Language Link Winning Bid.pdf

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

(REV 2022-12-06) PAGE 1

EXHIBIT A-1 – BIDDER’S CERTIFICATION

Competitive Solicitation:

No. 18222 – Spoken Language Interpreter Services for IPI, OPI, & VRI (Non-CBA)

Contract Category(ies):

Note: Open to all bidders

Covering at least the Top 20 Languages (via ALL scheduling options):

In-Person Interpreting (IPI) [regional]

Olympic Region

Northwest Region

Southwest Region

South Central Region

North Central Region

Eastern Region

X Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI) [statewide]

Reserved Award Contract Category(ies):

Note: Limited to bidders who certify and qualify as a Washington Small Business and/or Certified Veteran- Owned Business

Covering at least one language (via ALL scheduling options):

Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI) [statewide]

Bidder: Corporate Translation Services, LLC dba Language Link

Bidder’s Address: 1417 SE Rasmussen Blvd., Suite 101 Battle Ground, WA 98604

Bidder Organization Type:

Check appropriate box

Corporation: Domestic Foreign

Limited Liability Company (LLC): X Domestic Foreign

Partnership: Domestic Foreign

Sole Proprietorship:

* Note: A sole proprietorship is an unincorporated business owned and run by an individual with no distinction between the business and the owner. It is not a legal entity. It simply refers to a person who owns the business and is personally responsible for its debts and who pays personal income taxes on profits earned from the business. If you are a bidder who operates a business on your own, you automatically are a sole

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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proprietor unless you have adopted a business structure (e.g., corporation, LLC, partnership).

State of Formation for Corp./LLC/Partnership :

Delaware

Doing Business Under Another Name:

Check appropriate box

State whether Bidder has been doing business under another name during the past five years:

Bidder has NOT done business under another name

X Bidder HAS done business under another name

If Bidder HAS done business under another name, provide the name(s) and addresses:

Name: Corporate Translation Services, Inc. dba Language Link

Address: 701 NE 136th Avenue, Suite 200 Vancouver Washington - 98684

Bidder, through the duly authorized undersigned, makes this certification as a required element of submitting a responsive bid. Bidder certifies, to the best of its knowledge and belief that the following are true, complete, correct, and made in good faith:

1. UNDERSTANDING. Bidder certifies that Bidder has read, thoroughly examined, and fully understands all of the provisions in the Competitive Solicitation (including all exhibits) and the terms and conditions of the Contract and any amendments or clarifications to the Competitive Solicitation, and agrees to abide by the same.

2. ACCURACY. Bidder certifies that Bidder has carefully prepared and reviewed its bid and fully supports the accuracy of the same. Bidder further understands and acknowledges that Enterprise Services shall not be responsible for any errors or omission on the part of Bidder in preparing its bid. Bidder further certifies that the facts declared here are true and accurate. Bidder further understands and acknowledges that the continuing compliance with these statements and all requirements of the Competitive Solicitation are conditions precedent to the award or continuation of the resulting Contract.

3. NO COLLUSION, ANTI-COMPETITIVE PRACTICES, OR SHARING BID INFORMATION. Bidder certifies that Bidder has not, either directly or indirectly, entered into any agreement, participated in any collusion, or otherwise taken any action in restraint of free competitive bidding in connection with this Competitive Solicitation. Bidder further certifies that Bidder’s bid prices have been arrived at independently, without engaging in collusion, bid rigging, or any other illegal activity, and without for the purpose of restricting competition any consultation, communication, or agreement with any other bidder or competitor relating to (a) those prices, (b) the intention to submit a bid, or

(c) the methods or factors used to calculate the prices offered. Bidder further certifies that Bidder has not been and will not knowingly disclose its bid prices, directly or indirectly, to any other bidder or competitor before award of a Contract, unless otherwise required by law. Bidder further certifies that Bidder has made no attempt and shall not make any attempt to induce any other person or firm to submit or not to submit a bid for the purpose of restricting competition.

Bidder, however, freely may join with other persons or organizations for the purpose of presenting a joint bid. Whether done directly or indirectly, communicating bid information with

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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other bidders, collusion, or anti-competitive actions among bidders are prohibited. If there is evidence of such communication, collusion, or anti-competitive activities among bidders, Enterprise Services reserves the right to disqualify such bidders.

4. FIRM OFFER. Bidder certifies that its bid pertaining to the above-referenced Competitive Solicitation is a firm offer which cannot be withdrawn for a time period of ninety (90) days from and after the bid due date specified in the Competitive Solicitation. Enterprise Services may accept such bid, with or without further negotiation, at any time within such period. In the event of a protest, Bidder’s bid shall remain valid for such time period or until the protest and any related court action is resolved, whichever is later.

