Anglo Language Winning Bid.pdf

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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EXHIBIT A-1 – BIDDER’S CERTIFICATION

Competitive Solicitation:

No. 18222 – Spoken Language Interpreter Services for IPI, OPI, & VRI (Non-CBA)

Contract Category(ies):

Note: Open to all bidders

Covering at least the Top 20 Languages (via ALL scheduling options):

In-Person Interpreting (IPI) [regional]

Olympic Region

Northwest Region

Southwest Region

South Central Region

North Central Region

Eastern Region

Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI) [statewide]

Reserved Award Contract Category(ies):

Note: Limited to bidders who certify and qualify as a Washington Small Business and/or Certified Veteran- Owned Business

Covering at least one language (via ALL scheduling options):

Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI) [statewide]

Bidder: ANGLO LANGUAGE Type/print full legal name of Bidder

Bidder’s Address:

2855 36th Ave W Seattle WA 98199 Type/print Bidder’s Address

Bidder Organization Type:

Check appropriate box

Corporation: Domestic Foreign

Limited Liability Company (LLC): Domestic Foreign

Partnership: Domestic Foreign

Sole Proprietorship:

* Note: A sole proprietorship is an unincorporated business owned and run by an individual with no distinction between the business and the owner. It is not a legal entity. It simply refers to a person who owns the business and is personally responsible

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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for its debts and who pays personal income taxes on profits earned from the business. If you are a bidder who operates a business on your own, you automatically are a sole proprietor unless you have adopted a business structure (e.g., corporation, LLC, partnership).

State of Formation for Corp./LLC/Partnership :

WASHINGTON

Type/print the state where the corporation, LLC, or partnership is formed – e.g., ‘Washington’ if domestic and the name of the state if ‘Foreign’ (i.e., not Washington)

Doing Business Under Another Name:

Check appropriate box

State whether Bidder has been doing business under another name during the past five years:

Bidder has NOT done business under another name

Bidder HAS done business under another name

If Bidder HAS done business under another name, provide the name(s) and addresses:

Name: ___________________________________

Address: ___________________________________

Bidder, through the duly authorized undersigned, makes this certification as a required element of submitting a responsive bid. Bidder certifies, to the best of its knowledge and belief that the following are true, complete, correct, and made in good faith:

1. UNDERSTANDING. Bidder certifies that Bidder has read, thoroughly examined, and fully understands all of the provisions in the Competitive Solicitation (including all exhibits) and the terms and conditions of the Contract and any amendments or clarifications to the Competitive Solicitation, and agrees to abide by the same.

2. ACCURACY. Bidder certifies that Bidder has carefully prepared and reviewed its bid and fully supports the accuracy of the same. Bidder further understands and acknowledges that Enterprise Services shall not be responsible for any errors or omission on the part of Bidder in preparing its bid. Bidder further certifies that the facts declared here are true and accurate. Bidder further understands and acknowledges that the continuing compliance with these statements and all requirements of the Competitive Solicitation are conditions precedent to the award or continuation of the resulting Contract.

3. NO COLLUSION, ANTI-COMPETITIVE PRACTICES, OR SHARING BID INFORMATION. Bidder certifies that Bidder has not, either directly or indirectly, entered into any agreement, participated in any collusion, or otherwise taken any action in restraint of free competitive bidding in connection with this Competitive Solicitation. Bidder further certifies that Bidder’s bid prices have been arrived at independently, without engaging in collusion, bid rigging, or any other illegal activity, and without for the purpose of restricting competition any consultation, communication, or agreement with any other bidder or competitor relating to (a) those prices, (b) the intention to submit a bid, or

(c) the methods or factors used to calculate the prices offered. Bidder further certifies that Bidder has not been and will not knowingly disclose its bid prices, directly or indirectly, to any other bidder or competitor before award of a Contract, unless otherwise required by law. Bidder further certifies that Bidder has made no attempt and shall not make any attempt to induce any other person or firm to submit or not to submit a bid for the purpose of restricting competition.

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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Bidder, however, freely may join with other persons or organizations for the purpose of presenting a joint bid. Whether done directly or indirectly, communicating bid information with other bidders, collusion, or anti-competitive actions among bidders are prohibited. If there is evidence of such communication, collusion, or anti-competitive activities among bidders, Enterprise Services reserves the right to disqualify such bidders.

4. FIRM OFFER. Bidder certifies that its bid pertaining to the above-referenced Competitive Solicitation is a firm offer which cannot be withdrawn for a time period of ninety (90) days from and after the bid due date specified in the Competitive Solicitation. Enterprise Services may accept such bid, with or without further negotiation, at any time within such period. In the event of a protest, Bidder’s bid shall remain valid for such time period or until the protest and any related court action is resolved, whichever is later.

5. CONFLICT OF INTEREST. Bidder certifies that, in preparing its bid, Bidder has not been assisted by any current or former employee of the State of Washington whose duties relate (or did relate) to this Competitive Solicitation or prospective Contract and who was assisting in other than the employee’s official, public capacity. Bidder further certifies that no such current or former public employee nor any member of such person’s immediate family have any financial interest in the outcome of Bidder’s bid.

