911 Interpreters Winning Bid.pdf

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

(REV 2022-12-06) PAGE 1

EXHIBIT A-1 – BIDDER’S CERTIFICATION

Competitive Solicitation:

No. 18222 – Spoken Language Interpreter Services for IPI, OPI, & VRI (Non-CBA)

Contract Category(ies):

Note: Open to all bidders

Covering at least the Top 20 Languages (via ALL scheduling options):

In-Person Interpreting (IPI) [regional]

Olympic Region

Northwest Region

Southwest Region

South Central Region

North Central Region

Eastern Region

Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI) [statewide]

Reserved Award Contract Category(ies):

Note: Limited to bidders who certify and qualify as a Washington Small Business and/or Certified Veteran- Owned Business

Covering at least one language (via ALL scheduling options):

Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI) [statewide]

Bidder: _____ ____________________________ Type/print full legal name of Bidder

Bidder’s Address: _________________________________ Type/print Bidder’s Address

Bidder Organization Type:

Check appropriate box

Corporation: Domestic Foreign

Limited Liability Company (LLC): Domestic Foreign

Partnership: Domestic Foreign

Sole Proprietorship:

* Note: A sole proprietorship is an unincorporated business owned and run by an individual with no distinction between the business and the owner. It is not a legal entity. It simply refers to a person who owns the business and is personally responsible

911 Interpreters Inc.

444 N Michigan Avenue, Suite 1200, Chicago IL 60611

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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for its debts and who pays personal income taxes on profits earned from the business. If you are a bidder who operates a business on your own, you automatically are a sole proprietor unless you have adopted a business structure (e.g., corporation, LLC, partnership).

State of Formation for Corp./LLC/Partnership :

Type/print the state where the corporation, LLC, or partnership is formed – e.g., ‘Washington’ if domestic and the name of the state if ‘Foreign’ (i.e., not Washington)

Doing Business Under Another Name:

Check appropriate box

State whether Bidder has been doing business under another name during the past five years:

Bidder has NOT done business under another name

Bidder HAS done business under another name

If Bidder HAS done business under another name, provide the name(s) and addresses:

Name: ___________________________________

Address: ___________________________________

Bidder, through the duly authorized undersigned, makes this certification as a required element of submitting a responsive bid. Bidder certifies, to the best of its knowledge and belief that the following are true, complete, correct, and made in good faith:

1. UNDERSTANDING. Bidder certifies that Bidder has read, thoroughly examined, and fully understands all of the provisions in the Competitive Solicitation (including all exhibits) and the terms and conditions of the Contract and any amendments or clarifications to the Competitive Solicitation, and agrees to abide by the same.

2. ACCURACY. Bidder certifies that Bidder has carefully prepared and reviewed its bid and fully supports the accuracy of the same. Bidder further understands and acknowledges that Enterprise Services shall not be responsible for any errors or omission on the part of Bidder in preparing its bid. Bidder further certifies that the facts declared here are true and accurate. Bidder further understands and acknowledges that the continuing compliance with these statements and all requirements of the Competitive Solicitation are conditions precedent to the award or continuation of the resulting Contract.

3. NO COLLUSION, ANTI-COMPETITIVE PRACTICES, OR SHARING BID INFORMATION. Bidder certifies that Bidder has not, either directly or indirectly, entered into any agreement, participated in any collusion, or otherwise taken any action in restraint of free competitive bidding in connection with this Competitive Solicitation. Bidder further certifies that Bidder’s bid prices have been arrived at independently, without engaging in collusion, bid rigging, or any other illegal activity, and without for the purpose of restricting competition any consultation, communication, or agreement with any other bidder or competitor relating to (a) those prices, (b) the intention to submit a bid, or

(c) the methods or factors used to calculate the prices offered. Bidder further certifies that Bidder has not been and will not knowingly disclose its bid prices, directly or indirectly, to any other bidder or competitor before award of a Contract, unless otherwise required by law. Bidder further certifies that Bidder has made no attempt and shall not make any attempt to induce any other person or firm to submit or not to submit a bid for the purpose of restricting competition.

Delaware

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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Bidder, however, freely may join with other persons or organizations for the purpose of presenting a joint bid. Whether done directly or indirectly, communicating bid information with other bidders, collusion, or anti-competitive actions among bidders are prohibited. If there is evidence of such communication, collusion, or anti-competitive activities among bidders, Enterprise Services reserves the right to disqualify such bidders.

4. FIRM OFFER. Bidder certifies that its bid pertaining to the above-referenced Competitive Solicitation is a firm offer which cannot be withdrawn for a time period of ninety (90) days from and after the bid due date specified in the Competitive Solicitation. Enterprise Services may accept such bid, with or without further negotiation, at any time within such period. In the event of a protest, Bidder’s bid shall remain valid for such time period or until the protest and any related court action is resolved, whichever is later.