5. CONFLICT OF INTEREST. Bidder certifies that, in preparing its bid, Bidder has not been assisted by any current or former employee of the State of Washington whose duties relate (or did relate) to this Competitive Solicitation or prospective Contract and who was assisting in other than the employee’s official, public capacity. Bidder further certifies that no such current or former public employee nor any member of such person’s immediate family have any financial interest in the outcome of Bidder’s bid.

6. NO REIMBURSEMENT. Bidder certifies that Bidder understands that the State of Washington will not reimburse Bidder for any costs incurred in the preparation of Bidder’s bid. All bids become the property of the State of Washington, and Bidder claims no proprietary right to the ideas, writings, items, or samples unless so stated in the bid.

7. PERFORMANCE. Bidder certifies that Bidder understands that its submittal of a bid and execution of this Bidder’s Certification certifies Bidder’s willingness to comply with the Contract, if awarded such. By submitting this bid, Bidder hereby offers to furnish the goods and/or services solicited pursuant to this Competitive Solicitation in compliance with all terms, conditions, and performance requirements contained in this Competitive Solicitation and the resulting Contract or, if applicable, as detailed on a Contract Issues List, if permitted, in this Competitive Solicitation.

8. INSURANCE. Bidder certifies as follows (must check one):

X BIDDER HAS REQUIRED INSURANCE. Bidder has attached a current, valid Certificate of Insurance for each and all of the required insurance coverages as specified in the Contract (note: Bidder must attach the Insurance Certificate).

OR

BIDDER WILL OBTAIN REQUIRED INSURANCE. Bidder does not have a current, valid Certificate of Insurance for each and all of the required insurance coverages as specified in the Contract but, if designated as an Apparent Successful Bidder, Bidder will provide such a Certificate of Insurance, without exception of any kind, to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER DOES NOT HAVE REQUIRED INSURANCE. As detailed on the attached explanation (Bidder to provide), Bidder does not have a current, valid Certificate of Insurance for each and all of the required insurance coverages as specified in the Contract and, if designated as an Apparent Successful Bidder would not be able to provide such a Certificate of Insurance to Enterprise Services within twenty-four (24) hours of such designation.

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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9. DEBARMENT. Bidder certifies as follows (must check one):

X NO DEBARMENT. Bidder and/or its principals are not presently nor has ever been debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with any federal, state, or local governmental entity within the United States.

OR

DEBARRED. As detailed on the attached explanation (Bidder to provide), Bidder and/or its principals presently are debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with a federal, state, or local governmental entity within the United States.

10. CRIMINAL OFFENSE. Bidder (including Bidder’s officers) certifies as follows (must check one):

X NO CRIMINAL OFFENSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract; violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property. Bidder further certifies that it is not presently indicted or otherwise criminally or civilly charged by a governmental entity with commission of any of the offenses enumerated in this paragraph.

OR

CRIMINAL OFFENSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract; violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property.

11. WAGE THEFT PREVENTION. Bidder certifies as follows (must check one):

X NO WAGE VIOLATIONS. Bidder has NOT been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, any provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

OR

VIOLATIONS OF WAGE LAWS. Bidder has been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, a provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

12. CIVIL RIGHTS. Bidder certifies as follows (must check one):

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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X COMPLIANCE WITH CIVIL RIGHTS REQUIREMENTS. Bidder complies with all applicable requirements regarding civil rights. Such requirements prohibit discrimination against individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

OR

NON-COMPLIANCE WITH CIVIL RIGHTS REQUIREMENTS. Bidder does not comply with all applicable requirements regarding civil rights.

13. WORKERS’ RIGHTS (EXECUTIVE ORDER 18-03). Bidder certifies as follows (must check one):

X NO MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS

FOR EMPLOYEES. Bidder does NOT require its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

OR

MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS FOR

EMPLOYEES. Bidder requires its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

14. TERMINATION FOR DEFAULT OR CAUSE. Bidder certifies as follows (must check one):

X NO TERMINATION FOR DEFAULT OR CAUSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

OR

TERMINATION FOR DEFAULT OR CAUSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

15. TAXES. Bidder certifies as follows (must check one):

X TAXES PAID. Except as validly contested, Bidder is not delinquent and has paid or has arranged for payment of all taxes due to the State of Washington and has filed all required returns and reports as applicable.

OR

DELINQUENT TAXES. As detailed on the attached explanation (Bidder to provide), Bidder has not paid or arranged for payment of all taxes due to the State of Washington and/or has not timely filed all required returns and reports as applicable.

16. FINANCIALLY SOLVENT. Bidder certifies as follows (must check one):

X FINANCIALLY SOLVENT. Bidder is financially stable and solvent, has adequate cash reserves to meet all financial obligations, has not commenced bankruptcy proceedings voluntarily or otherwise, and is not subject to any judgments, liens, or encumbrances of any kind affecting title to any Goods or Services that are the subject of this Competitive Solicitation.

