HCC Offerors Conference

This is an Offerors Conference notice for Georgia Technology Authority (GTA) related to the Hosted Contact Center Services procurement. The conference provides an opportunity for potential bidders to gather information and ask questions regarding GTA's initiative to contract with hosted contact center service providers. The procurement aims to implement comprehensive contact center services across the state enterprise and individual agencies through a competitive Request for Proposal process.

GTA's primary procurement objectives focus on three key areas: improving service delivery by ensuring quality and reliability of services meet state enterprise and agency requirements; innovating and evolving service offerings to allow flexible introduction of new capabilities; and ensuring cost competitiveness and transparency by structuring offerings for easy market comparison at competitive rates while providing enterprise and agency visibility into consumption, costs, and service provider activities. The hosted contact center services contract seeks to modernize the state's contact center infrastructure and operations through qualified service providers capable of meeting these strategic goals.