27Q0004_ATTACH 1_PWS.pdf

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

DEPARTMENT OF WAR EDUCATION ACTIVITY (DoWEA)

PERFORMANCE WORK STATEMENT (PWS)

Esports Program Support Services - DoWEA Pacific Region

1.0 Introduction

The Department of Defense War Activity (DoWEA) provides pre-kindergarten through 12th-grade educational programs to children of active-duty military and Department of War (DoW) civilian families. Through its Pacific Region, DoWEA provides educational and extracurricular opportunities that support student development and engagement.

This Performance Work Statement (PWS) establishes the requirements for Esports Program

Support Services for the DoWEA Pacific Region. The contractor shall provide the professional and operational support necessary to plan, coordinate, execute, and sustain a structured esports program across participating schools. The Government shall retain overall program management authority through the designated Contracting Officer’s Representative (COR).

1.1 Background

DoWEA is one of only two federally operated school systems and is responsible for planning, directing, coordinating, and managing pre-kindergarten through 12th-grade educational programs for the Department of War (DoW). DoWEA operates 160 accredited schools in 9 districts located in 11 foreign countries, 7 states, Guam, and Puerto Rico, employing approximately

11,800 staff members to serve more than 66,000 children of active-duty military and DoW civilian families.

DoWEA's Pacific Region supports students through a range of educational and extracurricular programs designed to promote student engagement and development. Esports programs provide participating students with structured opportunities to develop leadership, teamwork, communication, problem-solving, sportsmanship, and digital citizenship skills in a supervised competitive environment.

1.2 Scope

The contractor shall provide Esports Program Support Services for the DoWEA Pacific Region.

Services shall include consulting, program planning, logistical coordination, event and competition execution, and ongoing program stewardship.

The contractor shall support participating schools in the implementation and operation of the esports program, coordinate program activities and events, and provide the resources and expertise necessary to maintain consistent program operations across the Pacific Region.

All services shall be performed under the direction and oversight of the Government's designated

COR, who shall retain overall program management authority.

2.0 Requirement Objectives

2.1 Program Management (Objective #1)

The objective of Program Management is to provide centralized management and coordination of the DoWEA Pacific Region eSports Program to ensure consistent program execution, effective communication among participating schools and stakeholders, and compliance with the current revisions of the DoWEA Pacific Region Far East Programs Procedures Guide (FEPPG)

(Technical Exhibit – 1), Esports Handbook (supplement to the FEPPG) (Technical Exhibit – 2), and other applicable Government requirements.

The following listed tasks help the contractor understand the requirements to meet the objective but are not exhaustive. The contractor must develop a complete solution using a performance-based approach:

Supporting Tasks for Objective #1:

2.1.1 Annual Esports Operations Plan. In partnership with the Contracting Officer’s

Representative (COR), develop, maintain, and update an annual esports operations plan that addresses program structure, competition schedules, applicable rule sets, major milestones, and other information necessary for effective program execution.

2.1.2 Program Coordination. Coordinate with the COR, school administrators, Athletic

Directors, coaches, and other designated Government stakeholders to maintain effective communication and alignment with program objectives.

2.1.3 Schedule and Deliverable Management. In partnership with the COR, manage program schedules, timelines, milestones, and required deliverables to support timely execution of program activities.

2.1.4 Program Reporting. Maintain accurate program information and records necessary to track program execution, participation, schedules, competition results, and other program activities.

2.1.5 Program Compliance. Ensure program activities are performed in accordance with applicable DoWEA Pacific Region policies, student safety requirements, the FEPPG, Esports

Handbook, and applicable Federal requirements.

2.1.6 Monthly Program Updates. Provide the COR with monthly program updates addressing program status, completed and upcoming activities, standings for all games, reported technical issues, match disputes, player or coach conduct complaints, identified issues or risks, and actions requiring Government coordination or decision.

Performance Standards and Acceptable Quality Levels (Objective #1):

Performance Standard (PS1) – Program activities, schedules, deliverables, communications, and reporting are accurate, timely, coordinated, and compliant with applicable program requirements.

Acceptable Quality Level (AQL1) – 95% of required program management activities and deliverables are completed accurately and within established timeframes, with no unresolved critical compliance or student safety deficiencies attributable to Contractor performance.

2.2 Competition Support (Objective #2)

The objective of Competition Support is to provide organized, consistent, and accessible esports competitions across participating DoWEA Pacific Region schools. Competitions shall be administered in accordance with Government-approved rules, schedules, and standards to promote fair and consistent competition.