6. NO REIMBURSEMENT. Bidder certifies that Bidder understands that the State of Washington will not reimburse Bidder for any costs incurred in the preparation of Bidder’s bid. All bids become the property of the State of Washington, and Bidder claims no proprietary right to the ideas, writings, items, or samples unless so stated in the bid.

7. PERFORMANCE. Bidder certifies that Bidder understands that its submittal of a bid and execution of this Bidder’s Certification certifies Bidder’s willingness to comply with the Contract, if awarded such. By submitting this bid, Bidder hereby offers to furnish the goods and/or services solicited pursuant to this Competitive Solicitation in compliance with all terms, conditions, and performance requirements contained in this Competitive Solicitation and the resulting Contract or, if applicable, as detailed on a Contract Issues List, if permitted, in this Competitive Solicitation.

8. INSURANCE. Bidder certifies as follows (must check one):

BIDDER HAS REQUIRED INSURANCE. Bidder has attached a current, valid Certificate of Insurance for each and all of the required insurance coverages as specified in the Contract (note: Bidder must attach the Insurance Certificate).

OR

BIDDER WILL OBTAIN REQUIRED INSURANCE. Bidder does not have a current, valid Certificate of Insurance for each and all of the required insurance coverages as specified in the Contract but, if designated as an Apparent Successful Bidder, Bidder will provide such a Certificate of Insurance, without exception of any kind, to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER DOES NOT HAVE REQUIRED INSURANCE. As detailed on the attached explanation (Bidder to provide), Bidder does not have a current, valid Certificate of Insurance for each and all of the required insurance coverages as specified in the Contract and, if designated as an Apparent Successful Bidder would not be able to provide such a Certificate of Insurance to Enterprise Services within twenty-four (24) hours of such

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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designation.

9. DEBARMENT. Bidder certifies as follows (must check one):

NO DEBARMENT. Bidder and/or its principals are not presently nor has ever been debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with any federal, state, or local governmental entity within the United States.

OR

DEBARRED. As detailed on the attached explanation (Bidder to provide), Bidder and/or its principals presently are debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from contracting with a federal, state, or local governmental entity within the United States.

10. CRIMINAL OFFENSE. Bidder (including Bidder’s officers) certifies as follows (must check one):

NO CRIMINAL OFFENSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract;

violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property. Bidder further certifies that it is not presently indicted or otherwise criminally or civilly charged by a governmental entity with commission of any of the offenses enumerated in this paragraph.

OR

CRIMINAL OFFENSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has been convicted or had a civil judgment rendered against Bidder for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a governmental contract; violation of any federal or state antitrust statute; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property.

11. WAGE THEFT PREVENTION. Bidder certifies as follows (must check one):

NO WAGE VIOLATIONS. Bidder has NOT been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, any provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

OR

VIOLATIONS OF WAGE LAWS. Bidder has been determined by a final and binding citation and notice of assessment issued by the Washington Department of Labor and Industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, a provision of RCW chapters 49.46, 49.48, or 49.52 within three (3) years prior to the date of the above-referenced Competitive Solicitation date.

http://app.leg.wa.gov/RCW/default.aspx?cite=49.48.082 http://app.leg.wa.gov/RCW/default.aspx?cite=49.46 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48 http://app.leg.wa.gov/RCW/default.aspx?cite=49.52 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48.082 http://app.leg.wa.gov/RCW/default.aspx?cite=49.46 http://app.leg.wa.gov/RCW/default.aspx?cite=49.48 http://app.leg.wa.gov/RCW/default.aspx?cite=49.52

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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12. CIVIL RIGHTS. Bidder certifies as follows (must check one):

COMPLIANCE WITH CIVIL RIGHTS REQUIREMENTS. Bidder complies with all applicable requirements regarding civil rights. Such requirements prohibit discrimination against individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

OR

NON-COMPLIANCE WITH CIVIL RIGHTS REQUIREMENTS. Bidder does not comply with all applicable requirements regarding civil rights.

13. WORKERS’ RIGHTS (EXECUTIVE ORDER 18-03). Bidder certifies as follows (must check one):

NO MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS

FOR EMPLOYEES. Bidder does NOT require its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

OR

MANDATORY INDIVIDUAL ARBITRATION CLAUSES AND CLASS OR COLLECTIVE ACTION WAIVERS FOR

EMPLOYEES. Bidder requires its employees, as a condition of employment, to sign or agree to mandatory individual arbitration clauses or class or collective action waivers.

14. TERMINATION FOR DEFAULT OR CAUSE. Bidder certifies as follows (must check one):

NO TERMINATION FOR DEFAULT OR CAUSE. Bidder has not, within the three (3) year period preceding the date of this Competitive Solicitation, had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

OR

TERMINATION FOR DEFAULT OR CAUSE. As detailed on the attached explanation (Bidder to provide), within the three (3) year period preceding the date of this Competitive Solicitation, Bidder has had one (1) or more federal, state, or local governmental contracts terminated for cause or default.

