2022.03.15 Appendix 6.3 Shipper Profiles_Amd 0002.pdf

HTC711-22-R-C003

PWS Appendix 6.3

1 October 2022

Appendix 6.3

NGDS Shipper Profiles

International Profiles

Profile 6 Profile 7

Defense Logistics Agency

Distribution locations

All International Shippers not listed in Profile 6

Domestic Profiles

Profile 1 Profile 2 Profile 3 Profile 4 Profile 5

US Department of

Homeland

Security

National Industries for the Blind

All Other Non-US

Department of

Defense

Government or

Eligible Activities

(Not in Profiles 1 or 2)

Defense Logistics

Agency

All other US

Department of

Defense Activities

(Not in Profile 4)

US Department of the Treasury

US Department of

Agriculture Navy and Marine

Exchange

US Department of

Veteran Affairs

Commerce

US Army

Publishing

Directorate

Energy

Health and Human

Services

Interior

Justice

US Department of

Labor

State

Transportation

US Social Security

Administration

This document lists the activities included in each Shipper Profile and those requirements of each

Shipper Profile that are unique to the NGDS Performance Work Statement (PWS). Although only the agency itself may be listed, the component agencies are also included in the same

Shipper Profile. Service shall be provided for the United States (U.S.) Federal Government

(hereafter referred to as U.S. Government), Cost Reimbursable Contractors, and most activities eligible to use GSA Sources of Supply and Services as identified in the GSA ORDER located in the GSA Acquisition Gateway, Transportation and Logistics Services Hallway, NGDS-2

Acquisition Documentation at: https://hallways.cap.gsa.gov/system/. A Max.gov account is required to access NGDS-2 documents on the GSA Acquisition Gateway.

Shipper Profiles 1-5 are for domestic services, and Shipper Profiles 6 and 7 are for international services.

With the exception of Defense Logistics Agency’s (DLA) Vendor Shipment Module (VSM), cost reimbursable contractors reside in the same profile as the Federal Agency they are shipping for.

https://hallways.cap.gsa.gov/system/

Domestic Shipper Profile 1 includes the U.S. Department of Homeland Security, U.S.

Department of the Treasury, and U.S. Department of Veteran Affairs (VA).

Performance requirements applicable to the VA listed below either differ from or supplement those requirements identified in Attachment 1, PWS. Note that performance requirements identified in this Appendix take precedence over the requirements identified in this PWS.

PWS 1.2.4.2. and 1.3.4.2. The dimensional weight divisor shall be 194 for domestic express shipments and 260 for ground shipments.

PWS 2.5.1. and 2.5.2 Incorrect Address/Address Adjustment/Address Correction: The VA

Consolidated Mail Outpatient Pharmacy (CMOP) does not allow for address corrections; the shipment is to be returned to the Medical Center identified on the return address label.

PWS 2.7. Undeliverable Shipments. The VA CMOP requires parcels to be returned to the

Medical Center identified on the return address label. The Contractor shall not return the parcel to the shipper.

PWS 2.8. Refusal by Consignee: Consignee refusals of VA CMOP deliveries shall be returned to the Medical Center on the return address label. The VA CMOP is the responsible party for all charges. No charges shall be assessed against the consignor.

PWS 2.9. Consignee Directed Delays: The VA CMOP does not allow for the vendor to “hold” shipments. If the package cannot be delivered, it is to be returned to the Medical Center identified on the return address label unless identified otherwise on the manifest.

PWS 2.12. VA CMOP shipments shall not be aggregated.

PWS 2.13. – The VA Network and Security Operations Center (NSOC) will require a

Memorandum of Understanding Interconnection Security Agreement (MOU-ISA) document between the VA CMOP and the Contractor for external connections (when doing the data transfer or tracking info via SSH File Transfer Protocol (SFTP)). In addition, the Contractor shall provide a Contractor Security Control Assessment (CSCA). The VA CMOP prefers that the vendor system not link directly into the network.