The following listed tasks help the contractor understand the requirements to meet the objective but are not exhaustive. The contractor must develop a complete solution using a performance-based approach:

Supporting Tasks for Objective #2:

2.2.1 Competition Administration. Organize, schedule, and administer seasonal leagues, competitions, and special esports events in accordance with Government-approved program requirements.

2.2.2 Team Registration and Scheduling. Coordinate team registration and match scheduling across participating schools and maintain accurate participation and scheduling information.

2.2.3 Competition Rules. Administer competitions using Government-approved rules, codes of conduct, and applicable requirements contained in the FEPPG (TE-1) and Esports Handbook

(TE-2).

2.2.4 Competition Records. Manage and maintain competition brackets, standings, rankings, match results, and associated competition reporting.

2.2.5 Match Support. Provide timely match support during scheduled competitions to address competition administration, rules, scheduling, and other issues that may affect successful completion of matches.

2.2.6 Dispute Resolution. Establish and administer a documented competition dispute resolution process consistent with Government-approved rules and procedures. Matters requiring

Government determination shall be promptly elevated to the designated Government representative.

Performance Standards and Acceptable Quality Levels (Objective #2):

Performance Standard (PS2) – Competitions are scheduled, administered, documented, and supported consistently and in accordance with Government-approved requirements.

Acceptable Quality Level (AQL2) – 95% of scheduled competitions are administered without

Contractor-caused scheduling, bracket, standings, or reporting errors, and 100% of competition disputes are documented and addressed or elevated within established program timeframes.

2.3 Coaching Support (Objective #3)

The objective of Coaching Support is to provide coaches and student participants with resources and guidance that support teamwork, communication, digital citizenship, responsible gaming, player development, and successful participation in the DoWEA Pacific Region esports program.

The following listed tasks help the contractor understand the requirements to meet the objective but are not exhaustive. The contractor must develop a complete solution using a performance-based approach:

Supporting Tasks for Objective #3:

2.3.1 Training Resources. Develop and distribute Government-approved training and informational materials addressing teamwork, communication, digital citizenship, responsible gaming, and other topics supporting effective student participation.

2.3.2 Player Development. Provide coaches and the Government with recommendations, resources, and guidance regarding player development pathways and skill progression.

Performance Standards and Acceptable Quality Levels (Objective 3):

Performance Standard (PS3) – Required coaching and player development resources are accurate, relevant, appropriate for the intended audience, and provided within established program timeframes.

Acceptable Quality Level (AQL3) – 95% of required coaching support materials and resources are provided accurately and within established timeframes, with no substantiated instances of

Government-disapproved material being distributed to students or coaches.

2.4 Technical Support (Objective #4)

The objective of Technical Support is to provide technical expertise, recommendations, and competition support necessary for reliable and effective esports operations while ensuring all

Government information systems remain under the control of authorized Government personnel.

The following listed tasks help the contractor understand the requirements to meet the objective but are not exhaustive. The contractor must develop a complete solution using a performance-based approach:

Supporting Tasks for Requirement Objective #4:

2.4.1 System and Platform Readiness. Coordinate with authorized DoWEA Pacific Region

Information Technology (IT) personnel regarding the configuration and readiness of systems, platforms, and networks required to support esports activities. The Contractor shall not be granted administrative or privileged access to Government information systems.

2.4.2 Geographic Restrictions. Provide recommendations and best practices for addressing game and platform logistics associated with geographic, regional, or other access restrictions affecting esports activities.

2.4.3 Technical Recommendations. Provide technical requirements, recommendations, and guidance regarding esports hardware, software, platforms, peripherals, and network performance to designated Government personnel for review and implementation.

2.4.4 Network Readiness. Provide guidance and recommendations regarding network readiness for esports activities based on available information and coordination with authorized

Government IT personnel. Support the identification of potential latency, connectivity, and performance concerns and recommend solutions. The contractor shall not be granted administrative access to Government networks, systems, or infrastructure.

2.4.5 Troubleshooting Support. Provide troubleshooting guidance and advisory support for technical issues affecting gameplay, connectivity, platforms, or competition performance. Issues requiring changes to Government systems shall be coordinated through authorized DoWEA

Pacific Region IT personnel and the COR.

