Spec Item Title Performance
Objective Related Information Performance
Standard 4 Non-Recurring
Work Non-Recurring work may be ordered utilizing DoD Fed Mall in accordance with Section H or on a task order in accordance with the
PROCEDURES
FOR ISSUING
ORDERS clause in Section G. The order will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order.
Refer to Non-Recurring Work ELINs for task listings, descriptions, and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. Performance standards for non-recurring work will be the same as those in Spec Item 3 where applicable.
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