15. TAXES. Bidder certifies as follows (must check one):

TAXES PAID. Except as validly contested, Bidder is not delinquent and has paid or has arranged for payment of all taxes due to the State of Washington and has filed all required returns and reports as applicable.

OR

DELINQUENT TAXES. As detailed on the attached explanation (Bidder to provide), Bidder has not paid or arranged for payment of all taxes due to the State of Washington and/or has not timely filed all required returns and reports as applicable.

16. FINANCIALLY SOLVENT. Bidder certifies as follows (must check one):

FINANCIALLY SOLVENT. Bidder is financially stable and solvent, has adequate cash reserves to meet all financial obligations, has not commenced bankruptcy proceedings voluntarily or otherwise, and is not subject to any judgments, liens, or encumbrances of any kind affecting title to any Goods or Services that are the subject of this Competitive Solicitation.

https://www.governor.wa.gov/sites/default/files/exe_order/18-03%20-%20Workers%20Rights%20%28tmp%29.pdf

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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OR

NOT FINANCIALLY SOLVENT. As detailed on the attached explanation (Bidder to provide), Bidder is not financially stable and solvent – i.e., Bidder does not have adequate cash reserves to meet all financial obligations, has commenced bankruptcy proceedings voluntarily or otherwise, or is subject to a judgment, lien, or encumbrance that affects title to the Goods or Services that are the subject of this Competitive Solicitation.

17. LAWFUL REGISTRATION. Bidder, if conducting business other than as a sole proprietorship certifies as follows (must check one):

CURRENT LAWFUL REGISTRATION. Bidder is in good standing in the State of Washington and the jurisdiction where Bidder is organized, including having timely filed all required annual reports.

OR

DELINQUENT REGISTRATION. As detailed on the attached explanation (Bidder to provide), Bidder currently is not in good standing in the State of Washington and/or the jurisdiction where Bidder is organized.

NOTE: This certification applies only to bidders that are organized as separate legal entities (e.g., a corporation, partnership, limited liability company). If bidder is a sole proprietor, this certification should not be answered.

18. REGISTRATION WITH WASHINGTON SECRETARY OF STATE. Bidder certifies as follows (must check one):

BIDDER IS REGISTERED WITH WASHINGTON SECRETARY OF STATE. Bidder is registered with the Washington Secretary of State, is in good standing, and has the following Unified Business Identifier (UBI) number: ___ ___ ___.

OR

BIDDER WILL REGISTER WITH WASHINGTON SECRETARY OF STATE. Bidder is not registered with the Washington Secretary of State but, if designated as an Apparent Successful Bidder, Bidder will register with the Washington Secretary of State to obtain a UBI number and provide proof of such registration satisfactory to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER IS NOT REGISTERED WITH WASHINGTON SECRETARY OF STATE. Bidder is not registered with the Washington Secretary of State and Bidder declines to register with the Washington Secretary of State. Note: Enterprise Services requires all awarded bidders (including Washington firms and out of state firms) to be registered with the Washington Secretary of State. Bidders who are not registered will not be awarded a Contract.

NOTE: This certification applies only to bidders that are organized as separate legal entities (e.g., a corporation, partnership, limited liability company). If bidder is a sole proprietor, this certification should not be answered.

19. REGISTRATION WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder certifies as follows (must check one):

BIDDER IS REGISTERED WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder is

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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registered with the Washington State Department of Revenue, has a business license to do business in Washington, and has the following Unified Business Identifier (UBI) number: ___ ___ ___.

OR

BIDDER WILL REGISTER WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder is not registered with the Washington State Department of Revenue but, if designated as an Apparent Successful Bidder, Bidder will register with the Washington State Department of Revenue for a business license and provide proof of such registration satisfactory to Enterprise Services within twenty-four (24) hours of such designation or notification by Enterprise Services or be deemed a nonresponsive bid.

OR

BIDDER IS NOT REGISTERED WITH WASHINGTON STATE DEPARTMENT OF REVENUE. Bidder is not registered with the Washington State Department of Revenue and Bidder declines to register with the Washington State Department of Revenue. Note: Enterprise Services requires all awarded bidders (including Washington firms and out of state firms) to be registered with the Washington State Department of Revenue. Bidders who are not registered will not be awarded a Contract.

20. SUBCONTRACTORS. Bidder certifies as follows (must check one):

NO SUBCONTRACTORS. If awarded a Contract, Bidder will not utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation.

OR

SUBCONTRACTORS. As detailed on the attached explanation (Bidder to provide), if awarded a Contract, Bidder will utilize subcontractors to provide the goods and/or services subject to this Competitive Solicitation. In such event, Bidder further certifies that, as to the State of Washington, Bidder shall retain responsibility for its subcontractors, including, without limitation, liability for any subcontractor’s acts or omissions. Note: Bidder must provide the precise legal name (including state of organization), business address, and federal tax identification number (TIN) for each subcontractor. Note: If the TIN is a SSN, do not provide the SSN.