2.4.6 Cybersecurity Compliance. The contractor shall review esports platforms, applications, services, and associated activities and provide cybersecurity guidance to support compliance with applicable Department of War (DoW), DoWEA, and Pacific Region cybersecurity policies, standards, and requirements. The contractor shall coordinate with Government cybersecurity, information technology, and program personnel to identify potential cybersecurity risks, provide recommendations, and support the secure execution of esports activities. The contractor shall not be granted privileged, administrative, or system administrator access and shall not administer, modify, configure, or manage Government information systems, network infrastructure, or cybersecurity tools.

2.4.7 Competition Technical Support. Provide technical support during scheduled competitions and events as necessary to facilitate successful competition operations.

Performance Standards and Acceptable Quality Levels (Objective #4):

Performance Standard (PS4) – Technical recommendations, coordination, and support are timely, accurate, and sufficient to support reliable esports operations without unauthorized access to or modification of Government information systems.

Acceptable Quality Level (AQL4) – 95% of Contractor-responsible technical support requests are acknowledged and addressed within established program timeframes, with zero instances of unauthorized administrative or privileged access to Government information systems.

2.5 Event Support (Objective #5)

The objective of Event Support is to provide coordinated planning and execution support for virtual and in-person esports events, including the culminating Far East event, to ensure events are organized, engaging, accessible, and conducted in a safe and effective manner.

The following listed tasks help the contractor understand the requirements to meet the objective but are not exhaustive. The contractor must develop a complete solution using a performance-based approach:

Supporting Tasks for Requirement (Objective #5):

2.5.1 Event Coordination. Coordinate virtual and in-person esports events with the COR, including scheduling, communications, participant coordination, and other activities necessary for successful event execution.

2.5.2 Culminating Event Support. Travel to the Government-designated venue and provide on-site support for execution of the culminating Far East event.

2.5.3 Event Operations. Support match operations, event flow, participant coordination, scheduling, and other operational requirements during scheduled esports events.

2.5.4 Regular Season Broadcasting. Develop recommendations, identify required resources, prepare budget information, and lead Government-approved live or as-live broadcasting activities for regular season competitions.

2.5.5 Championship Broadcasting. Coordinate and execute Government-approved live broadcasting of the culminating Far East championship event for viewing within DoWEA Pacific

Region schools.

2.5.6 After-Action Support. Provide documented after-action observations, lessons learned, identified issues, and recommendations for program improvement following major events.

2.5.7 Volunteer and Support Staff Coordination. The Contractor shall partner with the COR to identify and coordinate volunteer and support staff needs for the culminating Far East event.

Volunteers and Government support personnel shall remain under Government supervision and shall not be supervised, directed, or managed by Contractor personnel.

Performance Standards and Acceptable Quality Levels (Objective 5):

Performance Standard (PS5) – Events are properly coordinated and supported, required event services are available as scheduled, and identified Contractor responsibilities are completed in accordance with Government-approved event plans and timelines.

Acceptable Quality Level (AQL5) – 95% of Contractor-responsible event requirements are completed within established timelines, with no Contractor-caused cancellation of a scheduled major event and no unresolved critical student safety deficiencies attributable to Contractor performance.

2.6 College Recruitment Support (Objective #6)

The objective of College Recruitment Support is to provide students, coaches, and the DoWEA

Pacific Region esports program with information, resources, and engagement opportunities that increase awareness of collegiate esports programs, scholarships, recruiting opportunities, and related education and career pathways.

The following listed tasks help the contractor understand the requirements to meet the objective but are not exhaustive. The contractor must develop a complete solution using a performance-based approach:

Supporting Tasks for Requirement (Objective #6):

2.6.1 Collegiate Esports Repository. Develop and maintain current information regarding collegiate esports programs, including available scholarship opportunities, publicly available application or eligibility requirements, and program points of contact.

2.6.2 Collegiate Pathway Guidance. Provide students and coaches with informational resources and guidance regarding collegiate esports pathways, including eligibility considerations, recruiting timelines, application processes, and scholarship opportunities.

2.6.3 Collegiate Engagement. Coordinate and facilitate opportunities for engagement between

DoWEA Pacific Region students and collegiate esports programs, which may include virtual information sessions, showcases, presentations, or recruiting opportunities associated with the culminating Far East event.

2.6.4 Student Profile Resources. Provide resources and guidance to support student development of recruiting profiles, including gameplay footage, resumes, highlight reels, and other materials commonly used in collegiate esports recruiting.

2.6.5 Development Pathways. Provide recommendations regarding development pathways and resources that may assist student participants interested in pursuing collegiate esports opportunities.

