Att_(1) _Appendix_F_-_Performance_Metrics.pdf

N00019-15-R-0011

Attachment 1, Appendix (F)

Performance Metrics

15 April 2015

PERFORMANCE METRICS

Performance Metric PWS Para. Satisfactory Performance Marginal Performance

Lost/Damaged GFP 3.10.4 Notify PCO within 24 hours of discovery or lost, damaged, destroyed or stolen

GFP.

Project Management 3.17 Contractor is in compliance with their approved Project

Management Plan 90.0% of the time. This includes submission and accuracy of

Integrated Management

Schedule (IMS), Cost, Schedule and Performance status and information.

Contractor is in compliance with their PM Plan 85.0% to

89.9% of the time. This includes submissions and accuracy of IMS, Cost, Schedule and Performance status and information.

Project Manager 3.17.2 Provide name/info designee to PCO within 10 days of award.

Project Manager 3.17.2 Submit change of Project

Manager POC within 2 business days.

Maintenance

Recordkeeping

3.18 The Contractor is in

compliance with

Maintenance Recordkeeping and the information is current and real or near real-time and downloaded on a routine basis.

The Contractor is in compliance with

Maintenance Recordkeeping and the information is not available or downloaded on a routine basis.

Essential Personnel 3.19 Essential personnel positions are not vacant more than 30 consecutive days.

Essential Personnel 3.19 Any change to the essential personnel POC information is performed within 2 business days.

Performance Metrics

The Contractor shall document and report a joint inventory of GFP and COP at each facility annually.

The Contractor shall complete the annual inventory NLT fifteen

(15) working days prior to the end of the annual contract ordering period.

4.1.2

5.6.1

The Contractor shall maintain greater than 95.0% inventory accuracy with unreconciled inventory corrections not to exceed

$2,500 per year.

The Contractor shall maintain 90.0% to 94.9% inventory accuracy with unreconciled inventory corrections not to exceed

$4,000 per year.

Post Award Conference 4.1.4 Contractor to host 2 day conference NLT 30 days after Contract Award.

Additional Facility

Material

4.1.8 During Phase-In period (1st

60 days) the Contractor shall provide a listing of site support requirements to the

USG.

Export Licenses 4.1.9 ITAR license requests are submitted NLT 30 days after

Contract Award.

Schedule Changes 5.4.1 When MO notifies

Contractor with schedule changes, the Contractor shall provide a new schedule within 2 hours.

Part Requisition

Management, NALCOMIS/OOMA.

5.7.1 The Contractor provides

information to the

NALCOMIS/OOMA

database no later than 48 hours after filling a requisition. Information is accurate.

The Contractor provides information to the

NALCOMIS/OOMA

database after 72 hours of filling a requisition and there are errors found in the data accuracy.

Performance Metrics

For Non-Mission Capable

Supply/Aircraft on Ground

Requisitions:

5.7.2

5.7.3

7.0

Provide initial status of all requisitioned material to the squadron within one (1) hour and every four (4) hours thereafter during core work hours or upon status change.

Deliver all requisitioned material within twenty-four

(24) hours to the aircraft at any required Continental

United States (CONUS) location.

Deliver all requisitioned material within seventy-two

(72) hours to the aircraft at any required Outside

Continental United States

(OCONUS) location.

For Partial-Mission

Capable Supply/Mission degraded Requisitions

5.7.2

5.7.3

7.0

Provide initial status of all requisitioned material to the squadron within two (2) hours.

Deliver the requisitioned material within seventy-two

(72) hours to the aircraft at any required CONUS location.

Deliver all requisitioned material within ninety-six

(96) hours to the aircraft at any required OCONUS location.

Performance Metrics

The Contractor shall track all Government and

Contractor owned spares usage and deliver the

Spares Usage Report, inclusive of pricing information.

5.7.6 Pricing information is

included in the documentation 100%.

Pricing information is included in the documentation less than

100%.

The Contractor shall ensure that the Government receives the maximum benefit of all warranties offered for labor, parts and material that are repaired, purchased or replaced in the performance of this contract.

5.7.7 Warranty Entitlements:

When warranty entitlements apply, the Contractor proposal identifies

“WARRANTY

ENTITLEMENTS APPLY”.

95-100% of the proposal apply appropriate labor and material cost entitlements correctly.

Warranty Entitlements:

When warranty entitlements apply, the Contractor proposal identifies

“WARRANTY

ENTITLEMENTS APPLY”.

85% to 94.9% of the proposals apply appropriate labor and material cost entitlements correctly.

deploy all DSKs with

100% RFI assets.

5.10 100% Compliance N/A

Turn-around Time (TAT) for the Contractor to repair or replace GOP identified in Appendices (C), DSK and (E), Repairables

6.0 TAT starts upon delivery

order award and completes when the item is returned to

Navy inventory 100% compliance. (Excludes

Scheduled Depot Level

Maintenance C Checks).