OR

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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NOT FINANCIALLY SOLVENT. As detailed on the attached explanation (Bidder to provide), Bidder is not financially stable and solvent – i.e., Bidder does not have adequate cash reserves to meet all financial obligations, has commenced bankruptcy proceedings voluntarily or otherwise, or is subject to a judgment, lien, or encumbrance that affects title to the Goods or Services that are the subject of this Competitive Solicitation.

17. LAWFUL REGISTRATION. Bidder, if conducting business other than as a sole proprietorship certifies as follows (must check one):

X CURRENT LAWFUL REGISTRATION. Bidder is in good standing in the State of Washington and the jurisdiction where Bidder is organized, including having timely filed all required annual reports.

OR

DELINQUENT REGISTRATION. As detailed on the attached explanation (Bidder to provide), Bidder currently is not in good standing in the State of Washington and/or the jurisdiction where Bidder is organized.

NOTE: This certification applies only to bidders that are organized as separate legal entities (e.g., a corporation, partnership, limited liability company). If bidder is a sole proprietor, this certification should not be answered.

18. REGISTRATION WITH WASHINGTON SECRETARY OF STATE. Bidder certifies as follows (must check one):

X BIDDER IS REGISTERED WITH WASHINGTON SECRETARY OF STATE. Bidder is registered with the Washington Secretary of State, is in good standing, and has the following Unified Business Identifier (UBI) number: 601 294 245

OR

BIDDER WILL REGISTER WITH WASHINGTON SECRETARY OF STATE. Bidder is not registered with the Washington Secretary of State but, if designated as an Apparent Successful Bidder, Bidder will register with the Washington Secretary of State to obtain a UBI number and provide proof of such registration satisfactory to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER IS NOT REGISTERED WITH WASHINGTON SECRETARY OF STATE. Bidder is not registered with the Washington Secretary of State and Bidder declines to register with the Washington Secretary of State. Note: Enterprise Services requires all awarded bidders (including Washington firms and out of state firms) to be registered with the Washington Secretary of State. Bidders who are not registered will not be awarded a Contract.

NOTE: This certification applies only to bidders that are organized as separate legal entities (e.g., a corporation, partnership, limited liability company). If bidder is a sole proprietor, this certification should not be answered.

19. REGISTRATION WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder certifies as follows (must check one):

X BIDDER IS REGISTERED WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder is registered with the Washington State Department of Revenue, has a business license to do business

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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in Washington, and has the following Unified Business Identifier (UBI) number:

601 294 245

OR

BIDDER WILL REGISTER WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder is not registered with the Washington State Department of Revenue but, if designated as an Apparent Successful Bidder, Bidder will register with the Washington State Department of Revenue for a business license and provide proof of such registration satisfactory to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER IS NOT REGISTERED WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder is not registered with the Washington State Department of Revenue and Bidder declines to register with the Washington State Department of Revenue. Note: Enterprise Services requires all awarded bidders (including Washington firms and out of state firms) to be registered with the Washington State Department of Revenue. Bidders who are not registered will not be awarded a Contract.

20. SUBCONTRACTORS. Bidder certifies as follows (must check one):

NO SUBCONTRACTORS. If awarded a Contract, Bidder will not utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation.

OR

X SUBCONTRACTORS. As detailed on the attached explanation (Bidder to provide), if awarded a Contract, Bidder will utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation. In such event, Bidder further certifies that, as to the State of Washington, Bidder shall retain responsibility for its subcontractors, including, without limitation, liability for any subcontractor’s acts or omissions. Note: Bidder must provide the precise legal name (including state of organization), business address, and federal tax identification number (TIN) for each subcontractor. Note: If the TIN is a SSN, do not provide the SSN.

21. WASHINGTON SMALL BUSINESS. Bidder certifies as follows (must check one):

WASHINGTON SMALL BUSINESS. Bidder is a Washington Small Business as defined in RCW 39.26.010. To qualify as a Washington Small Business, Bidder must meet three

(3) requirements:

Location. Bidder’s principal office/place of business must be located in and identified as being in the State of Washington. A principal office or principal place of business is a firm’s headquarters where business decisions are made and the location for the firm’s books and records as well as the firm’s senior management personnel.

Size. Bidder must be owned and operated independently from all other businesses and have either: (a) fifty (50) or fewer employees;

or (b) gross revenue of less than seven million dollars ($7,000,000) annually as reported on Bidder’s federal income tax return or its return filed with the Washington State Department of Revenue over the previous three consecutive years).

WEBS Certification. Bidder must have certified its Washington Small

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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Business status in Washington’s Electronic Business Solution

(WEBS).

OR

X NOT WASHINGTON SMALL BUSINESS. Bidder does not qualify as a Washington Small Business as set forth above.