21. WASHINGTON SMALL BUSINESS. Bidder certifies as follows (must check one):

WASHINGTON SMALL BUSINESS. Bidder is a Washington Small Business as defined in RCW 39.26.010. To qualify as a Washington Small Business, Bidder must meet three

(3) requirements:

Location. Bidder’s principal office/place of business must be located in and identified as being in the State of Washington. A principal office or principal place of business is a firm’s headquarters where business decisions are made and the location for the firm’s books and records as well as the firm’s senior management personnel.

Size. Bidder must be owned and operated independently from all other businesses and have either: (a) fifty (50) or fewer employees;

or (b) gross revenue of less than seven million dollars ($7,000,000) annually as reported on Bidder’s federal income tax return or its return filed with the Washington State Department of Revenue over the previous three consecutive years).

603133265

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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WEBS Certification. Bidder must have certified its Washington Small Business status in Washington’s Electronic Business Solution

(WEBS).

OR

NOT WASHINGTON SMALL BUSINESS. Bidder does not qualify as a Washington Small Business as set forth above.

22. CERTIFIED VETERAN-OWNED BUSINESS. Bidder certifies as follows (must check one):

CERTIFIED VETERAN-OWNED BUSINESS. Bidder is a Certified Veteran-Owned Business under RCW 43.60A.190. To qualify as a Certified Veteran-Owned Business, Bidder must meet four (4) requirements:

51% Ownership. Bidder must be at least fifty-one percent (51%) owned and controlled by:

(a) A veteran as defined as every person who at the time he or she seeks certification has received a discharge with an honorable characterization or received a discharge for medical reasons with an honorable record, where applicable, and who has served in at least one of the capacities listed in

RCW 41.04.007;

(b) A person who is in receipt of disability compensation or pension from the department of veterans affairs; or

(c) An active or reserve member in any branch of the armed forces of the United States, including the national guard, coast guard, and armed forces reserves.

Washington Incorporation/Location. Bidder must be either an entity that is incorporated in the state of Washington as a Washington domestic corporation or, if not incorporated, an entity whose principal place of business is located within the State of Washington.

WEBS Certification. Bidder must have certified its Veteran-Owned business status in Washington’s Electronic Business Solution

(WEBS).

WDVA Certification. Bidder must have provided certification documentation to the Washington Department of Veterans’ Affairs WDVA) and be certified by WDVA and listed as such on WDVA’s website (WDVA – Veteran-Owned Businesses).

OR

NOT A CERTIFIED VETERAN-OWNED BUSINESS. Bidder does not qualify as a Certified Veteran-Owned Business as set forth above.

23. REFERENCES. Bidder certifies that the references provided to Enterprise Services have worked with Bidder and that such individuals and firms have full permission, without any additional requirement or release, to provide such references and information to Enterprise Services. Bidder hereby authorizes Enterprise Services (or its agent) to contact Bidder’s references and others who http://www.des.wa.gov/services/ContractingPurchasing/Business/Pages/WEBSRegistration.aspx http://www.des.wa.gov/services/ContractingPurchasing/Business/Pages/WEBSRegistration.aspx https://www.dva.wa.gov/veterans-their-families/veteran-owned-businesses/vob-search

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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may have pertinent information regarding Bidder’s prior experience and ability to perform the Contract, if awarded. Bidder hereby authorizes such individuals and firms to provide such references and release to Enterprise Services information pertaining to the same.

24. QUALIFIED SPOKEN LANGUAGE INTERPRETERS. Bidder certifies as follows (must check one):

QUALIFIED SPOKEN LANGUAGE INTERPRETERS. Bidder’s interpreters satisfy one or more of the following qualification requirements:

Bidder’s interpreters are credentialed as certified spoken language interpreters by the Washington State Department of Social and Health Services (DSHS) Language Testing and Certification Program

(LTC);

Bidders interpreters meet guidelines outlined by the American Translation Association (ATA) for Interpreters, the Certification Commission for Healthcare Interpreters, or the National Board for Certification of Medical Interpreters; and/or

Bidders interpreters are trained through accredited higher education institution (university or college) programs, which are widely accepted by industry experts, the interpreter community, and by Washington state agencies who purchase Spoken Language Interpreter Services.

OR

NOT QUALIFIED SPOKEN LANGUAGE INTERPRETERS. Bidder’s interpreters do not satisfy one or more of the qualification requirements set forth above.

25. CONSECUTIVE INTERPRETATION. Bidder certifies as follows (must check one):

CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES VIA CONSECUTIVE

INTERPRETATION MODE. Bidder is capable of providing Spoken Language Interpreter Services via consecutive interpretation mode delivered through each and all of the following modalities and through all scheduling options:

In-Person Interpreting (IPI)

Over the Phone Interpreting (OPI) & Video Remote Interpreting

(VRI).

OR

RESERVED AWARD BIDDER FOR OPI & VRI LIMITED LANGUAGES. Bidder certifies and qualifies as a Washington Small Business and/or Certified Veteran-Owned Business and is capable of providing Spoken Language Interpreter Services via consecutive interpretation mode delivered through Over the Phone Interpreting (OPI) & Video Remote Interpreting (VRI) and through all scheduling options.

