Attachment_2B_YKTN_Concept_of_Operations.pdf

N00024-16-R-6405

Attachment 2B

Naval Submarine Torpedo Facility (NSTF) MK 48 Intermediate Maintenance Activity (IMA)

Torpedo Training Center (TTC) Yorktown, Virginia

Concept of Operations

PURPOSE

The Purpose of this Concept of Operations is to outline and describe the organizational and functional relationships within the IMA including the roles, responsibilities and interaction between Military, Government Key Contractor support personnel consistent with the contract’s Performance Work Statement.

EXECUTIVE SUMMARY

This CONOPS describes how, within the IMA, the Contractor support staff will support IMA and TTC operations. The objective of this Concept of Operations (CONOPS) is to define and clarify the operational execution within the Yorktown IMA and the roles and responsibilities of the Key contractor personnel. The IMA Contractor personnel are responsible and accountable for the support of the maintenance activity.

Key roles for the Contractor Support staff include providing support to each tasked functional area and supporting the Military and Government in performing work within the IMA.

There are five Contractor key positions which include the Technical Program Manager, Quality Assurance Specialist, PDLR Lead, G&C Lead, and Test Equipment Maintenance (TEM) Lead. These contractor positions are responsible and accountable for all contractor work including Cost, Schedule and Performance. The Technical Program Manager serves as the single point of oversight management and guidance within the terms and conditions of the contract to support staff through the Contracting Officer’s Representative (COR). Contractor personnel providing direct support to IMA departments provide services within structures and procedures defined in applicable IMA instructions.

INTRODUCTION

This CONOPS provides the daily interaction and relationships between principal Military Government, and Key Contractor support personnel within the IMA.

SYSTEM CONCEPT

Roles and Responsibilities Overview

The Contractor’s role within the IMA is to provide the work required to support the mission of the IMA. The Technical Program Manager will be responsible for the overall performance, schedule and cost within the contractor responsibilities.

The Contractor shall take assertive focus on and accountability for product quality and responsibility to take rapid preventive or corrective action to eliminate non-conformance or mitigate risk. This includes the use of active management, integrated planning and management of Process Control, Worker Environmental Health & Safety, and prioritization of daily production functions (Guidance and Control (G&C) Maintenance and Planning functions) and production support functions (Supply support, Test Equipment, APCS Support, Quality Assurance support, Technical Library support, Calibration Program management and PDLR repair). A major tenant of this is proactive leadership coverage, integration and continuity with the IMA and the ability to create and execute training plans for supervisors and leads (ascension planning) and aggressive monitoring of contract performance requirements and contract execution.

Relationship between Government and Contractor within the Contract

The Contractor supports the Government in performing functions within the scope of the Contract and is accountable for their Cost, Schedule and Performance in supporting these activities within the terms and conditions of the Contract. The contractor is also accountable for making recommendations to the Contracting Officer’s Representative on any issues and/or changes which the Contractor believes are necessary to support the Contract. Within this support services construct the Government principle personnel provide the administrative and technical oversight of contract execution. The Contractor provides support across functional work areas in the IMA. These support services are monitored by the Government COR. Figure 1 illustrates the relationship and lines of communication between Military and Contractor personnel.

Contractor adherence and support of IMA Schedule

The production schedule for the IMA establishes the work required from the G&C work area. Planning efforts typically run several weeks in depth to ensure timely availability of Ready For Issue (RFI) Groups to support torpedo production and fleet requirements. The G&C work area lead will attend periodic production meetings and maintain the G&C segment of the production status board. Production requirements will be determined by the Production Planners, approved by the Production Officer and provided to the G&C lead for execution. The Contract Technical Program Manager ensures adherence to schedule and anticipated costs. The Commanding Officer (CO) and COR will be notified of any issues that may impact schedule, cost or performance.

The contractor shall ensure that all TEM scheduled preventative maintenance and periodic calibration are completed as required by applicable technical documentation.

The TEM area lead shall ensure that scheduled maintenance and calibrations are performed within allowable windows of completion with consideration for IMA production requirements and schedule. The TEM lead will provide monthly schedules of calibration and maintenance requirements for ATEs to cognizant IMA Production Department personnel where actual anticipated accomplishment dates will be identified and any conflicts will be adjudicated.

The contractor shall ensure that all assigned torpedo production planning is completed accurately and in a timely manner without impact to the production schedule.

The Planner will ensure that all planning actions are identified, as required, by the technical manuals.

The contractor shall ensure that all Depot Level Repair (DLR) material is properly ordered, received, stowed, issued turned-in and inventoried as to not impact the production schedule.

The contractor shall ensure that all material repairs, maintenance actions and hardware modifications accomplished with the PDLR work cells are completed expeditiously to ensure rapid turnaround of material in support of IMA production operations.

The contractor shall ensure all non-DLR material is ordered in an expedient manner as usage and material management system generated reorder reports indicate to support ongoing production evolutions. Material management and status reports shall be generated as prescribed by IMA Instructions and other directives.