22. CERTIFIED VETERAN-OWNED BUSINESS. Bidder certifies as follows (must check one):

CERTIFIED VETERAN-OWNED BUSINESS. Bidder is a Certified Veteran-Owned Business under RCW 43.60A.190. To qualify as a Certified Veteran-Owned Business, Bidder must meet four (4) requirements:

51% Ownership. Bidder must be at least fifty-one percent (51%) owned and controlled by:

(a) A veteran as defined as every person who at the time he or she seeks certification has received a discharge with an honorable characterization or received a discharge for medical reasons with an honorable record, where applicable, and who has served in at least one of the capacities listed in

RCW 41.04.007;

(b) A person who is in receipt of disability compensation or pension from the department of veterans affairs; or

(c) An active or reserve member in any branch of the armed forces of the United States, including the national guard, coast guard, and armed forces reserves.

Washington Incorporation/Location. Bidder must be either an entity that is incorporated in the state of Washington as a Washington domestic corporation or, if not incorporated, an entity whose principal place of business is located within the State of Washington.

WEBS Certification. Bidder must have certified its Veteran-Owned business status in Washington’s Electronic Business Solution

(WEBS).

WDVA Certification. Bidder must have provided certification documentation to the Washington Department of Veterans’ Affairs WDVA) and be certified by WDVA and listed as such on WDVA’s website (WDVA – Veteran-Owned Businesses).

OR

X NOT A CERTIFIED VETERAN-OWNED BUSINESS. Bidder does not qualify as a Certified Veteran- Owned Business as set forth above.

23. REFERENCES. Bidder certifies that the references provided to Enterprise Services have worked with Bidder and that such individuals and firms have full permission, without any additional requirement or release, to provide such references and information to Enterprise Services. Bidder hereby authorizes Enterprise Services (or its agent) to contact Bidder’s references and others who may have pertinent information regarding Bidder’s prior experience and ability to perform the

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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Contract, if awarded. Bidder hereby authorizes such individuals and firms to provide such references and release to Enterprise Services information pertaining to the same.

24. QUALIFIED SPOKEN LANGUAGE INTERPRETERS. Bidder certifies as follows (must check one):

X QUALIFIED SPOKEN LANGUAGE INTERPRETERS. Bidder’s interpreters satisfy one or more of the following qualification requirements:

Bidder’s interpreters are credentialed as certified spoken language interpreters by the Washington State Department of Social and Health Services (DSHS) Language Testing and Certification Program

(LTC);

Bidders interpreters meet guidelines outlined by the American Translation Association (ATA) for Interpreters, the Certification Commission for Healthcare Interpreters, or the National Board for Certification of Medical Interpreters; and/or

Bidders interpreters are trained through accredited higher education institution (university or college) programs, which are widely accepted by industry experts, the interpreter community, and by Washington state agencies who purchase Spoken Language Interpreter Services.

OR

NOT QUALIFIED SPOKEN LANGUAGE INTERPRETERS. Bidder’s interpreters do not satisfy one or more of the qualification requirements set forth above.

25. CONSECUTIVE INTERPRETATION. Bidder certifies as follows (must check one):

X CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES VIA CONSECUTIVE

INTERPRETATION MODE. Bidder is capable of providing Spoken Language Interpreter Services via consecutive interpretation mode delivered through each and all of the following modalities and through all scheduling options:

In-Person Interpreting (IPI)

X Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI).

OR

RESERVED AWARD BIDDER FOR OPI & VRI LIMITED LANGUAGES. Bidder certifies and qualifies as a Washington Small Business and/or Certified Veteran-Owned Business and is capable of providing Spoken Language Interpreter Services via consecutive interpretation mode delivered through Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI) and through all scheduling options.

OR

NOT CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES VIA CONSECUTIVE

INTERPRETATION MODE. Bidder is NOT capable of providing Spoken Language Interpreter Services via consecutive interpretation mode.

26. ACCURATE INTERPRETATION. Bidder certifies as follows (must check one):

X CAPABLE OF PROVIDING ACCURATE SPOKEN LANGUAGE INTERPRETER SERVICES. Bidder’s interpreters are experienced, capable, and proficient in providing spoken language interpreter services that accurately interpret for individuals from any background without changing the language, whether the speaker is using very formal legal language

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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or less formal colloquial language.

OR

NOT CAPABLE OF PROVIDING ACCURATE SPOKEN LANGUAGE INTERPRETER SERVICES THROUGH ALL

SCHEDULING OPTIONS. Bidder’s interpreters are not sufficiently experienced, capable, and proficient in providing spoken language interpreter services that accurately interpret for individuals from any background without changing the language, whether the speaker is using very formal legal language or less formal colloquial language.