OR

NOT CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES VIA CONSECUTIVE

INTERPRETATION MODE. Bidder is NOT capable of providing Spoken Language Interpreter Services via consecutive interpretation mode.

26. ACCURATE INTERPRETATION. Bidder certifies as follows (must check one):

CAPABLE OF PROVIDING ACCURATE SPOKEN LANGUAGE INTERPRETER SERVICES. Bidder’s interpreters are experienced, capable, and proficient in providing spoken language

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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interpreter services that accurately interpret for individuals from any background without changing the language, whether the speaker is using very formal legal language or less formal colloquial language.

OR

NOT CAPABLE OF PROVIDING ACCURATE SPOKEN LANGUAGE INTERPRETER SERVICES THROUGH ALL

SCHEDULING OPTIONS. Bidder’s interpreters are not sufficiently experienced, capable, and proficient in providing spoken language interpreter services that accurately interpret for individuals from any background without changing the language, whether the speaker is using very formal legal language or less formal colloquial language.

27. TOP 20 LANGUAGES. Bidder certifies as follows (must check one):

QUALIFIED INTERPRETERS FOR TOP 20 LANGUAGES. Bidder has qualified spoken language interpreters (see above) to provide spoken language interpreter services for each and all of the Top 20 Languages (see Competitive Solicitation) delivered through each and all of the following modalities and through all scheduling options (see below):

In-Person Interpreting (IPI)

Over the Phone Interpreting (OPI) & Video Remote Interpreting

(VRI).

OR

RESERVED AWARD BIDDER FOR OPI & VRI LIMITED LANGUAGES. Bidder certifies and qualifies as a Washington Small Business and/or Certified Veteran-Owned Business and is NOT seeking a Contract award to provide spoken language interpreter services for the Top 20 Languages; Rather, bidder is seeking an award for any languages delivered through the OPI & VRI (OPI & VRI Limited Languages) and through all scheduling options.

OR

NOT QUALIFIED INTERPRETERS FOR TOP 20 LANGUAGES. Bidder does NOT have qualified spoken language interpreters (see above) to provide spoken language interpreter services for each and all of the Top 20 Languages delivered through each of the specified modalities (see above) and through all scheduling options.

28. SCHEDULING CAPABILITY. Bidder certifies as follows (must check one):

CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES THROUGH ALL SCHEDULING

OPTIONS. Bidder is capable of providing spoken language interpreter services through all of the following scheduling options:

On-Demand (only for OPI and VRI) [Note: Minimum business hours for on-demand OPI and VRI are 7:00 am – 6:00 pm (U.S. PST), Monday-Friday]

Pre-Scheduled Standard [Note: Such appointments require at least 14 days advance notice by Purchaser]; and

Pre-Scheduled Rush [Note: Appointments requested by Purchaser to be scheduled with less than 14 days advance notice].

OR

NOT CAPABLE OF PROVIDING SPOKEN LANGUAGE INTERPRETER SERVICES THROUGH ALL

EXHIBIT A-1 – BIDDER’S CERTIFICATION: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA)

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SCHEDULING OPTIONS. Bidder is NOT capable of providing spoken language interpreter services through all of the above-referenced scheduling options.

Bidder further certifies that it shall provide immediate written notice to Enterprise Services if, at any time prior to a Contract award, Bidder learns that any of its certifications set forth herein were erroneous when submitted or have become erroneous by reason of changed circumstances.

I hereby certify, under penalty of perjury under the laws of the State of Washington, that the certifications herein are true and correct and that I am duly authorized to make these certifications on behalf of the Bidder listed herein.

BIDDER NAME:

GLORIA HERRERA

Print Name of Bidder – Print full legal entity name of the firm submitting the Bid If Bidder is a sole proprietor, print the full legal name of the individual who is the Bidder submitting the Bid

By: ______________________________ Signature of Bidder’s authorized person

GLORIA HERRRERA

Print Name of person making certifications for Bidder

Title: CONTRACT MANAGER Title of person signing certificate

Place: SEATTLE, WASHINGTON Print city and state where signed

Date: 08/24/2023

Return this Bidder’s Certification to Procurement Coordinator at:

DESLanguageAccess@des.wa.gov mailto:DESLanguageAccess@des.wa.gov

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 1 (Rev 2021-06-30)

EXHIBIT A-2 – BIDDER’S PROFILE

Competitive Solicitation: No. 18222 – Spoken Language Interpreter Services for IPI, OPI, & VRI (Non-CBA)

Bidder: ANGLO LANGUAGE /Gloria Herrera Type/print full legal name of Bidder

BIDDER INFORMATION

Legal name of Bidder:

Address of Bidder:

Note: This information must match the information from Bidder’s Business License.

ANGLO LANGUAGE

Business Name

2855 36TH AV. W

Address

SEATTLE, WA 98199

City, State, Zip Code

Bidder’s Washington State Department of Revenue Registration Number/Unified Business Identifier (UBI) Number:

Note: A nine digit UBI number is assigned to each registered businesses in Washington.