5. CONFLICT OF INTEREST. Bidder certifies that, in preparing its bid, Bidder has not been assisted by any current or former employee of the State of Washington whose duties relate (or did relate) to this Competitive Solicitation or prospective Contract and who was assisting in other than the employee’s official, public capacity. Bidder further certifies that no such current or former public employee nor any member of such person’s immediate family have any financial interest in the outcome of Bidder’s bid.

6. NO REIMBURSEMENT. Bidder certifies that Bidder understands that the State of Washington will not reimburse Bidder for any costs incurred in the preparation of Bidder’s bid. All bids become the property of the State of Washington, and Bidder claims no proprietary right to the ideas, writings, items, or samples unless so stated in the bid.

7. PERFORMANCE. Bidder certifies that Bidder understands that its submittal of a bid and execution of this Bidder’s Certification certifies Bidder’s willingness to comply with the Contract, if awarded such. By submitting this bid, Bidder hereby offers to furnish the goods and/or services solicited pursuant to this Competitive Solicitation in compliance with all terms, conditions, and performance requirements contained in this Competitive Solicitation and the resulting Contract or, if applicable, as detailed on a Contract Issues List, if permitted, in this Competitive Solicitation.

8. INSURANCE. Bidder certifies as follows (must check one):

BIDDER HAS REQUIRED INSURANCE. Bidder has attached a current, valid Certificate of Insurance for each and all of the required insurance coverages as specified in the Contract (note: Bidder must attach the Insurance Certificate).

OR

BIDDER WILL OBTAIN REQUIRED INSURANCE. Bidder does not have a current, valid Certificate of Insurance for each and all of the required insurance coverages as specified in the Contract but, if designated as an Apparent Successful Bidder, Bidder will provide such a Certificate of Insurance, without exception of any kind, to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER DOES NOT HAVE REQUIRED INSURANCE. As detailed on the attached explanation (Bidder to provide), Bidder does not have a current, valid Certificate of Insurance for each and all of the required insurance coverages as specified in the Contract and, if designated as an Apparent Successful Bidder would not be able to provide such a Certificate of Insurance to Enterprise Services within twenty-four (24) hours of such

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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designation.

9. DEBARMENT. Bidder certifies as follows (must check one):

NO DEBARMENT. Bidder and/or its principals are not presently nor has ever been debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with any federal, state, or local governmental entity within the United States.

OR

DEBARRED. As detailed on the attached explanation (Bidder to provide), Bidder and/or its principals presently are debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with a federal, state, or local governmental entity within the United States.

10. CRIMINAL OFFENSE. Bidder (including Bidder’s officers) certifies as follows (must check one):

NO CRIMINAL OFFENSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract;

violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property. Bidder further certifies that it is not presently indicted or otherwise criminally or civilly charged by a governmental entity with commission of any of the offenses enumerated in this paragraph.

OR

CRIMINAL OFFENSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract; violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property.

11. WAGE THEFT PREVENTION. Bidder certifies as follows (must check one):

NO WAGE VIOLATIONS. Bidder has NOT been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, any provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

OR

VIOLATIONS OF WAGE LAWS. Bidder has been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, a provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

http://app.leg.wa.gov/RCW/default.aspx?cite=49.48.082 http://app.leg.wa.gov/RCW/default.aspx?cite=49.46 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48 http://app.leg.wa.gov/RCW/default.aspx?cite=49.52 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48.082 http://app.leg.wa.gov/RCW/default.aspx?cite=49.46 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48 http://app.leg.wa.gov/RCW/default.aspx?cite=49.52

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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12. CIVIL RIGHTS. Bidder certifies as follows (must check one):

COMPLIANCE WITH CIVIL RIGHTS REQUIREMENTS. Bidder complies with all applicable requirements regarding civil rights. Such requirements prohibit discrimination against individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

OR

NON-COMPLIANCE WITH CIVIL RIGHTS REQUIREMENTS. Bidder does not comply with all applicable requirements regarding civil rights.

13. WORKERS’ RIGHTS (EXECUTIVE ORDER 18-03). Bidder certifies as follows (must check one):

NO MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS

FOR EMPLOYEES. Bidder does NOT require its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

OR

MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS FOR

EMPLOYEES. Bidder requires its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

14. TERMINATION FOR DEFAULT OR CAUSE. Bidder certifies as follows (must check one):

NO TERMINATION FOR DEFAULT OR CAUSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

OR

TERMINATION FOR DEFAULT OR CAUSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

15. TAXES. Bidder certifies as follows (must check one):

TAXES PAID. Except as validly contested, Bidder is not delinquent and has paid or has arranged for payment of all taxes due to the State of Washington and has filed all required returns and reports as applicable.

OR

DELINQUENT TAXES. As detailed on the attached explanation (Bidder to provide), Bidder has not paid or arranged for payment of all taxes due to the State of Washington and/or has not timely filed all required returns and reports as applicable.