27. TOP 20 LANGUAGES. Bidder certifies as follows (must check one):

X QUALIFIED INTERPRETERS FOR TOP 20 LANGUAGES. Bidder has qualified spoken language interpreters (see above) to provide spoken language interpreter services for each and all of the Top 20 Languages (see Competitive Solicitation) delivered through each and all of the following modalities and through all scheduling options (see below):

In-Person Interpreting (IPI)

X Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI).

OR

RESERVED AWARD BIDDER FOR OPI & VRI LIMITED LANGUAGES. Bidder certifies and qualifies as a Washington Small Business and/or Certified Veteran-Owned Business and is NOT seeking a Contract award to provide spoken language interpreter services for the Top 20 Languages; Rather, bidder is seeking an award for any languages delivered through the OPI & VRI (OPI & VRI Limited Languages) and through all scheduling options.

OR

NOT QUALIFIED INTERPRETERS FOR TOP 20 LANGUAGES. Bidder does NOT have qualified spoken language interpreters (see above) to provide spoken language interpreter services for each and all of the Top 20 Languages delivered through each of the specified modalities (see above) and through all scheduling options.

28. SCHEDULING CAPABILITY. Bidder certifies as follows (must check one):

X CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES THROUGH ALL SCHEDULING

OPTIONS. Bidder is capable of providing spoken language interpreter services through all of the following scheduling options:

X On-Demand (only for OPI and VRI) [Note: Minimum business hours for on-demand OPI and VRI are 7:00 am – 6:00 pm (U.S. PST), Monday- Friday]

Pre-Scheduled Standard [Note: Such appointments require at least 14 days advance notice by Purchaser]; and

Pre-Scheduled Rush [Note: Appointments requested by Purchaser to be scheduled with less than 14 days advance notice].

OR

NOT CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES THROUGH ALL

SCHEDULING OPTIONS. Bidder is NOT capable of providing spoken language interpreter services through all of the above-referenced scheduling options.

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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Bidder further certifies that it shall provide immediate written notice to Enterprise Services if, at any time prior to a Contract award, Bidder learns that any of its certifications set forth herein were erroneous when submitted or have become erroneous by reason of changed circumstances.

I hereby certify, under penalty of perjury under the laws of the State of Washington, that the certifications herein are true and correct and that I am duly authorized to make these certifications on behalf of the Bidder listed herein.

BIDDER NAME:

CORPORATE TRANSLATION SERVICES, LLC DBA LANGUAGE LINK

By:

Signature of Bidder’s authorized person

Dan Nelson Print Name of person making certifications for Bidder

Title: President Title of person signing certificate

Place: Suite 101 Battle Ground, Washington Print city and state where signed

Date: 09.15.2023

Return this Bidder’s Certification to Procurement Coordinator at:

DESLanguageAccess@des.wa.gov

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 1 (Rev 2021-06-30)

EXHIBIT A-2 – BIDDER’S PROFILE

Competitive Solicitation: No. 18222 – Spoken Language Interpreter Services for IPI, OPI, & VRI (Non-CBA)

Bidder: Corporate Translation Services, LLC dba Language Link

BIDDER INFORMATION

Legal name of Bidder:

Address of Bidder:

Note: This information must match the information from Bidder’s Business License.

Corporate Translation Services, LLC dba Language Link

1417 SE Rasmussen Blvd.

Suite 101 Battle Ground, WA 98604

Bidder’s Washington State Department of Revenue Registration Number/Unified Business Identifier (UBI) Number:

Note: A nine digit UBI number is assigned to each registered businesses in Washington.

601 294 245

Taxpayer Identification No. (TIN):

Note: Your TIN will be either a number issued by the IRS (e.g., Employer Identification Number, Federal Tax Identification Number) or a number issued by the Social Security Administration (i.e., your Social Security Number). Do Not provide a Social Security Number.

91-1506430

Is your firm certified as a minority or woman owned business with the Washington State Office of Minority & Women’s Business Enterprises (OMWBE)?

Yes No X

If yes, provide Bidder’s MWBE certification no.: ____________

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 2

BIDDER INFORMATION

Is your firm a self-certified Washington State Small Business?

Note: See Exhibit A-1 – Bidder’s Certification for criteria to qualify as a Washington State Small Business.

Note: Regardless of size, a qualifying business must be owned and operated independently from all other businesses. In regard to size, the gross revenue thresholds, as reported on Bidder’s tax returns, are as follows:

Microbusiness: Annual gross revenue of less than one million dollars.

Minibusiness: Annual gross revenue of more than one million dollars, but less than three million dollars.

Small Business: Annual gross revenue of less than seven million dollars over each of the three prior consecutive years.

Yes No X

If yes, provide the location for Bidder’s principal place of business:

Street Address City, State, Zip Code

If yes, what is your business size (based on annual gross revenue)?