603-133-265

Taxpayer Identification No. (TIN):

Note: Your TIN will be either a number issued by the IRS (e.g., Employer Identification Number, Federal Tax Identification Number) or a number issued by the Social Security Administration (i.e., your Social Security Number). Do Not provide a Social Security Number.

82-0853978

Is your firm certified as a minority or woman owned business with the Washington State Office of Minority & Women’s Business Enterprises (OMWBE)?

Yes No If yes, provide Bidder’s MWBE certification no.: M5F0026408

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 2

BIDDER INFORMATION

Is your firm a self-certified Washington State Small Business?

Note: See Exhibit A-1 – Bidder’s Certification for criteria to qualify as a Washington State Small Business.

Note: Regardless of size, a qualifying business must be owned and operated independently from all other businesses. In regard to size, the gross revenue thresholds, as reported on Bidder’s tax returns, are as follows:

Microbusiness: Annual gross revenue of less than one million dollars.

Minibusiness: Annual gross revenue of more than one million dollars, but less than three million dollars.

Small Business: Annual gross revenue of less than seven million dollars over each of the three prior consecutive years.

Yes No

If yes, provide the location for Bidder’s principal place of business:

2855 36th Ave. W Street Address Seattle, WA 98199 City, State, Zip Code

If yes, what is your business size (based on annual gross revenue)?

Microbusiness

Minibusiness

Small Business

Is your firm certified as a Veteran-Owned Business with the Washington State Department of Veteran Affairs?

Note: See Exhibit A-1 – Bidder’s Certification for criteria to qualify as a Certified Veteran-Owned Business.

Yes No

If yes, provide Bidder’s WDVA certification no.: _____________

CONTRACT MANAGEMENT POINTS OF CONTACT FOR BIDDER

Authorized Representative for bid submittal Name: Gloria Herrera Email: anglolanguage14@gmail.com Phone: (206)498-5069

Contract Administrator Name: Gloria Herrera Email: anglolanguage14@gmail.com Phone: (206)498-5069

Sales Reporting Representative Name: Angie Woolery Email: anglolanguage14@gmail.com Phone: (206)498-5069

Sales Reporting Alternate Name: Angie Woolery Email : anglolanguage14@gmail.com Phone: (206)498-5069

Management Fee Representative Name: Angie Woolery Email: anglolanguage14@gmail.com Phone: (206)498-5069

Management Fee Contact Alternate Name: Angie Woolery Email: anglolanguage14@gmail.com Phone: (206)498-5069

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 3

CONTRACT MANAGEMENT POINTS OF CONTACT FOR BIDDER

Address for Enterprise Services to send management fee invoices:

Company name: ANGLO LANGUAGE Attn: GLORIA HERRERA Address: 2855 36TH AV. W City/State/Zip: SEATTLE, WA 98199

Address for Enterprise Services to send legal notices:

Company name: ANGLO LANGUAGE Attn: GLORIA HERRERA Address: 2855 36TH AV. W

City/State/Zip: SEATTLE, WA 98199

Signature Authority (if awarded a contract) Name: Gloria Herrera

Title: CONTRACT MANAGER

REFERENCES

Provide a minimum of three (3) commercial or government references for which bidder has delivered goods and/or services similar in scope as described in the Competitive Solicitation.

REFERENCE 1

Company Name:

Contact:

Phone:

Email:

Utility Transportation Commission Paige Doyle

(360) 664-1140 paige.doyle@utc.wa.gov

REFERENCE 2

Company Name:

Contact:

Phone:

Email:

Office of Administrative Hearings Matt Ping

(360) 407-2718 matthew.ping@oah.wa.gov

REFERENCE 3

Company Name:

Contact:

Phone:

Email:

Dept. of Children, Youth & Families Allin Holly 206-549-6380 holly.allin@dcyf.wa.gov

EXHIBIT A-2 – BIDDER’S PROFILE: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 4

PURCHASE CARDS (I.E., CREDIT CARDS)

Please indicate which types of purchasing (credit) cards are accepted (note: any card fees must be included in the unit price of the bid):

Visa Master Card American Express Discover Other: Direct deposit

Return this Bidder’s Profile to Procurement Coordinator at:

mailto:DESLanguageAccess@des.wa.gov

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 1

EXHIBIT B – PERFORMANCE REQUIREMENTS

Competitive Solicitation: No. 18222 – Spoken Language Interpreter Services for IPI, OPI, & VRI (Non-CBA)

Bidder: ANGLO LANGUAGE | Gloria Herrera Type/print full legal name of bidder company

Instructions

1. Add bidder company’s name above and review the below Performance Requirements.

2. The Exhibit is separated into two sections: non-scored performance requirements and scored performance requirements.

3. In the first section “Non-Scored Performance Requirements mark YES or NO if bidder meets each requirement in Bidder’s Compliance column. Bidder may be asked to provide a written response in the Non- Scored Performance Requirements. Failure to provide a response will be evaluated as a “Fail”. A Fail will be seen as unresponsive.

