Att_(1) _Appendix_F_-_Performance_Metrics.pdf

N00019-15-R-0011

Attachment 1, Appendix (F)

Performance Metrics

01 June 2015

PERFORMANCE METRICS

Performance

Metrics PWS Para. Satisfactory Performance

Marginal

Performance

Lost/Damaged GFP 3.10.4 Notify PCO within 24 hours of discovery or lost, damaged, destroyed or stolen GFP.

Maintenance

Recordkeeping

3.18 The Contractor is in compliance

with Maintenance

Recordkeeping and the information is current and real or near real-time and downloaded on a routine basis.

The Contractor is in compliance with

Maintenance

Recordkeeping and the information is not available or downloaded on a routine basis.

Critical Position 3.19 Critical position personnel positions are not vacant more than 30 consecutive days.

Critical Position 3.19 Any change to the critical position personnel POC information is performed within

2 business days.

Any change to the critical position personnel POC information is NOT provided within 2 business days.

The Contractor shall document and report a joint inventory of

GFP and COP at each facility annually. The

Contractor shall complete the annual inventory NLT fifteen

(15) working days prior to the end of the annual contract ordering period.

4.1.2

5.6.1

The Contractor shall maintain greater than 95.0% inventory accuracy with unreconciled inventory corrections not to exceed $2,500 per year.

The Contractor shall maintain 90.0% to

94.9% inventory accuracy with unreconciled inventory corrections not to exceed $4,000 per year.

Export Licenses 4.1.9 ITAR license requests are submitted NLT 30 days after

Contract Award.

Metrics PWS Para. Satisfactory Performance

Marginal

Performance

Part Requisition

Management, NALCOMIS/OOMA.

5.7.1 The Contractor provides

information to the

NALCOMIS/OOMA database no later than 48 hours after filling a requisition. Information is accurate.

The Contractor provides information to the

NALCOMIS/OOMA

database after 48 hours of filling a requisition and there are errors found in the data accuracy.

For Non-Mission

Capable

Supply/Aircraft on

Ground Requisitions:

5.7.2

5.7.3

7.0

Provide initial status of all requisitioned material to the squadron within one (1) hour and every four (4) hours thereafter during core work hours or upon status change.

Deliver all requisitioned material within twenty-four (24) hours to the aircraft at any required

Continental United States

(CONUS) location.

Deliver all requisitioned material within seventy-two (72) hours to the aircraft at any required

Outside Continental United States

(OCONUS) location.

For Partial-Mission

Capable

Supply/Mission degraded Requisitions

5.7.2

5.7.3

7.0

Provide initial status of all requisitioned material to the squadron within six (6) hours.

Deliver the requisitioned material within ninety-six (96) hours to the aircraft at any required CONUS location.

Deliver all requisitioned material within one hundred and twenty (120) hours to the aircraft at any required

OCONUS location.

PWS Para. Satisfactory Performance

Marginal

Performance

The Contractor shall track all Government and Contractor owned spares usage and deliver the Spares

Usage Report, inclusive of pricing information.

5.7.6 Pricing information is included

in the documentation 100%.

Pricing information is included in the documentation less than 100%.

The Contractor shall ensure that the

Government receives the maximum benefit of all warranties offered for labor, parts and material that are repaired, purchased or replaced in the performance of this contract.

5.7.7 Warranty Entitlements: When

warranty entitlements apply, the

Contractor proposal identifies

“WARRANTY

ENTITLEMENTS APPLY”. 95-

100% of the proposal apply appropriate labor and material cost entitlements correctly.

Warranty

Entitlements: When warranty entitlements apply, the Contractor proposal identifies

“WARRANTY

ENTITLEMENTS

APPLY”. 85% to

94.9% of the proposals apply appropriate labor and material cost entitlements correctly.

The Contractor shall deploy all DSKs with

100% RFI assets.

5.10 100% Compliance N/A

Turn-around Time

(TAT) for the

Contractor to repair or replace GOP identified in

Appendices (C), DSK and (E), Repairables

6.0 TAT starts upon delivery order

award and completes when the item is returned to Navy inventory 100% compliance.

(Excludes Scheduled Depot

Level Maintenance C Checks).

TAT 90% to 99.9% compliance

TAT for the

Contractor to repair or overhaul the High

Value Assets (HVA), Appendix (B)

15.0 TAT starts upon award of

delivery order and completes when the item is returned to

Navy inventory 96% compliance.

TAT 90.0% to 95.9% compliance.

