J15 - Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-26-R-00043
About this file
This is a Customer Satisfaction Survey form used as part of the Federal Aviation Administration (FAA) solicitation evaluation process for contract opportunity 697DCK-26-R-00043. The survey is designed to be completed by customer references provided by contractors submitting proposals to gather information about the contractor's past performance and service quality.
The survey contains four rating sections, each using a five-point scale (Excellent=5, Very Good=4, Good=3, Needs Improvement=2, Unacceptable=1): overall service performance satisfaction; responsiveness to needs, requests, and complaints; problem-solving capabilities and follow-up from Operations Management; and performance of on-site employees providing various services. Each section includes space for detailed comments. The form requires the customer reference to provide their organization name, contact person name, phone number, and date of completion. Completed surveys must be submitted directly by the customer reference via email to Darnell.A-CTR.Shelton@faa.gov.
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Text version
Customer Satisfaction Survey 697DCK-26-R-00043 Date:
__________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm's past performance.
Your assistance is greatly appreciated
Please rate your current level of satisfaction with the overall service performance:
__ Excellent (5) __ Very Good (4) __ Good (3) __ Needs Improvement (2) __ Unacceptable (1)
Comments:
How quickly do we respond to your needs, requests, or complaints?
__ Excellent (5) __ Very Good (4) __ Good (3) __ Needs Improvement (2) __ Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of our Operations Management?
__ Excellent (5) __ Very Good (4) __ Good (3) __ Needs Improvement (2) __ Unacceptable (1)
Comments: ________________________________________ _
How would you rate the performance of our on-site employees providing various services for your facility?
__ Excellent (5) __ Very Good (4) __ Good (3) __ Needs Improvement (2) __ Unacceptable (1)
Comments: ________________________________________ _
Organization Name: ____________________ Date: _________ _
Contact: ______________________ _
Phone#: ______________________ _
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
Darnell.A-CTR.Shelton@faa.gov
File details come from the government source that posted it. Updated .