Performance Standards and Acceptable Quality Levels (Objective 6):

Performance Standard (PS6) – Collegiate esports information and resources are current, accurate, accessible, and provided in sufficient time to support student and coach awareness of applicable opportunities.

Acceptable Quality Level (AQL6) – 95% of required collegiate recruitment resources and activities are completed within established program timeframes, and identified program, scholarship, eligibility, and point-of-contact information is reviewed for currency prior to distribution.

3.0 Constraints

The Contractor shall perform all requirements within the limitations and restrictions identified below. These constraints establish requirements related to cybersecurity, installation and facility access, operational availability, program integrity, and Contractor personnel having direct interaction with or supervision of DoWEA students.

3.1 Cybersecurity and Information Technology Requirements

Contractor personnel shall comply with all applicable Department of War (DoW), DoWEA, and

DoWEA Pacific Region cybersecurity and information technology requirements applicable to performance under this contract, including procedures and instructions provided by authorized

DoWEA Pacific Region Information Technology (IT) and cybersecurity personnel.

Contractor personnel shall not be granted administrative or privileged access to Government information systems. Any configuration, modification, installation, or other action requiring administrative or privileged access to Government systems shall be performed by authorized

Government personnel.

The Contractor shall promptly report identified cybersecurity concerns, suspected incidents, or system vulnerabilities associated with Contractor-provided esports platforms, tools, or activities to the COR and designated DoWEA Pacific Region IT or cybersecurity personnel.

3.2 Installation and Facility Access

Contractor personnel requiring access to a military installation or Government facility shall comply with all applicable installation and facility access requirements.

The Contractor is responsible for ensuring its personnel possess the identification, documentation, passes, or other credentials required for access and shall coordinate access requirements sufficiently in advance with the designated Government point of contact.

Access requirements may vary by installation and location. The Government does not guarantee installation or facility access to Contractor personnel who fail to satisfy applicable access requirements.

Contractor personnel shall comply with all applicable installation and facility security procedures while performing services on Government property.

3.3 Operational Availability and Work Hours

Contractor personnel shall be available during scheduled esports operational windows necessary to support regular season competitions, special events, meetings, and the culminating Far East event.

Esports operational windows may occur outside normal DoWEA Pacific Region administrative business hours due to school schedules, geographic locations, time-zone differences, competition schedules, and event requirements. The Contractor shall plan and manage its personnel resources to provide required support during Government-approved program activities identified in the annual esports operations plan or otherwise coordinated in accordance with this PWS.

Performance requiring physical access to a Government facility or military installation remains subject to the operating hours and access requirements of the applicable location.

3.4 Sponsorship, Advertising, and External Funding

Third-party sponsorship, commercial advertising, and external funding associated with the

DoWEA Pacific Region esports program are prohibited unless expressly authorized in writing by the Contracting Officer.

The Contractor shall not solicit, accept, arrange, or display sponsorships, advertisements, endorsements, donations, or other external financial support in connection with performance of this requirement.

Contractor performance shall not create or imply Government endorsement of any commercial entity, product, service, organization, or other third party.

3.5 Contractor Personnel Background Check Requirements

Contractor personnel assigned to perform services involving direct interaction with, supervision of, or recurring presence with DoWEA students shall comply with all applicable DoWEA background check, personnel screening, suitability, and student protection requirements.

The Contractor shall ensure that all required background checks, screenings, and suitability requirements are completed prior to assigning Contractor personnel to duties requiring direct student contact or supervision.

Contractor personnel who have not completed the applicable requirements shall not perform duties requiring direct interaction with or supervision of students.

The Contractor shall maintain compliance with applicable personnel screening and suitability requirements throughout the period of performance and shall coordinate with the COR or designated Government representative regarding required documentation and verification.

3.5.1 The COR is responsible for obtaining and submitting the required background processing packages to DoWEA Security Management Division (SMD) to be processed. The processing timeline for completed childcare checks could be 120 days or more for completion by Defense

Counterintelligence and Security Agency (DCSA). The adjudication and final determination will occur after the investigative results have been received by DoWEA SMD for action. Required documents to initiate processing are:

3.5.1.2 Basic Criminal History and Statement of Admission, DD Form 2981

3.5.1.3 Consent Form OF 306 Declaration for Federal Employment

3.5.1.4 Army ASAP (DD 5018-R)

3.5.1.5 5-Year Childcare Residency Worksheet

3.5.2 Once these are submitted to DoWEA PERSEC, the Installation Record Checks (IRCs) will also be ordered, and an FBI fingerprint check must be completed.