4. In the second section ‘Scored Technical Requirements mark Yes or No if bidder meets each requirement in Bidder’s Compliance column. Each of these questions require a written response. Failure to provide a response will be evaluated as a “Fail”. A Fail will be seen as unresponsive.

a. In the Written Response column for every requirement that indicates a "Written Response Required," provide a written response that addresses how bidder will meet the requirement. Limited responses may receive lower scoring than those that demonstrate knowledge of the subject matter. Written responses must not reference or link to any material outside of this document.

5. Submit the exhibit as a Microsoft Word document and without modifying the font or formatting. If you need to print out this document for any reason, please note this document is size Legal 8.5” x 14”.

Please note: Not following any of the specified instructions might be grounds for the bid to be considered non-responsive.

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 2

NON-SCORED PERFORMANCE REQUIREMENTS AND FACTORS FOR DES USE ONLY

Requirement

ID

Performance Requirement and Stated Business Need

Points Available

Bidder’s Compliance Written Response Evaluator

Score Evaluator Comment

1.

Must be able to provide confirmation of prescheduled interpreter services within 48 hours of receiving a purchaser request.

Pass/Fail ☒ Yes ☐ No

Contractor/Bidder is capable and shall provide a confirmation for all prescheduled interpreter services requests and confirm with the requestor within 48 hours of receiving a request. We pride ourselves in providing exceptional customer service among all the language provider agencies in the state.

2. Must have the ability to submit to purchasers any required report(s) on an as needed basis within ten (10) business days after request. Elements of such reports may be by language and include the following:

• Dates of service

• Project status: filled, unfilled, completed, cancelled and no shows

• Name of assigned interpreter

• Name of requestor

• Dollar amounts paid for a given time period, to include hours, miles and any other costs

• Hours per language

Pass/Fail ☒ Yes ☐ No

Bidder is able and shall submit all required reports in a timely manner and within the 10 business days requirement per contract. Contractor shall follow the guidelines of the requirements of these reports with a minimum of date of the service, status, interpreter, requestor, amount, hours requested, hours worked, and miles.

3. Bidder must provide a list of interpreters that Bidder is currently contracted with, including all languages and modalities provided by each interpreter. For IPI, please provide the list of interpreters by geographic region (the 6 specified geographic regions set forth in the Competitive Solicitation).

(Example 1: John Smith - Spanish OPI and VRI) (Example 2: John Smith, Spanish, Olympic Region- IPI, OPI and VRI).

Pass/Fail ☒ Yes ☐ No

Please provide list of interpreters here or included as a separate document.

*Please see excel document attached.

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 3

SCORED PERFORMANCE REQUIREMENTS AND FACTORS FOR DES USE ONLY

Requirement

ID

Performance Requirement and Stated Business Need

Points Available

Bidder’s Compliance Written Response Evaluator

Score Evaluator Comment

1.

Bidder Experience and Qualifications: Describe how the Bidder is qualified and practical knowledge to take on this scope of services described in this Solicitation / Statewide Contract.

Include information about Bidder’s contract involvement in procurements of similar scope and size.

50 points

☒ Yes

☐ No

Bidder has been a language provider for the state of Washington and private agencies for more than 15 years. Bidder involvement was to provide language services for the previous spoken language and the American Sign Language contracts number 03514 and 02120 respectively, with a very high fulfilling rate. Bidder/contractor was offering the best customer service to all its customers. Bidder could respond within less than 24 hours to all language requests and able to fulfill same within the period of 24 hours. Bidder has a pool of qualified and certified interpreters in more than 100 languages.

2.

Purchaser – New User Registration, Training and Management: Describe Bidder’s complete step-by-step process for Purchaser account registration. How will Bidder instruct Purchasers on requesting appointments? Include training information for new users, ongoing needs, and system changes.

75 points

☒ Yes

☐ No

Contractor shall generate a written step-by-step registration process for training purposes. First, the purchaser shall open an account. Then the purchaser shall be able to log in and send interpreter requests via online filling out each applicable field. After all the fields have been verified by the purchaser, he shall be able to submit the request immediately. Contractor shall lead the implementation of any policy and procedural changes and shall keep purchasers notified of any changes prior to making them available in the system/platform. With initial outreach campaign, contractor shall provide training on how to use the system via webinars and manuals/instructions for new users. Training will include information on purchaser’s legal responsibilities to provide language access services to limited English speakers, understanding client eligibility. Also, training will cover how to best utilize the services of an interpreter, benefits of all modalities to provider and the patient/client.

3. Interpreter – New User Registration, Training and Management: Describe Bidder’s detailed step-by-step process for Interpreter account registration. How does Bidder verify interpreter certification, background checks, and other

75 points

☒ Yes

☐ No

Bidder/contractor shall provide a schedule to interpreters with a detailed step process for interpreter account registration and follows: 1. For certified/qualified new and existing interpreters, they all register in our platform by submitting all required documents and certifications. After interpreters have registered, contractor shall verify that all documents are

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 4 required documentation? How long does this process take? How will Bidder train Interpreters on the Solution? Include information about training for new users, training for ongoing needs, and system change training. How will Bidder train Interpreters on the over the phone and video remote technology? Describe how Bidder will ensure Interpreter account information stays up to date.

up to date on the interpreter’s profile. The verification process shall not take more than 15 minutes per interpreter. Contractor shall develop webinars and step by step written manuals and built in learning management system (LMS) to train interpreters, new users and training for ongoing needs, and system change training on the Solution.

