GTA Notice of Intent to Award

This is a Notice of Intent to Award for a Request for Proposal issued by the Georgia Technology Authority (GTA) for Hosted Contact Center Services. The solicitation (No. 98000-HCC-0000005215) closed on August 27, 2021, and the Notice of Intent to Award was posted on March 4, 2022. GTA intends to contract with hosted contact center services providers to implement and deliver services that improve service delivery quality and reliability for the state enterprise and individual agencies, innovate service offerings with flexible capabilities, and ensure cost competitiveness and transparency across the enterprise. The procurement structure allows for easier comparison to market services at market rates and provides visibility of consumption, costs, and service provider activities.

Eight offerors were identified as successful and highest-scoring: AT&T Corp., Avtex Solutions LLC, Convergeone Inc., Deloitte Consulting LLC, Platform28 LLC, SCB Global Ltd, Verint Americas Inc., and Verizon (pending signatures). Five offerors were deemed unsuccessful as they did not achieve the highest scoring: Lumen, TTEC Government Solutions, Carasoft, TalkDesk Inc., and UJET. An additional five offerors failed submission requirements or submitted incomplete proposals: Voice Foundry, AnswerNet, Aspen TGI, Catalyst Consulting Group, and CloudHesive. The evaluation scores for successful offerors ranged from 702 to 582 points. No offerors withdrew from the solicitation process. Issuing Officer Towanda Cuthbert and the GTA procurement office (Procurement@gta.ga.gov) managed this procurement.