16. FINANCIALLY SOLVENT. Bidder certifies as follows (must check one):

FINANCIALLY SOLVENT. Bidder is financially stable and solvent, has adequate cash reserves to meet all financial obligations, has not commenced bankruptcy proceedings voluntarily or otherwise, and is not subject to any judgments, liens, or encumbrances of any kind affecting title to any Goods or Services that are the subject of this Competitive Solicitation.

https://www.governor.wa.gov/sites/default/files/exe_order/18-03%20-%20Workers%20Rights%20%28tmp%29.pdf

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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OR

NOT FINANCIALLY SOLVENT. As detailed on the attached explanation (Bidder to provide), Bidder is not financially stable and solvent – i.e., Bidder does not have adequate cash reserves to meet all financial obligations, has commenced bankruptcy proceedings voluntarily or otherwise, or is subject to a judgment, lien, or encumbrance that affects title to the Goods or Services that are the subject of this Competitive Solicitation.

17. LAWFUL REGISTRATION. Bidder, if conducting business other than as a sole proprietorship certifies as follows (must check one):

CURRENT LAWFUL REGISTRATION. Bidder is in good standing in the State of Washington and the jurisdiction where Bidder is organized, including having timely filed all required annual reports.

OR

DELINQUENT REGISTRATION. As detailed on the attached explanation (Bidder to provide), Bidder currently is not in good standing in the State of Washington and/or the jurisdiction where Bidder is organized.

NOTE: This certification applies only to bidders that are organized as separate legal entities (e.g., a corporation, partnership, limited liability company). If bidder is a sole proprietor, this certification should not be answered.

18. REGISTRATION WITH WASHINGTON SECRETARY OF STATE. Bidder certifies as follows (must check one):

BIDDER IS REGISTERED WITH WASHINGTON SECRETARY OF STATE. Bidder is registered with the Washington Secretary of State, is in good standing, and has the following Unified Business Identifier (UBI) number: ___ ___ ___.

OR

BIDDER WILL REGISTER WITH WASHINGTON SECRETARY OF STATE. Bidder is not registered with the Washington Secretary of State but, if designated as an Apparent Successful Bidder, Bidder will register with the Washington Secretary of State to obtain a UBI number and provide proof of such registration satisfactory to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER IS NOT REGISTERED WITH WASHINGTON SECRETARY OF STATE. Bidder is not registered with the Washington Secretary of State and Bidder declines to register with the Washington Secretary of State. Note: Enterprise Services requires all awarded bidders (including Washington firms and out of state firms) to be registered with the Washington Secretary of State. Bidders who are not registered will not be awarded a Contract.

NOTE: This certification applies only to bidders that are organized as separate legal entities (e.g., a corporation, partnership, limited liability company). If bidder is a sole proprietor, this certification should not be answered.

19. REGISTRATION WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder certifies as follows (must check one):

BIDDER IS REGISTERED WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder is

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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registered with the Washington State Department of Revenue, has a business license to do business in Washington, and has the following Unified Business Identifier (UBI) number: ___ ___ ___.

OR

BIDDER WILL REGISTER WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder is not registered with the Washington State Department of Revenue but, if designated as an Apparent Successful Bidder, Bidder will register with the Washington State Department of Revenue for a business license and provide proof of such registration satisfactory to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER IS NOT REGISTERED WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder is not registered with the Washington State Department of Revenue and Bidder declines to register with the Washington State Department of Revenue. Note: Enterprise Services requires all awarded bidders (including Washington firms and out of state firms) to be registered with the Washington State Department of Revenue. Bidders who are not registered will not be awarded a Contract.

20. SUBCONTRACTORS. Bidder certifies as follows (must check one):

NO SUBCONTRACTORS. If awarded a Contract, Bidder will not utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation.

OR

SUBCONTRACTORS. As detailed on the attached explanation (Bidder to provide), if awarded a Contract, Bidder will utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation. In such event, Bidder further certifies that, as to the State of Washington, Bidder shall retain responsibility for its subcontractors, including, without limitation, liability for any subcontractor’s acts or omissions. Note: Bidder must provide the precise legal name (including state of organization), business address, and federal tax identification number (TIN) for each subcontractor. Note: If the TIN is a SSN, do not provide the SSN.

21. WASHINGTON SMALL BUSINESS. Bidder certifies as follows (must check one):

WASHINGTON SMALL BUSINESS. Bidder is a Washington Small Business as defined in RCW 39.26.010. To qualify as a Washington Small Business, Bidder must meet three

(3) requirements:

Location. Bidder’s principal office/place of business must be located in and identified as being in the State of Washington. A principal office or principal place of business is a firm’s headquarters where business decisions are made and the location for the firm’s books and records as well as the firm’s senior management personnel.

Size. Bidder must be owned and operated independently from all other businesses and have either: (a) fifty (50) or fewer employees;

or (b) gross revenue of less than seven million dollars ($7,000,000) annually as reported on Bidder’s federal income tax return or its return filed with the Washington State Department of Revenue over the previous three consecutive years).

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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WEBS Certification. Bidder must have certified its Washington Small Business status in Washington’s Electronic Business Solution

(WEBS).