Contractor shall refer interpreters to get training for OPI and VRI with other venues such Interpret train, in house webinars and step by step written manuals. Interpreter’s account information shall be updated monthly, and staff shall have access to interpreters’ online profile and be able to make all necessary changes and the system will automatically send a reminder to interpreter of all documents needing renewal.

4. Interpreters Services: Recruitment, Retention, and Quality: Describe Bidder’s Interpreter vetting process and policies. What minimum criteria or qualifications are required from the Interpreters?

All Interpreters must be skilled to industry standards, expectations, and trends. Interpreters must have the proper certification based on the interpreting type of service. See Exhibit D - Contract Included Services for acceptable certifications. Describe Bidder’s process for verifying Interpreter acumen for general interpreting, as well as topic specific interpreting.

Describe Bidder’s process for vetting Interpreters who do not possess a current Washington State Department of Social and Health Services (DSHS) Language Testing and Certification (LTC) or Authorization. Describe Bidder’s recruitment strategies. Include information about Bidder’s marketing techniques and practices. Describe Bidder’s retention policies and practices. How does Bidder incentivize Interpreters to take jobs?

Does Bidder provide any type of professional development resources or educational opportunities to Interpreters? Provide list. How will Bidder ensure each Interpreter provides quality services? Describe how Bidder ensures availability of qualified Interpreters for languages of lesser diffusion. Describe recruitment process and any incentives the Bidder uses to ensure

150 points

☒ Yes

☐ No

Interpreter vetting process and policies: Interpreters shall be meticulously screened and verified by HR. HR shall make sure that all interpreters are certified and qualified during the recruiting process. Interpreters shall provide HR with criminal backgrounds, and all other necessary documentation for onboarding.

Being certified and qualified with a minimum of 2 years of experience is the criteria requirement prior to being recruited.

The process for verifying Interpreter acumen for general interpreting, as well as topic specific interpreting is done by offering testing to all interpreters for language and topic specific interpretation prior to being recruited.

Contractor shall begin the process for vetting Interpreters without a certification by testing interpreters in all subjects first, and then shall refer interpreters to the different agencies providing certification programs and who certify interpreters. Contractor shall abide to the requirements of only having certified and qualified interpreters, however.

Bidder’s recruitment strategies include advertising interpreting jobs for multiple languages on different platforms such as Linkedin, Facebook, and on other online platforms. We also recruit interpreters onsite. Interpreters go through an interviewing process to get to know the person and the interpreter to better understand his approach to interpreting in the industry.

Bidder’s marketing techniques and practice: We use different online platforms for marketing of our services and our need for certified and

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 5 availability of qualified Interpreters for languages of lesser diffusion.

qualified interpreters. We also utilize a recruiter specialized on finding the best interpreters for us.

Bidder’s retention policies and practices: Contractor/bidder engages and practices an open and transparent relationship and communication regarding the interpreting process and contract from beginning to end with all interpreters, and in return we receive loyalty and advocacy from our interpreters. These practices improve communication and benefit our clients and all stuff. It is a win-win situation.

Bidder incentivizes Interpreters to take jobs by offering a competitive pay among the industry, and by practicing an open and transparent communication.

Bidder continuously provides professional development resources and opportunities to interpreters. The following are an example of some of the resources we provide to our future and current interpreters.

-Resources for court interpretation: Washington State Courts -Applying for accreditation: Commission of Collegiate Interpreter ed -Language Testing & Certification Program: Department of Social & Health Services -National Medical Certification: The National Board of Certification for Medical Interpreters

Bidder ensures each Interpreter provides quality services by providing purchaser the ability to add any notes regarding the service, accuracy, and professionalism. Also, bidder shall be monitoring all calls to ensure all verbatim is being interpreted.

Bidder ensures availability of qualified Interpreters for languages of lesser diffusion by recruiting interpreters out of state and offshore who meet the requirements, and when there is no local lesser diffusion interpreters available.

Recruitment process and any incentives the Bidder uses to ensure availability of qualified Interpreters for languages of lesser diffusion: First, we review each resume to determine the wants and needs of applicants to find a best interpreter. Interviewing the applicants to discuss their career goals, expectations, and salary requirements is the second step in the process. During this process we go one step beyond the resume and

EXHIBIT B – PERFORMANCE REQUIREMENTS: NO. 18222 – SPOKEN LANGUAGE INTERPRETER SERVICES FOR IPI, OPI, & VRI (NON-CBA) PAGE 6 evaluate their personal goals, current commitments, financials, and overall ideal working environment to determine the type of company culture in which the individual can thrive.

After finding a potential candidate, background, employment, and reference checks are performed to verify the candidate’s identity and integrity. Last, a third-party partner shall administer a fluency test. This is the final step in the hiring process.