Note: the results of the 5-Year Childcare Residency Worksheet may mean additional requirements for the fingerprint appointment, in the form of hardcopy fingerprint cards, signed releases, and/or notarized releases.

3.5.3 DoWEA SMD will the request Personnel Security Investigations Center of Excellence

(PSI-CoE) initiate a Tier 1 Investigation, SCHR checks using code “8” or position code “H” and provide further instruction on requirements to obtain FBI fingerprint Special Agreement Check

(SAC) with SCHR (State Criminal History Repository).

3.5.4 DoWEA PERSEC will advise on the alternate processes if the contractor should already have an existing Tier 1 (or higher) investigation and only needs the addition of the Childcare checks.

3.5.5 No person, regardless of circumstances, will be approved to provide childcare services if the background check results disclose any of the following criteria:

3.5.6 That the individual has been convicted in either a civilian or military court (to include any general, special or summary court-martial conviction) or received non-judicial punishment

(under Article 15 of chapter 47 of Title 10, U.S.C., also known and referred to in this instruction as “the Uniform Code of Military Justice (UCMJ)” for any of the following:

3.5.6.1 A sexual offense.

3.5.6.2 Any criminal offense involving a child victim

3.5.6.3 A felony drug offense.

3.5.6.4 That the individual has been held to be negligent in a civil adjudication or administrative proceeding concerning the death or serious injury to a child or dependent person entrusted to the individual’s care.

3.5.7 Contractor personnel shall not begin work or perform any duties until the Government provides written notification confirming Personnel Security approval for Line-of-Sight

Supervision (LOSS) or other authorization to work; submission of security paperwork or initiation of screening does not authorize work.

3.5.8 Individuals approved to work under LOSS must be marked conspicuously by means of distinctive clothing, badges, wristbands, or other visible markings recognizable at a distance.

Conspicuous postings or printed information must communicate the purpose of such markings to staff, customers, parents, and guardians.

3.5.9 LOSS is the continuous visual observation and supervision of an individual whose background check has not yet cleared and who has a favorable interim suitability or fitness determination while he or she is engaged in child interactive duties or in the presence of children in a DoD-sanctioned program or activity. The person providing supervision must have undergone a background check and received a final favorable suitability or fitness determination and be current on all periodic re-verifications, as required by this issuance.

4.0 Government-Furnished Resources

The Government will provide the information and resources identified below, as applicable, to support Contractor performance. Government-furnished resources shall be used solely for performance of this contract and shall not be used for any unauthorized purpose.

4.1 Government-Furnished Information

The Government will provide the Contractor with Government-furnished information necessary to perform the requirements of this PWS. Government-furnished information may include, but is not limited to:

• Current DoWEA Pacific Region Far East Programs Procedures Guide (FEPPG) (TE-1);

• Current DoWEA Pacific Region Esports Handbook (TE-2) and applicable supplements;

• Government-approved esports rules, codes of conduct, and program procedures;

• Participating school and team information necessary for competition coordination;

• Government-approved competition and event schedules;

• School, Athletic Director, coach, COR, and other authorized Government points of contact, as applicable;

• Information regarding Government-approved esports platforms, games, and competition requirements;

• Applicable DoWEA Pacific Region IT, cybersecurity, network, and system requirements necessary for Contractor performance;

• Installation and facility access procedures applicable to locations requiring Contractor presence;

• Information regarding the designated location, schedule, and Government requirements for the culminating Far East event; and

• Other Government information determined necessary to support performance of the requirements identified in this PWS.

The Contractor shall safeguard Government-furnished information in accordance with applicable contract requirements and Government policies and shall use the information only for purposes directly related to performance of this contract.

The Contractor shall promptly notify the COR when Government-furnished information necessary for performance is missing, incomplete, inaccurate, or otherwise insufficient to perform a required activity.

4.2 Government-Furnished Facilities and Resources

When Contractor presence is required at a Government facility or the designated culminating Far

East event venue, the Government will provide access to the applicable Government-controlled facility or event space, subject to installation, facility, security, and access requirements.

Government-provided facilities, networks, systems, equipment, or other resources remain under

Government control. Contractor access to such resources does not constitute authorization to modify, configure, install software on, or obtain administrative or privileged access to

Government information systems.

Unless specifically identified elsewhere in the contract as Government-furnished property or equipment, the Contractor shall provide the personnel, equipment, software, supplies, services, and other resources necessary to perform the requirements of this PWS.

5.0 Contract Data Deliverables

The Contractor shall prepare and submit the contract data deliverables identified below.