OR

NOT WASHINGTON SMALL BUSINESS. Bidder does not qualify as a Washington Small Business as set forth above.

22. CERTIFIED VETERAN-OWNED BUSINESS. Bidder certifies as follows (must check one):

CERTIFIED VETERAN-OWNED BUSINESS. Bidder is a Certified Veteran-Owned Business under RCW 43.60A.190. To qualify as a Certified Veteran-Owned Business, Bidder must meet four (4) requirements:

51% Ownership. Bidder must be at least fifty-one percent (51%) owned and controlled by:

(a) A veteran as defined as every person who at the time he or she seeks certification has received a discharge with an honorable characterization or received a discharge for medical reasons with an honorable record, where applicable, and who has served in at least one of the capacities listed in

RCW 41.04.007;

(b) A person who is in receipt of disability compensation or pension from the department of veterans affairs; or

(c) An active or reserve member in any branch of the armed forces of the United States, including the national guard, coast guard, and armed forces reserves.

Washington Incorporation/Location. Bidder must be either an entity that is incorporated in the state of Washington as a Washington domestic corporation or, if not incorporated, an entity whose principal place of business is located within the State of Washington.

WEBS Certification. Bidder must have certified its Veteran-Owned business status in Washington’s Electronic Business Solution

(WEBS).

WDVA Certification. Bidder must have provided certification documentation to the Washington Department of Veterans’ Affairs WDVA) and be certified by WDVA and listed as such on WDVA’s website (WDVA – Veteran-Owned Businesses).

OR

NOT A CERTIFIED VETERAN-OWNED BUSINESS. Bidder does not qualify as a Certified Veteran-Owned Business as set forth above.

23. REFERENCES. Bidder certifies that the references provided to Enterprise Services have worked with Bidder and that such individuals and firms have full permission, without any additional requirement or release, to provide such references and information to Enterprise Services. Bidder hereby authorizes Enterprise Services (or its agent) to contact Bidder’s references and others who http://www.des.wa.gov/services/ContractingPurchasing/Business/Pages/WEBSRegistration.aspx http://www.des.wa.gov/services/ContractingPurchasing/Business/Pages/WEBSRegistration.aspx https://www.dva.wa.gov/veterans-their-families/veteran-owned-businesses/vob-search

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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may have pertinent information regarding Bidder’s prior experience and ability to perform the Contract, if awarded. Bidder hereby authorizes such individuals and firms to provide such references and release to Enterprise Services information pertaining to the same.

24. QUALIFIED SPOKEN LANGUAGE INTERPRETERS. Bidder certifies as follows (must check one):

QUALIFIED SPOKEN LANGUAGE INTERPRETERS. Bidder’s interpreters satisfy one or more of the following qualification requirements:

Bidder’s interpreters are credentialed as certified spoken language interpreters by the Washington State Department of Social and Health Services (DSHS) Language Testing and Certification Program

(LTC);

Bidders interpreters meet guidelines outlined by the American Translation Association (ATA) for Interpreters, the Certification Commission for Healthcare Interpreters, or the National Board for Certification of Medical Interpreters; and/or

Bidders interpreters are trained through accredited higher education institution (university or college) programs, which are widely accepted by industry experts, the interpreter community, and by Washington state agencies who purchase Spoken Language Interpreter Services.

OR

NOT QUALIFIED SPOKEN LANGUAGE INTERPRETERS. Bidder’s interpreters do not satisfy one or more of the qualification requirements set forth above.

25. CONSECUTIVE INTERPRETATION. Bidder certifies as follows (must check one):

CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES VIA CONSECUTIVE

INTERPRETATION MODE. Bidder is capable of providing Spoken Language Interpreter Services via consecutive interpretation mode delivered through each and all of the following modalities and through all scheduling options:

In-Person Interpreting (IPI)

Over the Phone Interpreting (OPI) & Video Remote Interpreting

(VRI).

OR

RESERVED AWARD BIDDER FOR OPI & VRI LIMITED LANGUAGES. Bidder certifies and qualifies as a Washington Small Business and/or Certified Veteran-Owned Business and is capable of providing Spoken Language Interpreter Services via consecutive interpretation mode delivered through Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI) and through all scheduling options.

OR

NOT CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES VIA CONSECUTIVE

INTERPRETATION MODE. Bidder is NOT capable of providing Spoken Language Interpreter Services via consecutive interpretation mode.

26. ACCURATE INTERPRETATION. Bidder certifies as follows (must check one):

CAPABLE OF PROVIDING ACCURATE SPOKEN LANGUAGE INTERPRETER SERVICES. Bidder’s interpreters are experienced, capable, and proficient in providing spoken language

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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interpreter services that accurately interpret for individuals from any background without changing the language, whether the speaker is using very formal legal language or less formal colloquial language.

OR

NOT CAPABLE OF PROVIDING ACCURATE SPOKEN LANGUAGE INTERPRETER SERVICES THROUGH ALL

SCHEDULING OPTIONS. Bidder’s interpreters are not sufficiently experienced, capable, and proficient in providing spoken language interpreter services that accurately interpret for individuals from any background without changing the language, whether the speaker is using very formal legal language or less formal colloquial language.