The contractor shall ensure that the IMA calibration management program provides required calibrated instruments for torpedo processing which support production requirements. The contractor will interface with the Production Departments and local Calibration labs to identify requirements and service capabilities.

The contractor shall ensure that APCS system access is managed to provide authorized users access and systems training to support torpedo processing functions.

The contractor will collect and analyze user reported issues and forward for resolution as appropriate. The contractor will additionally ensure APCS support equipment is maintained in accordance with stated requirements.

The contract Technical Program Manager reviews comments and approves within the terms of the Contract the anticipated schedule and cost projections for the support services which will be provided to achieve requirements identified in the production schedule. Functional work area leads are responsible and accountable for adherence to schedule within their work areas and identify GFE/GFI issues for resolution by appropriate authority.

Figure 1 Relationship between Contractor, Military and Government Personnel

Contractor Key and Non-Key Personnel

The Contractor positions are depicted in terms of key and non-key personnel in

Figure 2. Notional non-key labor categories are depicted in Figure 3.

IMA

CO

(Military)

Supply Manager

(Civil Service)

Production Planner

(Non-key)

Supply Support

DLR, PEB &

DLA Material (3 Non-Key)

TEM

Techs/Eng

(4.5 Non-key)

PDLR

Techs/Eng

(7 Non-key)

G&C Techs (4 Non-key)

APCS

Super User & Tech Support (2 Non Key)

Quality Manager

(Civil Service)

G&C Lead

SOW 3.2.3

(Key)

Test Equipment Maintenance Lead

SOW 3.2.7 & 8

(Key)

Production Manager (civil service)

Technical Program Manager

SOW 3.2

(Key)

Contracting Officer’s

Representative

(COR)

Production Officer

(Military)

PDLR Lead

SOW 3.2.11-17

(Key) Quality

Assurance Specialist

SOW 3.2

(Key)

Calibration Support (.5 Non-key)

Support Manager

(Civil Service)

PDLR

Logistician/

Data Records

(Non-key)

IMA

XO

(Military)

QA Support TLR and

TPL

(2 Non Key)

Figure 2 Contractor Key and notional Non-Key personnel staffing

LABOR CATEGORY QUANTITY

Engineer 3 1 Quality Assurance Analyst 1 Tech Writer 1 Computer Systems Analyst 2 1 SCA Computer Operator 1 Inventory Planning Control 2 1 SCA Material Coordinator 1 Engineer Field 3 2 SCA Supply Tech 3 SCA Elec Tech Maintenance 2 4 SCA Engineering Technician 3 9

Figure 3 Notional Non-key Personnel Labor Categories

Contractor Key Personnel

TEM Lead

Key

PDLR Techs / Engs.

Non Key

G&C Lead

Production Planner

Supply Material/PEB Technicians

Non- Key

Technical Program Manager

Key

Key Personnel:

Technical Program Manager (SOW 3.2) TEM Lead (SOW 3.2.7 & 8) G&C Lead (SOW 3.2.3) PDLR Lead (SOW 3.2.11-17) Quality Assurance Specialist (SOW 3.2)

Non-Key Personnel*:

G&C Maintenance Tech (4) TEM Technician (4.5) PDLR Logistician (1) PDLR Technician (7) Material Supply Technician (1) PEB Supply Technician (1) Supply DLR Technician (1) Production Planner (1) APCS Super User (1) APCS Equipment Technician (1) Calibration Management Technician (.5) Tech Library Technician (1) Top Level Reviewer (1)

*Note: Non-Key personnel staffing levels are notional.

Quality Assurance Specialist Key

PDLR

Logistician

Non Key

TEM

Techs/Eng

Non Key

G&C Techs

Non Key

PDLR

Lead

Calibration Management Technician

Non Key

APCS

Equipment

Support Tech

Non Key

DLR

Material Manager Non- Key

APCS Super User

QA

Support

TLR/TPL

To perform the requirements of the Statement of Work, the Government requires personnel with the appropriate experience and professional development qualifications.

Positions for Key Personnel are:

Technical Program Manager G&C Lead TEM Lead PDLR Lead Quality Assurance Specialist

Contractor Key Personnel:

Technical Program Manager The Technical Program Manager approves and manages on behalf of the Contractor, efforts consistent with the SOW tasking to support IMA production planning and requirements. The Technical Program Manager is responsible for successful execution in terms of Cost, Schedule and Performance of the Contract for the Contractor. The Technical Program Manager is also accountable for timely and flexible response by the Contract’s contractor support staff to satisfy the terms and conditions of the Contract.