PWS 2.18.5. VA CMOP requires an expedited claims process. The Contractor shall ensure all damaged or lost packages are paid timely. Claims reimbursement should be received from the

Contractor 5-10 business days from submission. All claims shall be thoroughly investigated, and feedback given to eliminate future claims. All damage or loss that occurs while the items are in the custody of the Contractor will be the Contractor’s responsibility and be fully reimbursable unless the Contractor provides proof to the Government that the damage was as a result of conditions beyond their control

PWS 2.20. Invoicing/Payment. The VA requires vendors to submit accepted invoices electronically to the Financial Services Center (FSC). Supplementary information can be found at

Veterans Affairs | Tungsten Network (https://www.tungsten-network.com/customer-campaigns/veteransaffairs/). For additional questions regarding this subject matter, please email

VAFSCCSHD@va.gov or call 1-877-353-9791.

1- A system that conforms to the requirements established by the Tungsten Network. For FSC e-

Invoicing information, please call 877-353-9791 or email VAFSCCSHD@va.gov .

2- Provide the ability for the Government to receive invoice data directly from the Contractor’s website. + Provide notifications via email when an invoice is ready for reconciliation.

PWS 2.25. Technical and Service Support. The Contractor shall provide a designated customer support team that will be knowledgeable in addressing the challenges surrounding the shipment of sensitive information and medication. This will include a specific toll-free support number as well as a dedicated email mailbox. During standard business hours (Monday – Friday, 7 a.m. – 7 p.m.), phone calls and emails will receive a response within two hours.

The requirements listed below apply to VA CMOP.

• The Contractor shall not repackage damaged products. All damaged packages and content will be returned to the return address listed on the shipping label. The Contractor will report all damages to VA CMOP via their commercial practice method.

• The Contractor shall provide a monthly update on shipper or vendor identified security incidents specific to Veteran Affairs Medical Centers (VAMCs) to the VA email address provided by the Government at time of contract award.

• The Contractor shall provide the VA CMOP with a point of contact for

Security/Investigations.

• The Contractor will accept coolers, not encased in corrugated cardboard.

https://www.tungsten-network.com/customer-campaigns/veteransaffairs/ https://www.tungsten-network.com/customer-campaigns/veteransaffairs/ mailto:VAFSCCSHD@va.gov

Domestic Shipper Profile 2 includes the National Industries for the Blind (NIB), U.S.

Department of Agriculture (DoA), U.S. Department of Commerce (DoC), U.S. Department of

Energy (DoE), U.S. Department of Health and Human Services (HHS), U.S. Department of

Interior (DoI), U.S. Department of Justice (DoJ), the U.S. Department of Labor (DoL), U.S.

Department of State (DoS), U.S. Department of Transportation (DoT), and U.S. Social Security

Administration (SSA). There are no additions or supplements to the PWS for Profile 2.

Domestic Shipper Profile 3 includes all other Non-U.S. Department of Defense (DoD)

Government or Eligible Activities not listed in Profiles 1 and 2. A few examples include Office of Personnel Management (OPM), the White House, and General Services Administration

(GSA). There are no additions or supplements to the PWS for Profile 3.

Domestic Shipper Profile 4 includes DLA (excluding VSM), the Navy and Marine Exchange, and the U.S. Army Publishing Directorate.

Daily pick up service is required for DLA.

The table below identifies depot and inter depot stops:

DAILY OPERATIONS AT DLA DISTRIBUTION DEPOTS

MULTIPLE PICKUP AND/OR INTER-DEPOT STOPS

Multiple Pickup Sites and/or Inter-Depot Stops Depot Stops

(at depot locations)1

Inter-depot

Stops (within the depot stops)2

DLA Distribution Anniston AL 1 2

DLA Distribution Richmond VA 1 4

DLA Distribution Barstow CA 1 1

DLA Distribution San Diego CA 2 3

DLA Distribution San Joaquin CA 1 9

Added stops include: Warehouse 29, Warehouse 19, Warehouse 3, Bldg 100, and Bldg T-255