27. TOP 20 LANGUAGES. Bidder certifies as follows (must check one):

QUALIFIED INTERPRETERS FOR TOP 20 LANGUAGES. Bidder has qualified spoken language interpreters (see above) to provide spoken language interpreter services for each and all of the Top 20 Languages (see Competitive Solicitation) delivered through each and all of the following modalities and through all scheduling options (see below):

In-Person Interpreting (IPI)

Over the Phone Interpreting (OPI) & Video Remote Interpreting

(VRI).

OR

RESERVED AWARD BIDDER FOR OPI & VRI LIMITED LANGUAGES. Bidder certifies and qualifies as a Washington Small Business and/or Certified Veteran-Owned Business and is NOT seeking a Contract award to provide spoken language interpreter services for the Top 20 Languages; Rather, bidder is seeking an award for any languages delivered through the OPI & VRI (OPI & VRI Limited Languages) and through all scheduling options.

OR

NOT QUALIFIED INTERPRETERS FOR TOP 20 LANGUAGES. Bidder does NOT have qualified spoken language interpreters (see above) to provide spoken language interpreter services for each and all of the Top 20 Languages delivered through each of the specified modalities (see above) and through all scheduling options.

28. SCHEDULING CAPABILITY. Bidder certifies as follows (must check one):

CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES THROUGH ALL SCHEDULING

OPTIONS. Bidder is capable of providing spoken language interpreter services through all of the following scheduling options:

On-Demand (only for OPI and VRI) [Note: Minimum business hours for on-demand OPI and VRI are 7:00 am – 6:00 pm (U.S. PST), Monday-Friday]

Pre-Scheduled Standard [Note: Such appointments require at least 14 days advance notice by Purchaser]; and

Pre-Scheduled Rush [Note: Appointments requested by Purchaser to be scheduled with less than 14 days advance notice].

OR

NOT CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES THROUGH ALL

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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SCHEDULING OPTIONS. Bidder is NOT capable of providing spoken language interpreter services through all of the above-referenced scheduling options.

Bidder further certifies that it shall provide immediate written notice to Enterprise Services if, at any time prior to a Contract award, Bidder learns that any of its certifications set forth herein were erroneous when submitted or have become erroneous by reason of changed circumstances.

I hereby certify, under penalty of perjury under the laws of the State of Washington, that the certifications herein are true and correct and that I am duly authorized to make these certifications on behalf of the Bidder listed herein.

BIDDER NAME:

Print Name of Bidder – Print full legal entity name of the firm submitting the Bid If Bidder is a sole proprietor, print the full legal name of the individual who is the Bidder submitting the Bid

By: ______________________________ Signature of Bidder’s authorized person

Print Name of person making certifications for Bidder

Title: ______________________________ Title of person signing certificate

Place: ________________________________ Print city and state where signed

Date: ________________________________

Return this Bidder’s Certification to Procurement Coordinator at:

DESLanguageAccess@des.wa.gov

Rade Vujicic

President and CEO Chicago, IL

Sept 09, 2023 mailto:DESLanguageAccess@des.wa.gov

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 1 (Rev 2021-06-30)

EXHIBIT A-2 – BIDDER’S PROFILE

No. 18222 – Spoken Language Interpreter Services for IPI, OPI, & VRI (Non-CBA)

Bidder: ___________________________ Type/print full legal name of Bidder

BIDDER INFORMATION

Legal name of Bidder:

Address of Bidder:

Note: This information must match the information from Bidder’s Business License.

Business Name Address City, State, Zip Code

Bidder’s Washington State Department of Revenue Registration Number/Unified Business Identifier (UBI) Number:

Note: A nine digit UBI number is assigned to each registered businesses in Washington.

Taxpayer Identification No. (TIN):

Note: Your TIN will be either a number issued by the IRS (e.g., Employer Identification Number, Federal Tax Identification Number) or a number issued by the Social Security Administration (i.e., your Social Security Number). Do Not provide a Social Security Number.

Is your firm certified as a minority or woman owned business with the Washington State Office of Minority & Women’s Business Enterprises (OMWBE)?

Yes No

If yes, provide Bidder’s MWBE certification no.: ____________

911 Interpreters Inc.

444 N Michigan Avenue, Suite 1200

Chicago, IL 60611

N/A

37-1843801

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 2

BIDDER INFORMATION

Is your firm a self-certified Washington State Small Business?

Note: See Exhibit A-1 – Bidder’s Certification for criteria to qualify as a Washington State Small Business.

Note: Regardless of size, a qualifying business must be owned and operated independently from all other businesses. In regard to size, the gross revenue thresholds, as reported on Bidder’s tax returns, are as follows:

▪ Microbusiness: Annual gross revenue of less than one million dollars.

▪ Minibusiness: Annual gross revenue of more than one million dollars, but less than three million dollars.