Microbusiness

Minibusiness

Small Business

Is your firm certified as a Veteran-Owned Business with the Washington State Department of Veteran Affairs?

Note: See Exhibit A-1 – Bidder’s Certification for criteria to qualify as a Certified Veteran-Owned Business.

Yes No X

If yes, provide Bidder’s WDVA certification no.: _____________

CONTRACT MANAGEMENT POINTS OF CONTACT FOR BIDDER

Authorized Representative for bid submittal

Name: Dan Nelson Email: contracts@language.link Phone: 888 266 2066

Contract Administrator

Name: Somya Gupta Email: contracts@language.link Phone: 888 266 2066

Sales Reporting Representative

Name: Joe Guido Email: sales@language.link Phone: 888 266 2066

Sales Reporting Alternate

Name: Sarah Gamble Email: sales@language.link Phone: 888 266 2066

Management Fee Representative

Name: Billing Team Email: billing@language.link Phone: 888 266 2066

Management Fee Contact Alternate

Name: Christina Keller Email: billing@language.link Phone: 888 266 2066

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 3

CONTRACT MANAGEMENT POINTS OF CONTACT FOR BIDDER

Address for Enterprise Services to send management fee invoices:

Company name: Corporate Translation Services, LLC dba Language Link

Attn: Christina Keller Address: 1417 SE Rasmussen Blvd.

City/State/Zip: Suite 101 Battle Ground, WA 98604

Address for Enterprise Services to send legal notices:

Company name: Corporate Translation Services, LLC dba Language Link

Attn: Kimberly Paukert Address: 1417 SE Rasmussen Blvd.

City/State/Zip: Suite 101 Battle Ground, WA 98604

Signature Authority (if awarded a contract)

Name: Dan Nelson

Title: President

REFERENCES

Provide a minimum of three (3) commercial or government references for which bidder has delivered goods and/or services similar in scope as described in the Competitive Solicitation.

REFERENCE 1

Company Name:

Contact:

Phone:

Email:

San Diego Housing Commission- RAP (Sec. 8 Program) Oscar Laffaye 619-578-7163 oscar@sdhc.org

REFERENCE 2

Company Name:

Contact:

Phone:

Email:

New York State Department of Taxation and Finance Gabrielle Lansburg

(518) 474-5345 Gabrielle.Lansburg@tax.ny.gov

REFERENCE 3

Company Name:

Contact:

Phone:

Email:

Kitsap Community Resources John Hurley

(360) 286-2082 jhurley@kcr.org

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 4

PURCHASE CARDS (I.E., CREDIT CARDS)

Please indicate which types of purchasing (credit) cards are accepted (note: any card fees must be included in the unit price of the bid):

X Visa X Master Card X American Express X Discover Other:

Return this Bidder’s Profile to Procurement Coordinator at:

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 1

EXHIBIT B – PERFORMANCE REQUIREMENTS

Competitive Solicitation: No. 18222 – Spoken Language Interpreter Services for IPI, OPI, & VRI (Non-CBA)

Bidder: Corporate Translation Services, LLC dba Language Link

Instructions

1. Add bidder company’s name above and review the below Performance Requirements.

2. The Exhibit is separated into two sections: non-scored performance requirements and scored performance requirements.

3. In the first section “Non-Scored Performance Requirements mark YES or NO if bidder meets each requirement in Bidder’s Compliance column. Bidder may be asked to provide a written response in the Non- Scored Performance Requirements. Failure to provide a response will be evaluated as a “Fail”. A Fail will be seen as unresponsive.

4. In the second section ‘Scored Technical Requirements mark Yes or No if bidder meets each requirement in Bidder’s Compliance column. Each of these questions require a written response. Failure to provide a response will be evaluated as a “Fail”. A Fail will be seen as unresponsive.

a. In the Written Response column for every requirement that indicates a "Written Response Required," provide a written response that addresses how bidder will meet the requirement. Limited responses may receive lower scoring than those that demonstrate knowledge of the subject matter. Written responses must not reference or link to any material outside of this document.

5. Submit the exhibit as a Microsoft Word document and without modifying the font or formatting. If you need to print out this document for any reason, please note this document is size Legal 8.5” x 14”.

Please note: Not following any of the specified instructions might be grounds for the bid to be considered non-responsive.

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 2

NON-SCORED PERFORMANCE REQUIREMENTS AND FACTORS FOR DES USE ONLY

Requirement

ID

Performance Requirement and Stated Business Need

Points Available

Bidder’s Compliance Written Response Evaluator

Score Evaluator Comment

1. Must be able to provide confirmation of prescheduled interpreter services within 48 hours of receiving a purchaser request.