Deliverables shall be accurate, complete, and submitted electronically to the designated

Government representative within the required timeframe. Unless otherwise specified, electronic submission is acceptable and no hard-copy submission is required.

Milestone/Deliverable Format No. of

Copies

PWS

Reference Frequency/Delivery Date Submit To

Annual Esports

Operations Plan

Electronic –

Word and/or

PDF

1 2.1.1

Initial plan within 30 calendar days after contract award and annually thereafter. Updates shall be provided as required when significant program, schedule, or competition changes occur.

COR

Monthly Program

Status Report

Electronic –

Word or PDF 1 2.1.6

Monthly, no later than the

10th calendar day following the end of each reporting month.

COR

Competition Schedule

Electronic –

Government-approved compatible format

2.1.3, 2.2.1–

2.2.2

Prior to the start of each competition season and updated as changes occur.

COR

Milestone/Deliverable Format No. of

Copies

PWS

Reference Frequency/Delivery Date Submit To

Competition Brackets, Standings, Rankings, and Results

Electronic –

Government-approved compatible format

1 2.2.4

Maintained throughout each competition season.

Final results submitted within five business days after completion of each season or event.

COR

Competition Dispute

Record

Electronic –

Word, PDF, or

Government-approved format

1 2.2.6

As required. Document each formal competition dispute and submit within two business days after resolution or elevation to the Government.

COR

Training and Player

Development Materials

Electronic –

Government-approved compatible format

2.3.1–

2.3.2

Prior to distribution or use.

Updates submitted when materials are revised.

COR

Technical

Requirements and

Recommendations

Electronic –

Word, PDF, or

Government-approved compatible format

2.4.2–

2.4.6

As required based on identified technical, platform, geographic, network, or cybersecurity requirements.

COR /

Designated

Government

IT Personnel

Regular Season

Broadcast Plan

Electronic –

Word or PDF 1 2.5.4

Prior to commencement of

Government-approved regular season broadcasting activities, in accordance with the annual esports operations plan.

COR

Far East

Championship Event

Support and Broadcast

Plan

Electronic –

Word or PDF

2.5.2–

2.5.5

No later than 30 calendar days prior to the scheduled culminating Far East event, unless otherwise approved by the COR.

COR

Far East Event After-

Action Report

Electronic –

Word or PDF 1 2.5.6

Within 10 business days following completion of the culminating Far East event.

COR

Collegiate Esports

Program and

Scholarship Repository

Electronic –

Government-approved compatible format

1 2.6.1

Initial repository within 60 calendar days after contract award. Review and update at least quarterly and prior to Government-approved collegiate engagement activities.

COR

Collegiate Pathway and Recruiting

Resources

Electronic –

Government-approved compatible format

2.6.2–

2.6.4

Prior to distribution or use and updated as necessary to maintain current information.

5.1 Deliverable Requirements

All deliverables shall be submitted electronically unless otherwise directed by the Contracting

Officer or COR. Deliverables shall be provided in a format accessible to the Government and shall not require the Government to purchase additional software or subscriptions to access or review the information.

When a deliverable contains student information, competition information, Government-furnished information, or other information subject to access or distribution restrictions, the

Contractor shall handle and transmit the information in accordance with applicable contract and

Government requirements.

The Contractor shall correct identified errors or deficiencies in submitted deliverables and provide a revised version within the timeframe established by the COR based on the nature and urgency of the required correction.

Routine coordination emails, meeting communications, real-time competition support, troubleshooting activities, and other transitory communications required to perform the PWS are not considered formal contract data deliverables unless specifically identified in the table above.

6.0 Definitions - Section

Acceptable Quality Level (AQL). The maximum allowable degree of deviation from a required performance standard that the Government will accept before Contractor performance is considered unsatisfactory.

Athletic Director (AD). The designated school official responsible for coordinating and overseeing interscholastic athletic and applicable student activity programs at the school level.

Competition Bracket. The organized structure used to identify participating teams, scheduled matchups, advancement, elimination, and progression through an esports competition or tournament.

Contracting Officer (CO). The Government official with the authority to enter into, administer, modify, and terminate contracts and make related determinations and findings on behalf of the

Government. Only the Contracting Officer may modify the terms and conditions of the contract or authorize changes affecting contract cost, price, scope, or performance requirements.

Contracting Officer's Representative (COR). An individual designated in writing by the

Contracting Officer to perform specific technical or administrative functions related to contract oversight. The COR does not have authority to modify the terms and conditions of the contract or direct work outside the scope of the contract.