▪ Small Business: Annual gross revenue of less than seven million dollars over each of the three prior consecutive years.

Yes No

If yes, provide the location for Bidder’s principal place of business:

Street Address City, State, Zip Code

If yes, what is your business size (based on annual gross revenue)?

Microbusiness

Minibusiness

Small Business

Is your firm certified as a Veteran-Owned Business with the Washington State Department of Veteran Affairs?

Note: See Exhibit A-1 – Bidder’s Certification for criteria to qualify as a Certified Veteran-Owned Business.

Yes No

If yes, provide Bidder’s WDVA certification no.: _____________

CONTRACT MANAGEMENT POINTS OF CONTACT FOR BIDDER

Authorized Representative for bid submittal

Name:

Email:

Phone:

Contract Administrator

Name:

Email:

Phone:

Sales Reporting Representative

Name:

Email:

Phone:

Sales Reporting Alternate

Name:

Email :

Phone:

Management Fee Representative

Name:

Email:

Phone:

Management Fee Contact Alternate

Name:

Email:

Phone:

Rade Vujicic rade@911interpreters.com 866-810-0911 / Ext 1000

Liliana Montoya liliana@911interpreters.com 866-810-0911 / Ext 1028

Yvonne Yang yvonne@911interpreters.com 866-810-0911 / Ext 1001

Thi Kim Anh Ha kimanh@911interpreters.com 866-810-0911 / Ext 1003

Liliana Montoya liliana@911interpreters.com

Liliana Montoya liliana@911interpreters.com

866-810-0911 / Ext 1028

866-810-0911 / Ext 1028

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 3

CONTRACT MANAGEMENT POINTS OF CONTACT FOR BIDDER

Address for Enterprise Services to send management fee invoices:

Company name:

Attn:

Address:

City/State/Zip:

Address for Enterprise Services to send legal notices:

Company name:

Attn:

Address:

City/State/Zip:

Signature Authority (if awarded a contract)

Name:

Title:

REFERENCES

Provide a minimum of three (3) commercial or government references for which bidder has delivered goods and/or services similar in scope as described in the Competitive Solicitation.

REFERENCE 1

Company Name:

Contact:

Phone:

Email:

REFERENCE 2

Company Name:

Contact:

REFERENCE 3

Company Name:

Contact:

Liliana Montoya 444 N Michigan Avenue, Suite 1200

Chicago, IL 60611

911 Interpreters Inc.

Rade Vujicic 444 N Michigan Avenue, Suite 1200

Chicago, IL 60611

Rade Vujicic

President and CEO

State of Washington – DSHS Ruiqin Miao 360-742-7861 ruiqin.miao@dshs.wa.gov

City of Los Angeles Donna Arrechea donna.arrechea@lacity.org 213-473-3228

Oakland County Michigan Calandra Green 248-310-4092 greenc@oakgov.com

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 4

PURCHASE CARDS (I.E., CREDIT CARDS)

Please indicate which types of purchasing (credit) cards are accepted (note: any card fees must be included in the unit price of the bid):

Visa Master Card American Express Discover Other:

Return this Bidder’s Profile to Procurement Coordinator at:

DESLanguageAccess@des.wa.gov mailto:DESLanguageAccess@des.wa.gov

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 1

EXHIBIT B – PERFORMANCE REQUIREMENTS

No. 18222 – Spoken Language Interpreter Services for IPI, OPI, & VRI (Non-CBA)

Bidder: _______911 Interpreters Inc.___________ Type/print full legal name of bidder company

Instructions

1. Add bidder company’s name above and review the below Performance Requirements.

2. The Exhibit is separated into two sections: non-scored performance requirements and scored performance requirements.

3. In the first section “Non-Scored Performance Requirements mark YES or NO if bidder meets each requirement in Bidder’s Compliance column. Bidder may be asked to provide a written response in the Non- Scored Performance Requirements. Failure to provide a response will be evaluated as a “Fail”. A Fail will be seen as unresponsive.

4. In the second section ‘Scored Technical Requirements mark Yes or No if bidder meets each requirement in Bidder’s Compliance column. Each of these questions require a written response. Failure to provide a response will be evaluated as a “Fail”. A Fail will be seen as unresponsive.

a. In the Written Response column for every requirement that indicates a "Written Response Required," provide a written response that addresses how bidder will meet the requirement. Limited responses may receive lower scoring than those that demonstrate knowledge of the subject matter. Written responses must not reference or link to any material outside of this document.

5. Submit the exhibit as a Microsoft Word document and without modifying the font or formatting. If you need to print out this document for any reason, please note this document is size Legal 8.5” x 14”.

Please note: Not following any of the specified instructions might be grounds for the bid to be considered non-responsive.

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 2

NON-SCORED PERFORMANCE REQUIREMENTS AND FACTORS FOR DES USE ONLY

Requirement

ID

Performance Requirement and Stated Business Need

Points Available

Bidder’s Compliance

Written Response Evaluator

Score Evaluator Comment

1.