Pass/Fail ☒ Yes ☐ No

2. Must have the ability to submit to purchasers any required report(s) on an as needed basis within ten (10) business days after request. Elements of such reports may be by language and include the following:

• Dates of service

• Project status: filled, unfilled, completed, cancelled and no shows

• Name of assigned interpreter

• Name of requestor

• Dollar amounts paid for a given time period, to include hours, miles and any other costs

• Hours per language

Pass/Fail ☒ Yes ☐ No

3. Bidder must provide a list of interpreters that Bidder is currently contracted with, including all languages and modalities provided by each interpreter. For IPI, please provide the list of interpreters by geographic region (the 6 specified geographic regions set forth in the Competitive Solicitation).

(Example 1: John Smith - Spanish OPI and VRI) (Example 2: John Smith, Spanish, Olympic Region- IPI, OPI and VRI).

Pass/Fail ☒ Yes ☐ No

Please provide list of interpreters here or included as a separate document.

Please see attached list of interpreters.

SCORED PERFORMANCE REQUIREMENTS AND FACTORS FOR DES USE ONLY

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 3

Requirement

ID

Performance Requirement and Stated Business Need

Points Available

Bidder’s Compliance Written Response Evaluator

Score Evaluator Comment

1.

Bidder Experience and Qualifications:

Describe how the Bidder is qualified and practical knowledge to take on this scope of services described in this Solicitation / Statewide Contract. Include information about Bidder’s contract involvement in procurements of similar scope and size.

50 points

☒ Yes

☐ No

Language Link has been providing interpretation services to city, county and state entities in Washington state and around the country for decades. We have worked with the Washington Department of Enterprise Services for many years, and currently provide services on WA DES Contract #02819, WA DCYF Contract #2034_76740 and WA DSHS Contract #2034_76502, all for Over the Phone and/or Video Remote Interpretation. We also hold similar contracts with dozens of counties and states across the US.

Headquartered in Battle Ground, Washington, and incorporated in 1991, Language Link has more than 30 years of experience as a full-service multilingual communication agency. Our Interpretation Division provides Over-the-Phone interpretation services in more than 240 languages 365 days a year, 7-days a week, 24-hours a day. Language Link also provides Video Remote Interpretation on demand. We have been providing telephonic interpretation since 1991 while our video remote interpretation was launched in 2011. We provide services through a combination of staffed interpreters and independent contractors.

We hold ongoing contracts for interpretation, including state and local governments, purchasing cooperatives (including NASPO, CMAS and GSA), healthcare systems, utility companies, educational institutions, political entities and non-profit organizations, among others. We work closely with these clients to provide them with the best quality services possible by utilizing only the most experienced and qualified interpreters, and committing to providing the highest quality customer service in the industry.

Language Link currently services about three million minutes of interpretation across thousands of clients each month. We have been partnering with large state entities for many years to provide interpretation services, so are well able to handle the volume this contract requires. Further, we routinely scale up to manage large influxes of call volume, and so are accustomed to capably undertaking any need for an increase in capacity that results from the addition of this contract. We have an organizational history of successfully managing large contracts that require the immediate ability to dramatically and quickly increase our capacity. Language Link prides itself on its ability to maintain quality, professional work at any level of volume.

2. Purchaser – New User Registration, Training and Management: Describe Bidder’s complete step-by-step process for

75 points ☒ Yes

☐ No

Language Link’s phone operations are versatile and flexible, enabling us to continue to provide solutions that are tailored to suit your needs. At contract initiation, Language Link will coordinate with all of your various stakeholders to configure accounts based on

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 4

Purchaser account registration. How will Bidder instruct Purchasers on requesting appointments? Include training information for new users, ongoing needs, and system changes.

each customer’s specific needs. Our Client Relations department will issue toll-free numbers and account codes as needed and will configure our Interactive Voice Response (IVR) system or live operator answer network to connect you quickly with appropriately qualified interpreters. We are also able to collect your numeric identifiers (such as Department ID or Employee ID) at the inception of each call, which will appear on your invoices and usage reports.

Language Link is pleased to provide comprehensive service overviews and introductions, Interpretation Awareness training sessions in person, over video or webinar, over the phone, or written, and Service Starter Kits, which include:

1. How to Request Services

2. Point to Your Language Cards with Interpreter Tips

3. Point to Your Language Posters

4. Client Portal Instructions

5. Stickers

Included with the materials is a welcome email that includes the ability to make a complimentary test call. This is to make sure the account is set up to your specifications and allow training on how to use the services before a live call is ever made. For VRI services we do a complimentary system check to make sure everything is functioning perfectly before needing an interpreter.

Our IVR system is integrated with our client and interpreter databases. Each time you dial in to Language Link, the call is automatically paired with your client record and specific interpreter requirements. Each client record is established in our system according to your data collection and service requirements, and each interpreter record is highly detailed to ensure we pair you with an interpreter who meets your specific requirements. Through skills-based routing, Language Link quickly and reliably locates and engages interpreters who meet the needs of each department and client.