PWS Para. Satisfactory Performance

Marginal

Performance

The Contractor shall provide services, repair material and overhaul in accordance with

Over and Above

Procedures, Appendix

I.

15.0

16.0

17.0

The Contractor’s initial proposal for Over and Above work efforts shall be accurate, complete and timely. The proposal shall include supporting documentation for the

Government to make price reasonableness determinations in accordance with FAR Part 12.

The Contractor’s proposal submission meets the requested proposal due date.

The Contractor’s proposal for Over and

Above work efforts are incomplete and do not contain sufficient supporting documentation to include as its basis of estimate to enable the

Government to make a price reasonableness determination in accordance with FAR

Part 12. The

Contractor’s proposal submission date is greater than 3 days beyond the due date.

The Contractor shall deliver aircraft from depot maintenance to the Government with no more than ten (10) minor defects, no

Major defects, and no

Critical defects attributed to the

Contractor.

20.0

21.0

25.0

26.0

100% Compliance. Less than 99% compliance may result in a Contractor reduced payment of $5,000 on the appropriate CLIN or 1% of the delivery order negotiated invoiced amount, whichever is greater.

TAT for the Contractor to perform aircraft depot maintenance.

20.0

21.0

25.0

26.0

Depot TAT to include inspection, and repair of all defects, starts at the delivery order award date, and terminates upon a successful

Functional Check Flight (FCF) by the USN 100% compliance.

Less than 100% compliance may result in a Contractor reduced payment of $5,000 or

1% of the delivery order negotiated invoiced amount, whichever is greater.

Custodial

Responsibility

20.2

21.2

22.2

23.1

26.4

The Contractor shall notify the

Government within 6 hours of any accident or incident affecting the aircraft.

The Contractor’s notification to the

Government of any accident or incident affecting the aircraft exceeds 6 hours.

PWS Para. Satisfactory Performance

Marginal

Performance

Return to Service: the

Contractor shall complete a comprehensive verification of the

USN aircraft, engine, and component logbook entries for each Depot visit.

20.3

20.4

Upon completion of the Depot visit, an authorized representative shall sign an entry in the USN aircraft logbook certifying inspection and configuration status of the aircraft 100% compliance.

Less than 100% compliance may result in a Contractor reduced payment of

$5,000 or 1% of the delivery order negotiated invoiced amount, whichever is greater.

The Contractor shall correct discrepancies discovered during a

FCF, which are required to successfully complete the FCF.

20.11

21.11

24.0

Successful functional check flight on first flight.

Discrepancies related to a Depot task card affected system are discovered during

FCF. Additional FCF, if required, will be at

“NO ADDITIONAL

CHARGE” to the

Government.

The Contractor shall update the applicable documentation and records for each C-

40A aircraft for each

Depot inspection and repair.

21.3

21.4

100% compliance with Federal

Aviation Regulation (FAR)

Parts 121.1105 and 121.1109.

Less than 100% compliance may result in a Contractor reduced payment of

$5,000 or 1% of the delivery order negotiated invoiced amount, whichever is greater.

The Contractor shall strip and paint the aircraft in accordance with Boeing Design

D6-1816, (Process

Document for

Decorative Finishing of Airplane Exteriors) and Boeing Drawing

414A4147.

22.0 No major paint discrepancies

which require rework, or 5 or less minor paint discrepancies which require touch up, are discovered during the

Government acceptance inspection.

No more than 4 major paint discrepancies which require rework, or no more than 6 to

10 minor paint discrepancies which require touch up, are discovered during the

Government acceptance inspection.

PWS Para. Satisfactory Performance Marginal

Performance

C Check Over and

Above Work, and

Over and Above

Depot Maintenance

25.1

26.1

26.2

Successful functional check flight on first flight.

Discrepancies related to a Depot task card affected system are discovered during

FCF. Additional FCF, if required, will be at

“NO ADDITIONAL

CHARGE” to the

Government.

The Contractor shall provide appropriate

Return To Service documentation entries into the USN aircraft, engine, and component logbooks.

25.0

26.0

100% Compliance. Less than 100% compliance may result in a Contractor reduced payment of

$5,000 or 1% of the delivery order negotiated invoiced amount, whichever is greater.

Wide Area Workflow

Payment Instructions

DFARS

252.232-

The Contractor shall submit accurate payment request and supporting documentation no later than 45 days after

Government signature on the

Certificate of Completion.

The Contractor shall submit accurate payment request and supporting documentation no later than 90 days after Government signature on the

Certificate of

Completion.