Must be able to provide confirmation of prescheduled interpreter services within 48 hours of receiving a purchaser request.

Pass/Fail ☒ Yes

☐ No

. Requests for appointment bookings can be made several ways:

• Telephone: 1-866-810-0911

• Online Portal:

https://911interpreters.languageportal360.com/#/login

Upon receiving the request, we will book the interpreter and send a confirmation to the requester via email within 48 hours of receiving a purchaser request.

On the date/time of the call, the requester should call 1-866-810- 0911, provide the Appointment ID and the interpreter will be connected to the call.

Preferred advance notice for all bookings is 24 hours before appointment.

2. Must have the ability to submit to purchasers any required report(s) on an as needed basis within ten (10) business days after request. Elements of such reports may be by language and include the following:

• Dates of service

• Project status: filled, unfilled, completed, cancelled and no shows

• Name of assigned interpreter

• Name of requestor

• Dollar amounts paid for a given time period, to include hours, miles and any other costs

• Hours per language

Pass/Fail ☒ Yes

☐ No

We will provide Enterprise Services with accurate, detailed monthly invoicing and reporting of all our services. These reports will be specifically customized and include statistical reports stating costs, language breakdowns, and overall usage by Enterprise Services departments and subunits.

All reports will be available ad hoc at any time and submitted as required by Enterprise Services.

Most pertinent usage reports will also be available through a client login on our online TelephonePortal™.

https://telephoneportal.com/admin/login/

Enterprise Services authorized personnel will be able to view instantly “real time” reports of current and past activity including:

➢ Date and time of each call

➢ Requested Language https://911interpreters.languageportal360.com/#/login https://telephoneportal.com/admin/login/

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 3

NON-SCORED PERFORMANCE REQUIREMENTS AND FACTORS FOR DES USE ONLY

ID

Performance Requirement and Stated Business Need

Points Available

Bidder’s Compliance

Written Response Evaluator

Score Evaluator Comment

➢ Caller’s name and/or ID

➢ Access code

➢ Interpreter ID

➢ Connection time and call duration

➢ Billing information

In addition, we will be able to provide Enterprise Services a report with the following required information within ten (10) business days after request:

➢ Dates of service

➢ Project status: filled, unfilled, completed, cancelled and no shows

➢ Name of assigned interpreter

➢ Name of requestor

➢ Dollar amounts paid for a given time period, to include hours, miles and any other costs

➢ Hours per language

3. Bidder must provide a list of interpreters that Bidder is currently contracted with, including all languages and modalities provided by each interpreter. For IPI, please provide the list of interpreters by geographic region (the 6 specified geographic regions set forth in the Competitive Solicitation).

(Example 1: John Smith - Spanish OPI and VRI) (Example 2: John Smith, Spanish, Olympic Region- IPI, OPI and VRI).

Pass/Fail ☒ Yes

☐ No

A list of OPI-VRI interpreters was included as a separate document.

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 4

SCORED PERFORMANCE REQUIREMENTS AND FACTORS FOR DES USE ONLY

ID

Performance Requirement and Stated Business Need

Points Available

Bidder’s Compliance

Written Response Evaluator

Score Evaluator Comment

1.

Bidder Experience and Qualifications: Describe how the Bidder is qualified and practical knowledge to take on this scope of services described in this Solicitation / Statewide Contract.

Include information about Bidder’s contract involvement in procurements of similar scope and size.

50 points

☐ Yes

☐ No

EXPERIENCE

911 Interpreters has over 28 years of Telephone and VRI (Video Remote Interpreting) Services experience, successfully completing millions of requests. Our continued long-term service contracts for many, high volume, public and private sector clients attest to our ability to provide exceptional quality and timely service.

We understand, are fully qualified and have the practical knowledge to take on this scope of services described in this Solicitation.

Currently we provide language services for numerous large public service organizations, similar in size and scope to the Washington State Department of Enterprise Services. We are also the exclusive supplier for many health care facilities including major hospitals, as well as first responder services.

It is important to note that currently one of our major clients is the Washington State Department of Social and Health Services (DSHS).

The language makeup of the requests would be very similar to the one of the Enterprise Services. Please find below the description of those services.

State of Washington – Department of Social and Health Services

(DSHS)

In March of 2020 we were awarded a 5-year contract with the Washington State Department of Social and Health Services (DSHS) and Department of Children, Youth, and Families (DCYF) for on-demand, over-the-phone interpreter services. These services are required to assist clients with Limited English Proficiency (LEP).

Immediate telephone-based interpreter services facilitate communication between clients and customers at a service provider

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 5 facility when an on-site interpreter is not available or not appropriate.

This contract involves providing On-Demand Remote Over-the- Phone Interpreting (OPI) services on an “as needed” basis for clients with Limited English Proficiency (LEP) needing immediate interpreter assistance, 365-days a year/7-days a week/24-hours a day.