TAT 90% to 99.9% compliance

TAT for the Contractor to repair or overhaul the High

Value Assets (HVA), Appendix (B)

15.0 TAT starts upon award of

delivery order and completes when the item is returned to

Navy inventory 96% compliance.

TAT 90.0% to 95.9% compliance.

Performance Metrics provide services, repair material and overhaul in accordance with Over and

Above Procedures, Appendix I.

15.0

16.0

17.0

The Contractor’s initial proposal for Over and Above work efforts shall be accurate, complete and timely. The proposal shall include supporting documentation for the

Government to make price reasonableness determinations in accordance with FAR Part 12. The

Contractor’s proposal submission meets the requested proposal due date.

deliver aircraft from depot maintenance to the

Government with no more than ten (10) minor defects, no 0 Major defects, and no

Critical defects attributed to the Contractor.

20.0

21.0

25.0

26.0

100% Compliance. Less than 99% compliance may result in a Contractor reduced payment of $5,000 on the appropriate CLIN or

1% of the delivery order negotiated invoiced amount, whichever is greater.

TAT for the Contractor to perform aircraft depot maintenance.

20.0

21.0

25.0

26.0

Depot TAT to include inspection, and repair of all defects, starts at the delivery order award date, and terminates upon a successful

Functional Check Flight

(FCF) by the USN 100% compliance.

Less than 100% compliance may result in a Contractor reduced payment of $5,000 or 1% of the delivery order negotiated invoiced amount, whichever is greater.

Performance Metrics

Accident/ Incident 20.2 Accident/ Incident

Return to Service: the

Contractor shall complete a comprehensive verification of the USN aircraft, engine, and component logbook entries for each

Depot visit.

20.3

20.4

Upon completion of the

Depot visit, an authorized representative shall sign an entry in the USN aircraft logbook certifying inspection and configuration status of the aircraft 100% compliance.

Less than 100% compliance may result in a Contractor reduced payment of $5,000 or 1% of the delivery order negotiated invoiced amount, whichever is greater.

The Contractor shall correct discrepancies discovered during a FCF, which are required to successfully complete the

FCF.

20.11

21.11

24.0

Successful functional check flight on first flight.

Discrepancies related to a

Depot task card affected system are discovered during

FCF. Additional FCF, if required, will be at “NO

ADDITIONAL CHARGE”

to the Government.

The Contractor shall update the applicable documentation and records for each C-40A aircraft for each Depot inspection and repair.

21.3

21.4

100% compliance with

Federal Aviation Regulation

(FAR) Parts 121.1105 and

121.1109.

Less than 100% compliance may result in a Contractor reduced payment of $5,000 or 1% of the delivery order

Performance Metrics

The Contractor shall strip and paint the aircraft in accordance with Boeing

Design D6-1816, (Process

Document for Decorative

Finishing of Airplane

Exteriors) and Boeing

Drawing 414A4147.

22.0 No major paint discrepancies

which require rework, or 5 or less minor paint discrepancies which require touch up, are discovered during the Government acceptance inspection.

No more than 4 major paint discrepancies which require rework, or no more than 6 to

10 minor paint discrepancies which require touch up, are discovered during the

Government acceptance inspection.

C Check Over and Above

Work, and Over and Above

Depot Maintenance

25.1

26.1

26.2

Successful functional check flight on first flight.

No discrepancies unrelated to any Depot task card affected system are discovered during FCF.

Additional FCF will be negotiated with the PCO to correct discrepancies.

C Check Over and Above

Work, and Over and Above

Depot Maintenance

25.1

26.1

26.2

Successful functional check flight on first flight.

Discrepancies related to a

Depot task card affected system are discovered during

FCF. Additional FCF, if required, will be at “NO

ADDITIONAL CHARGE”

to the Government.

The Contractor shall provide appropriate Return

To Service documentation entries into the USN aircraft, engine, and component logbooks.

25.0

26.0

100% Compliance. Less than 100% compliance may result in a Contractor reduced payment of $5,000 or 1% of the delivery order

Drop-In Maintenance 26.1 The Contractor shall notify the USG of POA&M and estimated costs within 5 days after PCO/ACO notification.

Performance Metrics

Contractor Field Team 26.2 The Contractor shall notify the IPTL of planned actions within 8 hours after PCO notifies the Contractor of the requirement.

CDRL delivery schedules Exhibits

A-C

On time delivery of each

CDRL per CDRL delivery requirements 100% compliance.

Less than 100% compliance with CDRL delivery schedule requirements

Wide Area Workflow

Payment Instructions

DFARS

252.232-

The Contractor shall submit accurate payment request and supporting documentation no later than

45 days after Government signature on the Certificate of Completion.

The Contractor shall submit accurate payment request and supporting documentation no later than

90 days after Government signature on the Certificate of Completion.