Culminating Far East Event. The Government-designated in-person esports championship or culminating event conducted as part of the DoWEA Pacific Region Far East Programs.

Digital Citizenship. The responsible, safe, ethical, and appropriate use of digital technologies, online platforms, communication tools, and electronic resources.

Department of War Education Activity (DoWEA). The Department of War organization responsible for operating schools and providing educational services to eligible students in accordance with applicable law, regulation, and Department policy.

DoWEA Pacific Region. The DoWEA organizational region responsible for schools and educational programs within the Pacific area and the Government organization supported by this requirement.

Esports. Organized competitive video gaming conducted individually or by teams using

Government-approved games, platforms, rules, and competition structures as part of the DoWEA

Pacific Region esports program.

Esports Handbook. The current Government-approved DoWEA Pacific Region guidance supplementing the Far East Programs Procedures Guide (FEPPG) and establishing requirements, procedures, rules, and guidance specific to the esports program.

Esports Operational Window. A Government-approved period during which Contractor support may be required for scheduled esports activities, including competitions, meetings, technical support, broadcasts, special events, and the culminating Far East event. Operational windows may occur outside normal administrative business hours due to school schedules, geographic locations, time-zone differences, and competition requirements.

Far East Programs Procedures Guide (FEPPG). The current DoWEA Pacific Region guide establishing policies, procedures, responsibilities, and requirements applicable to Far East student activities and programs.

Government-Approved. Formally accepted or authorized by the Government representative possessing the authority to approve the applicable action, material, platform, schedule, rule, or other program element. Government approval does not constitute a change to the contract unless authorized by the Contracting Officer.

Government-Furnished Information (GFI). Information provided by the Government to the

Contractor for use in performing the requirements of the contract.

Government Information System. An information system used or operated by a Government agency or by a contractor or other organization on behalf of the Government.

Latency. The amount of time required for data to travel between network points. In esports competition, excessive latency may result in delayed player input, disrupted gameplay, or degraded competition performance.

Live Broadcast. The real-time transmission or distribution of Government-approved esports competition content to an authorized audience through an approved broadcasting or streaming method.

As-Live Broadcast. The presentation of previously recorded esports competition content in a manner similar to a live broadcast, without representing the content as occurring in real time when such representation would be misleading.

Match. A scheduled esports competition between two or more individual participants or teams conducted using a Government-approved game, format, and rule set.

Packet Loss. The failure of transmitted data packets to reach their intended destination across a network, which may result in degraded connectivity, interrupted gameplay, or other performance issues during esports activities.

Performance Standard (PS. The measurable level of performance the Contractor is required to achieve for a specified PWS objective.

Personally Identifiable Information (PII). Information that can be used to distinguish or trace an individual's identity, either alone or when combined with other information that is linked or linkable to a specific individual.

Privileged or Administrative Access. System access that provides elevated permissions to configure, modify, administer, control, or otherwise perform functions beyond those available to a standard system user.

Real-Time Match Support. Contractor support provided during a scheduled esports competition to address competition administration, rules, scheduling, platform, connectivity, or other Contractor-responsible issues that may affect successful completion of the match.

Responsible Gaming. Participation in gaming activities in a safe, balanced, respectful, and appropriate manner consistent with applicable Government policies, program requirements, codes of conduct, and student well-being expectations.

Standings. The documented position of participating teams or individuals within a league or competition based on Government-approved competition rules and results.

Technical Support. Contractor-provided technical expertise, troubleshooting, recommendations, and advisory assistance related to esports platforms, gameplay, connectivity, hardware, software, or network performance. Technical support does not authorize the Contractor to obtain administrative or privileged access to Government information systems.

Volunteer. An individual coordinated with the Government to provide authorized support for the culminating Far East event or other approved program activity. Volunteers are under

Government supervision and direction and are not Contractor personnel or under the supervision or control of the Contractor.

7.0 Performance Requirement Summary (PRS)

The Government will evaluate Contractor performance using the performance standards, Acceptable Quality Levels (AQLs), and surveillance methods identified below. Surveillance may include review of required deliverables, program records, competition records, observations, validated complaints, and feedback from authorized Government personnel.

A validated complaint is a complaint reviewed by the COR and determined to be attributable to

Contractor performance under the requirements of this PWS.

Objective Performance

Standard

Acceptable

Quality Level

(AQL)

Method of

Surveillance Inspector

PWS 2.1 –

Program

Management

Program activities, schedules, deliverables, communications, and required reporting are accurate, timely, coordinated, and performed in accordance with

Government-approved program requirements.