Telephone Interpreter assistance is required for:

➢ Aged, Blind or Disabled Cash Assistance Program (ABD)

➢ Child Support Services

➢ DSHS Emergency Programs

➢ Family Planning Services

➢ Housing and Essential Needs

➢ Medical Assistance Programs

➢ Refugee Cash Assistance (RCA)

➢ Temporary Assistance for Needy Families (TANF)

➢ Voter Registration Assistance

➢ Washington Basic Food Program

➢ Workforce Innovation

We service to over 100 offices located across the State of Washington through one Toll-free number and numerous Access and Departments codes. Services are required in over 150 languages. However, most frequently requested languages are Spanish, Russian, Vietnamese, Mandarin, Cantonese, Korean, Arabic, Khmer (Cambodian), Somali, Ukrainian, Punjabi, Amharic, Farsi, Tagalog, and Tigrigna.

Currently we are providing up to 100,000 minutes of OPI Interpretation Service calls per month.

PUBLIC AGENCY EXPERIENCE

Some of our current public sector projects:

➢ Washington State Department of Social and Health Services

(DSHS)

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 6

➢ Washington State Department of Children, Youth and Families (DCYF)

➢ Oregon Employment Department (OED)

➢ US Department of Labor (DOL)

➢ West Virginia Department of Public Health and Human

Resources

➢ San Francisco Department of Public Health

➢ California Department of State Hospitals

➢ Shasta County

➢ Oakland County

➢ City of Phoenix

➢ City of Columbus

➢ Oregon Department of Human Services

➢ Orange County (NY) 911 Services

➢ City of Los Angeles 311 Services

➢ Albuquerque Public Schools

➢ Public Health Agency of Canada

➢ City of Toronto

GSA CONTRACT HOLDER

We are a current Federal GSA Contract Holder Contract Award Number: 47QRAA22D005Z NAICS Code:

541930 - Translation and Interpretation Services

CERTIFICATIONS

Since 2004 we have been an ISO 9001:2000 accredited company ensuring unsurpassed quality of service and world-wide recognition.

The International Organization for Standardization is the world’s largest developer and publisher of International Standards which regulates the standards for businesses in 161 countries.

We hold the following additional certifications:

➢ General Standards Board Certification in Translation (CGSB)

➢ Language Industry Certification System - LICS (ISO 17100)

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 7

➢ The American Translation Services Standard (ASTM F2575- 06)

MEMBERSHIPS

We are a member of several professional organizations including:

➢ ATA (American Translators Association)

➢ NCIHC (National Council on Interpreting in Health Care)

➢ AILIA (Language Industry Association)

➢ Critical Link – International Counsel for the Development of

Community Interpreting

➢ HIN (Healthcare Interpretation Network)

2.

Purchaser – New User Registration, Training and Management: Describe Bidder’s complete step-by-step process for Purchaser account registration. How will Bidder instruct Purchasers on requesting appointments? Include training information for new users, ongoing needs, and system changes.

75 points

☒ Yes

☐ No

TRANSITION AND TRAINING

Our transition team is one of the best in the industry. They will seamlessly transition Enterprise Services from the previous supplier to using our services. The goal will be to transition with minimal changes. In most cases, the only thing that will change will be the toll-free phone number and access codes. The actual process will remain the same.

We will also provide Enterprise Services staff with training on how to use our services at no additional cost. Training sessions will be conducted online with a guidance of one of our project managers.

We will conduct as many sessions as necessary at no cost to the

County.

REFERENCE MATERIALS

911 Interpreters will provide the following at no additional cost to the County:

➢ Train all Enterprise Services staff on how to use our telephone/video interpretation services.

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 8

➢ Supply Reference Cards to all Enterprise Services staff with instructions on how to use our services.

SERVICE IMPLEMENTATION SCHEDULE

The following is our proposed On-boarding Process - Implementation

Schedule:

First week following award date:

• Meeting with the key Enterprise Services staff

• Establish requirements and discuss the transition plan

• Establish Service Request Processes

• Set implementation objectives and training needs

Second week following award date:

• Distribution of written materials and guides on how to use our services

• Enterprise Services staff training conducted

• Enterprise Services staff training completed

• Implementation of final recommendations

• Service Request Processes fine-tuned

• Service testing

Third week following award date:

• Service delivery commences

REQUIRED PHYSICAL SPACE OR EQUIPMENT

There is no need for any special physical space or specialized equipment required for delivery of any of our services. If there will be a need in the future, 911 Interpreters is committed and agrees to work with Enterprise Services departments to identify and/or modify

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 9 equipment required to deliver Language Interpretation Services efficiently and effectively at no additional charge.

We will always look for new and innovative ways to reduce Enterprise

Services costs. We do it through more efficient use of interpreters, request process, delivery of services as well as better and improved billing procedures.

DESIGNATED ACCOUNT MANAGER

Liliana Montoya will be your designated Project and Account Manager. Her responsibilities as an Account Manager for Enterprise Services will include account set up, implementation of services, delivery of services as specified, promptly solving any client related issues or complaints, and efficiently…