18222a1-3_LanguageLink.pdf

This document is a series of contract amendments between the State of Washington's Department of Enterprise Services and Corporate Translation Services, LLC dba Language Link, a Washington limited liability company. The contract (No. 18222) covers Spoken Language Interpreter Services for IPI (In-Person Interpretation), OPI (Over the Phone Interpretation), and VRI (Video Remote Interpretation) for non-collective bargaining unit work.

The contract amendments include updates to service provisions, pricing, and legal requirements. The first amendment (effective April 1, 2024) added an "Other Languages" service option and updated pricing, with rates varying by language category and interpretation modality. The second amendment (effective September 1, 2024) revised the cancellation/no-show policy and added a pay equality provision. The third amendment (effective December 11, 2024) implements an economic price adjustment of up to 4.1% based on the Bureau of Labor and Statistics index for translation and interpretation services. The contract covers a comprehensive list of languages, including Spanish, Arabic, Mandarin, and many others, with pricing ranging from $0.55 to $0.88 per minute depending on the language, modality (OPI or VRI), and service type (pre-scheduled standard, pre-scheduled rush, or on-demand).