3. Interpreter – New User Registration, Training and Management: Describe Bidder’s detailed step-by-step process for Interpreter account registration. How does Bidder verify interpreter certification, background checks, and other required documentation? How long does this process take? How will Bidder train Interpreters on the Solution? Include information about training for new users, training for ongoing

75 points

☒ Yes

☐ No

We utilize Workforce management software which assists us with forecasting, scheduling, enforcement, and compliance for interpreters. Our Workforce management system includes displays indicating when an interpreter is either available or busy with an interpreting assignment in real time. Additionally, we can accurately forecast our need for additional interpreters based on real-time usage reports. This works for both telephonic and VRI. This software, in addition to our proprietary internal Interpretation Management System, allow us to track interpreter certifications, background checks and other required documentation including language pairs, immunization records, addresses, etc. This system has reminders and tracking steps built in, and our

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 5 needs, and system change training. How will Bidder train Interpreters on the over the phone and video remote technology?

Describe how Bidder will ensure Interpreter account information stays up to date.

Interpreter Relations team is notified when an interpreter needs to renew a certification or qualification.

We assess language proficiency for our interpreters through a series of comprehensive written and oral exams, administered in-house, which include a written test in English, sight translation to and from English and the target language, and an interpretation exercise. Additional tests evaluate their skills in and knowledge of industry specific terminology, interpretation processes, customer service and the Code of Conduct and Ethics for professional interpreters.

4. Interpreters Services: Recruitment, Retention, and Quality: Describe Bidder’s Interpreter vetting process and policies.

What minimum criteria or qualifications are required from the Interpreters? All Interpreters must be skilled to industry standards, expectations, and trends.

Interpreters must have the proper certification based on the interpreting type of service. See Exhibit D - Contract Included Services for acceptable certifications.

Describe Bidder’s process for verifying Interpreter acumen for general interpreting, as well as topic specific interpreting.

Describe Bidder’s process for vetting Interpreters who do not possess a current Washington State Department of Social and Health Services (DSHS) Language Testing and Certification (LTC) or Authorization.

Describe Bidder’s recruitment strategies.

Include information about Bidder’s marketing techniques and practices.

Describe Bidder’s retention policies and practices. How does Bidder incentivize Interpreters to take jobs? Does Bidder provide any type of professional development resources or educational opportunities to Interpreters? Provide list.

How will Bidder ensure each Interpreter provides quality services? Describe how

150 points

☒ Yes

☐ No

We maintain a Vendor Management Office that is wholly dedicated to recruiting and vetting qualified interpreters. We are continually adding to our pool of resources and have the capacity and ability to recruit and test new qualified interpreters quickly. We use the same process for over the phone interpreters as we do for VRI interpreters.

We pride ourselves on the quality of the interpretation services we provide our clients.

A significant factor in our ability to supply such high-quality services is our interpreter screening processes.

Language Link does not have to incentivize interpreters to take assignments as interpreters are scheduled based on volume requirements. Language Link has worked with some of the same interpreters for 15+ years. We pay interpreters competitive wages and treat them as professionals, allowing us to maintain a 95% retention rate for interpreters.

Language Link takes great care in recruiting and retaining only the most qualified and professional interpreters. Many of our interpreters hold certifications including:

membership in and certification by the American Translator’s Association (ATA), Washington Department of Social and Health Services (DSHS) certification, Federal and State Court Interpreter certification, California Election Code compliance, membership in the International Association of Professional Translators and Interpreters (IAPTI), membership in the Institute of Translation and Interpreting (ITI), certification by the Society of Translators and Interpreters of British Columbia, security clearance by the Department of Defense, and Bridging the Gap Medical Interpretation certification.

Further, many of our interpreters have advanced degrees in their areas of subject matter expertise and possess many years of experience in the field.

In addition to certification in specific languages, our Interpreter Relations Department screens our interpreters for:

• Demonstrated command of both English and the target language;

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 6

Bidder ensures availability of qualified Interpreters for languages of lesser diffusion. Describe recruitment process and any incentives the Bidder uses to ensure availability of qualified Interpreters for languages of lesser diffusion.

• Previous interpreting experience of at least five years, verified through professional services invoices or payroll check stubs;

• Professional references from at least three independent sources;

• Cultural competency coupled with ability to interpret meaning-for-meaning, not just word-for-word;

• Experience in various types of interpretation, including medical, legal, business and social.

Interpreters are required to demonstrate the skills and knowledge of an effective, professional interpreter. Language Link defines this as:

• Language proficiency at a native or near-native level in both English and the target language;

• Mastery of a broad spectrum of general vocabulary in both English and the target language;

• Active knowledge of technical and non-technical medical, social services,…