G&C Lead

The G&C Lead position is responsible for contractor provided G&C maintenance support within the IMA complex. The G&C lead is accountable to the contract Technical Program Manager for any G&C support required. The G&C Lead associated qualification/certifications include:

Group Level Reviewer G&C (Technical JQR)

QAI

Explosive Qual/Cert (TM, TL, I, QA, SO)

TEM Lead

The TEM Lead position is responsible for contractor provided TEM Lead support within the IMA and TTC complex. The TEM Lead is accountable to the contract Technical Program Manager for any TEM Lead support required. The TEM Lead associated qualification/certifications include:

Off-Line TEM ATE CAL (ST820-AP-MMI-020, Job Sheet 5-132)

PDLR Lead

The PDLR Lead position is responsible for contractor provided PDLR Lead support within the IMA and TTC complex. The PDLR lead is accountable to the contract Technical Program Manager for any PDLR Lead support required. The PDLR Lead associated qualification/certifications include:

Final Acceptance Inspector (FAI) PDLR Work Instructions (WI’s) 1, 7, 12, 15, 24, 27, & 28 Speed Control Valve Test Set Calibration (ST890-BM-MMD-020, Job Sheet

7-1 and 5-9)

Quality Assurance Specialist

The Quality Assurance Specialist is responsible for support of the Contractor product quality and operations within the IMA and TTC complex. The QA specialist is accountable to the Technical Program Manager. The QA Specialist Lead associated qualification/certifications include:

Final Acceptance Inspector (FAI) PDLR Work Instructions (WI’s)

Contractor Non-Key Personnel:

In addition, the Contractor may use the following non-key labor categories to support the Contract:

Production Planner G&C Technician TEM Technician/Engineer Logistician Specialist Supply DLR technician Supply Technician Supply PEB Technician PDLR Technician/Engineer Calibration Management Technician APCS Super User APCS Equipment Support Technician Technical Library Specialist QA Top level reviewer

Production Planner The production planner for the Contractor is responsible for the production areas support as assigned and also providing management oversight of the Contractor’s support of the Production schedule. The Production Planner provides weekly production schedule inputs, attends periodic Production Meetings and provides the status of work in process and personnel resources within the functional work areas as required. The Contractor is responsible for execution of the production schedule within the scope of the work that they are responsible for performing within the Contract. The Contractor Planner shall prepare and provide Torpedo Top Level Flow Diagrams (TLFDs) and Group Level Flow Diagrams (GPFDs) and distribute to the respective work areas to perform the work as operations require.

G&C Technician

The Contractor G&C technicians are responsible for contractor provided G&C maintenance support within the IMA complex. The G&C technicians are accountable to the contractor G&C Lead for any G&C support required.

TEM Technician/Engineer The TEM Technicians/Engineers are responsible for contractor provided test equipment maintenance, calibration and repair support within the IMA and TTC complex. TEM personnel are accountable to the TEM Lead.

Logistician Specialist

The Logistician Specialist is responsible for PDLR administrative and logistic support associated with PDLR operations. The Logistician Specialist is accountable to the PDLR Lead for any Logistic support required.

Supply DLR Technician

The Depot Level Repairable (DLR) technician is responsible for material management, processing, shipment and receipt of all repairable material either via NAVSUP or commercial repair. The DLR technician shall provide DLR material status and technical data to the IMA Supply Manager as required. The DLR technician is accountable to Technical Program Manager.

Supply Technician The Supply Technician is responsible for material requisitioning within the IMA and TTC Complex and shall provide data analysis and technical data analysis to the IMA Supply Manager as required. The Supply Technician is accountable to the Technical Program Manager.

Supply PEB Technician The Supply PEB technician is responsible for pre-expended bin (PEB) and ORDALT material management, inventories, processing and stocking of material. The PEB technician shall provide material status and technical data to the IMA Supply Manager as required. The PEB Technician is accountable to the Technical Program Manager.

QA Top Level Reviewer The QA Top Level reviewer is responsible to perform verification reviews of all torpedo group processing to include all Objective Quality Evidence (OQE) and maintenance actions. Reports and processes deficiencies through the IMA’s Quality Management System. Conducts operational surveillances as part of oversight and compliance of Quality Assurance requirements. The QA Top Level reviewer is accountable to the Technical Program Manager.

Technical Library Specialist The Technical Library Specialist is responsible to update, maintain, and review Publications and Technical Manuals related to IMA operations. Responsible for incorporating and verifying revisions and changes to issuances and to prepare and forward Requests for Problem Resolution (RPRs) through the Common Problem

Reporting System (CPRS) for approval. The Technical Library Specialist will provide technical data and support to the IMA Quality Manager and customers as required. The Technical Library Specialist is accountable to the Technical Program Manager.

PDLR Technician/Engineer

The PDLR technicians/engineers are responsible for contractor provided PDLR level repair support within the IMA and TTC complex. PDLR personnel are accountable to the contract PDLR Lead within the terms of the Contract.

Calibration Management Technician The Calibration Management Technician is responsible for providing management and custodial services for the IMA equipment calibration program as required. The Calibration Management Technician shall provide program status information to the IMA Quality Assurance Officer. The Calibration Management Technician is accountable to the contract Technical Program Manager within the terms of the Contract.

APCS Super User The APCS Super User is responsible for local management, oversight and user training of the APCS system within the IMA and TTC Complex. The APCS Super User is accountable to the contract Technical Program Manager.

APCS Equipment Technician The APCS Equipment Technician is responsible for support of maintenance troubleshooting and local repair of APCS support equipment within the IMA and TTC Complex. The APCS Equipment Technician is accountable to the contract Technical Program Manager.