DLA Distribution Jacksonville FL 2 2

DLA Distribution Warner Robins GA 1 3

DLA Distribution Cherry Point NC 1 2

DLA Distribution Susquehanna PA

Mechanicsburg facility 1 2

New Cumberland facility 1 10

DLA Distribution Corpus Christi TX 1 2

DLA Distribution Norfolk VA 1 3

DLA Distribution Mapping VA 1 1

DLA Distribution Hill UT 1 5

DLA Distribution Puget Sound WA 1 2

DLA Distribution Red River TX 2 5

DLA Distribution Tobyhanna PA 1 4

DLA Distribution Oklahoma City OK 2 4

DLA Distribution Albany GA 1 1

1 Depot Stops is the number of areas within a depot where inter-depot stops are made.

2 Inter-depot Stops = the number of stops at the Depot Stops for pickups. Inter-depot stops may have more than one scheduled pickup time.

Domestic Shipper Profile 5 includes all other U.S. DoD activities not listed in Shipper Profile 4.

A few examples are the Blue Grass Army Depot, DoD Cost Reimbursable Contractors, Navy

Recruiting Command, DLA’s VSM, U.S. Army Accessions Command, and all other DoD

Services (U.S. Air Force, U.S. Army, U.S. Marine Corps, and U.S. Navy).

The requirements listed below apply to both Shipper Profiles 4 and 5:

The Contractor shall refer to the Transportation Facility Guide (TFG) for DoD installation policies regarding the minimum requirements for normal operating hours, installation closures, or other important information unless specific guidance is given on the Air Waybill or by the shipper/receiver. The Contractor can access the TFG at the Electronic Transportation

Acquisition (ETA) website https://eta-teams.transport.mil/teams/login .

Where applicable, the Contractor shall use the Carrier Appointment System (CAS) to schedule pickups and/or deliveries at DoD locations.

The Contractor shall allow the DLA to link to their shipment tracking system through a

Contractor identified Uniform Resource Locator (URL) with tracking by single or multiple

Transportation Control Number(s) (TCN).

Example of tracking by TCN:

http://www.yyyyyyyy.com/cgibin/trak?type=1&TCN=aaaaaaaaaaaaaaaaa

“yyyyyyy” is the Contractor's tracking web site address “aaaaaaaaaaaaaaaaa” is the TCN.

In case of a HAZMAT incident or accident, the Contractor shall contact the emergency response telephone numbers on the shipping documents or emergency notification table below.

Problem

Point of Contact

Telephone Number

Astray freight or other nonemergency notifications

SDDC GOCARE

Freight Hotline

1-800-526-1465

Secure holding, accidents, incidents, delays in transit

SDDC Hotline 1-800-826-0794

Accidents, incidents, or other emergencies involving DoD hazardous material other than munitions, explosives, or radioactive materials

DoD Hazardous Material

(HAZMAT) Hotline

1-800-851-8061

1-804-279-3131

Radioactive Materials Army 1-703-695-

4695/4696 https://eta-teams.transport.mil/teams/login

Radioactive Materials Navy/USMC 1-800-851-8061

Radioactive Materials Air Force 1-301-981-5058

Radioactive Materials DLA 1-800-851-8061

Hazardous Material Spills National Response Center 1-800-424-8802 and

1-202-267-2675

Hazardous Material Spills DoD Hazardous Material

(HAZMAT) Hotline

1-800-851-8061

1-804-279-3131

SDDC Global Distribution, Domestic

SDDC Customer Service 1-800-526-1465

International Shipper Profile 6 includes those Defense Logistics Agency Distribution locations. There are no additions or supplements to the PWS for Profile 6. The order of precedence for Profile 6 rates: Profile 6 lane rates shall be used. When a lane is not listed in

Profile 6, shippers shall use Profile 6 Regional rates. If Regional rates are not listed in Profile 6, then Non-Basic Service percent discount shall be applied to the carrier’s commercial rate applicable on date of service.

International Shipper Profile 7 includes all other international shippers not listed in Shipper

Profile 6. There are no additions or supplements to the PWS for Profile 7. The order of precedence for Profile 7 rates: Profile 7 lane rates shall be used. When a lane is not listed in

Profile 7, shippers shall use Profile 7 Regional rates. If Regional rates are not listed in Profile 7, then Non-Basic Service percent discount shall be applied to the carrier’s commercial rate applicable on day of service.