At least 95% of required program management activities and deliverables are completed accurately and within established timeframes.

100% compliance with applicable student safety requirements.

Monthly review of program status reports and required deliverables;

review of schedules and program records;

review of validated complaints;

periodic observation.

COR

PWS 2.2 –

Competition

Support

Competitions are scheduled, administered, documented, and supported consistently in accordance with

Government-approved schedules, rules, and program requirements.

Brackets, standings, rankings, and match results are accurate and current.

At least 95% of scheduled competitions are administered without

Contractor-caused scheduling, bracket, standings, ranking, or reporting errors.

100% of formal competition disputes are documented and addressed or elevated in accordance with established procedures.

Review of competition schedules, brackets, standings, results, and dispute records; periodic observation of competitions;

review of validated complaints.

Objective Performance

Standard

Acceptable

Quality Level

(AQL)

Method of

Surveillance Inspector

PWS 2.3 –

Coaching

Support

Required coaching and player development resources are accurate, appropriate for the intended audience, consistent with Government-approved program requirements, and provided within established timeframes.

At least 95% of required coaching support materials and resources are accurate and provided within established timeframes.

100% of materials intended for distribution to students or coaches shall comply with applicable

Government requirements.

Review of training and player development materials; review of deliverables;

Government feedback; review of validated complaints.

COR

PWS 2.4 –

Technical

Support

Technical recommendations, troubleshooting, coordination, and competition support are timely and sufficient to support esports operations.

Contractor personnel comply with applicable cybersecurity requirements and do not obtain unauthorized administrative or privileged access to

Government information systems.

At least 95% of

Contractor-responsible technical support requirements are addressed within established operational timeframes.

100% compliance with applicable cybersecurity requirements and zero instances of unauthorized administrative or privileged access to

Government information systems.

Review of technical recommendations and support records;

observation during competitions and events;

coordination with designated

Government IT personnel; review of reported technical or cybersecurity incidents.

COR, with input from designated

Government

IT personnel

Objective Performance

Standard

Acceptable

Quality Level

(AQL)

Method of

Surveillance Inspector

PWS 2.5 –

Event

Support

Virtual and in-person events are properly planned, coordinated, and supported.

Contractor-responsible event operations and approved broadcasting activities are provided in accordance with established event plans and schedules.

At least 95% of

Contractor-responsible event requirements are completed accurately and within established timelines. 100% of required

Contractor on-site support shall be provided for the culminating

Far East event.

100% compliance with applicable student safety requirements.

Review of event and broadcast plans; direct observation during events; review of event records and after-action report;

review of validated complaints and

Government feedback.

COR

PWS 2.6 –

College

Recruitment

Support

Collegiate esports program, scholarship, recruiting, and pathway information is current, accurate, appropriate, and provided within established program timeframes.

Government-approved engagement opportunities are effectively coordinated.

At least 95% of required collegiate recruitment resources and activities are completed within established timeframes.

100% of collegiate program, scholarship, eligibility, and point-of-contact information shall be reviewed for currency prior to Government-approved distribution.

Review of collegiate esports repository and recruiting resources; review of engagement activities and associated deliverables;

Government feedback; periodic review for currency and accuracy.

7.1 Surveillance

Government surveillance will focus on the quality and results of Contractor performance rather than the methods used by the Contractor to accomplish the requirements, except where the PWS establishes a specific mandatory method, limitation, or constraint.

The COR may use periodic inspections, direct observation, review of contract data deliverables, program and competition records, Government stakeholder feedback, and validated complaints to assess Contractor performance.

The Government's surveillance of Contractor performance does not relieve the Contractor of its responsibility to maintain adequate quality control and ensure compliance with all requirements of the contract.

7.2 Performance Deficiencies

When Contractor performance does not meet an established performance standard or AQL, the

COR will document the identified deficiency and notify the Contractor in accordance with applicable contract administration procedures.

The Contractor shall take timely corrective action to address identified deficiencies and prevent recurrence. Repeated, systemic, or significant performance deficiencies may be considered by the Contracting Officer in determining appropriate contractual action.

Government surveillance, identification of a deficiency, or acceptance of a particular service or deliverable does not waive the Government's rights under the contract.

7.3 Quality Assurance Surveillance Plan (QASP)

The Government will utilize a QASP to monitor contractor performance. The QASP may be updated unilaterally by the Government throughout the contract period.